Charles Nechtem Associates

What Charles Nechtem Associates does

Charles Nechtem Associates, Inc. (CNA) is a privately held Employee Assistance Program (EAP) provider founded in 1981 by Charles "Chuck" Nechtem and headquartered in Longboat Key, Florida, with an additional office in Jersey City, New Jersey. The company delivers 24/7 clinically based counseling and intervention services to employees and household members of corporate, government, university, and hospital clients, guaranteeing that every call is answered immediately by a master's- or Ph.D.-level clinician with at least five years of experience, with no hold time or triage layer. Core service lines include the EAP, an Interactive Wellness Library containing over 25,000 self-help resources (articles, videos, courses, calculators, legal and financial content), the OASIS self-insured behavioral health managed care carve-out division, Wellness Coaching, and a portfolio of Custom Care Lines targeting specialized populations such as grief, elder care, students, and disaster response.

CNA operates a hybrid delivery platform combining human-staffed phone, text, email, and in-person counseling channels with a digital self-serve layer comprising an iOS/Android mobile application, a web-based Wellness Library with single sign-on, and a custom-built claims payment system supporting managed care administration. Distribution is anchored by a direct B2B sales motion targeting HR and management buyers (sales contact May Silber), supplemented by self-serve digital channels for end users. The business model is B2B2C subscription-based, with employers paying annual EAP fees that cover unlimited access for employees and household members at no out-of-pocket cost; managed care services are billed separately under per-claim or per-employee arrangements.

The company has remained founder-owned and independent since 1981, with no external private equity, venture capital, or parent company ownership disclosed, and has not undergone any announced acquisitions, funding rounds, or leadership transitions. CNA competes in the broader U.S. EAP and behavioral health market against larger, often PE-backed or vertically integrated competitors, with its principal competitive positioning resting on clinical-staff quality, long-tenured client relationships, operational independence, and content depth in its Wellness Library.

Name

Charles Nechtem Associates

Legal name

Charles Nechtem Associates, Inc.

Website

https://charlesnechtem.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

101–250 employees

Short description

Charles Nechtem Associates is a privately held Employee Assistance Program provider, founded in 1981, that delivers 24/7 clinically based counseling, wellness coaching, and managed care services to corporations, governments, universities, and hospitals in the United States and worldwide.

Ownership category

akta.pro rank

Product category

Employee Assistance Program Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Mental Health Practitioners (except Physicians) (621330), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Employee Assistance Programs (EAP) Management (HLAEAHAB)

akta.pro secondary industries

Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO), Worksite Financial Wellness & Employee Assistance Programs (EAP) (FSAIAMAN), Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB)

Keywords

• Employee assistance program
• Behavioral health managed care
• Wellness coaching services
• Mental health counseling
• Substance abuse treatment

Headquarters

HQ city

Longboat Key

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Employee Assistance Program (EAP) Services: B2B2C revenue model where corporations, governments, universities, and hospitals pay for EAP services as an employee benefit. Services are provided at no cost to employees with all sessions paid by the employer.
2. Managed Care (OASIS Division): Self-insured behavioral health carve-out services where the company administers behavioral health benefits for self-insured employer plans, negotiating rates with providers and managing all plan administration phases.
3. Custom Care Lines: Specialized phone counseling services customized for specific populations including grief support, elder care, caretaker support, pet support, student assistance, and disaster assistance. Billed as specialized employer benefits.
4. Wellness Coaching: Individual wellness coaching services helping employees maximize wellbeing across physical, mental, emotional, spiritual, social, and intellectual domains. Provided as an employer-sponsored benefit.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Charles Nechtem Associates delivers personalized, clinically based Employee Assistance Program (EAP) counseling and intervention services available 24/7, with all calls answered immediately by master's/Ph.D.-level clinicians. The core offering is supplemented by the OASIS self-insured behavioral health managed care division, an Interactive Wellness Library with 25,000+ resources, Wellness Coaching across six wellbeing domains, and Custom Care Lines (grief, elder care, pet loss, student, disaster, and other specialized populations).

Product overview

Charles Nechtem Associates (CNA) operates as a unified Employee Assistance Program (EAP) service provider, not a modular platform architecture. The core offering is the EAP, which provides 24/7 clinically based counseling and intervention through phone, email, text, virtual sessions, and face-to-face therapist referrals. This core EAP is supplemented by three primary integrated offerings: the Wellness Library (interactive self-help resource with 25,000+ resources accessible via web and mobile app), the OASIS Managed Care division (self-insured behavioral health carve-out), Wellness Coaching, and Custom Care Lines (specialized phone counseling services for grief, elder care, pet loss, students, disaster support, and other specific populations). Clients access all services through a single point of entry (1-800-531-0200), with the Wellness Library serving as both a standalone resource and the primary digital access hub with SSO capability. The company is privately held (founded 1981) and has remained independent without external funding.

Differentiator

Problem solved

Functional benefit

Brands

• OASIS: A division of Charles Nechtem Associates, Inc. offering self-insured carve-out behavioral health care services from existing medical plans, allowing companies to maintain coverage for behavioral health and substance abuse at reduced costs.

Products and services

• Employee Assistance Program (EAP) Core 24/7 personalized, clinically based counseling and intervention service for corporate, government, university, and hospital clients; all calls are immediately answered by master's/Ph.D.-level clinicians without hold or triage, with phone, text, e-counseling, virtual appointments, and face-to-face therapist referrals within 10 miles. Includes English, Spanish, and French support plus translation services for other languages.
• Wellness Library (Self-Help Library) Interactive web-based self-help resource containing over 25,000 resources covering health, emotional wellbeing, relationships, financial, legal, and personal/professional growth topics. Includes webinars, courses, assessments, forms, calculators, quizzes, videos, recipes, and expert talks; accessible via website, mobile app, and Single Sign-On (SSO) through the Wellness Library Application.
• OASIS (Managed Care) Self-insured carve-out division of behavioral health care services operating separately from existing medical plans. Maintains a nationwide network of pre-certified behavioral health providers, negotiates favorable rates, and manages all phases of plan administration including referral, pre-certification, claim administration, care management, utilization review, and stop-loss insurance for self-insured employer plans.
• Wellness Coaching Individual coaching service to maximize wellbeing across physical, mental, emotional, spiritual, social, and intellectual domains. Focuses on building personal strengths and inner capacity, helping clients clarify purpose and values, and developing actionable plans to achieve fitness and well-being goals; delivered as an employer-sponsored benefit.
• Custom Care Lines Specialized phone counseling services tailored for specific populations and life situations, including Grief Line, Elder Care Line, Caretaker Care Line, Pet Line, Pet Caretaker Support Line, I Care Line, Student Assistance Line, and Disaster Assistance Line; billed as specialized employer benefits.
• Work-Life Services Services that help employees balance work obligations and personal responsibilities, including child care referrals, eldercare consultations, financial consultation, legal referral services, healthy lifestyle habits, anxiety coping, smoking cessation, identity theft services, and caregiver services.

Quantifiable outcome

• All calls immediately answered without hold or triage services
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Lyra Health: Lyra is a venture-backed mental health benefits platform serving employers with EAP-style services, therapy, coaching, and medication management. It competes for the same employer-sponsored EAP/mental health dollar but with a digitally native model and substantially more capital than CNA.
• Spring Health: Spring Health provides employer-sponsored mental health benefits including EAP-equivalent services, therapy, and coaching. It targets the same HR buyer as CNA with a tech-forward platform, representing a direct competitive threat in mid-market and enterprise EAP deals.
• Modern Health: Modern Health is a global mental health platform offering therapy, coaching, and EAP-adjacent services to employers. Comparable in serving multinational corporations and offering a digital-first experience layered with clinician support.

Broad incumbents

• Evernorth Health Services (Cigna): Evernorth, Cigna's health services arm, bundles EAP, behavioral health, and pharmacy into employer benefits. It is a major incumbent competitor with deeper capital, integrated data, and massive scale, often winning enterprise RFPs where CNA competes.
• Optum Behavioral Health (UnitedHealth): Optum is the largest US behavioral health and EAP provider, integrated with UnitedHealthcare insurance. Competitively comparable as a broad incumbent offering employer-sponsored behavioral health services, but with vastly greater scale and capital than CNA.
• Aetna EAP (CVS Health): Aetna Resources for Living provides EAP services to large employer groups as part of CVS Health's benefits portfolio. Comparable as an incumbent EAP/behavioral health vendor, typically embedded in carrier-sold benefits packages that displace independents like CNA.

Direct peers

• CuraLinc Healthcare: CuraLinc is an independent EAP, mental health, and wellness provider serving employers, higher education, and government entities. Closely comparable business model, customer base (corporate/education/government), and 24/7 clinical delivery model — a likely direct mid-market competitor.
• All One Health: All One Health is an independent EAP, behavioral health, and wellness coaching provider serving employers and organizations nationally. It mirrors CNA's product mix (EAP, wellness coaching, managed behavioral health) and customer types.
• Espyr: Espyr is an independent EAP and organizational consulting firm serving employers across the US, with comparable clinical staffing model and benefit program structure. A direct peer in the independent EAP segment.
• FEI Behavioral Health: FEI Behavioral Health is a Wisconsin-based independent EAP and behavioral managed care provider serving corporate and government clients. It is one of CNA's closest true comparables in terms of service breadth and client profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charles Nechtem Associates