Recordquest
RecordQuest is a privately held healthcare technology and services company that provides Release of Information (ROI) software and outsourced workflow processing for U.S. hospitals, clinics, and other providers handling patient medical record requests and form completion.
- Company typePrivate
- Founded2006
- HeadquartersCharleston, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Recordquest does
RecordQuest, founded in 2006 in Charleston, South Carolina, is a privately held healthcare technology and services company that provides Release of Information (ROI) workflow solutions to U.S. healthcare providers. The company serves hospitals, urgent care centers, primary care practices, dialysis operators, pediatric groups, and orthopedic clinics, processing patient medical record requests from third-party requesters such as attorneys, insurance companies, patients, and other providers.
The company operates a proprietary web-based platform that includes a Request Portal for electronic request submission, a patient-facing Release Center for record retrieval and payment, and a Partner Portal for healthcare staff to manage requests and review user activity. Service delivery is offered through two core models: a fully outsourced Remote ROI Service and a hybrid Share ROI Service where client staff uploads requests and RecordQuest handles quality assurance and fulfillment. An adjacent Patient Form Completion module covers FMLA, disability, DMV, and insurance forms, available as either a managed Remote service or a Self-Service software tier. Quality control is enforced through page-by-page verification, an industry-first quarantine process for non-compliant pages, duplicate request detection, and detailed audit logging of all disclosure activity.
Revenue is generated on a transaction-fee basis, with fees typically paid by third-party requesters; in cases with low ratios of billable to non-billable requests, costs may be billed directly to the healthcare client. The go-to-market motion is sales-led, anchored on a "Request a Demo" entry point, supported by content marketing and inbound inquiries, and complemented by a self-service requester channel. RecordQuest holds SOC 2 Type 2, HIPAA, HITECH, and PCI DSS certifications, and employs CRIS-certified staff trained through the AHIOS Institute program.
Recordquest firmographics
Firmographics- Name
- Recordquest
- Legal name
- RecordQuest, LLC
- Website
- https://recordquest.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- RecordQuest is a privately held healthcare technology and services company that provides Release of Information (ROI) software and outsourced workflow processing for U.S. hospitals, clinics, and other providers handling patient medical record requests and form completion.
- Ownership category
- akta.pro rank
Recordquest industry classification
Industry- Product category
- Healthcare Release of Information Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Record Locator Services (RLS) & Longitudinal Record Aggregation (HLACABAH)
- akta.pro secondary industries
- Clinical Document & Data Exchange (C-CDA, CCD, Direct Messaging) (HLACABAI), Claims Data Capture, Indexing & Document Management (BPAAAFAB)
Keywords
Where Recordquest is headquartered
LocationHeadquarters
- HQ city
- Charleston
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Recordquest business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Fee-based ROI Services: RecordQuest generates revenue primarily through fees charged to requesting entities (attorneys, insurance companies, and other third parties requesting patient records). In cases with low ratios of billable to non-billable requests, costs may be billed directly to healthcare client facilities. The company also handles FMLA and patient form completion services, processing payments before work is performed.
- Patient Form Completion Services: Remote Service: RecordQuest completes disability and FMLA forms, with patients securely receiving completed forms within 48 hours. Payments are received before work is done. Self Service: Organizations retain the bulk of form completion fees while using RecordQuest's software platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Remote ROI Service - Fully outsourced solution where RecordQuest handles all ROI workflow |
| Transaction based/ take rate | Pay-as-you-go | Share ROI Service - Hybrid model where facility staff uploads requests and RecordQuest handles QA and fulfillment |
| Transaction based/ take rate | Pay-as-you-go | Remote Form Completion - RecordQuest handles all form completion work |
| Transaction based/ take rate | Pay-as-you-go | Self Service Form Completion - Organization uses RecordQuest's platform independently |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Recordquest product offering
Product offeringCore offering
RecordQuest provides Release of Information (ROI) software and services for healthcare organizations, handling patient medical record requests from attorneys, insurance companies, patients, and other third parties. The company offers a fully outsourced Remote ROI Service and a hybrid Share ROI Service where client staff use RecordQuest's platform, complemented by an electronic Request Portal, a patient-facing Release Center, a Partner Portal for healthcare staff, and patient form completion services for FMLA, disability, DMV, and insurance forms.
Product overview
RecordQuest is a healthcare technology company offering a unified platform for Release of Information (ROI) and patient form completion services. The core offering consists of two service models—Remote ROI Service (fully outsourced) and Share ROI Service (hybrid with in-house staff using RecordQuest software)—complemented by two software portals: the Request Portal (for requesters to submit electronic requests) and the Release Center (patient-facing portal for record retrieval and payment). An optional add-on is the Patient Form Completion service, available as either a fully managed Remote option or a Self-Service model where facilities use RecordQuest's software to process forms independently. All services are built on a proprietary technology platform that provides real-time tracking, quality assurance review, and compliance with HIPAA and SOC 2 standards.
Differentiator
Problem solved
Functional benefit
Products and services
- Remote ROI Service
Quantifiable outcome
- Records processed within 24 hours
- +5 more outcomes
Companies that use Recordquest
Customer profileNamed customers10 records
Segments2 records
Ideal customer profiles1 record
Recordquest technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature6 records
Recordquest partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- AHIOS InstitutecoreRecordQuest's processors and quality assurance staff obtain CRIS (Certified Release of Information Specialist) certification through the AHIOS Institute Certificate Program. This certification demonstrates mastery of the ROI field. Staff members are continually monitored and trained to handle the complex demands of the ROI industry. RecordQuest is also a member with access to the AHIOS member area for Trusted Software and Workforce programs.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Recordquest competitors and assessment
Company assessmentDirect peers
- MRO: MRO is one of the largest dedicated Release of Information providers in the U.S., offering ROI software and outsourced services to hospitals and health systems. It competes head-to-head with RecordQuest for enterprise healthcare clients.
- Verisma: Verisma is a Release of Information automation and outsourcing vendor serving hospitals and ambulatory providers. Its hybrid software-plus-service model closely mirrors RecordQuest's Remote and Share ROI tiers.
- Healthmark Group: Healthmark provides ROI, disclosure management, and health information management services to healthcare organizations. It is a direct competitor in the outsourced medical records release space.
- ROI Solutions Group: ROI Solutions Group is a dedicated outsourced Release of Information provider for hospitals and clinics. It is a direct competitor targeting similar mid-market and enterprise healthcare customers.
- ScanSTAT Technologies: ScanSTAT provides medical records release, scanning, indexing, and document management services to healthcare providers. Its scope and target market closely match RecordQuest's Remote ROI and form completion offerings.
Broad incumbents
- Ciox Health (Datavant): Ciox, now part of Datavant, is a major health information exchange and ROI provider serving hospitals and health plans. It overlaps RecordQuest's core service but at significantly greater scale and broader scope.
- Epic Systems (MyChart release workflows): Epic is the dominant EHR vendor and increasingly ships native patient record-request and release functionality. As EHR-embedded ROI capabilities mature, Epic represents a structural adjacent threat to outsourced ROI specialists like RecordQuest.
- NextGen Healthcare: NextGen is an ambulatory EHR/PM vendor whose clients (specialty groups, urgent care, primary care) overlap RecordQuest's customer segments. Its built-in patient release features are an adjacent competitive risk.
Emerging players
- ChartRequest: ChartRequest is a digital ROI platform that connects requesters, healthcare providers, and record copy services through an online workflow. It overlaps RecordQuest's Request Portal and Release Center functionality.
Others
- AHIOS (industry association): AHIOS is the industry association for Release of Information Specialists and the body that issues the CRIS certification RecordQuest's staff hold. It is an ecosystem/standards participant rather than a competitor.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Recordquest social profiles
Digital presenceRecordquest compliance and trust
Trust signalCompliance4 records
Recordquest financial estimates
Financial estimateRevenue estimate
Valuation estimate
Recordquest leadership team
Management profileNumber of profiles
Recordquest funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Recordquest M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Recordquest
What does Recordquest do?
RecordQuest provides Release of Information (ROI) software and services for healthcare organizations, handling patient medical record requests from attorneys, insurance companies, patients, and other third parties. The company offers a fully outsourced Remote ROI Service and a hybrid Share ROI Service where client staff use RecordQuest's platform, complemented by an electronic Request Portal, a patient-facing Release Center, a Partner Portal for healthcare staff, and patient form completion services for FMLA, disability, DMV, and insurance forms.
Is Recordquest a public or private company?
Recordquest is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Recordquest founded?
Recordquest was founded in 2006. It employs 51 to 100 people.
Where is Recordquest based?
Recordquest is headquartered in Charleston, United States, in the North America region.
How does Recordquest make money?
Two revenue lines are on record. Fee-based ROI Services are the primary driver. The others are patient Form Completion Services.
Who are Recordquest's main competitors?
Direct peers on record are MRO, Verisma, Healthmark Group, ROI Solutions Group and ScanSTAT Technologies. Broad incumbents are Ciox Health (Datavant), Epic Systems (MyChart release workflows) and NextGen Healthcare. ChartRequest is listed as an emerging player. AHIOS (industry association) is listed as an others.
Does Recordquest have an API?
No public API is recorded for Recordquest.
What industry is Recordquest in?
Recordquest's product category is Healthcare Release of Information Services. Its primary akta.pro industry code is HLACABAH, Record Locator Services (RLS) & Longitudinal Record Aggregation, with a secondary code of HLACABAI, Clinical Document & Data Exchange (C-CDA, CCD, Direct Messaging). Its NAICS code is 518 and its SIC code is 8000.