Telair

What Telair does

Telair Pty Ltd is an Australian B2B telecommunications and managed IT services provider founded in 2006 by Managing Director Edward Wenman and headquartered in Brisbane, with additional offices in Perth and Melbourne. The company operates a carrier-agnostic model, aggregating connectivity from every major Australian wholesale carrier — nbn, Telstra Wholesale, Vocus, TPG/AAPT, Optus, ACG, Opticomm, Vision Network, and VostroNet — alongside fixed wireless, and reselling those pipes to SMB and enterprise customers. Its core product portfolio spans business internet (nbn, enterprise fibre up to 2000/2000Mbps with 99.95% SLAs, SD-WAN with Connection Assurance failover), business voice (proprietary uPBX hosted PBX, Business SIP trunking, UCme softphone, Cloud Dial, virtual fax, inbound 1300/1800 numbers, Microsoft Teams Phone integration), business mobile plans with international roaming, and a managed IT layer that includes desktop and server management, Sophos-led cybersecurity, Microsoft 365 support, and GPS vehicle tracking.

The business model is overwhelmingly subscription-recurring — uPBX is priced per-user from approximately A$25/month, business fibre plans from A$349 to A$999/month, Managed IT at A$80-A$110 per user per seat, and roaming packs as pay-as-you-go — layered over 24-48 month contracts with early termination fees and occasional hardware sales (Yealink handsets, D-Link SD-WAN gateways). Distribution is sales-led and direct (1800 TELAIR phone channel, 'Speak to an Expert' web forms, Telephone Account Managers for SMB portfolio expansion) supplemented by a channel-partner ecosystem that includes Cisco, Sophos Gold, Yealink Premier, Microsoft, Megaport, NextDC, and the BNI referral network of more than 6,000 Australian businesses. Telair's stated customer base is in the thousands across Australia, served through self-service portals (Customer Portal, uPBX Portal, Mobile Portal, SD-WAN Portal) and Australian-based technical helpdesk teams.

The company is privately held, Australian-owned, and bootstrapped — no external funding, no disclosed revenue, no parent company, and no subsidiaries are recorded. Growth to date has been organic, anchored by 2018's multi-city expansion into Perth and a larger Brisbane headquarters, the addition of Chris Bateman as General Manager in April 2018, ongoing product expansion (Fibre1000 in April 2018; 60+ destination Mobile Roaming Packs in December 2024), and integration depth with Microsoft Teams and Sophos. The 2018 plan to double headcount over five years and active hiring of sales, marketing, and L1 helpdesk staff indicate the company remains in an extended, steady-build growth phase rather than a hyper-growth or plateau trajectory.

Name

Telair

Legal name

Telair Pty Ltd

Website

https://telair.com.au

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Telair is an Australian B2B telecommunications and managed IT provider, delivering business internet, hosted voice (uPBX), mobile, SD-WAN, and Sophos-led cybersecurity to SMBs and enterprises through a carrier-agnostic, subscription-based model across Brisbane, Perth, and Melbourne.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Business telecommunications services
• Managed IT services
• Cloud phone systems
• Business internet connectivity
• Enterprise SD-WAN solutions

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Business Internet Services: Monthly subscription plans for business internet including nbn, fibre (Vocus, Telstra, TPG, ACG), and wireless connectivity. Plans range from basic nbn to high-speed enterprise fibre up to 2000Mbps with guaranteed speeds and SLAs.
2. Business Voice Services: Hosted PBX (uPBX), Business SIP, and voice services with per-user or per-channel pricing. Includes UCme softphone licensing, virtual fax, and inbound number services.
3. Business Mobile Plans: Mobile plans for businesses including 4G and 5G options with data banking and sharing capabilities. Roaming packs available for international travel.
4. Managed IT Services: Managed IT support, security (Sophos), and technology solutions with per-user monthly pricing. Includes desktop/server management, network management, and implementation services.
5. Phone Systems: Cloud-based phone systems for small business and enterprise with hardware (Yealink handsets) bundled or sold separately.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Telair is an Australian carrier-agnostic telecommunications and managed IT provider delivering business internet (nbn, enterprise fibre, wireless), cloud voice services (Hosted PBX, SIP, softphone), business mobile plans, SD-WAN, and managed IT/security solutions. It resells wholesale infrastructure from nbn, Telstra, Vocus, TPG, ACG and Optus, bundling connectivity with its proprietary uPBX and UCme platforms, Sophos security, and Microsoft Teams Phone integration for small, medium and enterprise business customers across Australia.

Product overview

Telair is an Australian telecommunications and managed IT service provider offering a comprehensive suite of connectivity and communication solutions. The core product portfolio centers on business voice services (uPBX Hosted PBX, Business SIP, UCme Softphone), business internet (nbn, enterprise fibre from multiple providers including Vocus, TPG, Telstra, ACG, and wireless), mobile services (4G/5G business plans with roaming), and managed IT (desktop/server/network management, Sophos security). Products operate as interconnected services: uPBX cloud phone system integrates with UCme softphone and Microsoft Teams Phone; internet services provide connectivity for voice over IP; Managed IT extends to include Sophos cybersecurity; and multiple self-service portals (Customer Portal, uPBX Portal, Mobile Portal, SD-WAN Portal) provide management capabilities. The company serves small, medium, and enterprise businesses across Australia through carrier partnerships with nbn, Telstra, Vocus, TPG, and others.

Differentiator

Problem solved

Functional benefit

Brands

• uPBX: Cloud PBX phone system for business communications
• UCme
• Cloud Dial
• Telair Managed IT
• Connection Assurance

Products and services

• uPBX Hosted PBX Cloud-based phone system (Hosted Private Branch Exchange) enabling Australian businesses to make and receive calls over the internet through desktop handsets, computers, smartphones and tablets, with features including voicemail, call recording, automatic routing and real-time analytics. Scalable from 2+ users with no hardware maintenance requirements.
• UCme Softphone Proprietary cloud-based softphone application that lets employees make and receive business calls through computers, laptops, tablets and smartphones using an internet connection, integrated with the uPBX hosted PBX platform.
• Business SIP SIP trunking service connecting existing on-site PBX phone systems to the internet for voice calls, video chats and instant messaging with HD quality and automatic failover.
• Business Mobile Plans Mobile phone plans for Australian business customers offering 4G and 5G connectivity with data banking, data sharing and optional international roaming packs across 60+ destinations.
• Business Internet (nbn, Fibre and Wireless) Business-grade internet services including Business Pro nbn, nbn Enterprise Ethernet, Telstra Fibre, Vocus Fast Fibre, TPG FAST Fibre, ACG Fibre, Opticomm, Vision Network, VostroNet and 5G/Wireless Internet, sold with speeds from 25Mbps to 2000Mbps and 99.90-99.95% uptime SLAs.
• SD-WAN Software-Defined Wide Area Network service for managing and optimising multi-site business network connectivity, including traffic prioritisation, primary and failover connectivity and bundled D-Link DBG-2000 gateway options.
• Managed IT Services Comprehensive IT management services for Australian businesses including desktop and server management, network management, implementation services, installation, configuration, training, hardware supply and Sophos-powered cybersecurity.
• Microsoft Teams Phone VoIP integration enabling Microsoft Teams users to make and receive external business calls through the Teams interface, delivered as part of Telair's voice services portfolio.
• Sophos Cybersecurity Sophos-powered cybersecurity services including advanced threat protection, firewall, antivirus and endpoint security, offered as part of Telair's managed IT and security services.
• Yealink Phone Systems Yealink IP phone and conferencing hardware resold by Telair as bundled or standalone equipment for business phone system deployments.

Quantifiable outcome

• 99.95% uptime guarantee on premium fibre services (Vocus, TPG)
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

13 partnerships are on record, tiered core and minor.

• CiscocoreTechnology or IntegrationTelair is a Cisco Partner. Cisco provides networking and communications technology including routers, switches, and collaboration tools that form part of Telair's technology stack for business solutions.
• SophoscoreTechnology or IntegrationTelair is a Sophos Gold Partner. Sophos provides cybersecurity solutions including firewalls, endpoint protection, and threat detection. Telair offers Sophos security as part of their managed IT and security services.
• YealinkcoreChannel Partner/ Reseller/ DistributorTelair is a Yealink Premier Partner & Authorised Online Reseller. Yealink manufactures IP phones and conferencing equipment that Telair resells as part of their business phone system solutions.
• nbncoreChannel Partner/ Reseller/ DistributorTelair is a retail service provider of nbn. They resell nbn business plans including nbn Enterprise Ethernet, Business Pro nbn, and related services to business customers.
• MicrosoftcoreTechnology or IntegrationTelair is a Microsoft Partner. Microsoft Teams Phone integration is offered as part of Telair's voice services, allowing businesses to use Teams as their business phone system.
• Telstra WholesalecoreChannel Partner/ Reseller/ DistributorTelair has Telstra Wholesale partnership for accessing Telstra's business internet and fibre services. Offers Telstra Business Internet, Telstra EA Fibre, and related enterprise connectivity.
• VocuscoreChannel Partner/ Reseller/ DistributorTelair offers Vocus Fast Fibre services including Fibre1000 and Fibre2000 plans. Vocus provides enterprise-grade fibre connectivity that Telair resells to business customers with rebates available.
• TPG/AAPTcoreChannel Partner/ Reseller/ DistributorTelair offers TPG FAST Fibre services including Fibre250, Fibre500, Fibre1000, and Fibre2000. AAPT is part of TPG Group and provides additional enterprise fibre options.
• ACG FibreminorChannel Partner/ Reseller/ DistributorTelair offers ACG Business Fibre services (on-net) as part of their fibre connectivity portfolio. Special promotions include 3 months free on new on-net ACG Fibre services.
• OptusminorChannel Partner/ Reseller/ DistributorTelair has Optus partnership for accessing Optus business connectivity services as part of their carrier-agnostic approach to serving customers.
• Poly (Plantronics)minorChannel Partner/ Reseller/ DistributorTelair partners with Poly (formerly Plantronics) for audio and video communications equipment including headsets and conferencing solutions.
• SD-WAN Preferred SuppliercoreTechnology or IntegrationTelair is a preferred supplier of SD-WAN services. They offer Connection Assurance SD-WAN and D-Link DBG-2000 SD-WAN Gateway bundles as part of their network solutions.
• BNI (Business Network International)coreGTM or Marketing PartnerTelair is a major sponsor of BNI National Annual Conference. BNI is a membership organisation with over 6,000 Australian businesses that generate referrals. Telair leverages this network for sales reach and B2B lead generation through the 'Givers Gain' philosophy.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Telstra Business:

Direct peers

• Aussie Broadband: Australian business-focused telco offering nbn, fibre, voice, mobile and managed services to SMB and enterprise. Most direct comparable: similar carrier-agnostic aggregation model and SMB focus, but at significantly larger scale and ASX-listed.
• Macquarie Telecom: ASX-listed Australian telco serving business and government with voice, data, mobile and hosting. Comparable on business-segment focus and managed-services expansion, though much larger and includes a data centre business.
• Vonex Telecommunications: Australian SMB-focused telco providing hosted PBX, SIP, nbn and mobile through a partner/reseller channel. Closely comparable in size, product mix and SMB target segment; operates a similar carrier-agnostic reseller model.
• Symbio Holdings: Australia-headquartered voice carrier and UCaaS provider offering SIP trunking, hosted PBX and Teams Phone integration. Comparable on voice/UCaaS product set; operates more at wholesale/carrier level than direct to SMB.
• Superloop: ASX-listed Australian telco providing fibre, SD-WAN and connectivity to business customers and resellers. Comparable on enterprise connectivity and SD-WAN; larger and infrastructure-owning rather than purely reseller.
• Spirit Telecom: Australian business telco delivering fibre, hosted voice and managed services to SMB and enterprise. Highly comparable in size, customer segment and product mix, including a strong focus on connectivity plus voice bundle.
• MNF Group: ASX-listed Australian voice communications provider operating wholesale, retail and reseller brands (Pennytel, MyNetFone, iBoss). Comparable on SIP trunking, hosted PBX and reseller-led voice distribution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/telairau
• LinkedInlinkedin.com/company/telair-pty-ltd
• Instagraminstagram.com/telairau
• Xx.com/telair

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telair