Packcity Japan

What Packcity Japan does

Packcity Japan operates PUDO Station (プドーステーション), Japan's largest open-network parcel locker system, with approximately 7,000 locations nationwide as of May 2026. The company was established on April 7, 2016 as a joint venture between Quadient shipping (51%) and Yamato Transport (49%), combining international smart locker technology and operating expertise from Quadient's European networks with Yamato's position as Japan's largest parcel delivery carrier. PUDO stations are installed at supermarkets, drugstores, convenience stores, train stations, shopping malls, public facilities, Yamato branches, and parking lots, providing free 24/7 non-contact parcel receipt and dispatch via QR code or numeric password authentication at touchscreen terminals. The open multi-carrier architecture enables a single locker installation to serve Yamato Transport, Sagawa Express, Japan Post (Yu-pack), and DHL Express simultaneously, distinguishing PUDO from carrier-proprietary locker alternatives.

Packcity Japan's core revenue model is carrier-funded per-transaction fees: delivery companies pay Packcity Japan each time a parcel is delivered to or collected from a PUDO station, while end consumers use the service free of charge. The company generates secondary economics from placement agreements with host venues (retailers, transit operators, public facilities), which gain customer foot traffic in exchange for physical space. Beyond standard parcel delivery, PUDO integrates with e-commerce platforms (Amazon, Mercari, ZOZOTOWN, Rakuten Rakuma, Yahoo! Auctions, Creema, minne), rental services (airCloset, Rentio, Wonder Wonders), resale and buyback services (GEO, BOOKOFF, CarryOn), pharmacy prescription pickup (Kiviaq, Ito Pharmacy, Akakabe Pharmacy), library book reservation (East Hiroshima Takaya Library), and B2B reception services (One Stop Business Centre). The platform also interoperates with adjacent smart locker systems (JR East's Multi-E-Cube, FUJI's Quist), positioning PUDO as a physical infrastructure layer across multiple logistics and consumer service verticals.

The company is led by President and CEO Koji Yanagida, appointed February 1, 2025, who brings prior executive experience from Mizuho Financial Group, Amazon Japan, and Google APAC. Packcity Japan is a privately held subsidiary consolidated under Quadient (Euronext Paris: QDT), with primary headquarters in Chiyoda-ku, Tokyo, and a headcount of 11-50 employees. The platform has expanded its footprint from approximately 4,500 locations in 2022 to approximately 7,000 by mid-2026, with active participation in the Japan Post-led Digital Address Open Innovation consortium launched January 2026 to digitize Japan's address infrastructure using PUDO as a physical endpoint.

Name

Packcity Japan

Legal name

Packcity Japan株式会社

Website

https://pudo.jp

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Packcity Japan operates PUDO Station, Japan's largest open-network parcel locker network with approximately 7,000 locations nationwide. The Quadient-Yamato Transport joint venture enables free 24/7 multi-carrier parcel receipt and dispatch for consumers, delivery carriers, and host retailers.

Ownership category

akta.pro rank

Product category

Parcel Locker Logistics Services

NAICS

Couriers and Express Delivery Services (49211), Warehousing and Storage (493)

SIC

Public Warehousing & Storage (4220), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Third-Party / Independent PUDO Network Operators (Multi-Carrier) (TLAAAMAC)

akta.pro secondary industries

PUDO Network Aggregators & API Platforms (Multi-Carrier Enablement) (TLAAAMAI), Smart Access & Locker Technology Providers (Hardware, Software, Access Control) (TLAAAMAH), Locker Operations, Maintenance & Field Services (Install, Refill, Repair) (TLAAAMAJ)

Keywords

• Parcel locker network
• Shared locker platform
• Last-mile delivery
• Open locker network
• Smart locker services

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Per-transaction fees from delivery carriers: Packcity Japan charges delivery companies (Yamato Transport, Sagawa Express, Japan Post, DHL Express) a fee each time a parcel is delivered to or collected from a PUDO station. This is the primary revenue mechanism. End consumers use the service free of charge; the business model is carrier-funded, similar to a network commission model where the logistics company pays for access to the shared locker infrastructure rather than the recipient paying a subscription or per-use fee.
2. Locker placement/hosting fees from installation partners (inferred): Facilities such as supermarkets, drugstores, train stations, and shopping malls host PUDO lockers on their premises. While the primary commercial arrangement is the carrier per-transaction fee, the placement agreements with host venues likely involve commercial terms that contribute to the overall economics of the locker network expansion.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Packcity Japan operates PUDO Station, a shared parcel locker network of approximately 7,000 locations across Japan where multiple delivery carriers (Yamato Transport, Sagawa Express, Japan Post, DHL Express) can drop off and collect packages through a single locker unit. Consumers access the lockers free of charge 24/7 using QR/barcode authentication, while the company earns per-transaction fees from the delivery carriers. Beyond parcel delivery, the same infrastructure supports prescription medicine pickup, library book reservation, rental returns, resale buybacks, and C2C item exchange.

Product overview

Packcity Japan operates PUDO Station, Japan's largest open-network parcel locker system, built as a single platform with multiple service layers: a core locker network (~7,000+ locations nationwide) offering free 24/7 consumer pickup and drop-off for multiple carriers (Yamato Transport, Sagawa Express, Japan Post, DHL); a business installation service for retailers, transit operators, and public facilities; and a growing suite of specialized sub-products including Eco Mercari drop-off, prescription medicine pickup (Kiviaq), library book reservation pickup, luggage storage (Bounce), buyback services (BOOKOFF, GEO, CarryOn), and integrations with the Multi-Cube and Quist smart locker systems. All services share the same PUDO infrastructure and QR/barcode authentication model.

Differentiator

Problem solved

Functional benefit

Brands

• PUDOお薬ステーション: 処方箋医薬品の受け渡しサービスを提供するPUDOステーションの医療・ヘルスケア分野向けサービスバリエーション。
• BOOKOFF買取ロッカー
• ゲオ買取ロッカー

Products and services

• PUDO Station (パドーステーション) Open-network parcel locker network of approximately 7,000 locations across Japan enabling free 24/7 parcel pickup and drop-off for multiple delivery carriers (Yamato Transport, Sagawa Express, Japan Post, DHL Express) via QR/barcode authentication.
• PUDO Station Consumer Service Consumer-facing service module offering free parcel pickup and drop-off at PUDO Station lockers using password/barcode authentication; supports multiple carriers and e-commerce platform integrations for individual users in Japan.
• PUDO Station Business Service Business-facing service module offering PUDO Station installation for retail, transit, and public facilities to improve customer convenience, reduce redeliveries, and serve as a pickup/drop-off hub for multiple carrier services.
• PUDO Station Installation Installation service for supermarkets, drugstores, transit stations, malls, and public facilities to deploy PUDO Station lockers on their premises. Currently prioritized for high-traffic locations; new installation for condominiums, parking lots, and entertainment venues is suspended.
• Eco Mercari Drop-off (エコメルカリ便) Mercari's 'Eco Mercari' shipping service available for drop-off at PUDO Stations, enabling non-face-to-face placed delivery (置き配) via SBS Express Soku-hai Support for C2C marketplace users.
• PUDO × Kiviaq Prescription Medicine Pickup Non-face-to-face prescription medicine delivery service enabling patients who have completed teleconsultations via the Kiviaq LINE app to collect prescribed medications at PUDO Stations using digital prescription slips.
• PUDO Station Map Public location search tool available at map.pudo.jp enabling users to find nearby PUDO Station lockers across Japan using address or map-based search.

Quantifiable outcome

• Contributes to reducing Japan's estimated ~14.2% logistics capacity shortage projected for 2024 (per Ministry of Economy, Trade and Industry estimates) by reducing redeliveries through an alternative delivery point network.
• +2 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

Feature4 records

Partnerships

26 partnerships are on record, tiered minor and core.

• Kiviaq (株式会社Kiviaq)minorStrategic or Co-development Partner · 27 May 2026Kiviaq and Packcity Japan conducted a joint pilot (May 2026) enabling prescription medicine collection from PUDO via online consultations and digital prescriptions. Patients select a nearby PUDO in the Kiviaq LINE app, and prescribed medicines are delivered to the PUDO for 24/7 contactless collection. Initial coverage: ~140 PUDO locations in Tokyo (Minato, Chiyoda, Shibuya, Shinjuku, Setagaya, Ota wards).
• SBS Sokuha Support (SBS即配サポート)minorStrategic or Co-development Partner · 8 April 2026SBS Sokuha Support handles the physical delivery of 'Eco Mercari' parcels shipped from PUDO stations. It provides the 'last mile' delivery from PUDO to the recipient's designated 'placed delivery' location. The partnership enables the Eco Mercari service's non-contact delivery model via PUDO + SBS + Mercari.
• MercaricoreStrategic or Co-development Partner · 6 April 2026Mercari partnered with Packcity Japan to enable 'Eco Mercari' delivery shipments via PUDO stations starting April 2026. Eco Mercari is a 'placed delivery' (oki-配) exclusive service. Delivery is handled by SBS Sokuha Support. Initially covers Tokyo, Kanagawa, Saitama, Chiba, Osaka, and Nara prefectures. Mercari's Rakuraku Mercari (Yamato) and YuYu Mercari (Japan Post) services also integrate PUDO for shipment and receipt respectively.
• Sagawa Express (佐川急便株式会社)coreTechnology or Integration · 30 March 2026Sagawa Express expanded PUDO receipt capability from redelivery-only to also first delivery (as of March 30, 2026), requiring SmartClub membership and identity verification. This significantly broadens PUDO's applicability for Sagawa's customers.
• Japan Post (Digital Address Open Innovation consortium)minorStrategic or Co-development Partner · 23 January 2026Packcity Japan joined the 'Digital Address Open Innovation' consortium initiated by Japan Post on January 23, 2026, alongside Apa Group, AFLAC, GMO Makeshop, Salesforce Japan, Rakuten Group, and Tokyo University. The consortium aims to digitize Japan's address system using Japan Post's 'Digital Address' (7-character alphanumeric codes linked to Yu-IDs), with PUDO as a physical pickup infrastructure for this digital address ecosystem.
• Tokyo University / Tokyo University Spatial Information Science Research Center (東京大学空間情報科学研究センター)minorStrategic or Co-development Partner · 23 January 2026Tokyo University participates in the Digital Address Open Innovation consortium as an academic partner, contributing expertise in geospatial information systems and address standardization. Professor Sekimoto Yoshihide serves as the center director.
• Rakuten Group (Digital Address consortium)minorStrategic or Co-development Partner · 23 January 2026Rakuten Group joined the Digital Address Open Innovation consortium. Rakuten has an existing strategic logistics partnership with Japan Post (since 2020) and sees the consortium as extending that collaboration into digital address infrastructure, with PUDO as a physical delivery endpoint.
• Salesforce Japan (株式会社セールスフォース・ドットコム)minorStrategic or Co-development Partner · 23 January 2026Salesforce Japan joined the Digital Address Open Innovation consortium as a technology/CRM partner, providing AI agent infrastructure and customer management expertise to support address digitization initiatives. Contributing to the address DX ecosystem development.
• AFLAC Life Insurance (アフラック 생명보험)minorStrategic or Co-development Partner · 23 January 2026AFLAC Japan joined the Digital Address Open Innovation consortium. As a long-standing Japan Post partner (cancer insurance distribution since 2008), AFLAC sees address DX as aligned with its CSV (Creating Shared Value) management philosophy and customer convenience goals.
• GMO Makeshop (GMOメイクショップ株式会社)minorStrategic or Co-development Partner · 23 January 2026GMO Makeshop joined the Digital Address Open Innovation consortium. As an EC platform provider, GMO Makeshop sees Digital Address as a solution to the friction of address entry in online shopping checkout, planning to integrate it into its 'makeshop byGMO' and 'GMO Cloud EC' platforms.
• Apa Group (アパグループ)minorStrategic or Co-development Partner · 23 January 2026Apa Group (hotel operator, Apahotel chain) joined the Digital Address Open Innovation consortium. Apa is the first in the industry to adopt Digital Address for automated check-in and 'Apadirect' member registration, reducing manual address entry errors and check-in time.
• Jimoty (株式会社ジモティー)minorStrategic or Co-development Partner · 28 October 2025Jimoty and Packcity Japan launched Japan's first P2P C2C non-contact item exchange pilot using PUDO stations in Setagaya, Tokyo (November 4, 2025). Sellers place items in PUDO lockers; buyers collect via QR code — eliminating the need for physical meetups for C2C transactions. Funded by MLIT's ' Diverse Delivery Methods Promotion Demonstration Project' subsidy. Aims to accelerate local resource circulation and reduce logistics burden from C2C shipping.
• Creema (株式会社クリーマ)minorGTM or Marketing Partner · 25 September 2025Creema launched 'Creema Anshin Anonymous Shipping (Nekoposse)' in partnership with Yamato Transport on September 25, 2025, enabling sellers to ship handmade items via PUDO. Sellers select PUDO as the shipping location in the Creema app and scan the 2D shipping label at PUDO terminals.
• CarryOn (株式会社キャリーオン)minorGTM or Marketing Partner · 26 March 2025CarryOn integrates PUDO for its children's clothing buyback service. Parents ship children's clothing from any of ~5,500 PUDO stations — no photography, item listing, or pricing required. Launched March 26, 2025. The service targets busy parents and supports sustainable fashion circularity.
• JR East Smart Logistics (株式会社JR東日本スマートロジスティクス)coreTechnology or Integration · 28 February 2025JR East Smart Logistics operates the 'Multi-E-Cube' multi-functional locker at JR East stations (Tokyo Station, Shinjuku, etc., with ~460 units as of Feb 2025, planned expansion to ~1,000 by FY2026). PUDO's shipment and receipt technology is integrated into Multi-E-Cube, enabling Yamato Transport shipments and Japan Post Yu-pack receipt at JR stations. This partnership is critical for station-based last-mile logistics densification.
• Kyocera Communication System / KCCS (京セラコミュニケーションシステム株式会社)minorStrategic or Co-development Partner · 11 September 2024KCCS, Yamato Transport, and Packcity Japan conducted a joint pilot (September 2024, Hokkaido Ishikari City) deploying a PUDO station mounted on an autonomous road-going delivery robot. The PUDO serves as both a static neighborhood locker and a mobile pickup point. KCCS provides the autonomous robot; Yamato handles delivery; PCJ provides the locker unit (manufactured by Toyota Auto Body). Part of NEDO's autonomous delivery robot program.
• Amazon Japan (アマゾンジャパン合同会社)coreGTM or Marketing PartnerAmazon Japan integrated PUDO stations as a delivery destination option on Amazon.co.jp. Amazon customers can select any PUDO station from an in-app map at checkout. Amazon logistics delivers parcels to the PUDO, and customers receive an authentication code to collect. Coverage expanded from ~4,800 to ~6,000 PUDO locations in March 2025.
• Yamato Transport (ヤマト運輸株式会社)coreTechnology or IntegrationYamato Transport is the primary carrier integrating with PUDO for both parcel shipment and receipt. Kuroneko members can select PUDO as a delivery address or use PUDO to ship items via the '宅急便をスマホで送る' service. PUDO offers Yamato a consolidated delivery point network, reducing redeliveries and optimizing driver routes.
• Japan Post (日本郵便株式会社)coreTechnology or IntegrationJapan Post integrates PUDO as 'hako-pos (PUDO)' for Yu-pack receipt and shipment. Users can send Yu-pack from ~5,500 PUDO stations via the Post Office app (ゆうパックスマホ割), and receive Yu-pack at PUDO locations nationwide (Japan Post e-delivery change and MyPost platforms). Yu-pack shipment from PUDO launched February 2025.
• Sagawa Express (佐川急便株式会社)coreTechnology or IntegrationSagawa Express integrated PUDO for parcel receipt. SmartClub members can change delivery destination to any PUDO station at first delivery or redelivery. Non-members can also change to PUDO at redelivery via the Web redelivery service. Sagawa provides ~174 PUDO-integrated locker locations (2024).
• Rakuten Group — Rakuten RakumaminorGTM or Marketing PartnerRakuten Rakuma sellers can ship sold items via PUDO using 'Kantan Rakuma Pack (Yamato Transport)'. Integrated since October 2024. Users set PUDO as the shipping location in the Rakuma app and scan the 2D shipping label at PUDO terminals.
• Yahoo! Japan (LINE雅虎株式会社)minorGTM or Marketing PartnerYahoo! Auctions and Yahoo! Flea Market integrate PUDO for shipment via 'Otegaru Delivery (Yamato Transport)'. Sellers select PUDO at the transaction stage and scan the 2D shipping label at PUDO terminals. Available since October 2024.
• minne (GMOペパボ株式会社)minorGTM or Marketing Partnerminne sellers can ship sold handmade items via PUDO using 'Rakuraku Minneco Pack (Yamato Transport)'. Integrated since August 2024. Sellers set PUDO as shipping location in the minne app.
• airCloset (株式会社エアークローゼット)minorGTM or Marketing PartnerairCloset integrates PUDO for rental clothing return. Subscribers set a nearby PUDO as the return shipment destination in the airCloset app. A pre-paid return shipping label is included with each rental delivery. The integration enables 24/7 contactless clothing returns.
• Rentio (レンティオ株式会社)minorGTM or Marketing PartnerRentio (equipment rental platform) integrates PUDO for rental item returns. Customers can select a nearby PUDO as the return location from the Rentio website or app.
• Wonder Wonders (ワンダーワンズ株式会社)minorGTM or Marketing PartnerWonder Wonders integrates PUDO as a return shipment location for its rental service. Customers can select PUDO for contactless rental returns.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/pudo_station
• Xx.com/packcity_japan

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Packcity Japan