Safe Harbors Travel Group
Safe Harbors Travel Group is a privately held, founder-led corporate travel management company (TMC) founded in 1985 and headquartered in Belcamp, Maryland. It provides end-to-end business travel booking, account management, 24/7 support, duty of care, and concierge services to SMBs, SMEs, NGOs, and enterprise clients, leveraging a global partner network across 105 countries and elite OBT partnerships.
- Company typePrivate
- Founded1985
- HeadquartersBelcamp, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Safe Harbors Travel Group does
Safe Harbors Travel Group, operating through its legal entity Safe Harbors Business Travel, LLC, is a privately held corporate travel management company (TMC) founded in 1985 and headquartered in Belcamp, Maryland. The firm provides end-to-end corporate travel services — including business travel booking, account management, 24/7 traveler support, duty of care, global travel coordination, meetings and events, travel policy development, and white-glove concierge service — to SMBs, SMEs, NGOs, and enterprise clients. Specialized verticals include humanitarian/NGO travel and USAID contractor travel with Fly America Act compliance.
The technology stack is a hybrid of proprietary and partner platforms. The proprietary 'Safe Harbors Go' platform and a customizable Travel Dashboard sit on top of an ecosystem of elite partner tools, including SAP Concur (Elite Partner status), Atriis, Deem, and Travelin.Ai for online booking; Grasp for multi-national data consolidation; and Clarasight for carbon emissions tracking. Global reach is delivered through a partner network spanning 105 countries, 85 partner agencies, 3,500+ offices, and 16,000+ travel professionals. AI capabilities (NLP booking, OCR expense capture, predictive analytics, anomaly detection, and recommendation engines) are documented but are primarily delivered through partner platforms rather than in-house models.
The business model is a hybrid of transaction fees (per booked segment or trip) and management fees (monthly/annual program oversight), with premium white-glove tiers under multi-year contract. Distribution is consultative direct sales with dedicated account managers, supplemented by self-serve online booking tools and 24/7 phone/agent-based booking. Marketing relies on content (corporate travel blog, 'Flight Crew with Jay Ellenby' podcast), LinkedIn, and Instagram. Leadership is founder-led with Jay Ellenby as President and Jason Block as CEO, supported by a CMO, multiple VPs, and a Director of Travel Technology. The company is bootstrapped with no disclosed funding rounds or M&A activity.
Safe Harbors Travel Group firmographics
Firmographics- Name
- Safe Harbors Travel Group
- Legal name
- Safe Harbors Business Travel, LLC
- Website
- https://safeharbors.com
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Safe Harbors Travel Group is a privately held, founder-led corporate travel management company (TMC) founded in 1985 and headquartered in Belcamp, Maryland. It provides end-to-end business travel booking, account management, 24/7 support, duty of care, and concierge services to SMBs, SMEs, NGOs, and enterprise clients, leveraging a global partner network across 105 countries and elite OBT partnerships.
- Ownership category
- akta.pro rank
Safe Harbors Travel Group industry classification
Industry- Product category
- Corporate Travel Management Services
- akta.pro primary industry
- Full-Service Corporate Travel Management Companies (Global/Regional TMCs) (THACAAAA)
- akta.pro secondary industries
- Managed Corporate Travel Programs (End-to-End TMC Services) (THAKAMAA), Corporate Travel Consulting, Policy & Program Optimization (THAKACAL), Duty of Care, Risk & Security Travel Management (THAKACAK)
Keywords
Where Safe Harbors Travel Group is headquartered
LocationHeadquarters
- HQ city
- Belcamp
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Safe Harbors Travel Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Travel Transaction and Management Fees: Safe Harbors operates as a Travel Management Company (TMC) generating revenue through transaction fees (per booked segment, trip, or reservation), management fees (monthly or annual for program oversight), and hybrid models combining both. They provide comprehensive travel management services including booking, policy administration, and account service.
- Corporate Travel Management Services: Revenue generated from providing end-to-end corporate travel services including booking tools, account management, duty of care, global travel management, meetings & events, and concierge services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Enterprise/Corporate Travel Management |
| Subscription | Annual | Program Management Services |
| Hybrid | Multi-year contract | VIP/White-Glove Service Tier |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Safe Harbors Travel Group product offering
Product offeringCore offering
Safe Harbors Business Travel is a corporate travel management company (TMC) that provides end-to-end business travel services including booking, policy administration, expense management integration, 24/7 traveler support, duty of care/risk management, global travel coverage, meetings & events coordination, and executive concierge service. The proprietary Safe Harbors Go platform combines online booking tools from elite technology partners (SAP Concur, Atriis, Deem, Travelin.Ai) with white-glove account management for SMBs, SMEs, NGOs, and USAID contractors.
Product overview
Safe Harbors Travel Group offers a comprehensive travel management suite built around its proprietary Safe Harbors Go platform, which combines travel management technology with personalized service for SMBs, SMEs, and NGOs. The core offering includes Business Travel Services as the central hub, supplemented by specialized modules covering Account Management (with audit trails and real-time scorecards), Immediate Response (24/7/365 support with SLAs), Online Booking Tools (OBT) via elite partnerships with SAP Concur, Atriis, Deem, and Travelin.Ai, Travel Risk Management/Duty of Care, Global Travel Management across 105 countries, Travel Policy Development, Meetings & Events coordination, and Concierge Travel Service for executive travelers. Specialized vertical offerings include Humanitarian/NGO Travel and USAID Travel services. A branded content series called 'Flight Crew with Jay Ellenby' provides industry insights via monthly podcast. The company has operated since 1985 and holds SAP Concur TMC Elite Partner status.
Differentiator
Problem solved
Functional benefit
Products and services
- Safe Harbors Go A proprietary fusion of travel management innovation and service designed for SMBs, SMEs, and NGOs, combining booking tools, account management, and concierge support under a unified platform.
- Business Travel Services Comprehensive end-to-end corporate travel management covering booking, expense management, risk management, global travel, and meeting coordination for corporate clients.
- Immediate Response (24/7 Traveler Assistance) 24/7/365 worldwide traveler assistance with guaranteed service level agreements (SLAs) and KPI-based support, functioning as an on-call corporate travel department.
- Online Booking Tools (OBT) Flexible booking platforms including SAP Concur, Atriis, Deem, and Travelin.Ai that provide policy-enforced self-booking for flights, hotels, rail, and car with pre-built audit rules for corporate clients.
- Travel Risk Management / Duty of Care Risk management framework providing real-time traveler tracking, alerts for disruptions or emergencies, and emergency response coordination to protect traveling employees for corporate clients.
- Global Travel Management Worldwide travel coverage across 105 countries with local support, glocal service approach, and integration with extensive partner networks for multinational corporate needs.
- Travel Policy Development Customized travel policy development and implementation consulting, including policy frameworks for negotiating discounts and building expense reporting accountability for corporate clients.
- Meetings & Events Full-service meeting and event management from board meetings to multi-day conventions, including site selection, venue negotiations, rooming lists, and onsite support for corporate clients.
- Concierge Travel Service White-glove executive travel service including proactive reservations and upgrades, airport meet-and-greet, waitlist management, loyalty program redemptions, and 24/7 concierge support for C-level travelers.
- Humanitarian / NGO Travel Specialized travel management for NGOs and humanitarian organizations including preferential humanitarian airfares, budget-saving contracts, and compliance with Fly America Act requirements.
- USAID Travel Expert travel services for USAID contractors and grant recipients, including Fly America Act compliance, passport/visa assistance, and 24/7 global network access.
Quantifiable outcome
- Companies can save an average of 13.4% versus open market booking
- +3 more outcomes
Companies that use Safe Harbors Travel Group
Customer profileNamed customers1 record
Segments6 records
Ideal customer profiles3 records
Safe Harbors Travel Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability7 records
Feature4 records
Safe Harbors Travel Group partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- SAP ConcurcoreSAP Concur is an Elite Partner, providing online booking tools and expense management integration. Safe Harbors is recognized as a TMC Elite Partner, providing clients access to the lowest fares from every major travel website with consolidated booking and expense capabilities.
- AtriiscoreAtriis is one of the booking tool options offered to clients, providing simplified corporate travel booking experience as part of the technology stack.
- DeemcoreDeem is one of the booking tool options offered to clients, providing flexible online booking capabilities as part of the multi-platform approach.
- GlobalStarcoreGlobalStar provides strategic approach to multinational needs, enabling Safe Harbors to deliver global travel management capabilities across their partner network.
- GraspcoreGrasp is the primary data provider for multi-national data consolidation. Customer companies are required to sign a Data Release Authorization to participate in SHBT multi-national data consolidation program.
- Global Partner Networkcore85 partner travel companies in over 75 countries with 3,500+ offices and 16,000+ travel professionals providing worldwide coverage. Diverse technologies integrated into a powerful platform supporting global travelers.
- Travel LeaderscoreMajor travel industry network that has awarded multiple Safe Harbors employees with recognition including Employee of Excellence awards, demonstrating strong partnership relationship.
- SabrecoreReceived Sabre Peak of Excellence Award in 2014, recognizing excellence in travel technology partnership.
- AmtrakminorRecipient of 12 Amtrak Golden Spike Awards demonstrating long-standing partnership excellence with Amtrak rail services.
- Scandinavian Airlines (SAS)minorRecipient of 4 Royal Viking Awards from Scandinavian Airlines, recognizing partnership excellence.
- Ritz-Carlton Leadership CentercoreSafe Harbors adheres to the impeccable standards of client service developed by the Ritz-Carlton Leadership Center through its Journey to Service Excellence program. Senior-level employees have participated in this defining program.
- Stevie AwardsminorWon Bronze Stevie Award for Customer Service Leader of the Year in 2015, recognizing excellence in customer service.
Scale indicators8 records
Recent moves2 records
Expansion highlights6 records
Safe Harbors Travel Group competitors and assessment
Company assessmentDirect peers
- American Express Global Business Travel: The largest global TMC serving enterprise and mid-market corporate clients. Directly comparable to Safe Harbors as a full-service travel management company offering booking, account management, expense integration, and duty of care, but at vastly greater scale.
- Direct Travel: Mid-market-focused TMC offering corporate travel management, meetings & events, and global supplier network. Closely comparable to Safe Harbors in serving SMB/SME clients with personalized service and consultative account management.
- Altour: Corporate travel management company focused on mid-market and enterprise clients with concierge-level service. Comparable to Safe Harbors in offering managed travel programs with white-glove executive service.
- Ovation Travel Group: Corporate and luxury travel management company serving mid-market and enterprise clients. Comparable to Safe Harbors in combining corporate TMC services with high-touch concierge offerings for executives.
- BCD Travel: Global corporate travel management company providing end-to-end TMC services, technology platforms, and supplier negotiations. Closely comparable to Safe Harbors in offering full-service corporate travel management, though operating at significantly larger scale.
- Travel Leaders Corporate: Corporate division of Travel Leaders network offering corporate travel management. Comparable to Safe Harbors as a mid-market TMC and recognized partner (Safe Harbors has received multiple Travel Leaders employee awards).
- Corporate Travel Management (CTM): Global TMC with strong North American and mid-market presence. Directly comparable to Safe Harbors as a full-service corporate travel management provider with proprietary technology and account management focus.
- FROSCH: Mid-market TMC specializing in corporate, leisure, and entertainment travel management. Directly comparable to Safe Harbors in serving mid-sized companies with high-touch white-glove service and concierge offerings.
- CWT (formerly Carlson Wagonlit Travel): Major global TMC offering corporate travel management, meetings & events, and consulting. Directly comparable to Safe Harbors in providing managed corporate travel programs to enterprise and mid-market clients.
Regional players
- WorldVia Travel Group: Travel management network referenced in Safe Harbors' website footer (CST# displayed). Related network organization serving as a host agency partner, comparable as a TMC support ecosystem rather than direct competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Safe Harbors Travel Group social profiles
Digital presenceSafe Harbors Travel Group compliance and trust
Trust signalCompliance1 record
Safe Harbors Travel Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Safe Harbors Travel Group leadership team
Management profileNumber of profiles
Profiles8 records
Safe Harbors Travel Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Safe Harbors Travel Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Safe Harbors Travel Group
What does Safe Harbors Travel Group do?
Safe Harbors Business Travel is a corporate travel management company (TMC) that provides end-to-end business travel services including booking, policy administration, expense management integration, 24/7 traveler support, duty of care/risk management, global travel coverage, meetings & events coordination, and executive concierge service. The proprietary Safe Harbors Go platform combines online booking tools from elite technology partners (SAP Concur, Atriis, Deem, Travelin.Ai) with white-glove account management for SMBs, SMEs, NGOs, and USAID contractors.
Is Safe Harbors Travel Group a public or private company?
Safe Harbors Travel Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Safe Harbors Travel Group founded?
Safe Harbors Travel Group was founded in 1985. It employs 11 to 50 people.
Where is Safe Harbors Travel Group based?
Safe Harbors Travel Group is headquartered in Belcamp, United States, in the North America region.
How does Safe Harbors Travel Group make money?
Two revenue lines are on record. Travel Transaction and Management Fees are the primary driver. The others are corporate Travel Management Services.
Who are Safe Harbors Travel Group's main competitors?
Direct peers on record are American Express Global Business Travel, Direct Travel, Altour, Ovation Travel Group, BCD Travel, Travel Leaders Corporate, Corporate Travel Management (CTM), FROSCH and CWT (formerly Carlson Wagonlit Travel). WorldVia Travel Group is listed as a regional player.
Does Safe Harbors Travel Group have an API?
No public API is recorded for Safe Harbors Travel Group.
What industry is Safe Harbors Travel Group in?
Safe Harbors Travel Group's product category is Corporate Travel Management Services. Its primary akta.pro industry code is THACAAAA, Full-Service Corporate Travel Management Companies (Global/Regional TMCs), with a secondary code of THAKAMAA, Managed Corporate Travel Programs (End-to-End TMC Services).