Spirit Telecom
Spirit Telecom (ASX: ST1) is an Australian managed technology services provider operating through its Infotrust division, delivering cyber security, managed services, business automation, and its own voice/data network to SMBs, enterprises, and federal government clients.
- Company typePublic
- Founded2004
- HeadquartersPrahran, Australia
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Spirit Telecom does
Spirit Telecom (ASX: ST1), operating commercially through its Infotrust division, is an Australian managed technology services provider headquartered in Prahran that owns and operates its own national voice and data network alongside cybersecurity and business automation offerings. The company serves Australian businesses from SMB through enterprise, as well as federal government agencies, delivering an integrated portfolio organised around "Secure by Design, Sustainable by Design, Scalable by Design" principles. The product architecture combines managed services (Microsoft 365 and Azure integration, managed backup, disaster recovery, SD-WAN/SASE, managed firewall), 24x7 cyber security operations (SOC, XDR, GRC, endpoint protection, incident response, SMB1001 framework, Rapid Risk Reduction), and business automation/IoT (Microsoft Dynamics 365, Power Automate, Power BI, biometric cyber-defence, Cisco SPACES-based smart workplaces), backed by a connectivity layer spanning Spirit Voice hosted PBX (CALL/COLLABORATE/CONNECT/MEET), Spirit SKY broadband, NBN Enterprise Ethernet, and Spirit Mobile plans.
The revenue model is predominantly subscription-based and recurring, covering managed services contracts and telecom subscriptions, with supplementary one-time hardware sales and professional services revenue from consulting, GRC advisory, and implementation work. Go-to-market is sales-led, combining direct phone-based enterprise sales, a self-service customer portal (v2.spiritx.com.au), and a dedicated Infotrust enterprise/government channel; pricing is quote-based for bespoke enterprise services and tiered monthly for standard connectivity products (e.g., NBN Enterprise Ethernet from 50Mbps to 1Gbps). The company has executed a sustained roll-up M&A strategy, completing acquisitions of Phone Names Marketing (2016), Phoenix Austec (2019), Cloud Business Technology (2020), Nexgen Australia (2021), Forensic IT (2024, $9.2M), and Catalyst Cyber (announced 2026) to broaden its managed services, cyber, and federal government capabilities.
Spirit rebranded its managed services division from "Spirit Managed Services" to "Infotrust," repositioning the business as a security-led managed technology services provider, and was a multi-year recipient of the Australian Financial Review Fast500 (2017, 2018, 2021). The current strategic posture is anchored on cyber security and federal government expansion, layered onto a stable SMB connectivity base, with AI applied primarily through partner technologies (Microsoft, Cisco, CrowdStrike, Cloudflare) and embedded in SOC/XDR anomaly detection and smart-workplace automation.
Spirit Telecom firmographics
Firmographics- Name
- Spirit Telecom
- Legal name
- Spirit Technology Services Pty. Ltd.
- Website
- https://spirit.com.au
- Company type
- Public
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Spirit Telecom (ASX: ST1) is an Australian managed technology services provider operating through its Infotrust division, delivering cyber security, managed services, business automation, and its own voice/data network to SMBs, enterprises, and federal government clients.
- Ownership category
- akta.pro rank
Spirit Telecom industry classification
Industry- Product category
- Managed Technology Services
- NAICS
- Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Cloud DR, Backup & Business Continuity (BPAEACAJ), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)
Keywords
Where Spirit Telecom is headquartered
LocationHeadquarters
- HQ city
- Prahran
- HQ country
- Australia
- HQ region
- Oceania
Markets served
Spirit Telecom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed Technology Services: Recurring managed services revenue through Infotrust division covering managed services, cyber security, and business automation solutions. Expected to contribute approximately $1.3 million in annual revenue from the Catalyst Cyber acquisition.
- Telecommunications Services: Voice services (Spirit CALL, COLLABORATE, CONNECT, MEET), internet services (Spirit SKY plans, NBN Enterprise Ethernet, Business Fibre), and mobile plans (Spirit Mobile 35, 55, 85).
- Hardware and Equipment Sales: One-time hardware sales including routers, phones, and related equipment with associated setup and configuration fees.
- Professional Services: Professional services including consulting, implementation, and advisory services for cyber security, GRC, and technology solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | NBN Enterprise Ethernet plans ranging from 50Mbps to 1Gbps with Class of Service options H and L |
| Subscription | Monthly | Spirit Voice hosted services including CALL, COLLABORATE, CONNECT, and MEET plans |
| Subscription | Monthly | Spirit SKY internet plans ranging from 25Mbps to 1Gbps |
| Subscription | Monthly | Spirit Mobile plans including Mobile 35, Mobile 55, and Mobile 85 |
| Subscription | Monthly | Business Fibre and NBN Broadband services |
| Subscription | Monthly | No lock-in month-to-month contract option available |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Spirit Telecom product offering
Product offeringCore offering
Spirit Telecom owns and operates its own national voice and data network in Australia and delivers managed technology services through its Infotrust division. Core offerings span managed IT services (Microsoft 365, Azure, backup, disaster recovery, managed network and IT support), cyber security (24x7 SOC, XDR, GRC, endpoint protection, incident response, SMB1001), business automation and IoT (Microsoft Dynamics 365, Power Automate, Power BI, biometric cyber-defence, Cisco SPACES smart workplaces), and communications and collaboration (Spirit Voice/Hosted PBX, Webex by Cisco, Microsoft Teams Calling, Spirit SKY broadband, NBN Enterprise Ethernet, Spirit Business Fibre, Spirit Mobile).
Product overview
Spirit Telecom operates as a secure managed technology services provider in Australia, now branded as Infotrust. The company offers a unified platform of managed services organized into three core solution areas: (1) Managed Services covering modern workplace solutions with Microsoft 365 and Azure integrations, managed backup, disaster recovery, networking, and IT support; (2) Cyber Security providing SOC, XDR, GRC, endpoint protection, incident response, and Microsoft security uplift through 24x7 monitoring; and (3) Business Automation & IoT leveraging Microsoft Dynamics 365, Power Automate, Power BI, biometric AI-based cyber-defence, and Cisco SPACES smart workplaces. Additionally, the company provides telecommunications services including Spirit Voice (CALL, COLLABORATE, CONNECT, MEET), hosted PBX, business broadband (Spirit SKY, NBN, Business Fibre), and mobile plans. The product architecture combines a managed services core with modular add-ons for security, automation, and connectivity.
Differentiator
Problem solved
Functional benefit
Brands
- Infotrust: Secure managed technology services brand offering cyber security, managed services, and business automation solutions.
Products and services
- Managed Services by Infotrust Outsourced management of an organisation's modern workplace and IT environment, covering Microsoft 365 and Azure, backup, network, disaster recovery and general IT support for businesses of all sizes.
- Cyber Security by Infotrust Managed cyber security service protecting organisations against cyber threats through a 24x7 SOC, GRC consulting, Extended Detection and Response, endpoint security, incident response and Microsoft security uplift services.
- Business Automation and IoT by Infotrust Business automation and IoT service combining Microsoft Dynamics 365, Power Automate and Power BI with biometric AI cyber-defence and Cisco SPACES smart workplace automation to streamline operations.
- Spirit Voice (CALL, COLLABORATE, CONNECT, MEET) Hosted voice service with Spirit CALL, Spirit COLLABORATE, Spirit CONNECT and Spirit MEET plans providing business calling, collaboration and meeting functionality.
- Spirit Hosted PBX and Access4 Smart ISDN/SIP Trunking IP-based private branch exchange services including IPTEL1, IPTEL2, SIP1 and SIP2 plus Access4 Smart ISDN and Smart SIP trunking for business telephony and connectivity.
- Spirit SKY Broadband and Spirit Air Business Broadband Business broadband internet plans SKY-25 through SKY-1G plus wireless Spirit Air Business Broadband for sites without fixed line connectivity.
- Spirit NBN Broadband and Spirit Business Fibre NBN broadband services and high-speed business fibre internet connectivity for Australian business customers.
- NBN Enterprise Ethernet Enterprise-grade Ethernet services over the NBN with speeds of 50, 100, 200, 500 Mbps and 1 Gbps, each available in High (CoS-H) and Low (CoS-L) Class of Service options for business connectivity.
- Spirit Mobile Plans Business mobile plans including Spirit Mobile 35, Spirit Mobile 55, Spirit Mobile 85 and Spirit Mobile Data Banks for Australian business customers.
- SMB1001 Cyber Security Service Proprietary cyber security service aligned to the SMB1001 standard, designed to upgrade SMB cyber security posture across five key areas.
- Learning Management System Digital learning platform for corporate training and development programs delivered as part of Spirit's communications and collaboration portfolio.
Quantifiable outcome
- Catalyst Cyber acquisition structured at 5x EBIT multiple, expected to contribute approximately $1.3 million annual revenue and $0.3 million underlying EBITDA
Companies that use Spirit Telecom
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles3 records
Spirit Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature4 records
Spirit Telecom partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and major.
- MicrosoftcoreMicrosoft is a key technology partner providing Microsoft 365, Microsoft Azure Public Cloud, and Microsoft Dynamics 365 solutions integrated into Spirit's managed services offerings. Spirit offers Microsoft Security Uplift and Microsoft 365 integration services.
- CiscocoreCisco is a strategic technology partner providing Webex collaboration solutions, managed SD-WAN & SASE, and Cisco SPACES for smart workplace automation. Spirit offers Webex by Cisco and Microsoft Teams Calling solutions.
- CrowdStrikecoreCrowdStrike provides endpoint security protection as part of Spirit's cyber security solutions portfolio through the Infotrust division.
- CloudflaremajorCloudflare is a technology partner providing security and performance solutions integrated into Spirit's cyber security offerings.
- FortinetmajorFortinet provides network security solutions including managed firewall services, offered as part of Spirit's security portfolio.
- SophosmajorSophos provides cyber security technology integrated into Spirit's endpoint protection and security management solutions.
- VeeammajorVeeam provides backup and data management solutions, with Spirit offering managed backup solutions leveraging Veeam technology.
- DattomajorDatto provides business continuity and disaster recovery solutions integrated into Spirit's managed services offerings.
- AvePointmajorAvePoint provides Microsoft 365 data management and migration solutions, integrated into Spirit's modern workplace services.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Spirit Telecom competitors and assessment
Company assessmentDirect peers
- Aussie Broadband: ASX-listed Australian telco focused on business and residential broadband, NBN, and voice. Closest direct peer given overlapping SMB/enterprise telco footprint, hosted voice, and NBN-based services.
- Macquarie Telecom: ASX-listed Australian telecom and cloud provider targeting mid-market and enterprise with data centres, cloud, voice, and managed security - a near-direct analogue of Spirit's telco-plus-Infotrust model.
- Vocus Communications: Australian wholesale and business-focused telco providing fibre, NBN enterprise ethernet, and managed network services, competing head-to-head in Spirit's mid-market connectivity niche.
- Cirrus Networks: ASX-listed Australian managed services and cyber security provider overlapping Spirit's Infotrust managed services and Microsoft 365/Azure delivery capabilities.
- Data#3: ASX-listed Australian IT solutions and managed services company delivering Microsoft, cloud, security, and infrastructure services to enterprise and government - overlapping Spirit's Infotrust customer base.
- Superloop: ASX-listed Australian telco providing business-grade broadband, NBN, and connectivity to SMBs and ISPs, plus Singapore and HK operations - directly comparable connectivity-centric business model.
Broad incumbents
- TPG Telecom: Major Australian incumbent telco offering consumer, business, and wholesale voice, mobile, and broadband services; competes with Spirit in the business segment as a much larger broadline provider.
- Telstra: Australia's dominant carrier with national voice, mobile, NBN, and managed enterprise services including Telstra Purple cyber. Competes with Spirit across virtually the entire portfolio but at vastly greater scale.
- Optus: Singtel-owned major Australian carrier with business, mobile, NBN, and managed services competing in the same enterprise and government segments as Spirit, but at incumbent scale.
Emerging players
- Pentanet: ASX-listed Perth-based telco providing business-grade internet, managed networks, and cyber/security services to WA and Australian businesses - an emerging sub-scale peer with overlapping service mix.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Spirit Telecom social profiles
Digital presenceSpirit Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Spirit Telecom leadership team
Management profileNumber of profiles
Profiles1 record
Spirit Telecom subsidiaries and ownership
Company hierarchySubsidiaries2 records
Spirit Telecom funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Spirit Telecom M&A and investment
M&A and investmentM&A5 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Spirit Telecom
What does Spirit Telecom do?
Spirit Telecom owns and operates its own national voice and data network in Australia and delivers managed technology services through its Infotrust division. Core offerings span managed IT services (Microsoft 365, Azure, backup, disaster recovery, managed network and IT support), cyber security (24x7 SOC, XDR, GRC, endpoint protection, incident response, SMB1001), business automation and IoT (Microsoft Dynamics 365, Power Automate, Power BI, biometric cyber-defence, Cisco SPACES smart workplaces), and communications and collaboration (Spirit Voice/Hosted PBX, Webex by Cisco, Microsoft Teams Calling, Spirit SKY broadband, NBN Enterprise Ethernet, Spirit Business Fibre, Spirit Mobile).
Is Spirit Telecom a public or private company?
Spirit Telecom is a public company. It is classified as public and is currently operating.
When was Spirit Telecom founded?
Spirit Telecom was founded in 2004. It employs 51 to 100 people.
Where is Spirit Telecom based?
Spirit Telecom is headquartered in Prahran, Australia, in the Oceania region.
How does Spirit Telecom make money?
Four revenue lines are on record. Managed Technology Services are the primary driver. The others are telecommunications Services, hardware and Equipment Sales and professional Services.
Who are Spirit Telecom's main competitors?
Direct peers on record are Aussie Broadband, Macquarie Telecom, Vocus Communications, Cirrus Networks, Data#3 and Superloop. Broad incumbents are TPG Telecom, Telstra and Optus. Pentanet is listed as an emerging player.
Does Spirit Telecom have an API?
No public API is recorded for Spirit Telecom.
What industry is Spirit Telecom in?
Spirit Telecom's product category is Managed Technology Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIABAI, Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband). Its NAICS code is 517111 and its SIC code is 4813.