GLPI

What GLPI does

GLPI is an open-source IT Service Management (ITSM) platform operated by TECLIB S.A.S., a privately held French company founded in 2003 and headquartered in Paris with engineering operations in Caen. The platform unifies four primary modules — Helpdesk (ticketing, SLAs, service catalog), CMDB (configuration and asset inventory), Financial Management (budgets, licenses, suppliers), and Administration (user/group management) — and extends to dynamic inventory (agentless scanning and GLPI Agent), monitoring/security alerting, antivirus and mobile application management, and an environmental impact module (GLPI Carbon). The technology is built on PHP with MySQL/MariaDB and integrates with Azure, Centreon, Zabbix, NetEye, DeepL, Google, and OAuth2 via a plugin marketplace.

The business model is freemium: the core product is freely downloadable under GPL v2+, with revenue generated from GLPI Network Cloud (pay-as-you-go subscription hosted on OVH/Scaleway in France with a 45-day free trial), on-premise support subscriptions, official training, and partner-delivered professional services. Go-to-market is product-led and community-led, supplemented by a four-tier partner program (Registered, Silver, Gold, Platinum) with Platinum partners including Econocom, ITSM Factory, Infotel, Eoris, Ticgal, and IT Gouvernance. Customers span enterprise (Airbus, Transavia, Telefonica, La Poste, Burger King, Econocom, Giesecke+Devrient), government and defense (DGA, Conseil d'État, Météo France, Ministère de l'Agriculture, CNAF), and SMB segments across Europe, LATAM, APAC, and increasingly Africa.

TECLIB has no disclosed external funding and operates as a bootstrapped entity with 11–50 employees and registered capital of €445,930. Recent strategic activity centers on the GLPI 11 release (2025), a technology partnership with Zabbix announced at GITEX Africa 2026, and ongoing integration with Würth Phoenix's NetEye monitoring platform. Defense-sector credibility is anchored by GLPI's role as the inventory sub-module of the ISO 27001-certified Prelude NG SIEM used by the French DGA, and by participation in the Airbus-led H2020-SATIE cybersecurity project.

Name

GLPI

Legal name

TECLIB S.A.S.

Website

https://glpi-project.org

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

GLPI is an open-source IT Service Management platform operated by France-based TECLIB S.A.S., offering helpdesk, asset management, CMDB, and financial management tools to enterprises, governments, and SMBs globally via a freemium model with cloud and on-prem subscriptions.

Ownership category

akta.pro rank

Product category

IT Service Management (ITSM)

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Configuration Management Database (CMDB) Platforms (HDAEALAE)

akta.pro secondary industry

IT Asset Management (ITAM) Platforms (HDAEALAD)

Keywords

• IT service management
• Helpdesk ticketing
• Asset management
• IT inventory tracking
• Configuration management database

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Cloud Subscriptions (GLPI Network Cloud): Pay-as-you-go cloud hosting with daily backups, OVH-hosted infrastructure in Europe. Provides fully managed service with 45-day free trial.
2. On-Premise Subscriptions: Paid support and subscription plans for on-premise deployments with official support, updates, and privileged channel manager access.
3. Professional Services: Implementation, consulting, training, and deployment services through certified partner network worldwide.
4. Free Open-Source Core: Core GLPI software freely downloadable with community support. Revenue generated from community conversion to paid tiers.
5. Training Programs: Official GLPI training programs for users and administrators.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels16 records

Core offering

GLPI provides an open-source IT Service Management (ITSM) platform that unifies helpdesk ticketing, IT asset and configuration management (CMDB), financial management, and user administration in a single deployable solution. It is offered as a free community-edition download, as a paid cloud-hosted subscription (GLPI Network Cloud), and as on-premise subscriptions with official support, with monetization further driven by certified partner implementation services and training.

Product overview

GLPI is an open-source, all-in-one ITSM platform offered both as on-premise software and cloud-hosted service (GLPI Network Cloud). The core GLPI platform integrates four primary modules: Helpdesk for ticket management, CMDB for configuration and asset inventory, Financial Management for budgets and costs, and Administration for users and groups. Additional capabilities include inventory and asset management, data center management, environment impact tracking, dynamic inventory (agentless), antivirus management, application deployment, monitoring, security alerts, and mobile device management. Functionality is extended through a marketplace of plugins.

Differentiator

Problem solved

Functional benefit

Brands

• GLPI Network: Commercial offering by TECLIB providing official support, cloud hosting, and partner network for GLPI users.
• GLPI Agent

Products and services

• GLPI (Core Open-Source ITSM Platform) Open-source IT Service Management (ITSM) platform providing helpdesk ticketing, CMDB, financial management, user administration, and inventory/asset management. Available as a free community download, as on-premise subscription with official support, and as GLPI Network Cloud. Target users are enterprise, government, and mid-market IT departments.
• GLPI Network Cloud Cloud-hosted subscription version of the GLPI ITSM platform with pay-as-you-go pricing, daily backups, and 45-day free trial. Hosted on OVH/Scaleway infrastructure in Europe. Targeted at SMBs and mid-market organizations preferring managed cloud deployment.
• GLPI On-Premise Subscription Annual subscription providing official support, security updates, and privileged channel manager access for organizations deploying GLPI on their own infrastructure. Targeted at enterprises requiring on-premise control.
• GLPI-Agent Standalone inventory and asset discovery agent for GLPI deployments, enabling agent-based dynamic inventory scanning. Used for deeper system discovery and monitoring on endpoints.

Quantifiable outcome

• GLPI 11 release delivered significant enhancements in asset management and ticketing capabilities
• +2 more outcomes

Named customers23 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature13 records

Partnerships

26 partnerships are on record, tiered core, minor, platinum and silver.

• ZabbixcoreTechnology or Integration · 8 April 2026New technology partnership announced at GITEX Africa 2026. Alliance between Zabbix (open-source monitoring leader) and GLPI creates integrated infrastructure management solution. Partnership marks key milestone for open-source tech ecosystem in Africa and globally.
• Würth PhoenixcoreTechnology or Integration · 21 September 2023Gold partner in Germany organizing NetEye User Group events. Forge strong partnership integrating GLPI into NetEye unified monitoring platform. Joint efforts in R&D, DevSecOps security approach, and customer service delivery.
• NetEyecoreTechnology or Integration · 21 September 2023NetEye platform integrates GLPI for combined ITSM and monitoring capabilities. Users can enhance NetEye subscriptions with GLPI on-prem subscriptions. Joint customer service, delivery, and consultancy efforts.
• OVHcoreOthersPrimary server hosting provider for GLPI Network Cloud infrastructure. Servers hosted in Europe (France). OVH provides hardware and network layer while TECLIB handles installation and operation.
• ScalewayminorOthersComputer server hosting provider for additional cloud infrastructure. Servers hosted in Europe (France). Provides hardware and network layer only.
• StripecoreOthersOnline payment service for subscription processing. Handles credit card transactions directly. GLPI only receives last 4 digits for payment analysis. Full card details never stored on GLPI servers.
• SendgridminorOthersEmail relay service for GLPI notifications when PHP mode is used and no custom SMTP is configured. Default email notification delivery.
• EconocomplatinumChannel Partner/ Reseller/ DistributorPlatinum partner featured in customer testimonials. Major European digital services company providing IT deployment and management services including GLPI implementations.
• ITSM FactoryplatinumChannel Partner/ Reseller/ DistributorPlatinum partner in the GLPI Network partner ecosystem. Provides ITSM-focused implementation and consulting services.
• InfotelplatinumChannel Partner/ Reseller/ DistributorPlatinum partner in the GLPI Network partner ecosystem.
• EorisplatinumChannel Partner/ Reseller/ DistributorPlatinum partner in the GLPI Network partner ecosystem.
• TicgalplatinumChannel Partner/ Reseller/ DistributorPlatinum partner in the GLPI Network partner ecosystem based in Galicia, Spain.
• IT GouvernanceplatinumChannel Partner/ Reseller/ DistributorPlatinum partner providing IT governance and GLPI implementation services. Featured in customer testimonials.
• PronetsilverChannel Partner/ Reseller/ DistributorSilver partner in Brazil with 35 years of IT industry experience. Specializes in technical support and ITSM services. Provides GLPI implementation, deployment, and consulting for Brazilian market.
• Reel ITsilverChannel Partner/ Reseller/ DistributorSilver partner in France. 20-year-old French IT group specializing in AI, Cybersecurity, and Infrastructure. Serves public and private sectors including aerospace, healthcare, education, and industry.
• Poko ITSsilverChannel Partner/ Reseller/ DistributorSilver partner in Serbia. IT company specializing in GLPI-powered ITSM and ITAM solutions. Provides consulting, architecture design, deployment, integration, and advanced automation services.
• Neurones TechnologiessilverChannel Partner/ Reseller/ DistributorSilver partner in Ivory Coast (Côte d'Ivoire). IT and telecom solutions provider with 15+ years in West and Central Africa. Provides customized technology solutions for partner organizations.
• OpenITsilverChannel Partner/ Reseller/ DistributorSilver partner in Poland. Polish IT services company helping businesses manage technology reliably. Services include helpdesk, server administration, cybersecurity, Microsoft 365, virtualization, and cloud solutions.
• Forfirm Consulting SaglsilverChannel Partner/ Reseller/ DistributorSilver partner in Switzerland. Consulting firm founded in 2014 specializing in ICT, Digital, Finance, and GRC. Offices in Zurich and Lugano serving Swiss business ecosystem.
• HOGO JapansilverChannel Partner/ Reseller/ DistributorSilver partner in Japan. Provides IT support, system management, and digital operations services to businesses in Japan including financial institutions, industrial companies, and service businesses.
• Bytebloom ECsilverChannel Partner/ Reseller/ DistributorSilver partner in Ecuador. Ecuadorian company specializing in automation, IT service management, monitoring, and observability. Supports public and private sector organizations.
• Comutel PerúsilverChannel Partner/ Reseller/ DistributorSilver partner in Peru. Infrastructure and IT solutions provider focused on Peruvian enterprise market. Specializes in strategic technology distribution.
• AirbuscoreStrategic or Co-development PartnerEuropean H2020-SATIE project participant. GLPI integrated as inventory software in Airbus cyber-attack simulation and vulnerability detection software. Strategic collaboration for defense and cybersecurity applications.
• Direction Générale de l'Armement (DGA)coreStrategic or Co-development PartnerFrench defense procurement agency. GLPI integrated as sub-module of ISO 270001-certified SIEM Prélude NG for cybersecurity operations. Government defense sector customer.
• CS (Cybersecurity Specialist)coreStrategic or Co-development PartnerCybersecurity specialist collaborating on Prélude NG SIEM integration with GLPI for Direction Générale de l'Armement. Expertise in defense sector security implementations.
• IRT SystemXminorStrategic or Co-development PartnerResearch institute collaborating on IEN Project (Impact Environnemental du Numérique) for GLPI Carbon plugin development. Joint innovation for environmental impact measurement.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• ServiceNow: Enterprise ITSM/ESM market leader with the Now Platform. Direct competitor in ITSM, ITAM, and CMDB but at a vastly larger scale; targets Global 2000 enterprises with deep workflows, AI, and integrations.
• BMC Helix ITSM: Established enterprise ITSM platform (formerly Remedy) with CMDB, ITAM, and service desk capabilities. Competes in large enterprise segment where GLPI also wins via partners like Econocom.

Direct peers

• Jira Service Management (Atlassian): Closely comparable ITSM platform with native integration to Jira for development teams. Competes head-to-head with GLPI in mid-market and enterprise ITSM, with stronger DevOps-adjacent positioning.
• Freshservice (Freshworks): SaaS ITSM platform targeting mid-market and enterprise with helpdesk, asset management, and CMDB modules. Similar feature set to GLPI's core modules with a more commercial SaaS go-to-market.
• ManageEngine (Zoho): Suite of IT management tools including ServiceDesk Plus, AssetExplorer, and CMDB modules. Closely comparable feature set to GLPI with both on-premise and cloud delivery; similar SMB/mid-market positioning.
• SysAid: ITSM platform with helpdesk, asset management, and CMDB functionality. Competes in the mid-market segment with similar feature scope to GLPI and increasing AI investment.
• Ivanti Neurons for ITSM: ITSM/ITAM platform (formerly Cherwell) with strong asset management and CMDB capabilities. Targets enterprise and government segments with unified endpoint management integration.
• OTRS (Znuny): Open-source ITSM/ticketing platform with community and commercial editions. Most direct open-source competitor to GLPI with similar freemium model and community-driven development.

Emerging players

• iTop (Combodo): Open-source ITSM and CMDB tool from a French vendor with comparable feature set including CMDB, helpdesk, and ITAM. Direct open-source competitor with similar community/subscription model.
• Zendesk: Service desk and customer support platform expanding into ITSM use cases. Adjacent rather than direct ITSM/ITAM competitor, but overlaps in ticketing and service catalog for IT support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLUMG2P30gRaHYVZwtqLdRIe2DtkDkNG_s
• Xx.com/glpi_project
• Facebookfacebook.com/glpiproject

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GLPI