What VA Platinum does

VA Platinum Pty Ltd is an Australian-headquartered outsourcing company that places dedicated offshore teams from the Philippines into Australian client businesses, with the majority of revenue derived from financial services firms including mortgage brokers, financial planners, accountants, insurers, and superannuation practices. Founded circa 2016-2017 and registered in Victoria (ABN 37 150 301 447), the company operates through a wholly-owned Philippine subsidiary, VA Platinum Philippines, with delivery centers in Cebu City (FilInvest Tower 1, IT Park) and Davao City (Cybergate Delta 1), supported by 800+ team members serving 370+ active client businesses.

The company delivers its offering through three integrated service pillars: Global Talent (recruitment and DISC-based matching), Training Academy (industry-specific onboarding including a Financial Planning Academy covering ASIC compliance, statements of advice, and insurance products), and Systems + Automation (technology and workflow enablement). Operations are ISO 27001 certified, with security controls including USB disablement and approved file-sharing tooling (Google Drive, Dropbox). The proprietary technology is best characterized as an offshore staffing and virtual assistant placement platform with an integrated training academy and automation services layer, rather than a software product.

VA Platinum operates a managed services revenue model, billing Australian clients on a monthly cadence for dedicated offshore staff at rates that deliver 50-70% cost savings versus onshore equivalents. Go-to-market is enterprise field sales with vertically-specialized BDMs (Financial Planning, Mortgage Broking, and All Industries), supplemented by referral partnerships with CRM vendors (Advisor Logic, Worksorted), industry associations (FAAA, BFP), and licensee networks (Bombora). The company is privately held, founder-managed, with no disclosed external investment or M&A activity to date.

Name

VA Platinum

Legal name

VA Platinum Pty Ltd

Website

https://vaplatinum.com.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

501–1,000 employees

Short description

VA Platinum is an Australian outsourcing company that provides dedicated offshore teams from the Philippines to Australian businesses, primarily in financial services. It combines recruitment, industry-specific training, and automation services across 13+ verticals with 800+ staff serving 370+ clients.

Ownership category

akta.pro rank

Product category

Offshore Staffing and Business Process Outsourcing

NAICS

Office Administrative Services (5611), All Other Support Services (561990)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)

akta.pro secondary industry

Remote Access, Virtual Workspaces & Digital HQ (BPAMAMAL)

Keywords

• Offshore staffing services
• Business process outsourcing
• Virtual assistant services
• Financial services outsourcing
• Offshore team building

Headquarters

HQ city

Cebu

HQ country

Philippines

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Offshore Staffing Services: VA Platinum provides dedicated offshore team members to Australian financial services businesses, charging for the staffing and management services. The company acts as a labour-hire firm co-managing back office teams on behalf of Australian financial services businesses.
2. Training Academy Services: Industry-specific training programs for virtual assistants including Financial Planning Academy modules covering ASIC compliance, statements of advice, and insurance products

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

VA Platinum provides dedicated offshore staffing solutions to Australian businesses, primarily financial services firms. The company recruits, trains, and manages offshore virtual assistants based in the Philippines who are integrated into client teams across mortgage broking, financial planning, accounting, insurance, and other industries. Service pillars include Global Talent recruitment, Training Academy onboarding, and Systems + Automation tooling, with dedicated Success Managers supporting client integration.

Product overview

VA Platinum is an outsourcing company offering a unified service platform for Australian businesses seeking offshore talent solutions. The core offering consists of three integrated service pillars: Global Talent (recruitment and matching), Training Academy (upskilling and development), and Systems + Automation (technology enablement). These services are delivered through dedicated offshore teams based in the Philippines, with success managers facilitating integration between Australian clients and their virtual assistants. The company specializes in supporting financial services firms including mortgage broking, financial planning, accounting, insurance, and related industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Global Talent Recruitment and hiring service that matches Australian businesses with skilled offshore professionals through an intensive recruitment process and DISC profiling to ensure personality and skill fit for client organizations.
• Training Academy Comprehensive training program for virtual assistants including role-specific training for new hires, coaching support, and ongoing learning and development, with Financial Planning Academy modules covering industry fundamentals such as insurers, statements of advice, and authorities to proceed.
• Systems + Automation Technology solutions and automation services designed for financial services operations, including systems designed to future-proof client operations and enhance team productivity.
• Offshore Team Dedicated offshore team building service that provides ready-to-go professionals who understand specific industries, including dedicated Success Managers to support integration and ongoing performance.

Quantifiable outcome

• 40% increase in processing capacity
• +6 more outcomes

Named customers13 records

Segments13 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Five partnerships are on record, tiered minor.

• WorksortedminorGTM or Marketing PartnerCRM provider that recommends VA Platinum to their clients seeking outsourcing solutions for their financial services customers
• Advisor LogicminorGTM or Marketing PartnerCRM platform used by mortgage brokers that recommends VA Platinum to their user base seeking staffing solutions
• Boutique Financial Planners (BFP)minorGTM or Marketing PartnerIndustry association through which VA Platinum is recommended to member firms seeking outsourcing solutions
• Financial Advice Association Australia (FAAA)minorGTM or Marketing PartnerPeak industry body whose members receive information about VA Platinum's outsourcing services; conference presence for business development
• BomboraminorGTM or Marketing PartnerLicensee network through which Succession Matters (a VA Platinum client) recommends the service to other member practices

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SupportNinja: Larger BPO/customer support outsourcing firm providing dedicated offshore teams for tech and SaaS companies — broader scope and larger scale than VA Platinum, but overlapping dedicated offshore staffing model.
• Concentrix: Global Fortune 500 BPO and customer experience outsourcing major with significant Philippines delivery — overlapping offshore staffing industry but vastly broader scope and enterprise-only target market.

Direct peers

• Time Etc: UK/US-based virtual assistant and executive assistant staffing company offering matched dedicated assistants to entrepreneurs and professionals — overlapping dedicated-VA value proposition and customer profile.
• Boldly: Premium subscription-based VA staffing company providing dedicated remote assistants to professionals and small businesses in the US/UK/AU — comparable dedicated-team model targeting professional services clients.
• 20Four7VA: Philippines-based offshore VA staffing company providing dedicated virtual assistants to small businesses and entrepreneurs in Australia, the US, and the UK — directly overlapping delivery geography and service model.
• Worldwide101: US-focused remote staffing firm providing dedicated VAs and marketing assistants to entrepreneurs and small businesses — comparable curated dedicated-team model targeting SMB knowledge workers.
• Outsourcing Angel: Australian-owned offshore staffing firm providing dedicated VAs primarily to Australian SMEs and financial professionals — directly comparable model, geography, and customer base.
• Wishup: India-based virtual assistant staffing firm providing pre-vetted dedicated VAs to entrepreneurs and small businesses worldwide — comparable dedicated offshore team delivery model.
• BELAY: US-based remote staffing company offering dedicated VAs, bookkeepers, and social media managers to small businesses and leaders — same dedicated-team staffing model with similar professional-services client mix.

Emerging players

• Office Partners Consulting: Philippines-based remote staffing and outsourcing firm providing admin, accounting, and back-office support — comparable offshore delivery model with smaller scale and less financial-services specialization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/vaplatinumau
• Facebookfacebook.com/VAPlatinum
• LinkedInlinkedin.com/company/va-platinum

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VA Platinum