IT Services

What IT Services does

IT Services (legal entity: Тритон България ООД / Triton Bulgaria OOD) is a privately held Bulgarian managed-IT services provider founded in 2010 (copyright footer indicates 2007). The company delivers outsourced IT department functions to small and medium-sized businesses across Bulgaria, operating physical offices in Sofia (headquarters), Plovdiv, and Pleven and serving over 100 clients nationwide.

Its core service portfolio comprises six pillars: managed IT support (helpdesk, ~30-minute average resolution, ~10-minute response); unified communications built on 3CX VoIP with hosted call center, video conferencing, secure messaging, and CRM integration; cloud solutions spanning public, private, and hybrid architectures with backup/DR; cybersecurity services including EDR, MFA, employee security awareness training, and proactive assessments; network services covering firewall, VPN, routing, switching, and structured cabling; and Microsoft 365 implementation plus training. The technology foundation is anchored on the Microsoft 365 ecosystem (Azure AD, Intune, Exchange Online, SharePoint, Teams, OneDrive, PowerApps), Acronis Cyber Protect (backup, DR, AI-based malware detection), 3CX for telephony, and Dell hardware — positioning the firm as a value-added reseller and managed service provider rather than a software product company.

Revenue is generated primarily through recurring monthly subscriptions under a fixed-fee model bundled across the service portfolio, with quote-based pricing (no public tiers). The go-to-market is sales-led and consultative, targeting Bulgarian SMBs that lack internal IT capacity, with content marketing (blog, SEO, messaging apps) supporting top-of-funnel demand. Microsoft Partner (SMB Specialist), Acronis Gold Service Provider, and Dell partner designations, together with ISO 9001, ISO/IEC 27001, and ISO 20000 certifications, serve as the primary credibility and procurement levers. No outside funding, M&A, or executive changes are disclosed; the firm appears bootstrapped and founder-led under Simonito Gushev.

Name

IT Services

Legal name

Тритон България ООД

Website

https://itservices.bg

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

IT Services is a Bulgarian managed-IT services provider delivering outsourced IT support, Microsoft 365, cybersecurity, cloud, networking, and unified communications to over 100 SMB clients across offices in Sofia, Plovdiv, and Pleven under fixed monthly subscriptions.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), Service Desk & ITSM Outsourcing (BPAEAMAF), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL)

Keywords

• Managed IT services
• IT helpdesk support
• Cloud solutions
• Cybersecurity services
• Microsoft 365 management

Headquarters

HQ city

Sofia

HQ country

Bulgaria

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services (Recurring Subscription): Fixed monthly fee covering IT helpdesk support, on-site technical consulting, 24/7 monitoring, network management, cybersecurity, and IT roadmap planning. Revenue is recurring and subscription-based, providing predictable monthly income from each client account.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

IT Services provides managed IT services to small and medium-sized businesses in Bulgaria, functioning as an outsourced IT department. Its offerings include 24/7 IT helpdesk support, on-site technical consulting, proactive network and system monitoring, cybersecurity (EDR, MFA, security awareness training), unified communications (3CX VoIP, video conferencing, call center), cloud solutions (hybrid, public, private), network services, and Microsoft 365 implementation/management — all delivered under a fixed monthly subscription model.

Product overview

IT Services operates as a managed IT services provider offering a comprehensive portfolio of technology services rather than a single unified software product. The core offerings include IT Support (technical assistance and helpdesk), Unified Communications (VoIP, video conferencing, call center), Cloud Solutions (hybrid/public/private cloud), Cybersecurity (security assessments, endpoint protection, disaster recovery), Network Services (cabling, firewall, VPN, optimization), and Microsoft 365 implementation with related training. The company functions as a value-added reseller and managed service provider, implementing third-party platforms (Microsoft 365, Acronis) alongside their professional services.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support Managed IT support services providing technical assistance, hardware/software maintenance, network monitoring, and helpdesk services for businesses, with an approximately 30-minute average resolution time and subscription-based delivery.
• Unified Communications Cloud-based communication services including VoIP telephony, virtual IP PBX via 3CX, video conferencing, hosted call center solutions, secure instant messaging, and CRM integration for businesses.
• Cloud Solutions Managed cloud services providing hybrid, public, and private cloud solutions, including centralized networking, backup/disaster recovery, security, compliance management, and mobile data access for SMB clients.
• Cybersecurity Managed security services including business continuity and disaster recovery, multi-factor authentication, endpoint detection and response, employee security awareness training, proactive security assessments, and security consulting.
• Network Services Networking and structured cabling services including firewall, VPN, router, switch, and wireless access point installation and configuration, along with network optimization, DNS, IP routing, and connectivity solutions.
• Microsoft 365 Implementation Microsoft 365 implementation and management services including migration to Exchange Online, SharePoint, Teams, and OneDrive, along with Azure AD, Intune, PowerApps, and Microsoft Intune device security management.

Quantifiable outcome

• 94.2/100 customer satisfaction score
• +3 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationIT Services operates as a Microsoft Partner, reselling and deploying Microsoft 365, Azure, SharePoint, Teams, OneDrive, Intune, and related Microsoft cloud services to SMB clients. The partnership provides the technical foundation for much of IT Services' managed services offering.
• AcroniscoreTechnology or IntegrationIT Services holds Acronis Gold Service Provider status, reselling and implementing Acronis Cyber Protect (backup, disaster recovery, and cybersecurity) for client data protection. The partnership is promoted on the company website and blog as a key differentiator.
• European Union / European Social Fund+minorOthersTriton Bulgaria EOOD received EU co-financing under Programme for Human Resources Development 2021–2027 (contract BG05SFPR002-1.019-0036-C01, value €16,335.75) for employee digital green skills training (Nov 2025–Oct 2026). Also received prior EU funding (contract BG05SFPR002-1.012-0191-C01, value BGN 349,949.60) for sustainable employment of disadvantaged persons.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Logicalis: Global IT solutions and managed services provider with strong European presence. Comparable as a broader incumbent delivering managed IT, cloud, and cybersecurity services to mid-market organizations through recurring engagements.
• A1 Bulgaria: Major Bulgarian telecom and digital services provider offering managed IT, cloud, and cybersecurity services to business customers. Highly comparable because it competes for the same Bulgarian SMB IT services wallet, though as part of a much broader telecom portfolio.
• Computacenter: Large European IT infrastructure and managed services provider. Comparable as a broader incumbent offering helpdesk, managed IT, and cloud services to mid-market and enterprise clients across multiple geographies.
• EPAM Systems: Major Eastern European-headquartered IT services and digital engineering company. Comparable as a broader regional incumbent with significant Bulgarian operations delivering IT services and managed engagements to enterprise clients.
• DXC Technology: Large global IT services company providing managed infrastructure, workplace, and security services. Comparable as a broad incumbent offering outsourced IT operations and helpdesk capabilities overlapping with IT Services' core offering.
• Softline (Softline Services): Global IT services and solutions provider with strong presence in Eastern Europe and emerging markets. Comparable as a broader incumbent delivering managed IT, licensing, and cloud services to SMB and mid-market customers.

Regional players

• Telus International (Bulgaria operations): Global digital customer experience and IT services provider with established Bulgarian delivery centers. Comparable as a regional IT services operator serving business clients with managed and outsourced IT capabilities.
• HeleCloud (AWS Premier Tier Partner): Bulgaria-founded AWS Premier Tier Partner specializing in cloud migration and managed cloud services. Comparable because it is a regional cloud-focused MSP serving a similar Eastern European SMB/mid-market base with a subscription managed-services model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ITservices.bg
• LinkedInlinkedin.com/company/it-services-bulgaria

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Services