BUA

What BUA does

BUA is a privately held, Boston-based technology solutions provider founded in 2016 by Chris Jennings, the former founder of Cisco Gold partner Aqueduct Tech. The company delivers integrated managed services, professional services, and advisory services across cloud, cybersecurity, networking, telecom, and operational technology (OT) security for enterprise and mid-market clients. Its managed services line operates a 24x7 US-based Network Operations Center delivering Level 1-5 support and SaaS infrastructure monitoring. Cybersecurity services include SOAR, Managed NextGen Firewall (Fortinet FortiGate), Managed SIEM-as-a-Service (Fortinet FortiSIEM), Vulnerability Management, Endpoint Security and Response (FortiEDR), Advanced Email Security (Mimecast), and Anti-Phishing Training. A specialized OT Security practice addresses SCADA and industrial control systems protection for manufacturing, healthcare, pharma, and food & beverage customers. Cloud services span strategy, architecture, implementation, application rationalization, and migration via partnerships with 170+ cloud providers. Core infrastructure covers wireless, network, and firewall deployment (Cisco, Meraki, Aruba, Ruckus, Ubiquiti). SmartHands provides global on-site field support via a 100,000+ technician network, and Fractional CIO/CISO provides part-time executive advisory with regulatory expertise across HIPAA, SOX, PCI, NIST, SOC2, FDA, SEC, and HHS frameworks. Delivery is anchored by the Total Customer eXperience (TCX) methodology with a 100% service guarantee.

BUA earns revenue through three streams: (1) recurring Managed Services subscriptions billed annually, (2) project-based Professional Services including cloud migration, network implementation, security assessments, and SmartHands engagements, and (3) Fractional Executive advisory. Pricing is quote-based with no public rates; go-to-market is direct enterprise field sales targeting CIO, CISO, CFO, and VP-level buyers with no disclosed channel partner program. The company reports an NPS of 94 versus an industry average of 39, a BBB A+ rating, and 88+ cumulative customers since founding. Ownership is concentrated with the founder; no institutional investors, parent company, or M&A activity are disclosed in the source data.

Name

BUA

Legal name

BUA

Website

https://bua.us

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

BUA is a Boston-based managed services and cybersecurity provider founded in 2016, delivering 24x7 NOC monitoring, cloud, OT security, telecom, and fractional CIO/CISO advisory to enterprise and mid-market clients across legal, healthcare, pharmaceutical, and manufacturing verticals.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Identity & Access Management (IAM) Administration Services (BPAEABAJ)

akta.pro secondary industries

Identity & Access Management (IAM) Managed Services (BPAEADAE), Service Assurance & SLA/QoS Management (HDAFAMAL)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud migration services
• OT security services
• Fractional CIO advisory

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed Services: Recurring managed services revenue from 24x7 monitoring, support, and management of IT infrastructure including cloud, cybersecurity, networking, and OT systems.
2. Professional Services: One-time and project-based professional services including SmartHands on-site support, network implementation, cloud migration, and security assessments.
3. Fractional Executive Services: Advisory services providing part-time CIO/CISO capabilities to businesses requiring strategic technology leadership without full-time executive hire.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

BUA delivers integrated managed IT services and professional services including 24x7 Network Operations Center monitoring, cybersecurity (SIEM, firewall, endpoint, email, SOAR), operational technology security for industrial control systems, cloud strategy and migration, core network/wireless/firewall infrastructure, telecom carrier management, on-site SmartHands field support, and fractional CIO/CISO advisory for enterprise and mid-market organizations.

Product overview

BUA is a technology solutions provider offering a comprehensive portfolio of managed and professional services organized around cloud, cybersecurity, and IT infrastructure. The core offerings include 24x7 Managed Services (NOC monitoring), Cybersecurity (SIEM, endpoint, firewall, SOAR), OT Security (industrial control systems), Cloud solutions, Core infrastructure (wireless/network/firewall), Telecom Services, and Fractional CIO/CISO advisory services. These services are complemented by SmartHands field support and an AI Practice consulting capability. BUA operates on a Total Customer eXperience (TCX) methodology, backed by a 100% service guarantee.

Differentiator

Problem solved

Functional benefit

Brands

• BUA Unites: The charitable division of BUA focusing on giving back 5% of profit to help friends and community
• TCX

Products and services

• 24x7 Managed Services

Quantifiable outcome

• Net Promoter Score of 94 compared to industry average of 39
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• 170+ Cloud ProviderscoreTechnology or IntegrationBUA has strategic partnerships with over 170 leading cloud providers, enabling them to offer tailored cloud solutions and negotiate market-leading pricing on behalf of clients.
• FortinetcoreTechnology or IntegrationBUA utilizes Fortinet platforms including FortiGate Next Generation Firewall, FortiSIEM, and FortiEDR for endpoint security, providing comprehensive cybersecurity solutions.
• MicrosoftcoreTechnology or IntegrationTechnology partnership providing cloud security and productivity solutions integration.
• CiscocoreTechnology or IntegrationTechnology partnership for networking and security infrastructure solutions.
• LogicMonitorcoreTechnology or IntegrationBUA utilizes LogicMonitor as their best-in-class SaaS monitoring platform for 24x7 network and infrastructure monitoring services.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• eSentire: Pure-play MDR/MSSP delivering 24x7 managed detection and response across network, endpoint, and cloud — directly comparable to BUA's managed SIEM/SOAR/MDR cybersecurity portfolio.
• Pondurance: MSSP focused on managed detection, response, and compliance for mid-market/enterprise with regulated industry emphasis — closely comparable to BUA's compliance- and OT-oriented cybersecurity practice.
• Corsica Technologies: Managed IT and cybersecurity provider targeting mid-market and enterprise with vCIO advisory — comparable combination of managed services plus strategic advisory that mirrors BUA's offering.
• Ntiva: National MSP/MSSP delivering managed IT, cybersecurity, cloud, and strategic advisory (vCIO) to SMB and mid-market — closely aligned with BUA's managed + professional services model.
• Dataprise: Mid-market focused MSP/MSSP offering managed IT, cybersecurity, and cloud services to enterprise and mid-market clients — directly comparable to BUA's 24x7 managed services and cybersecurity stack.
• Logically: Managed IT and MSSP serving SMB and mid-market with cloud, cybersecurity, and compliance services — directly competitive with BUA across managed services and security delivery.
• Thrive (ThriveNEXT): Managed services provider offering cybersecurity, cloud, and managed IT across multiple industries; comparable service portfolio and enterprise/mid-market positioning to BUA.

Emerging players

• Abacode: MSSP/MDR specializing in OT/ICS cybersecurity alongside traditional managed security services — directly comparable to BUA's differentiated OT Security practice and industrial vertical focus.

Broad incumbents

• Arctic Wolf: Established MDR/MSSP leader providing 24x7 security operations across many industries — broader scale and single-product focus but overlapping with BUA's managed SIEM/MDR cybersecurity services.
• Converge Technology Solutions: Large-scale IT solutions provider offering managed services, cloud, and cybersecurity globally; broader portfolio and greater scale than BUA but overlapping enterprise go-to-market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xlinkedin.com/company/bua
• Facebookfacebook.com/bua.us1
• LinkedInlinkedin.com/company/bua

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BUA