What DKI Services does

DKI Services, LLC is a privately held company founded in 1974 by Ed York and headquartered in Chicago, Illinois. It operates the largest franchise network of building restoration specialists in North America, with over 200 elite service providers, 18,000 IICRC-certified technicians, and 38,000 fully-vetted laborers, project managers, and crew members. The company provides emergency disaster restoration, commercial construction and renovation, industrial hygiene, and specialty services (mold, biohazard, asbestos, infectious disease control) through 24/7 emergency response across the U.S.

The core technology stack centers on a proprietary centralized job management platform launched in partnership with Phoenix Enterprise Solutions, integrated with AiME restoration estimation software and Matterport Enterprise 3D scanning. An equipment fleet of 2,250 power generators, 6,000 desiccant dehumidifiers, and 265,000 portable dryers supports field operations. The CODE RED pre-disaster planning program offers standardized pricing, dedicated project managers, and centralized review for multi-location enterprise clients. Supporting infrastructure includes the DKI ProSupply buying cooperative with 60+ vendor sponsors (Xactimate, Home Depot, United Rentals, Lowes, Sunbelt, Sherwin Williams) and DKI University online training.

Revenue is generated through franchise/license fees from the DKI PROs network, direct national enterprise contracts via CODE RED, GSA Schedule public sector contracts, and member program fees. Customer segments span commercial/industrial enterprises (retail, healthcare, hospitality, industrial), public sector (federal, state, municipal, K-12, higher education, Section 8 housing), and residential. Distribution combines the franchise network, direct enterprise sales, and cooperative purchasing channels. The company holds ISO 9001:2015 certification and ranks #53 in Franchise Times Top 200.

Name

DKI Services

Legal name

DKI Services, LLC

Website

https://dkiservices.com

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

DKI Services is the largest North American franchise network of building restoration specialists, providing 24/7 emergency disaster restoration, commercial renovation, and industrial hygiene services through 200+ franchise members to commercial, public sector, and residential clients.

Ownership category

akta.pro rank

Product category

Disaster Restoration Services

NAICS

Remediation Services (562910), Facilities Support Services (561210), Services to Buildings and Dwellings (5617), Waste Management and Remediation Services (562)

SIC

Services-Miscellaneous Repair Services (7600), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industries

Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ), Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Code Compliance, Permitting & Inspections (Rebuild) (HSAPAOAK), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI)

Keywords

• Disaster restoration services
• Water damage restoration
• Fire damage restoration
• Industrial hygiene services
• Building restoration contracting

Headquarters

HQ city

Elk Grove Village

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Emergency Restoration Services: 24/7 disaster restoration services including water damage restoration, fire damage restoration, storm damage restoration, mold remediation, catastrophe response, and biohazard cleanup for commercial and residential properties.
2. Commercial Construction and Renovation: Turnkey commercial restoration and renovation services including tenant improvements, commercial remodeling, building decommissioning, compliance upgrades, and facilities management services.
3. Industrial Hygiene Services: Industrial hygiene consulting, sampling, surveying, exposure monitoring, compliance services, and regulatory compliance for OSHA, MSHA, and EPA requirements.
4. DKI PROs Franchise Network: Franchise membership program for restoration contractors providing access to national accounts, training, marketing support, cooperative buying, and networking opportunities. Revenue derived from franchise fees and member participation.
5. Public Sector Services: Restoration, construction, and industrial hygiene services for federal agencies, public municipalities, colleges, universities, public schools, government buildings, and Section 8 housing through GSA contracts and cooperative purchasing.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

DKI Services is North America's largest network of building restoration specialists, providing 24/7 emergency disaster restoration, industrial hygiene, commercial construction, and renovation services. The company operates through a franchise network of over 200 service providers with 18,000+ certified technicians, serving commercial, public sector, and residential clients with same-day response capabilities. Core offerings include water damage restoration, fire and smoke damage restoration, storm damage restoration, mold remediation, biohazard cleanup, environmental testing, and turnkey commercial renovation.

Product overview

DKI Services operates as a comprehensive building restoration services provider with a platform-plus-network architecture. The core offering is building restoration services encompassing disaster restoration, industrial hygiene, construction, and renovation, delivered through the proprietary DKI PROs franchise network spanning over 200 elite service providers throughout North America. Key service modules include Commercial Restoration (with dedicated project management and CODE RED emergency response), Public Sector Services (GSA contract holder), and the supporting DKI ProSupply member program offering vendor discounts and training resources. The portfolio also includes specialized service offerings such as water damage repair, fire damage restoration, storm damage restoration, mold remediation, biohazard cleaning, environmental testing, asbestos abatement, HVAC cleaning, tree removal, and specialty restoration services. The company emphasizes its integrated end-to-end approach combining emergency response through reconstruction, supported by technology platforms including AiME job management integration and Matterport Enterprise Program.

Differentiator

Problem solved

Functional benefit

Products and services

• Building Restoration Services Comprehensive end-to-end building restoration services including disaster restoration, industrial hygiene, construction, and renovation provided nationwide in North America through a network of over 200 service providers. Serves commercial, public sector, and residential customers.
• Commercial Restoration Services Turnkey commercial restoration services for national retail chains, property management companies, healthcare facilities, office buildings, and industrial/manufacturing facilities, with dedicated project managers, daily progress tracking, and 24/7 emergency response.
• Public Sector Services Restoration and construction services tailored for federal agencies, public municipalities, schools, colleges, and government buildings, including GSA Schedule Contract holder services and cooperative purchasing arrangements.
• Water Damage Repair Water damage restoration and emergency water removal services including mitigation, extraction, and structural drying for commercial and residential properties.
• Fire Damage Restoration Fire damage restoration services including smoke and soot removal, structural repair, and content restoration for properties affected by fire.
• Storm Damage Restoration Restoration services for properties damaged by storms, hurricanes, tornadoes, and severe weather events including large-scale catastrophe response.
• Mold Remediation Professional mold removal and remediation services addressing mold growth caused by water damage or humidity issues in commercial and residential properties.
• Biohazard Cleaning Biohazard cleanup services for crime scenes, trauma scenes, and other hazardous biological contamination situations in commercial and residential properties.
• Asbestos Abatement Professional asbestos abatement and removal services for commercial and public facilities, including testing and regulatory compliance support.
• Catastrophe Response Large-scale catastrophe response services for major disasters including hurricanes and wildfires, with dedicated network response and restoration capabilities.
• Infectious Disease Control Professional coronavirus cleaning, disinfection, and dry fog sanitation services for commercial facilities and public spaces.
• Industrial Hygiene Services Health and safety services including industrial hygiene assessments, exposure monitoring, compliance solutions, and environmental testing for hazardous building materials including asbestos, lead, mold, and radon.
• Commercial Construction and Renovation Commercial construction and renovation services including tenant improvements, building decommissioning, multi-location compliance upgrades, and remodeling for commercial and multi-location businesses.
• CODE RED Emergency Response Program Pre-disaster planning program and 24-hour emergency response service for businesses with nationwide footprints, providing priority response, standardized nationwide pricing, and a dedicated project manager as a single point of contact.
• DKI PROs Franchise Network Nationwide franchise network of restoration and specialty contractors providing members access to national accounts, training programs, marketing support, cooperative buying through ProSupply, and networking. Backed by over 50 years of experience with one of the most flexible franchise programs in the industry.
• DKI ProSupply Member Program

Quantifiable outcome

• 24/7 emergency response with same-day service to begin recovery and restoration process
• +3 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature6 records

Partnerships

13 partnerships are on record, tiered core and minor.

• STARC Containment SystemscoreStrategic or Co-development Partner · 1 January 2023DKI is the exclusive rental services partner of STARC Containment Systems, providing temporary containment solutions during restoration and remediation projects across the network.
• Phoenix Enterprise SolutionscoreTechnology or Integration · 1 January 2020DKI partnered with Phoenix Enterprise Solutions to launch a new, exclusive job management platform for franchise members to connect, document, and track jobs and billing.
• Gearhart & AssociatesminorStrategic or Co-development PartnerPartnership in the healthcare initiative to provide better patient care during natural disasters and restoration services for healthcare facilities.
• XactimatecoreTechnology or IntegrationExclusive discount program for Xactimate estimating software - restoration contractors can save 30-50% on new or existing licenses through DKI ProSupply.
• Home DepotminorOthersProSupply vendor partner providing DKI franchise members with additional discounts on supplies and materials.
• United RentalsminorOthersProSupply vendor partner offering equipment rental discounts and sponsored training programs for franchise members.
• LowesminorOthersProSupply vendor partner providing additional discounts for franchise members on building materials and supplies.
• SunbeltminorOthersProSupply vendor partner offering equipment rental discounts for franchise members.
• Sherwin WilliamsminorOthersProSupply vendor partner providing paint and coating discounts for franchise members.
• GSA (General Services Administration)coreChannel Partner/ Reseller/ DistributorDKI is a GSA contract holder, providing access to federal government restoration and remediation jobs through awarded GSA Schedule Contracts.
• Cooperative Purchasing AgenciesminorChannel Partner/ Reseller/ DistributorPartnership with cooperative purchasing agencies connected to state and local governments, public agencies, and thousands of educational institutions for restoration services procurement.
• IICRC (Institute of Inspection Cleaning and Restoration Certification)minorOthersDKI and franchise members maintain IICRC certifications for technicians; access to IICRC training courses through ProSupply.
• Restoration Industry Association (RIA)minorOthersDKI co-locates annual conference with RIA; franchise members maintain RIA certifications.

Scale indicators13 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Crawford & Company: Crawford & Company is a global independent claims management and disaster response firm serving insurance carriers. While not a direct restoration contractor competitor, it influences DKI's revenue flow through insurance carrier preferred-vendor networks and large-loss claims coordination.
• BELFOR Property Restoration: BELFOR is the largest privately held disaster recovery and property restoration company in North America and globally. It competes directly with DKI across commercial, industrial, and large-loss catastrophe response, but operates a vertically integrated (non-franchise) model and serves a broader international footprint.

Regional players

• FirstOnsite Property Restoration: FirstOnsite is one of the largest independent restoration companies in Canada and the U.S., serving commercial and insurance clients. It is a direct comparable to DKI in service offerings and customer base, though with a more regional concentration than DKI's nationwide franchise network.

Direct peers

• PuroClean: PuroClean is a franchise-based property damage restoration and remediation company with national coverage across the U.S. and Canada. It competes with DKI on residential and commercial restoration, mold remediation, and biohazard cleanup using a similar franchise platform model.
• Rainbow International Restoration: Rainbow International is a Neighborly-branded franchise network providing residential and commercial restoration services. It competes directly with DKI for franchisees and end-customers, and offers similar water, fire, and mold restoration services with a comparable franchise structure.
• Servpro Industries: Servpro is the most recognized franchise system in U.S. residential and commercial restoration, with a network comparable in structure to DKI PROs. It competes head-to-head with DKI for franchisees, insurance carrier work, and multi-location commercial accounts, and has substantially higher consumer brand awareness.
• Paul Davis Restoration: Paul Davis is a national franchise network of restoration and remodeling contractors serving residential, commercial, and insurance clients. It directly competes with DKI for franchisees and end-customer accounts across fire, water, mold, and storm restoration services.

Others

• Sedgwick Claims Management Services: Sedgwick is a leading global provider of claims management and loss adjusting services for insurers and employers. As a major claims administrator, it indirectly shapes demand for DKI's franchisee services and is comparable as an adjacent ecosystem player in property damage response.

Emerging players

• Restoration 1: Restoration 1 is a growing franchise system of property damage restoration contractors, recently acquired by Wynndalco. It is a comparable peer to DKI in franchise model and service offerings but is at an earlier stage of national footprint development.
• Jenkins Restorations (1-800-BOARDUP): Jenkins Restorations operates a regional franchise-style platform focused on emergency board-up and full-service restoration. It is comparable to DKI on emergency response services and franchise network structure, though at smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DisasterKleenup

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DKI Services