Hear Here

Telephone On-Hold Audio Serviceshearhere.net

Hear Here, founded in 1987 and headquartered in New Braunfels, TX, provides custom on-hold messages, licensed background music, and auto attendant greetings to small and medium-sized businesses across the United States via a network-based audio player platform.

Company typePrivate
Founded1987
HeadquartersNew Braunfels, United States
Headcount1–10
GTM typeB2B
OfferingServices

What Hear Here does

Hear Here is a privately held, locally owned provider of telephone audio services for businesses, founded in 1987 and headquartered in New Braunfels, Texas, with nationwide US reach. The company sells custom on-hold messages, licensed background music, and auto attendant greetings, delivered through network-based on-hold players that allow remote script updates and scheduled message deployment, with compatibility for both traditional phone systems and VoIP platforms. All production functions — script writing, voice recording, billing, and customer service — are performed in-house, and customers do not purchase equipment outright but instead pay a one-time usage fee for the player hardware.

The business operates on a recurring subscription model with publicly transparent tiered pricing ($50, $65, or $105 per month depending on production frequency for on-hold messages, and $45 per month for background music), supplemented by one-time equipment usage fees of $155–$185 and multi-location discounts. Go-to-market is sales-led and inside-sales-driven, with customers acquired primarily via inbound calls to a single 800 number and via the company website, supplemented by blog content and customer testimonials. The target customer base is horizontal across SMB verticals — including nonprofits, healthcare providers, law firms, veterinary clinics, and retail — with no disclosed enterprise accounts and no partnerships, acquisitions, funding events, or leadership changes in the available data.

Hear Here firmographics

Firmographics

Name: Hear Here
Legal name: Hear Here
Website: https://hearhere.net
Company type: Private
Founded year: 1987
Operating status: Operating
Headcount range: 1–10 employees
Short description: Hear Here, founded in 1987 and headquartered in New Braunfels, TX, provides custom on-hold messages, licensed background music, and auto attendant greetings to small and medium-sized businesses across the United States via a network-based audio player platform.
Ownership category
akta.pro rank

Hear Here industry classification

Industry

Product category: Telephone On-Hold Audio Services
NAICS: Sound Recording Studios (51224)
SIC: Services-Telephone Interconnect Systems (7385)
akta.pro primary industry: Audio Production & Podcasting (BPAFAIAE)

Keywords

On-hold messaging
Telephone audio content
Background music service
Auto-attendant greetings
Business phone audio

Where Hear Here is headquartered

Location

Headquarters

HQ city: New Braunfels
HQ country: United States
HQ region: North America

Offices1 record

Markets served

Hear Here business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

On-Hold Message Subscriptions: Monthly subscription plans for custom on-hold message production. Plans include up to 2, 4, or 12 productions per year. Recurring monthly billing with no long-term contract commitment.
Background Music Service: Monthly subscription for unlimited background music with licensed content. $45 per month for existing on-hold equipment customers.
Equipment Usage Fee: One-time usage fee for on-hold player hardware ($185). Customers do not purchase equipment outright; they pay for usage rights.
Music Equipment Fee: One-time equipment usage fee of $155 for background music-only customers who don't use on-hold services.

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Up to 2 productions per year at $50/month
Subscription	Monthly	Up to 4 productions per year at $65/month (Most Popular)
Subscription	Monthly	Up to 12 productions per year at $105/month
One time/ perpetual license	Pay-as-you-go	On-hold player usage fee
Subscription	Monthly	Unlimited background music at $45/month
One time/ perpetual license	Pay-as-you-go	Music-only equipment usage fee

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Hear Here product offering

Product offering

Core offering

Hear Here provides customized telephone on-hold messages and licensed background music for business phone systems, including custom script writing and voice recording, auto-attendant greetings, and network-based audio playback hardware. The company offers recurring monthly message and music subscriptions along with one-time player equipment fees, serving businesses nationwide from its New Braunfels, Texas base since 1987.

Product overview

Hear Here offers a unified telephone audio experience solution consisting of three core products: custom On-Hold Messages (professionally scripted and recorded audio for callers on hold), Background Music (licensed music channels that can be blended for unique business ambiance), and Auto Attendant Greetings (voice recordings for phone system menus). The company also provides network-based On-Hold Players that enable remote recording updates and scheduled message deployment. All services are delivered in-house with no equipment purchase required (for messages) and no long-term contracts. Pricing tiers are based on production frequency: up to 2, 4, or 12 productions per year at $50, $65, or $105 per month respectively, with background music available standalone at $45 per month.

Differentiator

Problem solved

Functional benefit

Products and services

On-Hold Messages

Quantifiable outcome

3X increase in call volume during COVID-19 for some businesses using on-hold messages
+1 more outcomes

Companies that use Hear Here

Customer profile

Named customers7 records

Segments1 record

Ideal customer profiles1 record

Hear Here technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature3 records

Hear Here partnerships and signals

Strategic signal

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Hear Here competitors and assessment

Company assessment

Emerging players

Rockbot: Digital music platform for businesses including background music and consumer engagement features. Comparable in the commercial background music space with an app-based and multi-location focus.
Soundtrack Your Brand: Cloud-based background music streaming service for businesses with licensed catalogs and multi-location controls. Comparable in the background music portion of Hear Heres offering, with a modern streaming-first delivery model.
Cloud Cover Music: Subscription background music service for businesses featuring licensed music channels and remote scheduling. Comparable in the licensed background music segment with a more streaming-native architecture.

Direct peers

Image Audio: Provider of on-hold messaging, voice prompts, auto attendant greetings, and background music for businesses. Closely comparable in product mix and SMB customer focus.
Easy On Hold: Direct competitor offering custom on-hold messaging, voice talent, and music on hold services for businesses. Closely comparable in product offering, target customer (SMBs), and turnkey service model.
Holdcom: Established direct competitor providing on-hold messaging, auto attendant greetings, and telephone audio solutions to businesses across multiple verticals. Comparable in service scope and SMB focus.
OnHold Marketing: Direct competitor offering custom on-hold messages, music, and auto attendant services to SMBs. Similar turnkey model with script writing, recording, and equipment provision.

Broad incumbents

Mood Media: Large global incumbent offering in-store media, background music, messaging on hold, and scent marketing for retail and commercial clients. Overlaps with Hear Heres background music and on-hold services but operates at vastly larger scale across multiple media categories.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Hear Here financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Hear Here leadership team

Management profile

Number of profiles

Hear Here funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Hear Here M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hear Here

What does Hear Here do?

Is Hear Here a public or private company?

Hear Here is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Hear Here founded?

Hear Here was founded in 1987. It employs 1 to 10 people.

Where is Hear Here based?

Hear Here is headquartered in New Braunfels, United States, in the North America region.

How does Hear Here make money?

Four revenue lines are on record. On-Hold Message Subscriptions are the primary driver. The others are background Music Service, equipment Usage Fee and music Equipment Fee.

Who are Hear Here's main competitors?

Emerging players on record are Rockbot, Soundtrack Your Brand and Cloud Cover Music. Direct peers are Image Audio, Easy On Hold, Holdcom and OnHold Marketing. Mood Media is listed as a broad incumbent.

Does Hear Here have an API?

No public API is recorded for Hear Here.

What industry is Hear Here in?

Hear Here's product category is Telephone On-Hold Audio Services. Its primary akta.pro industry code is BPAFAIAE, Audio Production & Podcasting. Its NAICS code is 51224 and its SIC code is 7385.