What Sinfonie does

Sinfonie GmbH & Co. KG, founded in 1994 and headquartered in Hennigsdorf, Germany, develops and supports a proprietary software platform for social service providers operating across five German verticals: elderly care and nursing (Altenhilfe und Pflege), disability services (Eingliederungshilfe), child and youth welfare (Kinder- und Jugendhilfe), kindergartens (Kitas), and complex multi-sector carriers (Komplexträger). The platform is fully developed and programmed in-house in Germany and integrates care documentation, billing, scheduling, quality management, and controlling into a single system, with native connectivity to the German Telematikinfrastruktur (TI) — including KIM, ePA, eRezept, NFDM, eMP, and eAU — operating as a certified Primärsystem. Delivery is supported across desktop (Sinfonie Touch), browser-based cloud access, and Android/iOS mobile apps that function with or without internet connectivity, augmented by add-on modules such as Slink (secure external communication), LBNR (staff credential tracking), and Qualitätsindikatoren (quality indicator documentation).

The company monetizes primarily through subscription-based software licensing, with quote-based pricing tied to facility size and module selection, supplemented by recurring professional services revenue from the Sinfonie Akademie (online training, coaching, on-site workshops, database optimization checks) and the annual Anwendertagung (AWT) user conference in Leipzig. Go-to-market is sales-led and event-driven: prospective customers receive free, non-binding infotermins (approximately 20-minute online demonstrations), supported by presence at major German care trade shows (ALTENPFLEGE, Pro Care, care:xpo). AI capabilities — a generative Text Assistant for documentation, an AI-powered semantic search within Sinfonie Wiki, and voice-to-structured-text documentation — are deployed on German servers to address data residency requirements. The company is privately held under German GmbH & Co. KG structure with no disclosed external funding, no parent company, and no subsidiaries; leadership includes Thomas Grellner as CEO.

Name

Sinfonie

Legal name

Sinfonie GmbH & Co. KG

Website

https://sinfonie.de

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Sinfonie is a German vertical SaaS company, founded in 1994, that provides integrated care management software — covering documentation, billing, scheduling, and telematics infrastructure connectivity — to social service providers across elderly care, disability services, child welfare, and daycare sectors in Germany.

Ownership category

akta.pro rank

Product category

Social Services / Care Management Software

NAICS

Software Publishers (5132), Other Computer Related Services (541519)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

akta.pro secondary industries

Technology Assistance & Digital Support for Seniors (HSABAAAH), Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA)

Keywords

• Care management software
• Social services software
• Elderly care software
• Nursing documentation software
• Telematics infrastructure software

Headquarters

HQ city

Hennigsdorf

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing/Subscription: Sinfonie generates revenue through software licensing and subscription fees for its comprehensive social services management platform. The software covers documentation, administration, billing, planning, quality management, and controlling for social institutions. Pricing varies by facility size and scope of modules deployed.
2. Professional Services: Revenue generated through training, consulting, and implementation services. The company offers Online-Training, Online-Coaching, Vor-Ort-Schulung (on-site training), and Offene Schulung (open training sessions). Database checks analyze inefficient usage patterns to recommend optimization training.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels9 records

Core offering

Sinfonie sells a modular software platform for social service providers in Germany, covering documentation, administration, billing, planning, quality management, and controlling across elderly care, disability assistance, child/youth welfare, and kindergarten facilities. The platform integrates AI assistants, voice documentation, mobile and touchscreen access, and Telematikinfrastruktur connectivity for secure health data exchange with the German healthcare system. It is offered as on-premise or cloud deployment, with professional services (training, coaching, consulting) delivered alongside the software.

Product overview

Sinfonie is a modular care management software platform for German social service providers, comprising a core unified product with integrated modules for documentation, billing, and care planning across elderly care, rehabilitation, child and youth services, and kindergarten sectors. The platform includes desktop (Sinfonie Touch), mobile (Android/iOS apps), and web-based access, supplemented by specialized add-ons including Slink for data sharing, LBNR for badge management, Qualitätsindikatoren for quality assessment, and comprehensive Telematikinfrastruktur integration for connectivity with the German healthcare system. AI capabilities are delivered through the AI Text Assistant and AI-powered Sinfonie Wiki knowledge retrieval. The company also provides professional services through the Sinfonie Akademie and hosts the annual AWT user conference.

Differentiator

Problem solved

Functional benefit

Products and services

• Sinfonie Care Management Platform Comprehensive care management software platform for German social service providers covering Altenhilfe (elderly care), Eingliederungshilfe (disability assistance), Kinder- und Jugendhilfe (child and youth services), and Kitas (kindergartens), providing integrated modules for documentation, billing, scheduling, and care planning.
• Sinfonie Touch Desktop-based touchscreen solution for point-of-care documentation enabling care staff to record information directly at the bedside or care location, with voice documentation capability and offline operation on tablets and smartphones.
• Sinfonie App (Android/iOS) Mobile applications for Android and iOS devices enabling care professionals and family members to access documentation, receive alerts, and communicate within the care network.
• Slink (slink) Data sharing and secure communication module enabling encrypted exchange of care information with relatives, external care providers, doctors, and pharmacies via the Telematikinfrastruktur.
• LBNR (Leistungsnachweis) Badge and identification management system for tracking care staff attendance, work hours, and certification credentials within Sinfonie.
• Qualitätsindikatoren (Quality Indicators) Quality indicator assessment module for measuring and monitoring care quality metrics as part of the German care quality assurance framework, with automatic data import into standardized assessment forms, plausibility checks, and historical result tracking.
• Telematikinfrastruktur Integration Integration module connecting Sinfonie to the German healthcare Telematikinfrastruktur as a Primärsystem, supporting KIM messaging, electronic patient records (ePA), electronic prescriptions (eRezept), emergency data management (NFDM), electronic medication plans (eMP), and electronic sick notes (eAU).
• Sinfonie Akademie Professional training and education services including seminars, workshops, online training, online coaching, on-site training (Vor-Ort-Schulung), open training (Offene Schulung), and database checks, designed for care professionals implementing and using the Sinfonie platform.

Quantifiable outcome

• Time savings through optimized Bestellwesen and correspondence with doctors and pharmacies
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and minor.

• PLANERIOcoreTechnology or Integration · 1 April 2026PLANERIO partnered with Sinfonie at the ALTENPFLEGE 2026 trade show in Essen, sharing a booth presence. PLANERIO provides scheduling and personnel planning solutions that complement Sinfonie's social services management software.
• CHERRY Digital HealthcoreTechnology or Integration · 1 April 2026CHERRY Digital Health partnered with Sinfonie at the ALTENPFLEGE 2026 trade show, sharing exhibition space. CHERRY provides healthcare hardware including eHealth card terminals that integrate with Sinfonie's telematics infrastructure connectivity.
• Slow Food DeutschlandminorOthersThe evening event venue at Anwendertagung 2026 (ENK6 restaurant in Leipzig's Baumwollspinnerei) is operated by a company that is a member of Slow Food Deutschland. The company manages its own vegetable and herb farm, maintains producer relationships, and since 2024 has been expanding into inclusion topics, including a cooperation with Zukunftswerkstatt Leipzig e.V.

Scale indicators2 records

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• i-SOLUTIONS Health: i-SOLUTIONS Health (part of Dedalus Group) delivers clinical and care software to German hospitals and provider organizations. It addresses a similar provider-IT customer base as Sinfonie but as a broader healthcare IT portfolio rather than a social-services specialist.
• Atoss Software: Atoss provides workforce management and scheduling software used widely in German healthcare and care facilities. It overlaps with Sinfonie's tour planning (Tourenplanung) and scheduling capabilities as part of a broader workforce-focused portfolio.
• Meierhofer AG: Meierhofer provides clinical and care documentation solutions for German hospitals and care facilities, now operating within CompuGroup Medical's portfolio. It overlaps with Sinfonie in care documentation workflows but serves a broader clinical-IT market.
• CompuGroup Medical: CompuGroup Medical is one of the largest European healthcare IT vendors with broad ambulatory, clinical, and pharmacy software offerings. While not focused exclusively on social services like Sinfonie, CGM's scale and TI connectivity make it a broad incumbent competitor in adjacent provider-IT segments.

Direct peers

• MEDIFOX DAN: MEDIFOX DAN is a German care documentation and management software platform for ambulatory and stationary nursing services. It directly competes with Sinfonie in the same provider-integrated care software category serving German Pflegeeinrichtungen with documentation, billing, and tour planning.
• Vivendi Software (Connext): Vivendi Software, operated under Connext, is a long-standing German care and social services management platform serving nursing homes, disability services, and youth welfare organizations. It is a direct competitor to Sinfonie across multiple overlapping verticals in German social services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SinfonieDieSoftwareFuerSozialeDienstleister
• LinkedInde.linkedin.com/company/sinfonie-gmbh-&-co-kg
• Instagraminstagram.com/sinfoniesoftware

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sinfonie