Upserve
Upserve is a cloud-based restaurant management platform serving approximately 3,200 U.S. restaurant locations with integrated POS, payments, inventory, analytics, and tableside ordering. Founded in 2009, pivoted to hospitality after acquiring Breadcrumb POS in 2016, and now owned by Skyview Equity following a 2026 divestiture from Lightspeed Commerce.
- Company typePrivate
- Founded2009
- HeadquartersProvidence, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Upserve does
Upserve is a cloud-based restaurant management platform serving approximately 3,200 restaurant locations across the United States. The company was originally founded in 2009 as Swipely with a general business analytics focus, pivoted to the restaurant vertical in 2016 following the acquisition of Breadcrumb POS, was acquired by Lightspeed Commerce in 2020, and was subsequently divested to Skyview Equity in May 2026 for up to $81 million ($44M upfront plus a $37M earnout). The platform combines iPad-based point-of-sale, integrated payment processing, inventory management, tableside ordering, advanced analytics, reservations, kitchen display, real-time operations monitoring (Lightspeed Pulse), online ordering, and digital gift cards into a unified restaurant operations suite. Its customer base spans six sub-segments: full-service restaurants, quick-service restaurants, bars and nightclubs, fine dining, cafes and bakeries, and hotels.
Upserve generates revenue through three streams: (1) recurring SaaS subscriptions for its POS and operations software (quote-based, monthly billing), (2) hardware sales through a dedicated e-commerce store at store.upserve.com (POS terminals, receipt printers, card readers), and (3) transaction-based payment processing fees, with the platform processing approximately $5 billion in gross transaction volume annually. The company employs 101-250 people and is headquartered in Providence, Rhode Island, with a registered ISO entity in Concord, California under Wells Fargo Bank. The go-to-market combines direct enterprise sales for multi-location restaurant groups with self-serve digital onboarding, mobile apps (iOS and Android), and an integration partner ecosystem. The platform retains guest preference data as a differentiated asset and is supported by 24/7/365 restaurant-experienced staff.
The platform is differentiated by its vertical specialization in restaurants (originally identified as the dominant customer segment of its Swipely predecessor), domain depth from the Breadcrumb POS heritage, and an integration ecosystem with third-party restaurant software vendors. Under Skyview Equity's ownership, the company faces the strategic challenge of competing against better-capitalized POS incumbents — particularly Toast and the broader Lightspeed restaurant platform — while accelerating growth and addressing a gap in disclosed AI/ML capabilities that newer competitors are introducing into the restaurant technology stack.
Upserve firmographics
Firmographics- Name
- Upserve
- Legal name
- Upserve, Inc.
- Website
- https://upserve.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Upserve is a cloud-based restaurant management platform serving approximately 3,200 U.S. restaurant locations with integrated POS, payments, inventory, analytics, and tableside ordering. Founded in 2009, pivoted to hospitality after acquiring Breadcrumb POS in 2016, and now owned by Skyview Equity following a 2026 divestiture from Lightspeed Commerce.
- Ownership category
- akta.pro rank
Upserve industry classification
Industry- Product category
- Restaurant POS Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Marketplace & Platform Seller Payouts (FSAMAKAE)
Keywords
Where Upserve is headquartered
LocationHeadquarters
- HQ city
- Providence
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Upserve business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- POS Software Subscription: SaaS-based point-of-sale software subscriptions for restaurant management, likely tiered by features and number of terminals/locations
- Hardware Sales: Sale of POS hardware including terminals, receipt printers, card readers, and other restaurant-specific equipment through the Upserve hardware store
- Payment Processing: Transaction-based revenue from payment processing through the POS system, generating gross transaction volume of approximately $5 billion annually
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard restaurant POS packages |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Upserve product offering
Product offeringCore offering
Upserve provides a cloud-based restaurant management platform anchored by an iPad point-of-sale system, sold as a SaaS subscription to restaurants across full-service, quick-service, bar, brewery, cafe, fine dining, and hotel segments. The platform bundles payments processing, inventory management, analytics, tableside ordering, kitchen display, reservations, and guest preference tracking under a single suite. Upserve also sells restaurant-specific POS hardware directly through its online hardware store and earns transaction-based revenue from approximately $5 billion in annual gross payment volume across roughly 3,200 locations.
Product overview
Upserve is a restaurant management platform acquired by Skyview Equity in 2026, originally founded as Swipely in 2009 and later pivoting to hospitality after acquiring Breadcrumb POS in 2016. The platform operates as a unified suite combining Point of Sale, Payments, Order Anywhere, Advanced Insights, Inventory Management, Lightspeed Tableside, Kitchen Display System, Lightspeed Pulse, and Reservations modules. The platform also includes Digital Gift Cards and Online Ordering capabilities, supported by a dedicated hardware store. Upserve targets restaurants across multiple segments including bars, breweries, cafes, fine dining, full service, hotels, and quick service establishments, offering cloud-based operations with 24/7 support and mobile applications for on-the-go management.
Differentiator
Problem solved
Functional benefit
Products and services
- Upserve Restaurant Management Platform Comprehensive cloud-based restaurant management platform combining point-of-sale, payments, inventory, analytics, tableside ordering, kitchen display, reservations, and guest relationship management for full-service, quick-service, bar, brewery, cafe, fine dining, and hotel restaurants.
- Upserve Point of Sale (POS) iPad-based cloud point-of-sale system for restaurants, enabling order management, table service, payment processing, and guest preference tracking.
- Upserve Payments
Quantifiable outcome
- $5 billion in gross transaction volume processed annually across 3,200 locations
Companies that use Upserve
Customer profileSegments6 records
Ideal customer profiles2 records
Upserve technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature10 records
Upserve partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and flagship.
- StripecoreStripe provides billing infrastructure for Upserve, as evidenced by the Upserve Billing portal redirecting to Stripe (billing.stripe.com). This integration enables secure payment processing and billing management for restaurant customers.
- Wells Fargo Bank, N.A.coreUpserve, Inc. is a registered Independent Sales Organization (ISO) of Wells Fargo Bank, N.A., located in Concord, CA. This relationship enables Upserve to offer payment processing services under Wells Fargo's banking charter.
- Skyview EquityflagshipIn 2026, Skyview Equity acquired the Upserve U.S. hospitality product line from Lightspeed Commerce for up to $81 million ($44M upfront plus $37M earnout). Skyview Equity will be growing the Upserve product going forward as the new owner and operator of the business.
- Apple (iOS)coreUpserve offers iOS mobile applications available through the Apple App Store, enabling restaurant owners to manage operations from iPhones and iPads.
- Google (Android)coreUpserve offers Android mobile applications available through Google Play Store, enabling restaurant owners to manage operations from Android devices.
- Restaurant Software Integration PartnerscoreUpserve maintains integrations with various third-party restaurant software solutions. All former Upserve integrations remain operational after the Skyview Equity acquisition, with a full list available at lightspeedhq.com/restaurant/integrations.
Scale indicators4 records
Recent moves7 records
Expansion highlights4 records
Upserve competitors and assessment
Company assessmentDirect peers
- Toast: Toast is the largest venture-backed restaurant POS platform in the U.S., offering cloud-based POS, payments, online ordering, and team management. It directly competes with Upserve across full-service and quick-service restaurants, with overlapping product breadth and customer segments.
- TouchBistro: TouchBistro provides iPad-based POS and integrated payments for restaurants and was explicitly named alongside Upserve as a notable restaurant POS vendor. It targets a similar SMB and mid-market restaurant customer base with comparable POS, tableside, and inventory modules.
- Square for Restaurants: Square's restaurant offering bundles POS, payments, online ordering, and team management aimed at small and mid-market restaurants. Square's brand, payment economics, and SMB install base make it one of Upserve's most direct U.S. competitors.
- SpotOn: SpotOn offers an integrated restaurant POS, payments, marketing, and online ordering platform targeting SMB and mid-market operators. Its combined software-plus-payments model closely mirrors Upserve's go-to-market and product positioning.
- Clover (Fiserv): Clover is a POS and payments platform from Fiserv with strong distribution through banks and ISOs, including restaurant-focused SKUs. It overlaps directly with Upserve on POS hardware, payment processing, and SMB restaurant sales channels.
- Revel Systems: Revel Systems provides an iPad-based cloud POS with integrated payments, inventory, and reporting for restaurants and other retailers. Its product architecture and mid-market restaurant focus make it a close comparable to Upserve's POS + payments stack.
- ShopKeep: ShopKeep was explicitly named alongside Upserve as a notable U.S. restaurant POS vendor offering iPad POS, payments, and inventory tools to SMB restaurants. It competes head-to-head in the same full-service and quick-service segments.
Broad incumbents
- Lightspeed Restaurant: Lightspeed Restaurant is the parent brand's own restaurant product line focused on European hospitality after Upserve was divested. It shares similar POS, payments, and inventory modules with Upserve, but operates as part of a broader commerce platform rather than as a focused restaurant SaaS.
Emerging players
- OpenTable: OpenTable is a leading restaurant reservation and guest management platform with deep penetration in full-service dining. While narrower in scope than Upserve's full POS stack, it overlaps on the guest data and reservations modules where Upserve is also investing.
- Resy (American Express): Resy is a restaurant reservation and guest experience platform owned by American Express with strong adoption in upscale and full-service restaurants. It competes at the edges of Upserve's reservations and guest preference functionality rather than at the POS layer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Upserve social profiles
Digital presenceUpserve financial estimates
Financial estimateRevenue estimate
Valuation estimate
Upserve leadership team
Management profileNumber of profiles
Profiles3 records
Upserve funding detail
Funding detailFunding overview
Funding rounds6 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Upserve M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Upserve
What does Upserve do?
Upserve provides a cloud-based restaurant management platform anchored by an iPad point-of-sale system, sold as a SaaS subscription to restaurants across full-service, quick-service, bar, brewery, cafe, fine dining, and hotel segments. The platform bundles payments processing, inventory management, analytics, tableside ordering, kitchen display, reservations, and guest preference tracking under a single suite. Upserve also sells restaurant-specific POS hardware directly through its online hardware store and earns transaction-based revenue from approximately $5 billion in annual gross payment volume across roughly 3,200 locations.
Is Upserve a public or private company?
Upserve is a private company. It is classified as private equity controlled and is currently operating.
When was Upserve founded?
Upserve was founded in 2009. It employs 101 to 250 people.
Where is Upserve based?
Upserve is headquartered in Providence, United States, in the North America region.
How does Upserve make money?
Three revenue lines are on record. POS Software Subscription is the primary driver. The others are hardware Sales and payment Processing.
Who are Upserve's main competitors?
Direct peers on record are Toast, TouchBistro, Square for Restaurants, SpotOn, Clover (Fiserv), Revel Systems and ShopKeep. Lightspeed Restaurant is listed as a broad incumbent. Emerging players are OpenTable and Resy (American Express).
Does Upserve have an API?
No public API is recorded for Upserve.
What industry is Upserve in?
Upserve's product category is Restaurant POS Software. Its primary akta.pro industry code is FSAMAKAE, Marketplace & Platform Seller Payouts. Its NAICS code is 51821 and its SIC code is 7372.