What TICGAL does

TICGAL (legal name: Tecnoloxías da Información e Comunicación de Galicia, S.L.U.) is a privately held Spanish IT services company founded in 2014 and headquartered in Pontevedra, Galicia. The company is a GLPI Network Platinum Partner — ranked fourth worldwide and the first non-French partner to achieve that status — and specializes in the open-source GLPI IT service management and asset management platform. Its core product set comprises GLPI360, the umbrella service brand; the Gapp mobile application family (Self-Service, White Label, Custom, Desktop, and Essentials) that extends GLPI to mobile devices; the UXÍA AI-powered omnichannel chatbot; and a portfolio of proprietary plugins (ActualTime, TAM, Tviewer, COSTS, Task'n'drop, GLPI Reminders, MFA for GLPI 11) and integrations (3CX, GDrive, One-Time Secret, Signaturit, VIDsigner, Borgbase). Distribution runs through a direct enterprise sales portal (xes.ticgal.com), the ATenda online shop, and Google Play/Apple App Store mobile distribution.

The company targets two primary customer segments — Enterprise IT Departments and Public Administration — with Managed Service Providers as a secondary segment. Its revenue model blends professional services (GLPI implementation, customization, training), recurring support packages, subscription-based mobility and plugin offerings, and one-time software licenses. Pricing is quote-based, not publicly disclosed, and contracts are typically multi-year. The company is bootstrapped with no disclosed funding rounds, founder-owned, and is ISO/IEC 27001:2022 certified by AENOR (achieved 2025), positioning it for enterprise and public-sector procurement where security credentials are required. Operational geographies include Spain (Galicia, with reach across the Iberian Peninsula and France), the Baltic-Nordic region, and Brazil, supported by active participation in industry events and the GLPI partner network.

Name

TICGAL

Legal name

Tecnoloxías da Información e Comunicación de Galicia, S.L.U.

Website

https://tic.gal

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

TICGAL is a Spain-based, bootstrapped GLPI Platinum Partner that delivers professional services, proprietary plugins, the Gapp mobile suite, and the UXÍA AI chatbot to enterprise IT departments, public administration, and MSPs across Europe and Latin America.

Ownership category

akta.pro rank

Product category

IT Service Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), iPaaS & Workflow Automation (BPAMAOAB), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• IT service management
• GLPI consulting
• ITSM plugins
• Mobile helpdesk
• Open source ITSM

Headquarters

HQ city

Pontevedra

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. GLPI Professional Services: Implementation, configuration, and customization services for GLPI deployments including consulting for essential plugins to full-fledged multi-platform applications.
2. GLPI Support Packages: Professional support packages designed to deliver maximum value to organizations, providing ongoing technical assistance and maintenance.
3. Software Licenses: Sale of specialized software licenses including GLPI plugins, technical training, and related software products through the online shop (ATenda).
4. GLPI Plugins and Extensions: Development and sale of proprietary GLPI plugins enhancing built-in features, including ActualTime, TAM, COSTS, Tviewer, and others.
5. Mobility Solutions: Gapp mobile applications and desktop solutions for GLPI, including Self-Service, White Label, and Custom versions.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

TICGAL sells GLPI-focused IT service management software, proprietary GLPI extensions, and adjacent professional services to enterprise IT departments, public administrations, and managed service providers worldwide. The company's core deliverable is the Gapp mobile application suite (Self-Service, White Label, Custom, and Desktop variants), the UXÍA AI-powered chatbot for GLPI helpdesk automation, a portfolio of proprietary GLPI plugins (time tracking, attendance, remote control, cost control, MFA, etc.), and integration modules. These software products are bundled with GLPI professional services, support packages, and training sold via direct enterprise sales and the ATenda online shop.

Product overview

TICGAL is a GLPI-focused IT services company and GLPI Network Platinum Partner (ranked fourth worldwide, first non-French partner) offering a comprehensive portfolio of products and services centered on the open-source GLPI ITSM platform. The core offering revolves around GLPI Mobility Solutions, anchored by the Gapp mobile application (available in Self-Service, White Label, Custom, and Desktop variants) and the UXÍA AI chatbot for automated support. TICGAL also develops and maintains a suite of GLPI plugins including ActualTime (time tracking), TAM (attendance/leaves), Tviewer (remote control), JS Addons, YAGP, Task'n'drop, GLPI Reminders, COSTS (cost control), and MFA for GLPI 11. Integration modules cover 3CX (VoIP), Google Drive, One-Time Secret, and Signaturit (electronic signatures). The company operates ATenda, an online marketplace for GLPI licenses, plugins, and training. GLPI360 is the umbrella service brand encompassing the full range of consulting, support, and training services around GLPI.

Differentiator

Problem solved

Functional benefit

Brands

• GLPI360: A suite of plugins, integrations, mobility solutions, support, and training services designed to elevate and streamline GLPI experience.
• Gapp
• UXÍA
• ATenda

Products and services

• Gapp Mobile Application Suite TICGAL's flagship native mobile application for GLPI, available on Android and iOS, providing ticketing, incident management, project management, and asset workflows on mobile devices. Sold in multiple editions: Self-Service (end-user portal), White Label (partner/enterprise re-branding), Custom (bespoke variant), Desktop (native desktop client), and Essentials (lightweight companion app). Gapp 3 supports Mobile Service and Project Management for GLPI 11.
• UXÍA AI Chatbot AI-powered omnichannel chatbot for GLPI that uses natural language processing and knowledge retrieval to automate helpdesk responses, answer FAQs, and assist users across web and WhatsApp channels.
• GLPI Plugins Suite (ActualTime, TAM, Tviewer, COSTS, MFA for GLPI 11, JS Addons, Task'n'drop, YAGP, GLPI Reminders) Collection of proprietary GLPI plugins sold individually or as a suite, extending the platform's built-in features. Includes ActualTime (time tracking with running timers), TAM (attendance and leave management), Tviewer (remote system control), COSTS (asset and project cost control), JS Addons (analytics and chat features), YAGP (additional functionality), Task'n'drop (scheduled and recurring tasks), GLPI Reminders (browser extension for Chrome and Firefox), and MFA for GLPI 11 (two-factor authentication via email code).
• GLPI Professional Services Implementation, configuration, and customization services for GLPI deployments — from essential plugins to full-fledged multi-platform applications — delivered as consulting engagements tailored to organizational needs.
• GLPI Support Packages Recurring professional support packages providing ongoing technical assistance, maintenance, and maximum-value service delivery to organizations running GLPI.
• IT Services Broader IT services spectrum spanning local IT support, countrywide software licenses, and global IT initiatives — supporting SMEs in digital transformation through programs such as Kit Digital co-funded by EU Next Generation funds.

Quantifiable outcome

• Ranked 4th worldwide among GLPI partners
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability3 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered flagship, core and minor.

• Teclib / GLPI NetworkflagshipStrategic or Co-development Partner · 1 January 2024GLPI Network Platinum Partner - ranked 4th worldwide and first non-French partner. TICGAL provides GLPI implementations, customizations, support, and training as a certified partner, contributing to the GLPI ecosystem's global expansion.
• Rinoceronte EditoracoreStrategic or Co-development PartnerCollaboration between two Galician companies to create Rinodicionarios mobile app - making the largest Galician multi-dictionary available on Android and iOS. TICGAL provided technical development while Rinoceronte contributed content expertise.
• 3CXcoreTechnology or IntegrationIntegration partnership providing seamless connection between virtual phone systems and GLPI for enhanced communication and productivity within the IT service management workflow.
• European Union (Kit Digital / Next Generation)coreGTM or Marketing PartnerCo-funded by EU Next Generation funds through the Kit Digital program. TICGAL delivers digital transformation services to Galician SMEs using European recovery funds, expanding market reach while supporting regional digitalization goals.
• AGASOLminorOthersGalician technology association membership providing networking, industry collaboration, and visibility within the regional tech ecosystem.
• ASOLIFminorOthersGalician free software association membership supporting open source technology advocacy and collaboration with like-minded organizations.
• Cluster TIC GaliciaminorOthersGalician ICT cluster membership providing access to collaborative opportunities, industry events, and business development resources within the regional technology sector.
• Cámara de Comercio de Pontevedra, Vigo y Vilagarcía de ArousacoreGTM or Marketing PartnerMultiple programs including Xpande Digital (digital transformation), Ciberseguridad (cybersecurity improvement), and other SME support initiatives co-funded by European regional development funds.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Others

• osTicket: osTicket is a widely deployed open-source helpdesk and ticketing platform that competes in the same open-source ITSM category as GLPI. Customers choosing between open-source helpdesk options may select osTicket over a GLPI-TICGAL deployment.

Emerging players

• SysAid: SysAid is an ITSM platform with both cloud and on-premises editions, directly competing with GLPI for mid-market and enterprise service desk wins where TICGAL also bids.
• InvGate: InvGate provides a modern ITSM and asset management platform that competes in the same mid-market service desk segment as GLPI-based deployments. It represents a credible proprietary alternative for customers considering TICGAL's open-source stack.
• Moveworks: Moveworks is an AI platform for employee support and IT helpdesk automation that overlaps strategically with TICGAL's UXÍA AI chatbot. Both target AI-driven automation inside enterprise IT service management workflows.

Broad incumbents

• ManageEngine (Zoho): ManageEngine's ServiceDesk Plus is a long-standing ITSM and asset management suite directly competing with GLPI in the SMB and mid-market space, with a large partner network and bundled approach comparable to TICGAL's GLPI360 service suite.
• Atlassian (Jira Service Management): Atlassian's Jira Service Management is one of the largest proprietary ITSM platforms and competes with GLPI-based deployments for enterprise service desk budgets. Atlassian's partner ecosystem parallels Teclib's GLPI Network in which TICGAL operates.
• Ivanti: Ivanti is a broad ITSM, IT asset management, and endpoint management vendor. Its ITSM offerings compete head-to-head with GLPI in enterprise and public-sector accounts, particularly across Europe where TICGAL also sells.
• Freshworks (Freshservice): Freshworks offers Freshservice, a SaaS ITSM and IT asset management suite competing against GLPI in the same mid-market and enterprise helpdesk segment TICGAL serves. Both target IT service management workflows but Freshservice is a proprietary cloud suite while TICGAL specializes in the open-source GLPI stack.
• ServiceNow: ServiceNow is the dominant enterprise ITSM platform and defines the upper end of the market TICGAL competes in via GLPI. Many TICGAL prospects weigh ServiceNow's bundled ecosystem against a GLPI-based deployment.

Direct peers

• Teclib: Teclib is the editor and primary steward of GLPI. TICGAL operates as a Platinum Partner within Teclib's network, making Teclib both the upstream platform owner and the closest counterpart in the GLPI services ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ticgalcom
• Facebookfacebook.com/TICgal

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TICGAL