Safe Harbors Travel Group

What Safe Harbors Travel Group does

Safe Harbors Travel Group, operating through its legal entity Safe Harbors Business Travel, LLC, is a privately held corporate travel management company (TMC) founded in 1985 and headquartered in Belcamp, Maryland. The firm provides end-to-end corporate travel services — including business travel booking, account management, 24/7 traveler support, duty of care, global travel coordination, meetings and events, travel policy development, and white-glove concierge service — to SMBs, SMEs, NGOs, and enterprise clients. Specialized verticals include humanitarian/NGO travel and USAID contractor travel with Fly America Act compliance.

The technology stack is a hybrid of proprietary and partner platforms. The proprietary 'Safe Harbors Go' platform and a customizable Travel Dashboard sit on top of an ecosystem of elite partner tools, including SAP Concur (Elite Partner status), Atriis, Deem, and Travelin.Ai for online booking; Grasp for multi-national data consolidation; and Clarasight for carbon emissions tracking. Global reach is delivered through a partner network spanning 105 countries, 85 partner agencies, 3,500+ offices, and 16,000+ travel professionals. AI capabilities (NLP booking, OCR expense capture, predictive analytics, anomaly detection, and recommendation engines) are documented but are primarily delivered through partner platforms rather than in-house models.

The business model is a hybrid of transaction fees (per booked segment or trip) and management fees (monthly/annual program oversight), with premium white-glove tiers under multi-year contract. Distribution is consultative direct sales with dedicated account managers, supplemented by self-serve online booking tools and 24/7 phone/agent-based booking. Marketing relies on content (corporate travel blog, 'Flight Crew with Jay Ellenby' podcast), LinkedIn, and Instagram. Leadership is founder-led with Jay Ellenby as President and Jason Block as CEO, supported by a CMO, multiple VPs, and a Director of Travel Technology. The company is bootstrapped with no disclosed funding rounds or M&A activity.

Name

Safe Harbors Travel Group

Legal name

Safe Harbors Business Travel, LLC

Website

https://safeharbors.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

Safe Harbors Travel Group is a privately held, founder-led corporate travel management company (TMC) founded in 1985 and headquartered in Belcamp, Maryland. It provides end-to-end business travel booking, account management, 24/7 support, duty of care, and concierge services to SMBs, SMEs, NGOs, and enterprise clients, leveraging a global partner network across 105 countries and elite OBT partnerships.

Ownership category

akta.pro rank

Product category

Corporate Travel Management Services

akta.pro primary industry

Full-Service Corporate Travel Management Companies (Global/Regional TMCs) (THACAAAA)

akta.pro secondary industries

Managed Corporate Travel Programs (End-to-End TMC Services) (THAKAMAA), Corporate Travel Consulting, Policy & Program Optimization (THAKACAL), Duty of Care, Risk & Security Travel Management (THAKACAK)

Keywords

• Corporate travel management
• Business travel services
• Travel management company
• Online booking tools
• Concierge travel services

Headquarters

HQ city

Belcamp

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Travel Transaction and Management Fees: Safe Harbors operates as a Travel Management Company (TMC) generating revenue through transaction fees (per booked segment, trip, or reservation), management fees (monthly or annual for program oversight), and hybrid models combining both. They provide comprehensive travel management services including booking, policy administration, and account service.
2. Corporate Travel Management Services: Revenue generated from providing end-to-end corporate travel services including booking tools, account management, duty of care, global travel management, meetings & events, and concierge services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Safe Harbors Business Travel is a corporate travel management company (TMC) that provides end-to-end business travel services including booking, policy administration, expense management integration, 24/7 traveler support, duty of care/risk management, global travel coverage, meetings & events coordination, and executive concierge service. The proprietary Safe Harbors Go platform combines online booking tools from elite technology partners (SAP Concur, Atriis, Deem, Travelin.Ai) with white-glove account management for SMBs, SMEs, NGOs, and USAID contractors.

Product overview

Safe Harbors Travel Group offers a comprehensive travel management suite built around its proprietary Safe Harbors Go platform, which combines travel management technology with personalized service for SMBs, SMEs, and NGOs. The core offering includes Business Travel Services as the central hub, supplemented by specialized modules covering Account Management (with audit trails and real-time scorecards), Immediate Response (24/7/365 support with SLAs), Online Booking Tools (OBT) via elite partnerships with SAP Concur, Atriis, Deem, and Travelin.Ai, Travel Risk Management/Duty of Care, Global Travel Management across 105 countries, Travel Policy Development, Meetings & Events coordination, and Concierge Travel Service for executive travelers. Specialized vertical offerings include Humanitarian/NGO Travel and USAID Travel services. A branded content series called 'Flight Crew with Jay Ellenby' provides industry insights via monthly podcast. The company has operated since 1985 and holds SAP Concur TMC Elite Partner status.

Differentiator

Problem solved

Functional benefit

Products and services

• Safe Harbors Go A proprietary fusion of travel management innovation and service designed for SMBs, SMEs, and NGOs, combining booking tools, account management, and concierge support under a unified platform.
• Business Travel Services Comprehensive end-to-end corporate travel management covering booking, expense management, risk management, global travel, and meeting coordination for corporate clients.
• Immediate Response (24/7 Traveler Assistance) 24/7/365 worldwide traveler assistance with guaranteed service level agreements (SLAs) and KPI-based support, functioning as an on-call corporate travel department.
• Online Booking Tools (OBT) Flexible booking platforms including SAP Concur, Atriis, Deem, and Travelin.Ai that provide policy-enforced self-booking for flights, hotels, rail, and car with pre-built audit rules for corporate clients.
• Travel Risk Management / Duty of Care Risk management framework providing real-time traveler tracking, alerts for disruptions or emergencies, and emergency response coordination to protect traveling employees for corporate clients.
• Global Travel Management Worldwide travel coverage across 105 countries with local support, glocal service approach, and integration with extensive partner networks for multinational corporate needs.
• Travel Policy Development Customized travel policy development and implementation consulting, including policy frameworks for negotiating discounts and building expense reporting accountability for corporate clients.
• Meetings & Events Full-service meeting and event management from board meetings to multi-day conventions, including site selection, venue negotiations, rooming lists, and onsite support for corporate clients.
• Concierge Travel Service White-glove executive travel service including proactive reservations and upgrades, airport meet-and-greet, waitlist management, loyalty program redemptions, and 24/7 concierge support for C-level travelers.
• Humanitarian / NGO Travel Specialized travel management for NGOs and humanitarian organizations including preferential humanitarian airfares, budget-saving contracts, and compliance with Fly America Act requirements.
• USAID Travel Expert travel services for USAID contractors and grant recipients, including Fly America Act compliance, passport/visa assistance, and 24/7 global network access.

Quantifiable outcome

• Companies can save an average of 13.4% versus open market booking
• +3 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• SAP ConcurcoreTechnology or IntegrationSAP Concur is an Elite Partner, providing online booking tools and expense management integration. Safe Harbors is recognized as a TMC Elite Partner, providing clients access to the lowest fares from every major travel website with consolidated booking and expense capabilities.
• AtriiscoreTechnology or IntegrationAtriis is one of the booking tool options offered to clients, providing simplified corporate travel booking experience as part of the technology stack.
• DeemcoreTechnology or IntegrationDeem is one of the booking tool options offered to clients, providing flexible online booking capabilities as part of the multi-platform approach.
• GlobalStarcoreTechnology or IntegrationGlobalStar provides strategic approach to multinational needs, enabling Safe Harbors to deliver global travel management capabilities across their partner network.
• GraspcoreTechnology or IntegrationGrasp is the primary data provider for multi-national data consolidation. Customer companies are required to sign a Data Release Authorization to participate in SHBT multi-national data consolidation program.
• Global Partner NetworkcoreStrategic or Co-development Partner85 partner travel companies in over 75 countries with 3,500+ offices and 16,000+ travel professionals providing worldwide coverage. Diverse technologies integrated into a powerful platform supporting global travelers.
• Travel LeaderscoreStrategic or Co-development PartnerMajor travel industry network that has awarded multiple Safe Harbors employees with recognition including Employee of Excellence awards, demonstrating strong partnership relationship.
• SabrecoreStrategic or Co-development PartnerReceived Sabre Peak of Excellence Award in 2014, recognizing excellence in travel technology partnership.
• AmtrakminorStrategic or Co-development PartnerRecipient of 12 Amtrak Golden Spike Awards demonstrating long-standing partnership excellence with Amtrak rail services.
• Scandinavian Airlines (SAS)minorStrategic or Co-development PartnerRecipient of 4 Royal Viking Awards from Scandinavian Airlines, recognizing partnership excellence.
• Ritz-Carlton Leadership CentercoreStrategic or Co-development PartnerSafe Harbors adheres to the impeccable standards of client service developed by the Ritz-Carlton Leadership Center through its Journey to Service Excellence program. Senior-level employees have participated in this defining program.
• Stevie AwardsminorStrategic or Co-development PartnerWon Bronze Stevie Award for Customer Service Leader of the Year in 2015, recognizing excellence in customer service.

Scale indicators8 records

Recent moves2 records

Expansion highlights6 records

Direct peers

• American Express Global Business Travel: The largest global TMC serving enterprise and mid-market corporate clients. Directly comparable to Safe Harbors as a full-service travel management company offering booking, account management, expense integration, and duty of care, but at vastly greater scale.
• Direct Travel: Mid-market-focused TMC offering corporate travel management, meetings & events, and global supplier network. Closely comparable to Safe Harbors in serving SMB/SME clients with personalized service and consultative account management.
• Altour: Corporate travel management company focused on mid-market and enterprise clients with concierge-level service. Comparable to Safe Harbors in offering managed travel programs with white-glove executive service.
• Ovation Travel Group: Corporate and luxury travel management company serving mid-market and enterprise clients. Comparable to Safe Harbors in combining corporate TMC services with high-touch concierge offerings for executives.
• BCD Travel: Global corporate travel management company providing end-to-end TMC services, technology platforms, and supplier negotiations. Closely comparable to Safe Harbors in offering full-service corporate travel management, though operating at significantly larger scale.
• Travel Leaders Corporate: Corporate division of Travel Leaders network offering corporate travel management. Comparable to Safe Harbors as a mid-market TMC and recognized partner (Safe Harbors has received multiple Travel Leaders employee awards).
• Corporate Travel Management (CTM): Global TMC with strong North American and mid-market presence. Directly comparable to Safe Harbors as a full-service corporate travel management provider with proprietary technology and account management focus.
• FROSCH: Mid-market TMC specializing in corporate, leisure, and entertainment travel management. Directly comparable to Safe Harbors in serving mid-sized companies with high-touch white-glove service and concierge offerings.
• CWT (formerly Carlson Wagonlit Travel): Major global TMC offering corporate travel management, meetings & events, and consulting. Directly comparable to Safe Harbors in providing managed corporate travel programs to enterprise and mid-market clients.

Regional players

• WorldVia Travel Group: Travel management network referenced in Safe Harbors' website footer (CST# displayed). Related network organization serving as a host agency partner, comparable as a TMC support ecosystem rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@flightcrewpodcast
• LinkedInlinkedin.com/company/safe-harbors-business-group
• Instagraminstagram.com/safeharborsgo
• Xx.com/SafeHarborsGO

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Safe Harbors Travel Group