What Neptuno Networks does

Neptuno Networks (legal entity Neptuno Media, Inc.) is a Puerto Rico-based telecommunications and managed IT services provider founded in 1999 by Pedro Andrés, operating across Puerto Rico, Culebra, Vieques, and the U.S. Virgin Islands with a workforce in the 101–250 range. The company serves both residential and business customers through two primary brands: nCasa (residential internet) and nBusiness (enterprise IT and telecom). The enterprise stack spans Internet/WAN (fixed wireless and fiber with up to 10 Gbps speeds, SD-WAN, dedicated and asymmetric circuits), Data Center (carrier-neutral meet-me room with n+2 redundant power, colocation, IaaS, Backup- and Firewall-as-a-Service, SSAE 21 SOC 2 Type 2 and HIPAA compliant), Voice (SIP Trunk, Hosted PBX, On-Prem PBX, Unified Communications, Microsoft Teams integration, and Digital Mobile Radio on licensed 450 MHz spectrum with claimed island-wide coverage), nCloud (Azure via Microsoft Direct Tier 1 CSP plus Microsoft 365), Cyber Security (24/7 monitoring, Network, Endpoint, Security-as-a-Service, Vulnerability Management), Disaster Recovery (Workgroup Recovery Site and BCP customization), and Professional & Managed Services. Residential customers buy nCasa, nCasaMax (premium), and nFiber (FTTH/FTTP) internet plans, plus IPTV.

Name

Neptuno Networks

Legal name

Neptuno Media, Inc.

Website

https://neptunopr.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Neptuno Networks is a Puerto Rico–based telecommunications and managed IT services provider operating across Puerto Rico, Culebra, Vieques, and USVI, serving residential and SMB/business customers with fixed wireless and fiber broadband, data center, voice, cloud, cybersecurity, and managed services.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Security Systems Services (except Locksmiths) (561621)

SIC

Computer Communications Equipment (3576), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

NaaS Connectivity Services (On-Demand VPN, SD-WAN-as-a-Service, Bandwidth-on-Demand) (HDAIAIAH)

akta.pro secondary industries

Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ), Network Operations Outsourcing (NOC Services) (BPAEAMAD), NTN-Enabled Emergency, Government & Defense Communications (Public Safety, Tactical, Resilience) (HDAIAJAJ)

Keywords

• Fixed wireless internet
• Managed IT services
• Data center colocation
• Cyber security services
• Cloud computing services

Headquarters

HQ city

Guaynabo

HQ country

Puerto Rico

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Residential Internet Services: Monthly subscription internet services for residential customers under the nCasa and nCasaMax brands, including Fixed Wireless and Fiber (nFiber) options with various speed tiers and contract terms.
2. Business Internet & WAN Services: Enterprise connectivity solutions including Dedicated & Asymmetric Internet Service, Bandwidth on Demand, PTP, PTMP, WAN, and SD-WAN services for businesses.
3. Voice Services: Business voice solutions including SIP Trunk, Hosted PBX, On-Prem PBX, Unified Communications, Digital Mobile Radio (DMR), and Microsoft Teams integration.
4. Data Center Services: Colocation, IaaS, Virtualization, Backup-as-a-Service, and Firewall-as-a-Service hosted in their secure data center facility.
5. Equipment Sales: Sale and implementation of IT infrastructure equipment including networking, security, compute, telephony, and software licensing through technology partners.
6. Professional & Managed Services: IT Integration, Project Management, Network MS, Security MS, Cloud & Azure MS, On-Premises Data Center MS, and Help Desk Support services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Neptuno Networks provides telecommunications and IT solutions in Puerto Rico and the Caribbean under two main divisions. nBusiness delivers enterprise offerings including Internet & WAN (fixed wireless up to 10 Gbps), Data Center (colocation, IaaS, backup, firewall), nCloud (Microsoft Azure and Microsoft 365), Voice (SIP Trunk, Hosted PBX, DMR), Cyber Security, Disaster Recovery, Equipment Sales, and Professional & Managed Services. nCasa provides residential high-speed internet (Fixed Wireless and nFiber) up to 1000/200 Mbps, IPTV, and premium plans under the nCasaMax brand.

Product overview

Neptuno Networks is a telecommunications company providing IT, Data Center, and telecommunications solutions in Puerto Rico and the Caribbean. The company operates through two primary divisions: nBusiness (enterprise solutions) and nCasa (residential internet). nBusiness offers Internet & WAN, Data Center, Voice, nCloud, Cyber Security, Disaster Recovery, Professional & Managed Services, and Equipment Sales. nCasa provides residential high-speed internet with plans up to 1000 Mbps, including premium tiers under the nCasaMax and nFiber brands. The company also offers IPTV services. All services emphasize "Seamless Technology" focused on business continuity, operational efficiency, security, and privacy.

Differentiator

Problem solved

Functional benefit

Brands

• nCasa: Residential high-speed internet service with plans up to 1000 Mbps, featuring commercial-grade installation and equipment
• nBusiness
• nCloud
• nFiber
• nCasaMax

Products and services

• nBusiness (Enterprise Solutions) Enterprise IT and telecommunications solutions division serving small, medium, and large businesses in Puerto Rico and the Caribbean with connectivity, cloud, security, voice, data center, disaster recovery, and managed services.
• nCasa (Residential Internet) Residential high-speed internet service in Puerto Rico offering plans from 30/10 Mbps to 1000/200 Mbps with local 24/7 technical support. Targets individual households and families seeking reliable connectivity for streaming, remote work, and general residential use.
• Internet & WAN Enterprise connectivity solutions including Dedicated & Asymmetric Internet Service, Bandwidth on Demand, PTP, PTMP, WAN, and SD-WAN services for businesses across Puerto Rico and the USVI, backed by SLA guarantees.
• Data Center (Colocation and Cloud) Carrier-neutral data center offering Colocation, Infrastructure-as-a-Service (IaaS), Virtualization, Backup-as-a-Service, and Firewall-as-a-Service, hosted in a HIPAA-compliant and SSAE 21 SOC 2 Type 2 certified facility with redundant power and 24/7 security.
• Voice Services Business voice solutions including SIP Trunk, Hosted PBX, On-Prem PBX, Unified Communications, Digital Mobile Radio (DMR), and Microsoft Teams integration, leveraging the only DMR network with island-wide coverage on licensed 450 MHz spectrum.
• Cyber Security Customized 24/7 cybersecurity services for businesses including Network Security, Endpoint Security & Control, Security-as-a-Service, and Vulnerability Management to protect networks, computers, and data from unauthorized access.
• nCloud (Cloud Services) Cloud services offering compute, storage, databases, and software with Public, Private, and Hybrid deployment options, including Microsoft Azure and Microsoft 365 delivered as a Microsoft Direct Tier 1 Cloud Service Provider.
• Disaster Recovery Business continuity services providing Workgroup Recovery Site (WRS) for team relocation during disasters, plus customized Business Continuity Plan development for businesses in hurricane- and disaster-prone Caribbean markets.
• Equipment Sales Sale and implementation of IT infrastructure equipment (servers, storage, networking, security, telephony) and software licensing from technology partners including HPE, Microsoft, Cisco, Fortinet, Veeam, and VMware.
• Professional & Managed Services Managed IT services including IT Integration, Project Management, Network Management, Security Management, Cloud & Azure Management, On-Premises Data Center Management, and Help Desk Support for businesses.
• nCasaMax (Premium Residential Internet) Premium residential internet service with commercial-grade installation and equipment, featuring local 24/7 technical support and speeds up to 1000/200 Mbps, marketed as the most powerful residential internet service in Puerto Rico.
• nFiber (Fiber Internet) Fiber optic internet access service using Fiber To The Home (FTTH) or Fiber To The Premises (FTTP) technology for residential customers in Puerto Rico.
• IPTV Internet Protocol television service delivered over Neptuno's network with geoblocking measures to comply with territorial broadcast licensing restrictions.

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationMicrosoft Direct Tier 1 Cloud Service Provider offering Azure cloud computing platform and Microsoft 365 productivity solutions with certified personnel and 24/7 monitoring of virtualized environments.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Liberty Communications of Puerto Rico: Largest cable/broadband ISP in Puerto Rico offering residential and SMB internet, voice and video. Direct competitor to Neptuno's nCasa and nBusiness fixed-wireless/fiber lines in the same geography.
• TPx Communications: US managed services provider delivering managed networks, SD-WAN, unified communications and security to SMB/mid-market. Comparable to Neptuno's nBusiness managed-services and voice stack.
• EarthLink: National ISP and managed-services operator offering fiber, fixed wireless and cloud/security services to businesses. Closely parallels Neptuno's combined connectivity-plus-managed-services model.
• DataLink (vXchnge): Carrier-neutral colocation and Infrastructure-as-a-Service operator, directly comparable to Neptuno's Meet-Me Room data-center, IaaS and Backup-as-a-Service offerings.
• Trustwave: Managed security services provider for endpoint, network and vulnerability management. Direct comparable to Neptuno's Cyber Security module delivered as Security-as-a-Service.

Broad incumbents

• Claro Puerto Rico: Dominant wireline/wireless carrier in Puerto Rico. Competes across connectivity, voice and enterprise services with materially greater scale and capital, exercising pricing pressure on regional ISPs like Neptuno.
• AT&T Puerto Rico: National incumbent with wireless and enterprise wireline offerings in Puerto Rico. Overlaps with Neptuno's enterprise WAN, SD-WAN, voice and managed-services portfolio.
• Cox Communications Puerto Rico: Cable ISP operating in Puerto Rico delivering residential broadband and SMB services, comparable to Neptuno's nCasa product line on a larger scale.
• Hughes Network Systems: Satellite and managed-network operator covering enterprise and government customers including hard-to-reach geographies. Relevant overlap with Neptuno's fixed wireless reach into Culebra, Vieques and Mona.

Regional players

• C3 Pure Fibre (Caribbean): Regional fiber operator in the Caribbean delivering enterprise connectivity comparable to Neptuno's fiber and fixed-wireless business offerings in adjacent geographies.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/neptunonetworks
• YouTubeyoutube.com/@NeptunoPR
• Facebookfacebook.com/neptunonetworks
• LinkedInlinkedin.com/company/neptuno-networks
• Instagraminstagram.com/neptuno_networks

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neptuno Networks