Amarok
Amarok is a privately held managed service provider and MSSP offering managed IT, cybersecurity, incident response, and AI services to 200+ small and mid-market clients across six offices in the US.
- Company typePrivate
- Founded2011
- HeadquartersIssaquah, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Amarok does
Amarok is a privately held managed service provider (MSP) headquartered in Issaquah, Washington, founded in 2011, that delivers outsourced IT infrastructure management, cybersecurity, and increasingly AI-enabled services to small and mid-market businesses. The company operates across at least six offices with a bicoastal footprint (Pacific Northwest plus Southeast US), serves more than 200 clients, and has been listed five times on the Inc. 5000. Its service portfolio centers on a Managed IT platform covering proactive infrastructure monitoring, help desk support, and network management, with adjacent Managed Security services (24/7 SOC, EDR/MDR, SIEM, vulnerability management, compliance support), Incident Response (ransomware remediation, attack containment, data recovery), and Professional Services/Consulting including vCIO and IT strategy. A growing set of supplementary modules — Cloud Solutions as a Microsoft Modern Work Solutions Partner, Hardware-as-a-Service, VOIP, Business Continuity & Disaster Recovery, Custom Development, and a dedicated Nonprofit IT vertical — extends the platform into adjacent spend categories.
The business model is recurring subscription-based managed services, augmented by project-based professional services and incident response engagements, sold via a sales-led go-to-market motion. Customer segmentation is horizontal with deliberate vertical extensions (notably nonprofit organizations) and pricing is not publicly disclosed. AI capability is delivered as a managed add-on through a partnership with Hatz AI, providing governed, SOC 2 Type II-certified access to 60+ large language models (including GPT-5 and Claude) for client-side content, document, and workflow automation. In March 2026 CEO Mark Wesley announced a $69 million headquarters build-out in Columbia, South Carolina's BullStreet District to accommodate workforce growth, signaling continued capital investment and regional expansion. Headcount is reported inconsistently across sources (11-50 per firmographics versus 35 per company website), and no revenue, funding, or ownership information has been disclosed in the source material.
Amarok firmographics
Firmographics- Name
- Amarok
- Website
- https://amarokmsp.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Amarok is a privately held managed service provider and MSSP offering managed IT, cybersecurity, incident response, and AI services to 200+ small and mid-market clients across six offices in the US.
- Ownership category
- akta.pro rank
Amarok industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)
- akta.pro secondary industries
- Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)
Keywords
Where Amarok is headquartered
LocationHeadquarters
- HQ city
- Issaquah
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Amarok business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- General corporate operations: AMAROK generates revenue through its business operations. No specific revenue model details were disclosed in the announcement.
Go-to-market motion1 record
Amarok product offering
Product offeringCore offering
Amarok (operating as FusionTek) is a managed service provider (MSP) and managed security services provider (MSSP) that delivers fully managed and co-managed IT infrastructure, 24/7 cybersecurity monitoring, incident response, and IT strategy services to businesses that lack internal IT teams. The portfolio is anchored by Managed IT Services and Managed Security Services and extends into incident response, vCIO consulting, cloud administration (Microsoft 365/Azure), backup/BCDR, VOIP, hardware-as-a-service, custom development, and a SOC 2–certified managed AI platform (Hatz AI).
Product overview
FusionTek is a managed service provider (MSP) and managed security services provider (MSSP) offering a comprehensive portfolio of IT services built around its core Managed IT Services platform. The core offering includes IT infrastructure monitoring, help desk support, network management, and built-in security protections. Additional service modules extend the platform including Managed Security Services (advanced cybersecurity and compliance), Incident Response Services (emergency ransomware remediation), and Professional Services & Consulting (vCIO and strategy). The company has expanded into AI services through the Hatz AI partnership, offering a Managed AI Services module that provides governed access to 60+ LLMs with enterprise security controls. Supplementary offerings include Cloud Solutions (Microsoft 365 & Azure management), Custom Development Services, Hardware as a Service, VOIP Phone Systems, and BCDR planning. The company serves multiple industry verticals with specialized offerings including Nonprofit IT Services.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Proactive IT infrastructure monitoring, help desk support, network management, and security delivered as a fully managed or co-managed service for businesses without internal IT teams.
- Managed Security Services Advanced cybersecurity protection including 24/7 monitoring, endpoint detection and response (EDR/MDR), SIEM, vulnerability management, and compliance support delivered as a managed security services provider (MSSP).
- Incident Response Services Emergency ransomware remediation, attack containment, data recovery, and post-incident hardening with 24x7 availability and deployable on-site teams.
- Managed AI Services (Hatz AI) Governed AI platform providing access to 60+ large language models with SOC 2 Type II certification, enterprise security controls, and a structured Crawl-Walk-Run adoption framework to enable safe AI adoption across organizations.
- Professional Services & Consulting Tailored IT consulting, vCIO services, IT strategy, budgeting, and technology roadmapping for business alignment.
- Custom Development Services Custom software and application development turning business ideas into technology solutions.
- Cloud Solutions (Microsoft 365 & Azure) Cloud hosting, Azure management, Microsoft 365 administration, and migration support delivered as a Microsoft Modern Work Solutions Partner.
- Hardware as a Service Flat-fee hardware model that qualifies as an operating expense, avoiding large capital outlays for equipment.
- VOIP Phone Systems Business phone systems configured and supported for call quality, routing, and reliability.
- Business Continuity & Disaster Recovery (BCDR) Backup, disaster recovery planning, and business continuity services to protect against data loss and minimize downtime.
- Nonprofit IT Services Specialized managed IT services for nonprofit organizations including budget-conscious solutions, scalable support for lean teams, and compliance-ready security posture for grant requirements.
Companies that use Amarok
Customer profileIdeal customer profiles2 records
Amarok technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Amarok partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights5 records
Amarok competitors and assessment
Company assessmentDirect peers
- Netrix: Managed IT, security, and cloud services provider serving mid-market and enterprise clients. Comparable on bundled MSP/MSSP positioning and U.S. regional delivery model.
- Dataprise: Mid-market MSP and MSSP offering managed IT, managed security, and cloud services with a similar multi-office U.S. footprint. Directly comparable in service catalog, target customer, and delivery model.
- eSentire: Pure-play MSSP delivering 24/7 MDR, SOC, and incident response to mid-market organizations. Closely comparable on security-led delivery and customer segment.
Others
- NinjaOne: Endpoint management and RMM platform used heavily by MSPs for endpoint and device management. Adjacent enabling technology rather than a direct services competitor, but operates in the same MSP ecosystem.
- ConnectWise: Software platform powering thousands of MSPs (PSA/RMM) rather than a direct services competitor. Relevant as an ecosystem participant that the subject's MSP peers and potentially the subject itself rely on for tooling.
Broad incumbents
- ConvergeOne: Large, established IT solutions provider offering managed services, collaboration, and security at scale. Comparable capability set but broader portfolio and significantly larger scale than the subject company.
- Konica Minolta IT Services: Large IT services division offering managed IT, cloud, and security to mid-market. Comparable service catalog but operates as a much larger, multi-national incumbent.
- Secureworks: Large incumbent MSSP offering managed detection, response, and security consulting. Overlaps with the subject's managed security and incident response capabilities at a much larger scale.
Emerging players
- Blackpoint Cyber: MSSP focused on managed detection and response for MSP-served SMB and mid-market clients. Comparable on MSSP delivery model and target customer profile.
- Arctic Wolf: Fast-growing MDR/SOC-as-a-service provider serving mid-market and SMB customers. Overlaps directly with the subject's managed security and 24/7 SOC offering.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Amarok social profiles
Digital presenceAmarok compliance and trust
Trust signalCompliance3 records
Amarok financial estimates
Financial estimateRevenue estimate
Valuation estimate
Amarok leadership team
Management profileNumber of profiles
Profiles1 record
Amarok funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Amarok M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Amarok
What does Amarok do?
Amarok (operating as FusionTek) is a managed service provider (MSP) and managed security services provider (MSSP) that delivers fully managed and co-managed IT infrastructure, 24/7 cybersecurity monitoring, incident response, and IT strategy services to businesses that lack internal IT teams. The portfolio is anchored by Managed IT Services and Managed Security Services and extends into incident response, vCIO consulting, cloud administration (Microsoft 365/Azure), backup/BCDR, VOIP, hardware-as-a-service, custom development, and a SOC 2–certified managed AI platform (Hatz AI).
Is Amarok a public or private company?
Amarok is a private company. It is classified as management employee owned and is currently operating.
When was Amarok founded?
Amarok was founded in 2011. It employs 11 to 50 people.
Where is Amarok based?
Amarok is headquartered in Issaquah, United States, in the North America region.
How does Amarok make money?
One revenue line is on record: general corporate operations.
Who are Amarok's main competitors?
Direct peers on record are Netrix, Dataprise and eSentire. Others are NinjaOne and ConnectWise. Broad incumbents are ConvergeOne, Konica Minolta IT Services and Secureworks. Emerging players are Blackpoint Cyber and Arctic Wolf.
Does Amarok have an API?
No public API is recorded for Amarok.
What industry is Amarok in?
Amarok's product category is Managed IT Services. Its primary akta.pro industry code is BPAKAHAA, Managed Security Services (MSSP) & 24/7 SOC Operations, with a secondary code of BPAEABAF, Endpoint & Device Management (UEM/MDM) Services. Its NAICS code is 541513 and its SIC code is 7373.