Automated Decision

What Automated Decision does

Automated Decision, doing business as myWork, is a New York-based software company founded in 2012 that operates the myWork platform, an API-first facility management and field service system. The platform coordinates work orders, field technicians, vendors, assets, approvals, procurement, compliance documentation, and operational visibility across multi-site operators. It is delivered as a modular suite including Work Order Management, Planned Maintenance, Asset Management, Multi-Site Operations, Compliance & Audits, Client Reporting, Field Mobile, Client Portal, Provider Portal, and an Enterprise tier, all underwritten by the myWork IQ AI layer and a prebuilt integration marketplace covering Salesforce, SAP, Oracle, ServiceNow, IBM Maximo, NetSuite, Coupa, HubSpot, QuickBooks, Sage, Slack, Microsoft Teams, ChatGPT, and Fieldpiece. Underlying architecture is API-first with event destinations, webhooks, and SDK support for custom integrations with ERP, HR, accounting, and procurement systems.

The company serves multi-site enterprises and facility management operators, with named customers spanning property management (MCS — Making Communities Shine, Cushman & Wakefield), water heating (A. O. Smith), facility maintenance (Vixxo, Shields, Ferrandino & Son), luxury retail (Christian Dior), QSR (Wendy's, Honeygrow), nonprofit retail (Goodwill), government services (Chugach Government Solutions), landscape services (BrightView), HVACR diagnostics (Fieldpiece), and real estate investment (RMS Investment Group). It monetizes via custom-quoted, annual SaaS subscriptions priced by number of locations, users, workflows, integrations, and support tier, supplemented by professional services for implementation, integration, and migration. The company operates as a private LLC (legal entity MyWork, LLC) with a 1–10 employee range, no disclosed funding, and no public revenue, ARR, or headcount trend.

Customer cohorts such as MCS (340 sub-clients, 35K+ locations across 50 U.S. states and Canada) and Vixxo (150K+ provider network) signal the platform's scale at the customer level, while reported outcomes such as 98.4% SLA met rate, 2.4-hour MTTR, 95% manual data entry reduction, and 12.4% growth in completed preventive maintenance describe in-product impact. Active international deployments include Christian Dior (Paris), Tesco (Manchester), and Unilever (London), suggesting a commercial footprint extending from North America into Western Europe, though the company does not assert a global footprint claim.

Name

Automated Decision

Legal name

MyWork, LLC

Website

https://automateddecision.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Automated Decision, operating as myWork, is a private SaaS company providing an API-first facility management and field service platform for multi-site enterprises, coordinating work orders, technicians, vendors, assets, compliance, and client reporting across hundreds of locations through subscription-based annual contracts.

Ownership category

akta.pro rank

Product category

Facility Management Software

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

B2B/EDI & Supply Chain Process Automation Platforms (HDAEAHAK)

akta.pro secondary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Field service management
• Facility management software
• Work order management
• Preventive maintenance software
• Multi-site operations platform

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Subscription: Subscription-based pricing model based on operating model, number of locations, users, workflows, integrations, and support needs. Professional services available for implementation, integrations, and migrations.

Pricing tiers

Distribution channels4 records

Marketing channels4 records

Core offering

Automated Decision (operating as myWork) sells a B2B SaaS platform that coordinates work orders, field technicians, vendors, assets, compliance, and client reporting for multi-site facility management and field service operations. The platform is sold via quote-based annual subscriptions scoped to operating model, locations, users, workflows, and integrations, with professional services available for implementation and migrations. It is delivered as an API-first system with a mobile field app, branded client and provider portals, and an AI-assisted intelligence layer (myWork IQ) for workflow configuration, reporting, and operational insights.

Product overview

myWork is a unified platform with modular architecture designed for facility management and field service operations. The core platform coordinates work orders, technicians, vendors, approvals, procurement, compliance, and operational visibility across multiple locations. The platform consists of integrated modules including Work Order Management, Planned Maintenance, Asset Management, Multi-Site Operations, Compliance & Audits, and Client Reporting. Additional components include myWork IQ (AI layer), Field Mobile (technician app), Client Portal, and Provider Portal. The Enterprise tier targets global FM operators. The platform offers an App Marketplace for third-party integrations and API-first architecture for custom connectivity.

Differentiator

Problem solved

Functional benefit

Products and services

• myWork Platform Unified SaaS platform for facility management and field service operations that coordinates work orders, field technicians, vendors, assets, approvals, compliance, and client reporting across multiple sites from one connected system, sold to multi-site enterprises, management companies, regional operators, and service providers.
• Professional Services Dedicated implementation, complex integrations, and migration support delivered by industry experts to deploy myWork and drive adoption, available separately from the subscription.

Quantifiable outcome

• Work order volume increased 32.8% month-over-month
• +6 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability2 records

Feature9 records

Partnerships

Three partnerships are on record, tiered core.

• FieldpiececoreTechnology or IntegrationFieldpiece Job Link connects HVACR diagnostics, jobs, and field service workflows with myWork. The partnership provides technicians with wireless HVACR diagnostic platform integration and mobile field workflows for real-time tools and faster, more accurate service.
• SalesforcecoreTechnology or IntegrationPrebuilt integration connecting myWork work orders, field data, and client information with Salesforce CRM for unified customer and operational data.
• SAPcoreTechnology or IntegrationPrebuilt ERP integration enabling work order data synchronization with SAP systems for finance, procurement, and operational alignment.

Scale indicators11 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Fiix (by Rockwell Automation): Fiix is a cloud-based CMMS focused on maintenance, asset, and work order management. Comparable to myWork's core modules for facility management teams and multi-site operators, now backed by Rockwell Automation's industrial scale.
• ServiceTitan: ServiceTitan is a field service management platform primarily serving HVAC, plumbing, and other trades contractors. Comparable to myWork on work order, dispatch, technician mobile workflows, and contractor-side facility operations, though concentrated in trades rather than multi-tenant FM.
• UpKeep: UpKeep is a CMMS and asset operations management platform for maintenance teams and facility operators. Overlaps with myWork on work orders, preventive maintenance, asset tracking, and multi-site visibility for facility and field service teams.
• MaintainX: MaintainX is a mobile-first CMMS and work order platform used by maintenance and operations teams. Closely comparable to myWork on work order management, preventive maintenance, and mobile technician workflows, serving a similar mid-market and multi-site facility audience.

Emerging players

• Jobber: Jobber is field service software for small service businesses with quoting, scheduling, and work order capabilities. Overlaps with myWork on technician mobile workflows and service provider coordination, though focused on SMB rather than enterprise FM.
• Connecteam: Connecteam is a workforce and operations app with employee scheduling, job checklists, and field task management. Comparable to myWork's mobile field workflows for service providers and multi-site operators, though broader in scope and less FM-specialized.

Broad incumbents

• ServiceNow Field Service Management: ServiceNow offers field service management as part of its broader enterprise workflow platform. Overlaps directly with myWork on work order management, dispatch, and asset workflows, but competes as a bundled suite rather than a purpose-built FM/FSM specialist.
• SAP Field Service Management: SAP's FSM offering connects field operations to S/4HANA and ERP workflows. Directly comparable to myWork's ERP-integrated service delivery model, especially for large enterprises, but bundled inside a much larger SAP platform.
• IBM Maximo Application Suite: IBM Maximo is a long-established asset management and FM platform serving enterprise and government clients. myWork lists Maximo as an integration partner, indicating direct feature overlap in asset management, work orders, and compliance for multi-site operators.
• Salesforce Field Service: Salesforce Field Service (formerly ServiceMax) provides work order, dispatch, and asset-centric FSM for enterprise customers. Comparable to myWork in multi-site operations, but anchored in a CRM-led platform with much broader enterprise distribution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MobileDecom
• Facebookfacebook.com/Automated-Decision-113741260058847
• LinkedInlinkedin.com/company/automated-decision

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Automated Decision