What HelloMed does

HelloMed (legal name HELLOMED) is a privately held, neighborhood-focused walk-in urgent care and primary care clinic founded in 2014 in Ann Arbor, Michigan. The company operates three physical locations — HELLOMED Central, HELLOMED North, and HELLOMED South (inside Meijer) — plus a telemedicine channel for remote audio/video consultations across desktop and mobile devices. Service offerings span urgent care, primary care, immigration medical exams (I-693), in-house lab testing (rapid strep, COVID, influenza, STD screening, metabolic panels), diagnostic X-ray imaging, IV infusion therapy, depression screening, annual physicals, and STD testing. The clinic maintains in-house diagnostic capabilities (X-ray, EKG, rapid lab) with referrals to St. Joseph Mercy Health System and University of Michigan Health System for ultrasound and specialized blood draws.

The business model combines fee-for-service billing with a subscription Budget Saving Program. Walk-in and scheduled visits are reimbursed via 20+ accepted insurance plans (including Medicare, Medicaid, Aetna, BCBS, Cigna, United Healthcare, U-M Premier, and others) or paid out-of-pocket. The membership program offers tiered monthly subscriptions ($39-$159) covering unlimited office visits, limited rapid lab tests, X-ray, and annual wellness checkups for uninsured or high-deductible patients. Immigration medical exams are priced at $249 (with applicable insurance coverage) or $349 (without insurance) as a one-time fixed fee. Go-to-market is direct-to-consumer through physical walk-in access, Google Calendar-based online booking, Google Maps/local SEO, the company website, and word-of-mouth — with no enterprise sales motion or institutional channels. The clinic operates exclusively within Ann Arbor, Michigan, serving individual community members, families, and immigration applicants as its primary customer segments.

Name

HelloMed

Legal name

HELLOMED

Website

https://hello-med.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

HelloMed is a privately held walk-in urgent care, primary care, and immigration medical exam clinic operating three Ann Arbor, Michigan locations plus telemedicine. It serves local residents, families, and immigration applicants via insurance billing, self-pay, and a subscription membership program.

Ownership category

akta.pro rank

Headquarters

HQ city

Ann Arbor

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Fee-for-Service (Walk-in and Scheduled Visits): Traditional healthcare fee-for-service model where patients pay per visit for urgent care, primary care, lab tests, imaging, and other medical services. Accepts insurance from multiple providers and also serves uninsured patients at self-pay rates.
2. Budget Saving Program (Membership): Annual membership subscription program offering unlimited office visits for minor illnesses and injuries, rapid lab tests (limited 2 times/year), X-ray, and free annual wellness checkups with blood tests. Auto-withdrawn monthly payments for 12 months.
3. Immigration Medical Exam Services: One-time fee immigration medical examination services including physical exam, TB blood test, syphilis test, gonorrhea urine test, vaccination record review, and chest X-ray if necessary. Offered at $349 (no insurance) or $249 (with blood test insurance coverage).
4. Insurance Billing: Claims submitted to insurance providers including Medicare, Medicaid, and multiple commercial insurers. Patients are responsible for charges not covered by insurance.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

HelloMed is a neighborhood-focused walk-in urgent care and primary care clinic operating three physical locations in Ann Arbor, Michigan, plus a telemedicine service line. The clinic provides urgent care, primary care, in-house rapid lab testing, diagnostic X-ray imaging, immigration medical exams (I-693), STD testing, IV infusion, depression screening, and annual physicals. It serves both insured and uninsured patients, accepting 20+ insurance plans and offering a subscription-based Budget Saving Program membership.

Product overview

HelloMed is a healthcare clinic operating as a single unified practice with multiple service lines rather than a platform-plus-modules architecture. The core offerings consist of Urgent Care and Primary Care services, with specialized add-on modules including Telemedicine for virtual visits, Lab Services for in-house testing, Imaging Services for diagnostic X-rays, Immigration Medical Exams (I-693) for civil surgeon services, STD Testing, Depression Screening, IV Infusion therapy, and Annual Physical examinations. The clinic also offers a Budget Saving Program membership for uninsured patients. Services are delivered across three physical locations in Ann Arbor (Central, North, and South inside Meijer) plus telemedicine capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Urgent Care Walk-in clinic service providing immediate medical care for urgent healthcare needs including minor illnesses, minor injuries, and acute conditions, available across three Ann Arbor locations.
• Primary Care Long-term primary care service focused on preventive care, chronic disease management, annual wellness visits, and comprehensive health services for patients across all stages of life.
• Immigration Medical Exam (I-693) Civil surgeon immigration physical examination and I-693 form completion service required for green card and adjustment of status applications, including TB blood test, syphilis test, gonorrhea urine test, chest X-ray if necessary, and vaccination record review and counseling.
• Telemedicine Virtual healthcare appointments conducted via secure audio and video over the internet, enabling patients to consult with clinicians from desktop, laptop, tablet, or mobile device (iOS or Android) for acute conditions, medication refills, and wellness counseling.
• Lab Services In-house rapid laboratory testing service including urine tests, strep, COVID-19, mono, influenza, glucose, EKG, lipid panel, thyroid function, liver function, kidney function, diabetes tests, STD testing, and drug screening with immediate results.
• Imaging Services Diagnostic X-ray imaging service available at North and South locations for evaluating injuries, fractures, chest conditions, abdominal issues, and follow-up imaging, with referrals to partner systems for ultrasound.
• Annual Physical Comprehensive wellness physical examination service including full body exam, medical history review, health checks (blood pressure, heart rate, lungs, cholesterol), and specialized physicals for employment, school, or sports participation.
• Depression Screening Mental health screening service using standardized depression assessment tools with professional evaluation, personalized feedback, and treatment planning support.
• IV Infusion Intravenous vitamin and nutrient therapy service providing fast hydration and critical nutrients directly into the bloodstream, with personalized medical consultation and tailored vitamin solutions.
• STD Testing Confidential on-site sexually transmitted disease testing and screening service for chlamydia, gonorrhea, syphilis, hepatitis B, and HIV, with results available in one to two days.
• Budget Saving Program (Membership) Annual subscription membership program for uninsured or high-deductible patients offering unlimited office visits for minor illnesses and injuries, rapid lab tests (limited 2 times/year), X-ray, and free annual wellness checkup with blood tests at monthly rates ($49 single urgent care, $89 couple, $159 family of 3-4).

Quantifiable outcome

• Service Duration: Telemedicine appointments 15-25 minutes
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered minor.

• St. Joseph Mercy Health SystemminorStrategic or Co-development PartnerUltrasound referral partnership for patients requiring ultrasound imaging services that are not available at HelloMed clinic locations. Patients needing ultrasound diagnostics are referred to St. Joseph Mercy Health System.
• University of Michigan Health SystemminorStrategic or Co-development PartnerUltrasound referral partnership. TB blood test (QuantiFERON-TB Gold) blood drawing station referral for immigration medical exams. Patients requiring ultrasound services or specific lab services are referred to University of Michigan Health System facilities.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• IHA Urgent Care: Multi-site urgent and primary care provider in the Ann Arbor / Southeast Michigan market with employed physicians and broad insurance participation — directly competing for the same walk-in patient population in HelloMed's geography.
• Michigan Medicine Urgent Care: University of Michigan Health System's outpatient urgent care clinics in Ann Arbor offering walk-in acute care, lab, and imaging — a same-metro competitor that benefits from HelloMed's existing referral partnership rather than preventing overlap.
• AFC Urgent Care: Franchise-based urgent care network with walk-in clinics across the U.S. offering similar urgent care, lab, and occupational health services — directly comparable business model and service mix to HelloMed's walk-in offering.
• NextCare Urgent Care: Multi-state urgent care chain offering walk-in care, lab, X-ray, and immigration physicals — closely mirrors HelloMed's combined urgent care plus I-693 exam service mix.
• St. Joseph Mercy Health System (IHA) Walk-in Clinics: Hospital-affiliated walk-in and primary care clinics across Washtenaw County — both a referral partner and a direct competitor for non-emergency visits HelloMed targets.

Broad incumbents

• GoHealth Urgent Care: PE-backed national urgent care platform with hundreds of co-branded clinics inside retail partners — represents the scaled, capital-backed model HelloMed competes against and a potential acquirer if HelloMed ever pursues exit or partnership.
• CVS MinuteClinic: Retail-clinic network inside CVS pharmacies providing walk-in acute care, vaccinations, and screenings — directly competes for low-acuity patients in Michigan and sets consumer expectations for retail-accessible care that HelloMed's Meijer location also targets.
• Concentra: National urgent care and occupational health operator with on-site labs, X-ray, and employer-focused services — directly comparable in scope (urgent care plus imaging plus diagnostics) but with substantially greater scale.
• Walgreens Healthcare Clinic: Retail pharmacy chain operating in-store walk-in clinics and increasingly partnering with VillageMD — a retail-anchored competitor model similar in spirit to HelloMed's Meijer-embedded South location.

Emerging players

• Carbon Health: Tech-enabled urgent and primary care provider with strong telehealth and a unified patient app — illustrates the digital-first model HelloMed's basic telemedicine offering competes with as consumer expectations shift.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/HELLOMED2
• Facebookfacebook.com/HELLOMEDAPP
• LinkedInlinkedin.com/company/hellomed

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HelloMed