Mechanical Breakdown & General Insurance

What Mechanical Breakdown & General Insurance does

Mechanical Breakdown & General Insurance Services Ltd (MB&G) is a UK-based B2B insurance wholesaler and administrator, founded in 1976 and headquartered in Newcastle upon Tyne. The firm arranges A-rated insurer partnerships and distributes insurance-backed consumer products — including mechanical breakdown warranties, GAP insurance, cosmetic and alloy cover, caravan and motorhome warranties, gadget and appliance cover, and furniture warranties — through large-scale motor dealer groups and retailers such as Lloyd Motor Group, Dreams, Oak Furniture Land, Spinney, Bailey of Bristol, and Carwow. MB&G manages the entitlements of more than 2 million customers and oversees premium income exceeding £50 million per annum.

The company operates a sophisticated policy administration and delivery platform with API integrations that connect directly into dealer and retailer systems, supporting automated communications, renewals, and end-to-end claims handling, including fraud checks. Technology differentiators cited include data lake-based automated claims resolution, a policy administration platform for secure personal data management, and SMART repair service capabilities for minor vehicle bodywork. The firm is FCA-authorised (Reference: 306978), aligned with ISO 27001 and ISO 9001 management standards, and UK GDPR compliant.

MB&G earns revenue through administration fees, commissions, and remuneration on point-of-sale insurance distribution, functioning as a managed-services intermediary between A-rated underwriting insurers and large retail channels. Go-to-market is enterprise field sales led by a UK Field Sales Team with dedicated Account Managers per retail partner, supported by referral-driven growth from the existing dealer network. The leadership team is led by Managing Director Paul Smith (who previously built and sold a major UK underwriting agency to Primary Group in 2009 and co-founded compliance firm Thistle Initiatives) alongside CFO Rob Clark (retail MBO veteran) and newly appointed Head of Operations Rachel Scollins (ex-AA Insurance Services, 2025).

Name

Mechanical Breakdown & General Insurance

Legal name

Mechanical Breakdown & General Insurance Services Ltd

Website

https://mbginsurance.co.uk

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Insurance Distribution and Administration Services

NAICS

Agencies, Brokerages, and Other Insurance Related Activities (5242), Insurance Agencies and Brokerages (524210)

SIC

Insurance Agents, Brokers & Service (6411), Insurance Carriers, Nec (6399)

akta.pro primary industry

Vehicle Extended Warranty (VSC) & Mechanical Breakdown Insurance (MBI) (FSAJALAA)

akta.pro secondary industry

Warranty & Service Contract / Mechanical Breakdown Insurance (FSAJAMAM)

Keywords

• Insurance distribution services
• Warranty administration
• GAP insurance products
• Claims handling services
• Policy administration platform

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Insurance Distribution & Administration: MB&G acts as a wholesaler and administrator of insurance-backed, value-added consumer products. They arrange high-quality insurer partnerships to ensure customer entitlements are properly supported, advise on point-of-sale strategy and appropriate remuneration structures, and provide policy administration and claims handling services. Revenue is generated through premiums collected and administration fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

MB&G is a B2B wholesaler and administrator of insurance-backed, value-added consumer products for large-scale UK retailers and dealer groups. The company arranges A-rated insurer partnerships, advises on point-of-sale strategy and remuneration structures, and operates a sophisticated policy administration platform with API integrations for client connectivity. It delivers end-to-end policy administration, claims handling, governance oversight, and FCA-aligned compliance for products including mechanical breakdown warranties, GAP insurance, cosmetic cover, furniture and appliance warranties, gadget cover, and caravan/motorhome warranties.

Product overview

MB&G Insurance is a B2B insurance wholesaler and administrator serving large-scale retailers with insurance-backed, value-added consumer products. The company operates a platform model with a sophisticated policy administration and delivery system that connects via API to dealer and retailer clients. Their product portfolio includes Mechanical Breakdown Warranties, GAP Insurance, Cosmetic Cover (Scratch, Dent & Alloy), Caravan/Motorhome Warranty and Insurance, Appliance Cover, Gadget Cover, Furniture Warranty, Pothole Insurance, Bicycle Cover, GAP Excess Waiver, and Motorcycle Warranty. These products are distributed through major retail partners including Spinney, Lloyd Motor Group, Bailey of Bristol, Dreams, and Oak Furniture Land. MB&G also provides Claims Handling & Administration services and SMART Repair Services as operational capabilities. The company manages over 2 million customers with premium income exceeding £50 million per annum.

Differentiator

Problem solved

Functional benefit

Products and services

• Mechanical Breakdown Warranty Car warranty products covering mechanical and electrical faults following breakdown, offered through motor dealer groups. Covers components including engine, transmission, steering, braking, electrical systems, and more.
• GAP Insurance Guaranteed Asset Protection insurance that pays the difference between the customer's motor insurer settlement and the original purchase price. Available in Back to Invoice, Vehicle Replacement, and Finance/Contract Hire variants.
• Cosmetic Cover (Scratch, Dent & Alloy) Combined Scratch & Dent and Alloy Wheel Insurance product, also including Tyre Insurance as an add-on. Covers damage to vehicle bodywork and wheels.
• Caravan Warranty & Insurance Caravan warranty products and Caravan Insurance covering theft, damage, fire, flood and other eventualities. Offered through leisure dealers.
• Motorhome Warranty Motorhome and Campervan warranty products offered for leisure vehicles, available in Gold and Silver coverage levels.
• Appliance Cover Insurance policies for household appliance retailers covering American-Style Fridge Freezers, Coffee Machines, Cookers, Dishwashers, Freezers, Fridges, Hobs, Microwaves, Ovens, Tumble Dryers, TVs, Vacuum Cleaners, Washing Machines, Wine Coolers and more.
• Gadget Cover Insurance policies for gadget retailers covering theft, accidental damage, loss, electrical faults, and mechanical faults for smartphones, tablets, and other electronic devices.
• Furniture Warranty End-to-end policy administration and claims handling for furniture retailers, including coverage for damage and defects.
• Pothole Insurance Coverage for damage caused by potholes, including alloy wheel damage, bodywork damage, suspension damage, tyre damage, and wheel alignment issues.
• Bicycle Cover Insurance coverage for bicycles covering accidental damage, malicious damage, theft, and vandalism.
• GAP Excess Waiver Coverage that pays the policyholder's motor insurance excess in the event of a total loss claim.
• Motorcycle Warranty Warranty products for motorcycles covering mechanical and electrical breakdowns.
• Customer Setup & Administration Platform

Quantifiable outcome

• Premium income exceeding £50 million per annum
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and major.

• A-Rated Insurance Partners (Insurers)coreStrategic or Co-development PartnerMB&G arranges high-quality A-rated insurer partnerships to ensure customer entitlements are properly supported. These underwriting partners understand their obligations in specialist insurance spaces as well as customer needs. The insurers provide the financial backing and underwriting capacity for MB&G's insurance-backed products.
• Lloyd Motor GroupmajorChannel Partner/ Reseller/ DistributorOne of MB&G's largest motor dealer group partners. Lloyd Motor Group offers MB&G-administered products including car warranties, mechanical breakdown, tyre insurance, and other value-added insurance products through their extensive dealership network across multiple brands (BMW, Kia, Land Rover, Jaguar, Mini, Volvo, Volkswagen, BYD, etc.).
• SpinneymajorChannel Partner/ Reseller/ DistributorMajor motor dealer group partner offering MB&G insurance-backed products to their customers.
• DreamsmajorChannel Partner/ Reseller/ DistributorLeading furniture retailer partner where MB&G administrates furniture warranty claims and provides protection products. Customers can make claims and receive replacements through Dreams customer services.
• Oak Furniture LandmajorChannel Partner/ Reseller/ DistributorFurniture retailer partner where MB&G administrates furniture warranty and protection products including claims handling for items like damage from pet accidents.
• Bailey of BristolmajorChannel Partner/ Reseller/ DistributorCaravan and motorhome manufacturer/dealer offering MB&G warranty and insurance products to their customers.
• CarwowmajorChannel Partner/ Reseller/ DistributorMajor online car marketplace partner where MB&G provides warranty administration services including Mechanical Breakdown Guarantee and Financial Loss Indemnity products. MB&G processes claims for Carwow warranty holders.
• API Integration Partners (Repairers & Dealers)coreTechnology or IntegrationMB&G has established API integrations with major repairers and dealers, enabling seamless data exchange and automated claims processing. The company delivered automated bordereaux production with Evosuite enhancements and API integrations as part of their technology infrastructure.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• GardX: Provider of paint, fabric, alloy, and interior protection products plus associated warranty products to motor dealers and OEMs. Comparable distribution model and product set to MB&G's cosmetic cover and mechanical breakdown offering.
• Car Care Plan: UK specialist administrator of extended vehicle warranties and asset protection products distributed through motor dealer networks. Closely comparable business model to MB&G's motor warranty and GAP distribution and administration offering.
• Warranty Solutions Group: UK provider of warranty administration and insurance-backed protection products to retail and dealer channels. Directly comparable to MB&G's wholesale and administration model across motor and consumer products.
• AutoProtect: UK specialist in GAP insurance, extended warranties, and cosmetic cover distributed through motor dealers. Closely overlaps MB&G's GAP, Mechanical Breakdown, and Cosmetic Cover product lines.
• Innovation Group: Global provider of claims management, insurance software, and warranty administration services to insurers and large distributors. Comparable as a B2B insurance and warranty administration platform player, though broader and more international.

Others

• Defaqto: UK provider of insurance product ratings, data, and comparison tools widely used by brokers and distributors. Adjacent to MB&G's distribution value chain as a data and governance enabler for insurance-backed product comparison and selection.

Broad incumbents

• Aon: Global professional services firm offering insurance brokerage, risk management, and administration services. Relevant as a large-scale incumbent providing warranty and specialty product distribution to major retailers.
• Ardonagh Group: Major UK insurance broker and distribution platform with significant retail and specialty broking operations. A broad incumbent against which MB&G competes for retail and dealer-group distribution relationships.
• Howden Group: Large UK and international insurance broker group with broad specialty and consumer lines. Relevant as a much larger incumbent in insurance distribution and administration that occasionally competes for similar warranty and specialty distribution mandates.
• Direct Line Group: UK-listed personal lines insurer with motor, home, and warranty-adjacent products distributed directly and through partners. Comparable as a large incumbent with overlapping motor distribution and warranty economics, though operating a direct insurance model rather than a third-party administrator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/mbandginsurance
• Facebookfacebook.com/MBGInsurance

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mechanical Breakdown & General Insurance