Hawkesbury General Hospital

What Hawkesbury General Hospital does

Hawkesbury and District General Hospital (HGH), legally incorporated as a bilingual (French/English) public hospital and registered charity in Ontario, Canada, is the only full-service regional hospital serving the Prescott-Russell catchment. Founded on May 23, 1984 through the merger of the historical Hôpital Notre-Dame and the Smith Clinic, HGH completed a $200 million redevelopment between 2015 and 2022 that added 165,000 square feet of space, raised bed capacity from 69 to 100 (plus a 16-bed transition unit), and converted it from a community hospital into a full-service regional referral centre. Operations span a main Hawkesbury campus (1111 Ghislain St) and satellite sites in Casselman and Clarence-Rockland, with roughly 936 employees, 226 physicians, and 70 volunteers.

The hospital offers a full acute-care portfolio: an emergency department and Level 2 ICU designed for up to 70,000 visits/year; three state-of-the-art operating rooms with perioperative, endoscopy and ambulatory surgical services; a Family Birthing Centre; hemodialysis; mental health and addictions; telemedicine; and a 40+ clinic ambulatory program delivering over 40,000 specialty visits per year. Core technology infrastructure comprises the Epic electronic health record launched in 2019 and integrated with L'Hôpital d'Ottawa and local family health teams, the MyChart patient portal, PocketHealth for patient and physician imaging access, Ocean eReferral for physician referrals, and a VELYS™ robotic-assisted orthopedic surgery system acquired from Johnson & Johnson in March 2026. Diagnostic imaging includes CT (~13,000 exams/year), MRI (~3,000 exams/year since 2020), ultrasound, mammography, radiography, and bone densitometry.

Commercially, HGH is not a market-revenue entity: the dominant funding stream is Ontario Health (Santé Ontario) under a Hospital Services Accountability Agreement pursuant to the Connecting Care Act, 2019, with most services covered by OHIP. Ancillary, non-OHIP revenue comes from parking ($6.00/day, with a $1/hour HONK app rate in the emergency lot), cafeteria and gift shop sales, selected uninsured imaging (e.g., chiropractor-ordered exams), and philanthropic donations channelled through the HGH Foundation (legally recognized in 1987) and the Friends of HGH volunteer association (founded 1989), which together invested approximately $850,000 in equipment, programs and priority initiatives in fiscal year 2025-2026. Strategic partners include CHEO (pediatric surgery since 2025), University of Ottawa Faculty of Medicine (academic affiliation), La Cité Collégiale (nursing education), and Epic (EHR). The organization is governed by a Board chaired by Lucie Charlebois, with Frédéric Beauchemin as General Director (CEO) and Dr. Paul E. Beaulé as Chief of Staff.

Name

Hawkesbury General Hospital

Legal name

Hawkesbury and District General Hospital

Website

https://hgh.ca

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Hawkesbury General Hospital is a bilingual (French/English) regional public hospital serving the Prescott-Russell region of Ontario, operating 100 beds across three sites and delivering emergency, surgical, diagnostic imaging, ambulatory, and maternal care to the regional population.

Ownership category

akta.pro rank

Product category

Community and Regional Hospital Services

NAICS

General Medical and Surgical Hospitals (62211), Ambulatory Health Care Services (621)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industry

Ambulatory Specialty Clinics (Multi-Specialty & Single-Specialty) (HLAFABAA)

Keywords

• Acute care hospital
• Emergency and surgical services
• Diagnostic imaging
• Bilingual regional healthcare
• Ambulatory specialty clinics

Headquarters

HQ city

Hawkesbury

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Ontario Health (Santé Ontario) Public Funding: HGH receives provincial government funding from Ontario Health (OH) under a hospital services accountability agreement established under the Connecting Care Act, 2019. This funding covers the majority of operational costs for providing acute care, emergency, surgical, diagnostic imaging, and ambulatory services to the regional population.
2. HGH Foundation Donations and Fundraising: The HGH Foundation raises funds through annual campaigns, special events (golf tournament, Christmas concert, 50/50 draws, Smile Cookie week, McHappy Day, La Baie Run), bequests, and planned giving to fund medical equipment, programs, and facility improvements not covered by government funding. In 2025-2026, the Foundation invested approximately $850,000 in equipment, programs and priority initiatives.
3. Patient Services (Parking, Cafeteria, Gift Shop): Revenue generated from ancillary services including parking fees ($6.00/day as of September 2025), cafeteria, gift shop sales, and other patient/family services.
4. Diagnostic Imaging Referrals: Medical imaging services provided to patients referred by physicians, with fees for certain exams (e.g., exams requested by chiropractors are not covered by Ontario Health Card and must be paid by the patient).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Hawkesbury General Hospital operates as a full-service bilingual (French/English) regional public hospital providing acute, emergency, surgical, diagnostic imaging, maternal, mental health, hemodialysis, telemedicine, and ambulatory specialty care to residents of the Prescott-Russell region of Eastern Ontario. The hospital delivers these services through a 110-bed main campus with two satellite locations, supported by Epic electronic health records, advanced imaging (CT and MRI), VELYS robotic-assisted orthopedic surgery, and a partnership with CHEO for pediatric surgical services.

Product overview

HGH (Hawkesbury and District General Hospital) is a bilingual regional hospital offering a comprehensive range of healthcare services. The hospital operates on a multi-service architecture centered around core clinical programs including Emergency and Intensive Care (with 70,000 annual capacity), Medical Imaging (CT, MRI, ultrasound, mammography, radiography), Perioperative/Surgical Services (including VELYS™ robotic-assisted orthopedic surgery since March 2026), Ambulatory Care Clinics (40+ specialized clinics with 40,000+ annual visits), Family Birthing Centre, Hemodialysis, Mental Health and Addictions, and Telemedicine. Supporting infrastructure includes the Epic electronic health record system with MyChart patient portal, PocketHealth for imaging record access, and the Patient Partner Program for family-centered care engagement. The hospital partners with CHEO for pediatric surgery services.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Department and Intensive Care Unit Emergency and critical care services featuring 8 regular emergency bays, 1 traumatology unit, 10 urgent care ambulatory (EDAS) bays, and a Level 2 intensive care unit, designed for up to 70,000 visits per year. Intended for residents of the Prescott-Russell region needing emergency, trauma, or intensive care.
• Medical Imaging (Diagnostic Imaging) Comprehensive imaging department offering CT scan, MRI, ultrasound, mammography, general radiography, virtual colonoscopy, bone densitometry, and fluoroscopy examinations, staffed by approximately 60 specialists including radiologists, medical radiation technologists, ultrasound technologists, and registered nurses. Services offered to patients referred by family physicians, including chiropractor-ordered exams that are not covered by OHIP and must be paid by the patient.
• Perioperative Services (Surgery) Surgical services with three state-of-the-art operating rooms, an automated medical device reprocessing unit, a central sterile room, and an endoscopy unit with two specialized procedure rooms. Provides orthopedic, ophthalmological, and general surgical programs for patients of the Prescott-Russell region.
• VELYS Robotic-Assisted Orthopedic Surgery Robotic-assisted surgical technology for orthopedic procedures, including hip replacement using the anterior approach, using the VELYS system from Johnson & Johnson. Designed to improve surgical precision and consistency, reduce postoperative pain and inflammation, and promote faster recovery. Available to patients of the Prescott-Russell region requiring orthopedic surgery.
• Ambulatory Care Clinics Over 40 specialized medical and surgical clinics with more than 40,000 visits per year, hosted in a three-story, 72,000 square foot building designed for 70,000 visits per year. Provides specialty consultations and follow-up care for patients referred by family physicians.
• Family Birthing Centre Obstetric services with five specialized labor, delivery, and recovery rooms and three regular rooms, located in an 11,000 square foot section. Provides maternal and newborn care for expectant mothers in the Prescott-Russell region.
• Hemodialysis Kidney dialysis services for patients requiring renal replacement therapy, delivered at the HGH campus.
• Mental Health and Addictions Mental health and addiction services providing assessment, treatment, and support for patients with mental health conditions and substance abuse issues in the Prescott-Russell region.
• Telemedicine Remote healthcare delivery allowing patients to consult with HGH specialists and physicians without traveling to the hospital. Extends specialty care to rural and remote communities across the Prescott-Russell region.
• Inpatient Care (Acute Care Beds) Acute inpatient services with bed capacity that has grown from 69 to 100 beds, including acute care beds, intensive care beds, birthing centre beds, and a 16-bed transition unit. Provides overnight and extended hospital stays for admitted patients.
• Pediatric Surgery Partnership with CHEO Pediatric surgical services delivered at HGH by 14 surgeons from the Children's Hospital of Eastern Ontario (CHEO). Provides local access to specialized pediatric surgery for children and families in the Prescott-Russell region, reducing the need to travel to Ottawa for pediatric procedures.
• MyChart Patient Portal Electronic patient portal integrated with the Epic EHR system, allowing patients to access their electronic medical records, manage appointments, and communicate with their care teams digitally.
• PocketHealth Patient Imaging Record Access Patient-accessible digital platform allowing patients to view and share their medical imaging records online, with separate access paths for patients and physicians.

Quantifiable outcome

• Stroke code median time reduced from 1 hour 40 minutes to 10 minutes through quality improvement initiatives
• +5 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• CHEO (Children's Hospital of Eastern Ontario)coreStrategic or Co-development Partner · 1 January 2025Since early 2025, HGH has partnered with CHEO to improve access to pediatric surgical services for children and families in the region. 14 CHEO surgeons from various specialties now offer surgical services at HGH, allowing more children to receive care in their community. This initiative optimizes use of HGH operating rooms, reduces wait times, and improves rapid access to pediatric care while also enabling knowledge sharing and skill development between teams.
• Epic (integrated with L'Hôpital d'Ottawa)coreTechnology or Integration · 1 January 2019Epic is the hospital's state-of-the-art health information system launched in 2019, fully integrated with L'Hôpital d'Ottawa and local family health teams. It provides electronic patient medical records through Epic and the MyChart patient portal, creating a connected regional health information ecosystem.
• Université d'Ottawa (University of Ottawa Faculty of Medicine)coreStrategic or Co-development PartnerHGH is an affiliated academic teaching institution with the University of Ottawa Faculty of Medicine. The hospital hosts medical learners and provides training opportunities in clinical settings. Facilities for medical education were expanded as part of the redevelopment project. The affiliation supports physician recruitment and ensures high-quality clinical training.
• La Cité CollégialeminorStrategic or Co-development PartnerHGH has an academic partnership with La Cité Collégiale for nursing education programs, training the next generation of nurses in the regional hospital setting.
• Tim Hortons (local franchise owners)minorGTM or Marketing PartnerLocal Tim Hortons franchise owner Paul Burke supports the HGH Foundation through the annual Smile Cookie campaign, with 100% of proceeds from cookie sales at Hawkesbury, L'Orignal, and Vankleek Hill locations donated to the Foundation.
• McDonald's (local franchise owners)minorGTM or Marketing PartnerLocal McDonald's franchise owner M. Giguère supports the HGH Foundation through McHappy Day, with a portion of all menu purchases on the designated day donated to support the Children's Rehabilitation Program at HGH.
• The Beer Store (Hawkesbury location)minorGTM or Marketing PartnerThe Beer Store in Hawkesbury ran a bottle return fundraising campaign in 2023, with donated bottle returns supporting the HGH Foundation.
• Kin Club of RussellminorGTM or Marketing PartnerThe Kin Club of Russell organizes the 'Trouvez L'As' (Catch the Ace) progressive lottery, with CHARITY #30 directing proceeds to the HGH Foundation. Tickets can be purchased online or at the HGH Foundation office near the Cardiology department.
• La Baie Run Event OrganizersminorGTM or Marketing PartnerLa Baie Run 2025 selected the HGH Foundation as its beneficiary. The running event (1km, 5km, 10km, half-marathon) raises funds for HGH's orthopedic, urology, ophthalmology, endoscopy, and advanced mammography programs.

Scale indicators11 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Winchester District Memorial Hospital: Small rural acute-care hospital in Eastern Ontario with similar bed scale, ambulatory clinics, and regional referral profile to HGH.
• Pembroke Regional Hospital: Regional hospital in the Ottawa Valley providing acute, emergency, and ambulatory care to a rural Eastern Ontario population comparable to HGH's service area.
• Renfrew Victoria Hospital: Community hospital in Renfrew, Ontario with similar acute care, surgical, and ambulatory services serving a comparable rural Eastern Ontario population.
• Glengarry Memorial Hospital: Small community hospital in Alexandria, Ontario serving a rural Eastern Ontario catchment very similar to HGH's Prescott-Russell footprint.
• Cornwall Community Hospital: Community hospital serving Stormont, Dundas, Glengarry and Akwesasne — directly comparable in scale, role, and Eastern Ontario regional positioning to HGH.

Regional players

• Queensway Carleton Hospital: Acute care community hospital in Ottawa's west end with comparable size and service mix; while operating in a different sub-region, it competes for patients on the edges of HGH's catchment.
• Timmins and District Hospital: Regional hospital in Northern Ontario serving a remote, predominantly rural population — operationally similar to HGH in terms of regional referral model, francophone/bilingual dynamics, and reliance on visiting specialists.

Broad incumbents

• The Ottawa Hospital: Large multi-site academic tertiary hospital serving Eastern Ontario. Epic EHR partner to HGH and the dominant referral centre for complex cases that exceed HGH's capabilities.
• CHEO (Children's Hospital of Eastern Ontario): Pediatric tertiary hospital that is both a HGH partner (deploying 14 surgeons on-site) and a potential destination for highly complex pediatric cases, sharing the same Eastern Ontario geography.
• Hôpital Montfort: Larger francophone academic hospital in Ottawa — overlapping bilingual service model and Eastern Ontario catchment, but at significantly greater scale and specialty depth than HGH.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCsV2r1Ampg8kTBKUxWmdbwg
• Facebookfacebook.com/Hopital.general.de.Hawkesbury.General.Hospital
• LinkedInlinkedin.com/company/2779119
• Instagraminstagram.com/hopital.hgh.hospital

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hawkesbury General Hospital