Community Housing

What Community Housing does

Community Housing, operating as The Community Housing Group, is a non-profit Registered Housing Provider (No. LH4264) founded in 2000 and based in Kidderminster, Worcestershire, England. The organisation provides social and affordable housing, Shared Ownership home purchase, and supported living services (Independent Living Schemes and Extra Care Housing for residents aged 55+) to tenants across the Wyre Forest district. It is regulated by the Regulator of Social Housing and governed by English housing law, with a headcount of 501-1000 employees.

The core product portfolio comprises Social Rent housing (rents set at 50-60% of local market rates under a government formula), Affordable Rent housing (capped at 80% of market), Shared Ownership (buyers purchase 10-75% initial shares with rent on the remainder), Right to Buy/Acquire schemes, and supported living with 24-hour on-site care delivered through partner TLC Care at Home Ltd. Tenant-facing technology is limited to the MYCommunity web portal for rent payments, repair reporting, and tenancy management, plus a webchat service - no proprietary technology platform or AI capability is described. Properties are allocated through the Wyre Forest Home Choice choice-based letting system, with Shared Ownership also listed on RightMove, Zoopla, and through local estate agent Andrew Grant.

Revenue is generated entirely through recurring monthly streams: social and affordable rent (with annual CPI+1% increases), service charges and ground rent from leaseholders, and Shared Ownership rent on retained equity shares (which decreases as tenants staircase to higher ownership). Distribution is direct-to-consumer, with applications processed in-house or via the council housing register, and mutual exchange facilitated through Homeswapper. The organisation's competitive position rests on its regulated provider status, geographic concentration in Wyre Forest, and an established tenant engagement infrastructure including the Tenant Voice governance group, sixteen neighbourhood Facebook groups, Wednesday Walkabouts, and a Helping Hands community fund.

Name

Community Housing

Legal name

The Community Housing Group

Website

https://communityhousing.co.uk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Community Housing is a UK non-profit Registered Housing Provider in Wyre Forest, Worcestershire, offering social rent, affordable rent, Shared Ownership, and supported living (55+) to local tenants under Regulator of Social Housing oversight.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Other Community Housing Services (624229), Assisted Living Facilities for the Elderly (623312)

SIC

Operators Of Apartment Buildings (6513), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industries

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Social housing services
• Affordable rental housing
• Shared ownership housing
• Independent living housing
• Housing association services

Headquarters

HQ city

Kidderminster

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Social Rent: Most affordable housing option for assured tenancies with rents typically set at 50-60% of private market rates. Rent is calculated using a government formula considering local area average earnings, property value (based on 1999 prices), and number of bedrooms.
2. Affordable Rent: Modern housing at rates capped at 80% of local market prices, bridging the gap between social rent and private renting. Includes service charges. Reviewed annually with CPI + 1% applied.
3. Service Charges - Leaseholders and Shared Owners: Annual service charges for communal area maintenance, building insurance, and management fees. Variable service charges are estimated at the beginning of the year and compared to actual costs after the charge year ends.
4. Ground Rent - Leaseholders: Leaseholders pay ground rent to Community Housing as the freeholder of the land on which the property is built.
5. Shared Ownership Rent: Shared owners pay rent on the portion of their property owned by Community Housing. As owners staircase to buy more shares, the rent decreases proportionally until they own outright.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels10 records

Core offering

Community Housing is a registered housing association that provides social and affordable rental housing, shared ownership home purchase, and supported housing (Independent Living and Extra Care) for residents across the Wyre Forest district of Worcestershire, England. It also delivers leaseholder management, responsive repairs, tenancy support, and customer engagement programs through the MYCommunity portal, webchat, and on-the-ground neighbourhood teams.

Product overview

Community Housing is a UK housing association offering a portfolio of housing products and services primarily through its MYCommunity online tenant portal. The core housing products include Social Rent and Affordable Rent housing, Shared Ownership homeownership, Independent Living Schemes for those aged 55+, and Extra Care Housing with enhanced support. Additional services include Right to Buy, leaseholder management, repairs and maintenance (available 24/7), and tenant engagement through the Tenant Voice governance group. The company also operates a Webchat Service for customer support and provides a Helping Hands Fund for community projects. Properties are primarily allocated through the Wyre Forest Home Choice system, with mutual exchange facilitated through Homeswapper.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Rent Housing Affordable rental housing with rents typically set at 50-60% of private market rates using a government formula based on local earnings, property value (1999 prices), and number of bedrooms. Most properties offered as Assured Tenancies following a 12-month Starter Tenancy, for individuals and families on the Wyre Forest Home Choice housing register.
• Affordable Rent Housing Modern rental housing at rates capped at 80% of local market prices, bridging the gap between social rent and private renting. Includes service charges and is reviewed annually. For tenants seeking recently built or refurbished homes via the Wyre Forest Home Choice system.
• Shared Ownership Part-buy, part-rent affordable home ownership scheme allowing purchase of 10-75% initial share of a property with rent paid on the unsold equity. Supports staircasing (purchase of additional shares) to increase ownership over time. 990-year lease, with eligibility capped at £80,000 household income. For first-time buyers and those unable to afford open market purchase.
• Independent Living Schemes Supported housing for residents aged 55 and over featuring private apartments with emergency telecare systems, 24/7 contact centre monitoring, communal lounges, and activity programmes. Care provided by TLC Care at Home Ltd. For older residents seeking independence with on-call support.
• Extra Care Housing Enhanced supported housing with a 24-hour on-site care team, personalised care packages, domestic support, and accessible accommodation. Applications assessed by a specialist panel. Care delivered by TLC Care at Home Ltd. For residents aged 55+ requiring higher levels of daily support while maintaining independence.
• Right to Buy / Right to Acquire Statutory schemes allowing eligible Community Housing tenants to purchase their rented property at discounted prices. Includes the Right to Acquire option with different eligibility criteria. For long-standing eligible tenants who wish to buy their current home.
• Repairs and Maintenance Service 24/7 repair reporting service with response categories: emergency (24 hours), urgent gas (7 days), standard (28 days), and planned works (up to 180 days). Offers flexible appointment slots including mornings, afternoons, school-run-friendly, and evening options. For tenants and leaseholders in Community Housing properties.
• Leaseholder Services Services for leaseholders and shared owners including ground rent management, service charge administration (reviewed annually with estimated-vs-actual reconciliation), Section 20 major works consultation, sinking fund management, and staircasing support. For Right to Buy leaseholders and shared owners.
• MYCommunity Tenant Portal Online tenant management portal providing access to tenancy management, rent payments, repair reporting, neighbourhood engagement, and feedback submission. Available via web login and integrated with the webchat service. For tenants, shared owners, and leaseholders of Community Housing.
• Mutual Exchange (Homeswapper) Free access to the national Homeswapper mutual exchange register, allowing tenants to advertise their property, search for exchanges nationwide, and receive match notifications. For existing Community Housing tenants wishing to swap homes with other housing association or local authority tenants.
• Helping Hands Fund Community funding programme supporting projects that benefit Community Housing customers. Available to customers, community groups, and not-for-profit organisations for initiatives bringing communities together, improving safety, environment, or health and wellbeing.

Quantifiable outcome

• Stock Condition Surveys less than 5 years old for around 90% of homes
• +4 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

13 partnerships are on record, tiered core and minor.

• TLC Care at Home LtdcoreStrategic or Co-development PartnerTLC Care at Home Ltd provides care services for Community Housing's Independent Living and Extra Care Housing schemes. They are the dedicated care provider delivering personalised care packages, domestic support, and 24-hour on-site care teams for Extra Care residents.
• Wyre Forest District CouncilcoreStrategic or Co-development PartnerWyre Forest District Council provides homelessness advice and support, housing allocation oversight through Wyre Forest Home Choice, and contributes to Extra Care Housing application panels. The council also manages refuse collections and bulky waste services.
• Wyre Forest Home ChoicecoreStrategic or Co-development PartnerChoice-based letting partnership for housing allocation. Applicants register, browse available properties, and bid for homes. Properties are allocated based on housing need and waiting time.
• HomeswapperminorChannel Partner/ Reseller/ DistributorNational mutual exchange register providing free access for Community Housing tenants to advertise their property and find exchange partners across the country.
• Ecclesiastical Insurance Office PlcminorChannel Partner/ Reseller/ DistributorProvides Simple Home Contents insurance product designed specifically for Community Housing tenants. Serviced by URIS who provide quotes, take payments, and support claims. Previously provided through Royal and Sun Alliance Limited (RSA) until 1 July 2026.
• JUST Credit UnionminorStrategic or Co-development PartnerReferral partner for money advice and support, providing access to credit union services for tenants seeking financial guidance and safe borrowing options.
• In-house ResearchminorChannel Partner/ Reseller/ DistributorExternal research company conducting telephone surveys on behalf of Community Housing to gather customer feedback, monitor services, and collect Tenant Satisfaction Measures data.
• Housing Ombudsman ServicecoreOthersExternal complaints resolution service for tenants dissatisfied with Community Housing services. Community Housing is required to demonstrate compliance with the Housing Ombudsman Complaint Handling Code through annual self-assessment.
• The Leasehold Advisory Service (LEASE)minorStrategic or Co-development PartnerProvides free legal advice on residential long leasehold matters for Community Housing leaseholders, covering service charges, leasehold disputes, and enfranchisement.
• RightMoveminorChannel Partner/ Reseller/ DistributorOnline property portal where Community Housing advertises available Shared Ownership homes for sale alongside Andrew Grant and Zoopla.
• ZooplaminorChannel Partner/ Reseller/ DistributorOnline property portal where Community Housing advertises available Shared Ownership homes for sale alongside RightMove and Andrew Grant.
• Andrew GrantminorChannel Partner/ Reseller/ DistributorLocal estate agent partner listing Community Housing Shared Ownership properties alongside RightMove and Zoopla.
• Worcester BoschminorChannel Partner/ Reseller/ DistributorPreferred supplier for gas boiler replacements in planned maintenance programme. Used when homes are not on mains gas, with alternatives discussed with residents.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Longhurst Group: Midlands-based housing association delivering social and affordable housing, shared ownership, and specialist supported accommodation. Comparable in scale, product mix, and the registered provider regulatory model.
• Orbit Group: Mid-sized UK housing association providing social rent, affordable rent, and shared ownership homes across the Midlands and broader England. Comparable as a registered housing provider offering an integrated affordable housing and supported living portfolio to similar customer segments.
• Platform Housing: Large UK housing association operating in the Midlands and surrounding regions, providing social and affordable rent, shared ownership, and supported housing. Directly comparable in business model, regulatory status, and tenant mix, with similar focus on community-based service delivery.
• Stonewater: UK housing association delivering social and affordable housing, shared ownership, and supported living across multiple regions. Closely comparable in product mix (rent, ownership, specialist housing) and tenant governance approaches to Community Housing.
• Bromford: Large UK housing association providing affordable rental, shared ownership, and specialist housing for vulnerable groups across the Midlands and South. Comparable as a multi-product registered provider with strong neighbourhood management and community investment focus.
• LiveWest: South West England housing association operating social rent, affordable rent, and shared ownership homes with a strong focus on community investment and supported housing. Comparable as a registered provider with overlapping customer segments and similar regulatory environment.
• Sovereign Housing Association: Large UK housing association providing affordable homes for rent and shared ownership across southern England. Directly comparable in the registered provider business model, product mix, and reliance on local authority allocation partnerships.
• Hyde Group: UK housing association providing general needs housing, supported living, and shared ownership across London and southern regions. Comparable in product breadth including specialist elderly housing and community-based governance.
• EMH Group: East Midlands-based housing association providing affordable rent, shared ownership, and supported housing. Comparable as a similarly sized registered provider serving a defined geographic region with overlapping tenant demographics.
• Aster Group: UK housing association providing affordable housing for rent and sale, including supported living and extra care schemes across southern England. Comparable as a registered provider offering an integrated portfolio across general needs and specialist elderly housing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mycommunityhousing
• Xx.com/mycommunityhsg

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Housing