Telair
Telair is an Australian B2B telecommunications and managed IT provider, delivering business internet, hosted voice (uPBX), mobile, SD-WAN, and Sophos-led cybersecurity to SMBs and enterprises through a carrier-agnostic, subscription-based model across Brisbane, Perth, and Melbourne.
- Company typePrivate
- Founded2006
- HeadquartersBrisbane, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Telair does
Telair Pty Ltd is an Australian B2B telecommunications and managed IT services provider founded in 2006 by Managing Director Edward Wenman and headquartered in Brisbane, with additional offices in Perth and Melbourne. The company operates a carrier-agnostic model, aggregating connectivity from every major Australian wholesale carrier — nbn, Telstra Wholesale, Vocus, TPG/AAPT, Optus, ACG, Opticomm, Vision Network, and VostroNet — alongside fixed wireless, and reselling those pipes to SMB and enterprise customers. Its core product portfolio spans business internet (nbn, enterprise fibre up to 2000/2000Mbps with 99.95% SLAs, SD-WAN with Connection Assurance failover), business voice (proprietary uPBX hosted PBX, Business SIP trunking, UCme softphone, Cloud Dial, virtual fax, inbound 1300/1800 numbers, Microsoft Teams Phone integration), business mobile plans with international roaming, and a managed IT layer that includes desktop and server management, Sophos-led cybersecurity, Microsoft 365 support, and GPS vehicle tracking.
The business model is overwhelmingly subscription-recurring — uPBX is priced per-user from approximately A$25/month, business fibre plans from A$349 to A$999/month, Managed IT at A$80-A$110 per user per seat, and roaming packs as pay-as-you-go — layered over 24-48 month contracts with early termination fees and occasional hardware sales (Yealink handsets, D-Link SD-WAN gateways). Distribution is sales-led and direct (1800 TELAIR phone channel, 'Speak to an Expert' web forms, Telephone Account Managers for SMB portfolio expansion) supplemented by a channel-partner ecosystem that includes Cisco, Sophos Gold, Yealink Premier, Microsoft, Megaport, NextDC, and the BNI referral network of more than 6,000 Australian businesses. Telair's stated customer base is in the thousands across Australia, served through self-service portals (Customer Portal, uPBX Portal, Mobile Portal, SD-WAN Portal) and Australian-based technical helpdesk teams.
The company is privately held, Australian-owned, and bootstrapped — no external funding, no disclosed revenue, no parent company, and no subsidiaries are recorded. Growth to date has been organic, anchored by 2018's multi-city expansion into Perth and a larger Brisbane headquarters, the addition of Chris Bateman as General Manager in April 2018, ongoing product expansion (Fibre1000 in April 2018; 60+ destination Mobile Roaming Packs in December 2024), and integration depth with Microsoft Teams and Sophos. The 2018 plan to double headcount over five years and active hiring of sales, marketing, and L1 helpdesk staff indicate the company remains in an extended, steady-build growth phase rather than a hyper-growth or plateau trajectory.
Telair firmographics
Firmographics- Name
- Telair
- Legal name
- Telair Pty Ltd
- Website
- https://telair.com.au
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Telair is an Australian B2B telecommunications and managed IT provider, delivering business internet, hosted voice (uPBX), mobile, SD-WAN, and Sophos-led cybersecurity to SMBs and enterprises through a carrier-agnostic, subscription-based model across Brisbane, Perth, and Melbourne.
- Ownership category
- akta.pro rank
Telair industry classification
Industry- Product category
- Business Telecommunications Services
- NAICS
- Wired Telecommunications Carriers (517111), Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Telair is headquartered
LocationHeadquarters
- HQ city
- Brisbane
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Telair business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Business Internet Services: Monthly subscription plans for business internet including nbn, fibre (Vocus, Telstra, TPG, ACG), and wireless connectivity. Plans range from basic nbn to high-speed enterprise fibre up to 2000Mbps with guaranteed speeds and SLAs.
- Business Voice Services: Hosted PBX (uPBX), Business SIP, and voice services with per-user or per-channel pricing. Includes UCme softphone licensing, virtual fax, and inbound number services.
- Business Mobile Plans: Mobile plans for businesses including 4G and 5G options with data banking and sharing capabilities. Roaming packs available for international travel.
- Managed IT Services: Managed IT support, security (Sophos), and technology solutions with per-user monthly pricing. Includes desktop/server management, network management, and implementation services.
- Phone Systems: Cloud-based phone systems for small business and enterprise with hardware (Yealink handsets) bundled or sold separately.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | TPG FAST Fibre250 (250/250Mbps) - Entry-level business fibre |
| Subscription | Monthly | TPG FAST Fibre500 (500/500Mbps) - Mid-tier business fibre |
| Subscription | Monthly | TPG FAST Fibre1000 (1000/1000Mbps) - High-speed business fibre |
| Subscription | Monthly | TPG FAST Fibre2000 (2000/2000Mbps) - Enterprise fibre |
| Subscription | Monthly | Vocus Fibre 500Mbps |
| Subscription | Monthly | Telstra Fibre |
| Subscription | Monthly | nbn Enterprise Ethernet |
| Subscription | Monthly | Hosted PBX (uPBX) - Small Business |
| Per seat | Monthly | Managed IT Standard User (Business Hours) |
| Usage-based | Pay-as-you-go | Mobile Roaming - 5GB Pack |
| Usage-based | Pay-as-you-go | Mobile Roaming - 10GB Pack |
| Subscription | Monthly | D-Link DBG-2000 SD-WAN Gateway Bundle |
| Subscription | Monthly | Connection Assurance SD-WAN 1000 |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
Telair product offering
Product offeringCore offering
Telair is an Australian carrier-agnostic telecommunications and managed IT provider delivering business internet (nbn, enterprise fibre, wireless), cloud voice services (Hosted PBX, SIP, softphone), business mobile plans, SD-WAN, and managed IT/security solutions. It resells wholesale infrastructure from nbn, Telstra, Vocus, TPG, ACG and Optus, bundling connectivity with its proprietary uPBX and UCme platforms, Sophos security, and Microsoft Teams Phone integration for small, medium and enterprise business customers across Australia.
Product overview
Telair is an Australian telecommunications and managed IT service provider offering a comprehensive suite of connectivity and communication solutions. The core product portfolio centers on business voice services (uPBX Hosted PBX, Business SIP, UCme Softphone), business internet (nbn, enterprise fibre from multiple providers including Vocus, TPG, Telstra, ACG, and wireless), mobile services (4G/5G business plans with roaming), and managed IT (desktop/server/network management, Sophos security). Products operate as interconnected services: uPBX cloud phone system integrates with UCme softphone and Microsoft Teams Phone; internet services provide connectivity for voice over IP; Managed IT extends to include Sophos cybersecurity; and multiple self-service portals (Customer Portal, uPBX Portal, Mobile Portal, SD-WAN Portal) provide management capabilities. The company serves small, medium, and enterprise businesses across Australia through carrier partnerships with nbn, Telstra, Vocus, TPG, and others.
Differentiator
Problem solved
Functional benefit
Brands
- uPBX: Cloud PBX phone system for business communications
- UCme
- Cloud Dial
- Telair Managed IT
- Connection Assurance
Products and services
- uPBX Hosted PBX Cloud-based phone system (Hosted Private Branch Exchange) enabling Australian businesses to make and receive calls over the internet through desktop handsets, computers, smartphones and tablets, with features including voicemail, call recording, automatic routing and real-time analytics. Scalable from 2+ users with no hardware maintenance requirements.
- UCme Softphone Proprietary cloud-based softphone application that lets employees make and receive business calls through computers, laptops, tablets and smartphones using an internet connection, integrated with the uPBX hosted PBX platform.
- Business SIP SIP trunking service connecting existing on-site PBX phone systems to the internet for voice calls, video chats and instant messaging with HD quality and automatic failover.
- Business Mobile Plans Mobile phone plans for Australian business customers offering 4G and 5G connectivity with data banking, data sharing and optional international roaming packs across 60+ destinations.
- Business Internet (nbn, Fibre and Wireless) Business-grade internet services including Business Pro nbn, nbn Enterprise Ethernet, Telstra Fibre, Vocus Fast Fibre, TPG FAST Fibre, ACG Fibre, Opticomm, Vision Network, VostroNet and 5G/Wireless Internet, sold with speeds from 25Mbps to 2000Mbps and 99.90-99.95% uptime SLAs.
- SD-WAN Software-Defined Wide Area Network service for managing and optimising multi-site business network connectivity, including traffic prioritisation, primary and failover connectivity and bundled D-Link DBG-2000 gateway options.
- Managed IT Services Comprehensive IT management services for Australian businesses including desktop and server management, network management, implementation services, installation, configuration, training, hardware supply and Sophos-powered cybersecurity.
- Microsoft Teams Phone VoIP integration enabling Microsoft Teams users to make and receive external business calls through the Teams interface, delivered as part of Telair's voice services portfolio.
- Sophos Cybersecurity Sophos-powered cybersecurity services including advanced threat protection, firewall, antivirus and endpoint security, offered as part of Telair's managed IT and security services.
- Yealink Phone Systems Yealink IP phone and conferencing hardware resold by Telair as bundled or standalone equipment for business phone system deployments.
Quantifiable outcome
- 99.95% uptime guarantee on premium fibre services (Vocus, TPG)
- +3 more outcomes
Companies that use Telair
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles2 records
Telair technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature4 records
Telair partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- CiscocoreTelair is a Cisco Partner. Cisco provides networking and communications technology including routers, switches, and collaboration tools that form part of Telair's technology stack for business solutions.
- SophoscoreTelair is a Sophos Gold Partner. Sophos provides cybersecurity solutions including firewalls, endpoint protection, and threat detection. Telair offers Sophos security as part of their managed IT and security services.
- YealinkcoreTelair is a Yealink Premier Partner & Authorised Online Reseller. Yealink manufactures IP phones and conferencing equipment that Telair resells as part of their business phone system solutions.
- nbncoreTelair is a retail service provider of nbn. They resell nbn business plans including nbn Enterprise Ethernet, Business Pro nbn, and related services to business customers.
- MicrosoftcoreTelair is a Microsoft Partner. Microsoft Teams Phone integration is offered as part of Telair's voice services, allowing businesses to use Teams as their business phone system.
- Telstra WholesalecoreTelair has Telstra Wholesale partnership for accessing Telstra's business internet and fibre services. Offers Telstra Business Internet, Telstra EA Fibre, and related enterprise connectivity.
- VocuscoreTelair offers Vocus Fast Fibre services including Fibre1000 and Fibre2000 plans. Vocus provides enterprise-grade fibre connectivity that Telair resells to business customers with rebates available.
- TPG/AAPTcoreTelair offers TPG FAST Fibre services including Fibre250, Fibre500, Fibre1000, and Fibre2000. AAPT is part of TPG Group and provides additional enterprise fibre options.
- ACG FibreminorTelair offers ACG Business Fibre services (on-net) as part of their fibre connectivity portfolio. Special promotions include 3 months free on new on-net ACG Fibre services.
- OptusminorTelair has Optus partnership for accessing Optus business connectivity services as part of their carrier-agnostic approach to serving customers.
- Poly (Plantronics)minorTelair partners with Poly (formerly Plantronics) for audio and video communications equipment including headsets and conferencing solutions.
- SD-WAN Preferred SuppliercoreTelair is a preferred supplier of SD-WAN services. They offer Connection Assurance SD-WAN and D-Link DBG-2000 SD-WAN Gateway bundles as part of their network solutions.
- BNI (Business Network International)coreTelair is a major sponsor of BNI National Annual Conference. BNI is a membership organisation with over 6,000 Australian businesses that generate referrals. Telair leverages this network for sales reach and B2B lead generation through the 'Givers Gain' philosophy.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Telair competitors and assessment
Company assessmentBroad incumbents
Direct peers
- Aussie Broadband: Australian business-focused telco offering nbn, fibre, voice, mobile and managed services to SMB and enterprise. Most direct comparable: similar carrier-agnostic aggregation model and SMB focus, but at significantly larger scale and ASX-listed.
- Macquarie Telecom: ASX-listed Australian telco serving business and government with voice, data, mobile and hosting. Comparable on business-segment focus and managed-services expansion, though much larger and includes a data centre business.
- Vonex Telecommunications: Australian SMB-focused telco providing hosted PBX, SIP, nbn and mobile through a partner/reseller channel. Closely comparable in size, product mix and SMB target segment; operates a similar carrier-agnostic reseller model.
- Symbio Holdings: Australia-headquartered voice carrier and UCaaS provider offering SIP trunking, hosted PBX and Teams Phone integration. Comparable on voice/UCaaS product set; operates more at wholesale/carrier level than direct to SMB.
- Superloop: ASX-listed Australian telco providing fibre, SD-WAN and connectivity to business customers and resellers. Comparable on enterprise connectivity and SD-WAN; larger and infrastructure-owning rather than purely reseller.
- Spirit Telecom: Australian business telco delivering fibre, hosted voice and managed services to SMB and enterprise. Highly comparable in size, customer segment and product mix, including a strong focus on connectivity plus voice bundle.
- MNF Group: ASX-listed Australian voice communications provider operating wholesale, retail and reseller brands (Pennytel, MyNetFone, iBoss). Comparable on SIP trunking, hosted PBX and reseller-led voice distribution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Telair social profiles
Digital presenceTelair financial estimates
Financial estimateRevenue estimate
Valuation estimate
Telair leadership team
Management profileNumber of profiles
Profiles2 records
Telair funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Telair M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Telair
What does Telair do?
Telair is an Australian carrier-agnostic telecommunications and managed IT provider delivering business internet (nbn, enterprise fibre, wireless), cloud voice services (Hosted PBX, SIP, softphone), business mobile plans, SD-WAN, and managed IT/security solutions. It resells wholesale infrastructure from nbn, Telstra, Vocus, TPG, ACG and Optus, bundling connectivity with its proprietary uPBX and UCme platforms, Sophos security, and Microsoft Teams Phone integration for small, medium and enterprise business customers across Australia.
Is Telair a public or private company?
Telair is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Telair founded?
Telair was founded in 2006. It employs 11 to 50 people.
Where is Telair based?
Telair is headquartered in Brisbane, Australia, in the Oceania region.
How does Telair make money?
Five revenue lines are on record. Business Internet Services are the primary driver. The others are business Voice Services, business Mobile Plans, managed IT Services and phone Systems.
Who are Telair's main competitors?
Telstra Business is listed as a broad incumbent. Direct peers are Aussie Broadband, Macquarie Telecom, Vonex Telecommunications, Symbio Holdings, Superloop, Spirit Telecom and MNF Group.
Does Telair have an API?
No public API is recorded for Telair.
What industry is Telair in?
Telair's product category is Business Telecommunications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 517111 and its SIC code is 4813.