Nuveto
Nuveto is a Brazilian cloud contact center provider founded in 2017 and headquartered in São Paulo, offering cloud management services with automation and integrated CRM capabilities. The private, for-profit firm has 101-250 employees, though its web domain is currently parked.
- Company typePrivate
- Founded2017
- HeadquartersSão Paulo, Brazil
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Nuveto firmographics
Firmographics- Name
- Nuveto
- Website
- https://nuveto.com.br
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Nuveto is a Brazilian cloud contact center provider founded in 2017 and headquartered in São Paulo, offering cloud management services with automation and integrated CRM capabilities. The private, for-profit firm has 101-250 employees, though its web domain is currently parked.
- Ownership category
- akta.pro rank
Nuveto industry classification
Industry- Product category
- Cloud Contact Center
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- Appointment Scheduling & Service Dispatch Support (BPAAABAO)
- akta.pro secondary industry
- Cloud Networking Core Services (VPC/VNet, Load Balancing, DNS, NAT) (HDABAAAJ)
Keywords
Where Nuveto is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Markets served
Nuveto business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Nuveto product offering
Product offeringCore offering
Nuveto is a cloud contact center provider delivering cloud-based contact center and management services to business customers. Its offering combines automation capabilities with integrated CRM solutions to help organizations manage customer interactions across cloud channels. The company is headquartered in São Paulo, Brazil and was founded in 2017.
Differentiator
Problem solved
Functional benefit
Products and services
- Cloud Contact Center Platform
Companies that use Nuveto
Customer profileIdeal customer profiles1 record
Nuveto technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Nuveto competitors and assessment
Company assessmentBroad incumbents
- Avaya: Legacy contact-center incumbent transitioning customers from on-prem to cloud (Avaya Experience Platform); comparable as a competitor for the same enterprise contact-center workloads Nuveto targets.
- Twilio (Twilio Flex / Segment): Communications APIs and Flex cloud contact center, plus Segment CDP; broad incumbent whose programmable contact-center offering overlaps with Nuveto's cloud + automation thesis.
- Vonage (Ericsson): Communications APIs and cloud contact center (now part of Ericsson); comparable cloud communications stack and overlap with Nuveto's core contact-center functionality.
- Genesys: One of the largest global CCaaS and customer experience platform vendors; broader portfolio but directly overlapping cloud contact-center and workforce engagement offerings with Nuveto.
- NICE inContact: Long-established contact-center vendor with CXone cloud platform; competes in the same cloud CCaaS and WEM categories as Nuveto, serving overlapping enterprise customers.
Direct peers
- Talkdesk: Cloud contact-center platform with strong AI/automation and CRM integration; directly comparable in product, business model, and target mid-market/enterprise customers, and has been actively expanding into Brazil/LATAM.
- Aircall: Cloud-based phone system and contact-center SaaS aimed at SMB and mid-market with CRM integrations; highly comparable business model, customer segment, and feature surface to a small CCaaS vendor like Nuveto.
- Five9: Pure-play cloud contact-center vendor with AI, automation, and deep CRM integrations (Salesforce, etc.); directly comparable to Nuveto's stated cloud + automation + CRM positioning.
Regional players
- Movidesk: Brazilian cloud help desk / customer service platform with omnichannel and automation features; a direct regional comparable to Nuveto in terms of geography, language, and SMB-to-mid-market target.
Emerging players
- Zendesk (Zendesk Talk): Customer service / help desk SaaS with bundled voice (Talk) and AI agents; comparable as a CRM-and-support integrated cloud platform competing for similar CX budgets.
Market position
Customer concentration
Nuveto social profiles
Digital presenceNuveto financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nuveto leadership team
Management profileNumber of profiles
Nuveto funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nuveto M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nuveto
What does Nuveto do?
Nuveto is a cloud contact center provider delivering cloud-based contact center and management services to business customers. Its offering combines automation capabilities with integrated CRM solutions to help organizations manage customer interactions across cloud channels. The company is headquartered in São Paulo, Brazil and was founded in 2017.
When was Nuveto founded?
Nuveto was founded in 2017. It employs 101 to 250 people.
Where is Nuveto based?
Nuveto is headquartered in São Paulo, Brazil, in the Latin America region.
Who are Nuveto's main competitors?
Broad incumbents on record are Avaya, Twilio (Twilio Flex / Segment), Vonage (Ericsson), Genesys and NICE inContact. Direct peers are Talkdesk, Aircall and Five9. Movidesk is listed as a regional player. Zendesk (Zendesk Talk) is listed as an emerging player.
Does Nuveto have an API?
No public API is recorded for Nuveto.
What industry is Nuveto in?
Nuveto's product category is Cloud Contact Center. Its primary akta.pro industry code is BPAAABAO, Appointment Scheduling & Service Dispatch Support, with a secondary code of HDABAAAJ, Cloud Networking Core Services (VPC/VNet, Load Balancing, DNS, NAT). Its NAICS code is 51821 and its SIC code is 4899.