MedStar

Name

MedStar

Legal name

MedStar Ambulance, Inc.

Website

https://medstarma.com

Company type

Private

Founded year

1998

Operating status

Operating

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Interfacility Transport (IFT) & Patient Transfer Services (HLAFANAF)

Keywords

• Emergency medical services
• Ambulance transport services
• Advanced life support
• Basic life support
• Non-emergency medical transport

Headquarters

HQ city

Leominster

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Emergency Medical Transport Services: Emergency 911 response and transport services including Basic Life Support (BLS) and Advanced Life Support (ALS) for patients with serious or life-threatening injuries. Revenue generated through municipal contracts and insurance billing.
2. Inter-facility Transport: Non-emergency transportation of patients between healthcare facilities, including scheduled appointments and events. Revenue generated through healthcare facility contracts and insurance billing.
3. Wheelchair Van and Specialty Bus Service: Transportation of non-emergency patients to appointments and events using wheelchair vans and specialty bus services.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

MedStar provides emergency and non-emergency medical transportation services across Central and Western Massachusetts, operating approximately 100 ambulance and advanced life support vehicles from 12 locations. Core services include Basic Life Support (BLS) ambulance transport, Advanced Life Support (ALS) paramedic-level emergency response for 911 calls, inter-facility patient transport between healthcare facilities, stretcher transport, and wheelchair van and specialty bus services for non-emergency appointments. The company serves municipal 911 contracts, hospitals, healthcare facilities, and individual patients requiring medical transportation.

Product overview

MedStar is a locally-owned ambulance and emergency medical services company serving Central and Western Massachusetts. The company offers a comprehensive portfolio of medical transport services organized around three tiers of care: Basic Life Support (BLS) for non-life-threatening situations, Advanced Life Support (ALS) for 911 calls and serious emergencies, and Non-Emergency Medical Transportation including wheelchair van and specialty bus services. The company differentiates through advanced medical equipment (power stretchers, cardiac monitors, ventilators) and technology systems including Computer-Aided Dispatch, Electronic Patient Care Reporting, Fleet Eyes GPS tracking, and Zoll Respond mobile applications. With 12 locations and approximately 100 vehicles, MedStar serves Greater Worcester, Pioneer Valley, and MetroWest regions.

Differentiator

Problem solved

Functional benefit

Products and services

• Basic Life Support (BLS) Ambulance Service Emergency ambulance service for less critical medical situations, equipped with state-of-the-art equipment including automatic external defibrillator (AED), blood pressure monitoring, pulse oximetry, and oxygen delivery devices. Provided for municipalities and patients across Central and Western Massachusetts.
• Advanced Life Support (ALS) Ambulance Service Emergency transport service for 911 calls and transport involving serious or life-threatening injuries. Staffed by highly-trained paramedics utilizing Zoll X series monitors and HT-70 ventilators. Includes IV therapies, ventilator support, ECG monitoring, intubation, and medication administration.
• Stretcher Transport Service Critical service providing safe patient transport using power stretchers (first in Massachusetts) and bariatric stretchers with capacity up to 1600 pounds. Services include on-site care, medical treatment, and close attention to patient comfort and safety.
• Non-Emergency Medical Transportation Transportation service for patients requiring medical supervision but not emergency care, including wheelchair van and specialty bus service for transporting patients to appointments and events. Used by healthcare facilities and individual patients across Massachusetts.
• Emergency Patient Transport (Municipal 911 Contract Service) Emergency medical transport service under municipal 911 contracts providing three levels of care: Basic Life Support, Advanced Life Support, and Wheelchair Van/Specialty Bus Service. Core focus of MedStar's mission to deliver the fastest, most efficient emergency medical care to municipalities including Gardner, Fitchburg, and other Central Massachusetts cities and towns.
• Wheelchair Van and Specialty Bus Service Transportation of non-emergency patients to appointments and events using wheelchair vans and specialty bus services. Provided to healthcare facilities for patient transport and individual patients requiring mobility assistance.

Quantifiable outcome

• Emergency response times under 5 minutes in Fitchburg and averaging 3 minutes in Gardner, compared to the industry gold standard of 8 minutes 90% of the time
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature10 records

Partnerships

One partnership is on record.

• UMass Memorial Medical Center / UMass Medical SchoolcoreStrategic or Co-development PartnerMedStar is a proud corporate sponsor of the UMass Memorial Medical Center and UMass Medical School's annual Winter Ball black tie charity event. MedStar has helped raise over $250,000 for the Center for Autism and Neurodevelopmental Disorders (CANDO) Clinic through these sponsorship efforts. The Melehov brothers actively participate in organizing and supporting the event.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• American Medical Response (AMR): The largest private ambulance service provider in the United States, AMR operates 911 emergency response, interfacility transport, and non-emergency medical transportation across dozens of states including Massachusetts. Directly comparable to MedStar in core services (BLS, ALS, interfacility) but operates at vastly larger national scale under Global Medical Response ownership.
• Cataldo Ambulance Service: Massachusetts-based private ambulance service providing 911 response, ALS/BLS transport, and interfacility services across Greater Boston, North Shore, and other regions. Directly competes with MedStar for municipal 911 contracts and healthcare facility transport agreements within Massachusetts.
• Brewster Ambulance Service: Family-owned Massachusetts ambulance operator providing 911 response, ALS/BLS, and non-emergency transport across eastern Massachusetts and Cape Cod. Comparable in family-ownership structure and full-service EMS model to MedStar, and a direct competitor for municipal contracts in the Commonwealth.
• Armstrong Ambulance Service: Arlington, Massachusetts-based private ambulance company providing 911 emergency response, ALS/BLS transport, and specialty medical transport in Greater Boston. Direct Massachusetts competitor to MedStar with overlapping services, customer base (municipalities and hospitals), and operating model.
• Professional Ambulance (Pro EMS): Cambridge, Massachusetts-based private ambulance service specializing in 911 response, ALS/BLS, and critical care transport for Greater Boston and surrounding communities. Comparable to MedStar in service mix and municipal/hospital customer segments within the same state.
• Falck USA: US subsidiary of Denmark-based Falck Group, one of the largest international ambulance and emergency services operators. Provides 911 EMS, interfacility, and event medical services in multiple US states with a similar full-service model to MedStar, though at much larger scale.
• Trinity EMS: Lowell, Massachusetts-based private ambulance service providing 911 response, ALS/BLS, and interfacility transport across the Merrimack Valley and southern New Hampshire. Comparable regional-scale operator competing for municipal contracts and hospital relationships in adjacent geographies to MedStar.
• Fallon Ambulance Service: Quincy, Massachusetts-based private ambulance operator providing 911 EMS, ALS/BLS transport, and non-emergency medical transportation in Greater Boston and South Shore. Directly comparable in service portfolio and Massachusetts market focus, serving similar municipal and healthcare facility customers.

Broad incumbents

• Global Medical Response: Parent company of American Medical Response, Rural/Metro, and other national ambulance brands — the largest US emergency medical transport conglomerate. Competes with MedStar in Massachusetts markets through AMR and offers a broader portfolio of medical transport, fire/EMS, and managed services contracts.
• Rural/Metro Corporation: Historical national ambulance and fire protection services provider (now part of Global Medical Response). Competed with MedStar across multiple state markets with a broader portfolio of municipal 911, interfacility, and specialty transport services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MedstarLeominster
• LinkedInlinkedin.com/company/medstar-ambulance-inc.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MedStar