City of Dallas

What City of Dallas does

The City of Dallas is a municipal government entity incorporated in 1846 under Texas state law, serving as the primary local authority for 1.3 million residents across 385 square miles. It operates through approximately 16,141 full-time equivalents organized into departments including Dallas Police Department (3,100+ officers), Dallas Fire-Rescue (2,200+ personnel), Dallas Water Utilities, Dallas 311, Dallas Municipal Court, Dallas Animal Services, Vital Statistics, Community Courts, and the City IT Department. The city's executive is City Manager Kimberly Bizor Tolbert, with elected oversight by the Mayor and 14-member City Council.

The City of Dallas delivers services via multiple channels — in-person at City Hall (1500 Marilla St), municipal court, libraries, and detention facilities, plus digital channels including the dallascityhall.com portal, 311 phone/mobile-app/online service request system, MuniRevs hotel occupancy tax portal, and Microsoft Teams-hosted virtual community courts. Its core technology stack includes the Mark43 cloud-native public safety platform (unifying Computer-Aided Dispatch, Records Management System, mobile, and analytics for police and fire) deployed on AWS GovCloud, the Dallas 311 service request system, dockless vehicle management for Bird and Lime, and a financial transparency/open checkbook portal.

Revenue is generated primarily through property tax (~$1.05B FY 2023-24), sales tax (~$452M), enterprise funds including water utilities and airport (~$1.39B), franchise and other taxes (~$127M), and charges for services (~$117M), totaling $3.67 billion in adopted budget. The city carries an AA bond rating from Fitch with stable outlook, has access to municipal bond markets (including a $205 million water/sewer bond in 2026), and administers federal grant programs (CDBG, HOME, ESG, HOPWA). Major capital projects include a $3.7 billion Kay Bailey Hutchison Convention Center expansion tied to FIFA World Cup 2026 hosting, a $200 million Klyde Warren Park westward expansion, and ongoing water/sewer infrastructure investment.

Name

City of Dallas

Legal name

City of Dallas

Website

https://dallascityhall.com

Company type

Public

Founded year

1846

Operating status

Operating

Headcount range

10,001+ employees

Short description

The City of Dallas is a municipal government serving 1.3 million residents across 385 square miles in North Texas, delivering public safety, water utilities, municipal courts, transportation, and community development services through 16,141 FTEs and a $3.67 billion FY 2023-24 budget.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Justice, Public Order, and Safety Activities (922), Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241)

SIC

Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal government services
• Public safety administration
• Urban infrastructure
• Public utilities
• Municipal courts

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Tax: Property taxes represent the largest single revenue source at approximately $1.05 billion (FY 2023-24 Adopted Budget), representing $805.45 per capita
2. Sales Tax: Sales tax revenue of approximately $452 million (FY 2023-24), representing $347.33 per capita
3. Hotel Occupancy Tax: HOT collected at 9% of net room revenue from hotels and short-term rentals, including Neiman Marcus and other commercial lodging
4. Franchise and Other Taxes: Franchise fees and other tax revenues totaling approximately $127 million, including utility franchise fees
5. Charges for Services: Fees for services including water utilities, sanitation, permits, and other city services totaling approximately $117 million
6. Enterprise Fund Revenue: Self-sustaining enterprise operations including water utilities and airport revenues totaling approximately $1.39 billion

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The City of Dallas is a municipal government entity that delivers public services to roughly 1.3 million residents across 385 square miles, staffed by approximately 16,141 full-time employees. Its core operations encompass public safety (police, fire-rescue), public utilities (water, wastewater, sanitation), transportation and street infrastructure, municipal courts, vital statistics, parks and recreation, code enforcement, animal services, and economic development. Annual revenue of approximately $3.67 billion is generated through property taxes, sales taxes, hotel occupancy taxes, user fees, and enterprise fund charges.

Product overview

The City of Dallas operates a multi-platform municipal service ecosystem comprising public safety systems (Mark43 cloud-native platform for police and fire), community courts, vital statistics, transportation programs (Dallas 311, bikeway system, dockless vehicle program), financial services (hotel occupancy tax, treasury, payroll), community development grants (CDBG, HOME, ESG, HOPWA), and transparency portals. The city serves 1.3 million residents across 385 square miles through both digital platforms and physical facilities including municipal court, community courts, and vital records offices. FIFA World Cup 2026 host city operations represent a major current initiative spanning transportation, public safety, and visitor services.

Differentiator

Problem solved

Functional benefit

Products and services

• Dallas 311 Service Request System
• Mark43 Public Safety Platform
• Shared Dockless Vehicle Program
• Dallas Municipal Court Services
• Dallas Community Courts
• Vital Statistics Services
• Hotel Occupancy Tax System
• Community Development Block Grant Programs
• Dallas Bikeway System
• Dallas Open Data Hub
• Financial Transparency Portal
• FIFA World Cup 2026 Dallas Host City Operations

Quantifiable outcome

• 99 diversions from jail/hospital in first month of RIGHT Care teen/child pilot program
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered major, core and minor.

• Woodall Rogers Park FoundationmajorStrategic or Co-development Partner · 29 June 2026Funding partner for $200 million Klyde Warren Park westward expansion featuring 1.7-acre addition with indoor pavilion and seasonal ice skating rink.
• Sycamore DevelopmentmajorStrategic or Co-development Partner · 16 June 2026Joint venture partner for $125 million West End Lofts mixed-income housing development in Dallas' West End district, transforming historic buildings into 154 residential units.
• Parkland HealthcoreStrategic or Co-development Partner · 8 May 2026RIGHT Care Program partnership expanding mental health crisis response teams to serve children and adolescents through a six-month pilot program with two dedicated teams operating 3 to 11 p.m. daily. 248 minors were apprehended without warrant during mental health crises last year.
• Mark43coreTechnology or Integration · 26 February 2026Cloud-native public safety platform deployment across Dallas Police Department and Dallas Fire-Rescue, unifying CAD, RMS, mobile, and analytics tools for one of the largest combined police and fire operations in the US, serving 1.3 million residents.
• BirdcoreChannel Partner/ Reseller/ Distributor · 1 January 2026Permitted dockless scooter operator with up to 750 standing scooters and 200 additional vehicles permitted for 2026-2027 cycle. Temporarily increased to 2,500 vehicles during FIFA World Cup.
• LimecoreChannel Partner/ Reseller/ Distributor · 1 January 2026Permitted dockless vehicle operator with 1,750 vehicles including standing scooters, seated scooters, gliders, and e-bikes. Temporarily increased to 2,500 for FIFA World Cup.
• Russell Glen CompanymajorStrategic or Co-development Partner · 13 November 2025$23.5 million grant approved for 90-acre Rivulet community development in Southern Dallas, including residential, retail, and community amenities.
• AECOM HuntmajorStrategic or Co-development Partner · 5 June 2025Joint venture lead for first phase of $3.7 billion Kay Bailey Hutchison Convention Center expansion, the International Broadcast Center for FIFA World Cup 2026.
• Turner ConstructionmajorStrategic or Co-development Partner · 5 June 2025Joint venture lead for first phase of $3.7 billion Kay Bailey Hutchison Convention Center expansion.
• Trinity Alliance JVminorImplementation/ SI/ Consulting Partner · 5 June 2025Construction manager at risk for $3.7 billion Kay Bailey Hutchison Convention Center expansion project.

Scale indicators8 records

Recent moves11 records

Expansion highlights6 records

Broad incumbents

• City of Los Angeles: Much larger U.S. municipal government operating the same full portfolio of services (police, fire, water/ power, sanitation, parks, courts). Provides a broader-incumbent benchmark for service scale, fiscal structure, and enterprise technology adoption in major U.S. cities.
• City of San Diego: Large California municipal government with overlapping service portfolio and similar coastal/major-metro operating profile. Comparable in service breadth but governed under different state law.
• City of Chicago: Very large U.S. municipal government operating an overlapping full-service portfolio including water utilities, public safety, parks, and convention infrastructure (McCormick Place). Useful broad-incumbent benchmark.

Direct peers

• City of Charlotte: Mid-size Sun Belt city with comparable governance structure and service mix. Notably, Dallas's current CIO was recruited from Charlotte, indicating direct operational benchmarking and peer exchange.
• City of Austin: Another major Texas municipal government offering the same portfolio of public safety, utilities, transportation, parks, and community development services; comparable in scale and Texas-specific funding mechanisms.
• City of Houston: Largest Texas city and direct comparable: comparable population scale, similar municipal service portfolio, Texas-specific tax structure, and competing FIFA World Cup 2026 host city status. Both operate water utilities, large police/fire departments, and convention/tourism infrastructure.
• City of San Antonio: Texas municipal peer serving a comparable mid-major metro population, with overlapping services (public safety, utilities, parks, municipal court) and similar state-level governance framework under Texas law.
• City of Atlanta: Major Sun Belt municipal government with comparable population scale, diverse revenue base, large convention/tourism sector, and significant infrastructure investment pipeline.
• City of Phoenix: Sun Belt municipal government of similar population scale (~1.6M) with comparable portfolio of services (police, fire, water, parks, transit, municipal court) and growth-driven infrastructure investment profile.

Regional players

• City of Fort Worth: Adjacent Texas municipality within the Dallas-Fort Worth Metroplex sharing regional context (airport, transit, labor market) but operating as a separate municipal entity with overlapping service offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/1500marilla
• Facebookfacebook.com/dallascityhall
• Instagraminstagram.com/dallascityhall
• LinkedInlinkedin.com/company/12685

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Dallas