HealthWest

What HealthWest does

HealthWest is a Certified Community Behavioral Health Clinic (CCBHC) operating as a department of Muskegon County government in Michigan. The organization provides mental health, substance use disorder, and developmental disability services to more than 8,000 consumers annually across nine locations in Muskegon County, employing over 400 staff. Founded in 2006 and rebranded from Muskegon County Community Mental Health, HealthWest serves as the designated Community Mental Health services provider for the county under Michigan's public behavioral health system, with over 90% of its funding derived from Medicaid.

The organization's service portfolio spans outpatient mental health care, substance use treatment, crisis intervention, primary care screenings, care management, and care coordination. Its core technology footprint is built on the Latitude 43 electronic health record system, a third-party vendor platform; no proprietary technology stack is disclosed. Recent service extensions include an Integrated Health Clinic operated in partnership with Hackley Community Care, a co-responder model embedding behavioral health clinicians with local police departments, a patient portal for consumer self-service, a Narcan vending machine harm-reduction program, and a Veteran Navigator Program. These initiatives reflect the broader scope-of-service requirements accompanying the organization's CCBHC designation.

HealthWest generates revenue primarily through Medicaid reimbursement for behavioral health services, supplemented by state and federal grants, county appropriations, and limited fee-for-service arrangements. As a county-government entity, it does not raise private capital, pursue acquisitions, or operate under standard commercial pricing dynamics. Its customer base is essentially Muskegon County residents eligible for publicly funded behavioral health services, with payer mix heavily concentrated in Medicaid and the consumer base narrowly defined by clinical and socioeconomic eligibility criteria.

Name

HealthWest

Legal name

HealthWest

Website

https://healthwest.net

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

251–500 employees

Short description

HealthWest is a Certified Community Behavioral Health Clinic and department of Muskegon County, Michigan government, serving over 8,000 consumers annually with mental health, substance use, and developmental disability services across nine locations, funded primarily by Medicaid.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

County/District/Local Health Departments (HLAJAAAB), Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM)

Keywords

• Community behavioral health
• Mental health services
• Substance use treatment
• Developmental disability services
• Integrated primary care

Headquarters

HQ city

Muskegon

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Medicaid Revenue: Over 90% of HealthWest's annual funding comes from Medicaid. Services authorized for treatment of behavioral health and/or co-occurring substance use disorder concerns are covered for Medicaid recipients with no fees charged to the individual.
2. Sliding Fee Scale Services: For people with Medicaid who have a deductible (spend-down), there is a sliding fee scale. For those without insurance, services may be offered on a sliding fee scale based on family size and income. HealthWest serves all patients regardless of their inability to pay.
3. Block Grant Funding: Federal block grant funding through MDHHS/OROSC for substance use disorder services and community-based behavioral health programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

HealthWest is a Certified Community Behavioral Health Clinic (CCBHC) operated as a department of Muskegon County government, providing integrated mental health treatment, substance use disorder treatment, intellectual and developmental disability services, and integrated primary care, dental, pharmacy, and laboratory services to Muskegon County residents. The organization delivers community-based, whole-person care across nine locations, serving nearly 8,000 children and adults annually with a workforce of over 400 employees.

Product overview

HealthWest is a Certified Community Behavioral Health Clinic (CCBHC) providing a comprehensive suite of behavioral health and wellness services to Muskegon County residents. The organization operates as a single integrated service platform rather than a modular product architecture. Core services include Mental Health Services, Substance Use Disorder Treatment, Developmental Disability Services, Integrated Health Clinic (medical, dental, lab, pharmacy), Autism Program (ABA therapy), Youth & Family Services, Veteran Navigator Program, Crisis Residential Unit, and 24/7 Crisis Line support. Services are delivered through multiple locations including the main Mental Health Center, with a focus on whole-person care integrating physical health, mental health, and substance use treatment.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Services Integrated healthcare services for individuals living with serious and persistent mental illness, including psychiatric care, therapy, crisis response, and medication management. For Muskegon County residents experiencing depression, mood and anxiety concerns, PTSD, trauma, or other mental health needs.
• Substance Use Disorder Treatment Comprehensive substance use treatment including assessment, individual and group therapy, Medication Assisted Treatment (MAT), and recovery support services for Muskegon County residents struggling with opioids, alcohol, methamphetamines, or other substances.
• Developmental Disability Services Services for individuals with intellectual and/or developmental disabilities including assessment and referrals, clinical services, supports coordination, community employment services, supported independent living, and occupational/physical/speech therapy.
• Integrated Health Clinic Comprehensive health clinic offering medical care, dental services, laboratory testing, and pharmacy services under one roof through partnership with Hackley Community Care for Muskegon County residents needing integrated general care.
• Autism Program Applied Behavior Analysis (ABA) services for individuals diagnosed with autism, including Comprehensive Behavioral Intervention (16-25 hours/week) and Focused Behavioral Intervention (5-15 hours/week).
• Youth & Family Services Services for children/youth ages 0-26 with serious emotional disturbance and/or developmental disabilities, including home-based care, school-based services, parent support, juvenile justice programs, autism services, infant mental health, Mobile Response and Stabilization, and substance misuse recovery.
• Veteran Navigator Program Veteran Navigators assist Michigan Veterans and their families in navigating Veterans Affairs systems for mental health, substance abuse, financial assistance, housing, medical and dental services, disability services, and service animal assistance.
• Crisis Residential Unit State-licensed 6-bed crisis residence providing short-term recovery-oriented support and stabilization for adults experiencing mental health crises who do not require hospitalization, with the goal of returning to community independence.
• 24/7 Crisis Line 24-hour crisis support line (231-722-HELP / 231-722-4357) providing immediate mental health crisis intervention and connection to emergency services.
• Respite Services Temporary care services allowing caregivers breaks while trained providers care for children or adults with developmental disabilities and/or mental illness.
• Narcan Vending Machine Free Narcan (naloxone) vending machine located in the HealthWest Mental Health Center lobby providing community access to opioid overdose reversal medication.

Quantifiable outcome

• Nearly 80% of consumers surveyed reported being able to more effectively deal with life's daily problems
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Hackley Community CarecoreStrategic or Co-development PartnerPartnership between HealthWest and Hackley Community Care creates the Integrated Health Clinic offering medical, dental, lab, and pharmacy services in one location. This partnership enables true whole-person care addressing both behavioral health and physical health needs.
• Pathfinders (Muskegon)coreStrategic or Co-development PartnerHealthWest partners with Pathfinders for after-school and summer programming and social and community opportunities for youth dealing with trauma, educational hurdles, and sensory challenges. Pathfinders focuses on total wellness, mindfulness, movement, and provides respite for families.
• Lakeshore Regional Entity (LRE)coreStrategic or Co-development PartnerLakeshore Regional Entity is the regional entity managing behavioral health services. HealthWest works with LRE for customer services, grievances and appeals, provider network oversight, and Guide to Services publications.
• Michigan Department of Health and Human Services (MDHHS)coreStrategic or Co-development PartnerMDHHS provides grant funding through the Bureau of Community Based Services, Office of Recovery Oriented Systems of Care for the Health Wellness & Recovery community picnic event and other behavioral health programs.
• Area Police DepartmentsminorStrategic or Co-development PartnerHealthWest has partnered with area police departments in Muskegon County to embed mental health workers with officers, providing crisis intervention and reducing incarceration of individuals with mental health needs.
• Veterans AffairscoreStrategic or Co-development PartnerVeteran Navigators assist Michigan Veterans and families as they work through the many systems of Veterans Affairs for help with mental health, substance abuse, financial assistance, housing, medical and dental services, and disability services.

Scale indicators7 records

Recent moves6 records

Expansion highlights2 records

Direct peers

• Network180: Kent County's Community Mental Health Authority in Michigan — a directly comparable county-level CMHC/CCBHC providing behavioral health, substance use, and developmental disability services to a single Michigan county.
• Genesee Health System: Community mental health services provider for Genesee County, Michigan, operating as a CCBHC with integrated behavioral health and primary care — directly comparable scope and Michigan CCBHC peer.
• Community Mental Health Authority of Clinton, Eaton, and Ingham Counties: Multi-county Michigan CMHA providing behavioral health, IDD, and substance use services — a direct peer as a county-organized CCBHC operating under the same PIHP/Medicaid framework as HealthWest.
• Washtenaw County Community Mental Health: County-operated CMH serving Washtenaw County with a comparable suite of behavioral health, IDD, and SUD services — directly comparable operating model and CCBHC certification pathway.
• Saginaw County Community Mental Health Authority: Michigan county CMH authority providing behavioral health, developmental disability, and substance use services under Medicaid/PIHP contracts — comparable scale and regulatory posture to HealthWest.
• Hackley Community Care: Federally Qualified Health Center partnered with HealthWest to deliver integrated primary care, dental, and pharmacy; comparable in scope and geography, and a literal operational partner.

Broad incumbents

• Pine Rest Christian Mental Health Services: Large Michigan-based behavioral health nonprofit operating inpatient, outpatient, residential, and addiction services — a broader, more established Michigan behavioral health incumbent with overlapping service lines.
• Cherry Health: Michigan's largest FQHC, providing integrated primary, behavioral, dental, and pharmacy services — directly comparable integrated care model with broader Michigan geographic reach.
• Detroit Wayne Integrated Health Network: Michigan's largest PIHP managing behavioral health, IDD, and substance use services across Wayne County — comparable Medicaid-funded CCBHC/CMH services at significantly greater scale.

Regional players

• Common Ground: Michigan-based behavioral health and crisis services nonprofit operating a 24/7 crisis residential program and mobile response — comparable crisis services and Michigan footprint, focused on Oakland County.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/WeAreHealthWest
• Facebookfacebook.com/HealthWestMuskegon
• LinkedInlinkedin.com/company/healthwestmuskegon
• Instagraminstagram.com/healthwest_muskegon

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HealthWest