What Nethinks does

NETHINKS GmbH is a German owner-managed IT and telecommunications (ITK) service provider headquartered in Fulda, founded in 1996, operating with 11–50 employees under managing directors Uwe Bergmann and Bastian Marmetschke. The company delivers an integrated stack of business internet access (VDSL, FTTH, NT/Connect), managed WAN, DDoS protection, Asterisk-based VoIP telephone systems with SIP trunks/accounts and SBCs, and web/mail services including domain hosting, cPanel web hosting, SpamTrooper/SpamTitan email security, Kopano groupware and the NT/VMatch conferencing platform. Underlying architecture pairs an in-house NT/Communication Server with multi-vendor integration across Snom, AudioCodes, Estos, Fortinet, Cisco, beroNet and Link11, alongside the open-source DATAGERRY CMDB.

The business model combines recurring monthly subscriptions (internet, SIP accounts, hosting, NT/Care maintenance) with usage-based billing (per-second SIP trunks, 15-minute support intervals with after-hours surcharges) and time-based professional services for network and VoIP consulting. Customers are primarily German mid-market SMBs, with a vertical focus on KRITIS-critical infrastructure organizations requiring NIS-2 and ISO 27001-compliant security posture. The company is ISO 27001:2017 certified (first achieved Nov/Dec 2023, renewed Sept 2025), positions itself as manufacturer-neutral, and reaches buyers through direct sales, partner/reseller channels, regional events (Business Breakfasts, education fairs, ISE 2025 Barcelona) and topic-driven webinars on KRITIS, NIS-2 and WAN networking.

Name

Nethinks

Legal name

NETHINKS GmbH

Website

https://nethinks.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

NETHINKS GmbH is an owner-managed German ITK service provider in Fulda delivering business internet, managed WAN, Asterisk-based VoIP, web/mail hosting and security services to German mid-market SMBs and KRITIS-critical infrastructure organizations under an ISO 27001-certified framework.

Ownership category

akta.pro rank

Product category

Managed IT and Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Business/Enterprise ISPs (Dedicated Internet Access) (HDAIADAB)

akta.pro secondary industry

Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD)

Keywords

• Managed WAN services
• VoIP business telephony
• ITK infrastructure services
• Business internet connectivity
• Web hosting services

Headquarters

HQ city

Fulda

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Internet Access Services: Recurring monthly fees for business internet access including DSL, VDSL, and FTTH connections. Provides reliable connectivity as foundation for all other services.
2. VoIP/Telephony Services: SIP trunk and account services with per-second billing or flat rate options. Voice channel capacity sold in bundles up to 60+ channels.
3. Asterisk/TK-Anlage: VoIP telephone system implementation and support. No license costs due to open-source Asterisk platform. Professional services for installation and configuration.
4. Web & Mail Services: Domain registration, web hosting, email services including spam filtering. Subscription-based with various tiers.
5. Professional Services: Network consulting, implementation, and ongoing technical support. Hourly billing with time-based rates and premium charges for off-hours support.
6. Support Services: Telephone support services billed per 15-minute intervals during business hours (08:30-17:30), with 50-100% surcharges for after-hours and weekend support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Nethinks is an owner-managed German ITK (IT and telecommunications) service provider offering managed network connectivity, VoIP telephony, web/mail hosting, and related IT services to business customers. The company delivers manufacturer-neutral, ISO 27001-certified solutions including VDSL/FTTH business internet, managed WAN, SIP trunks, Asterisk-based PBX systems, DDoS/WAAP protection, and proprietary tools such as an in-house Session Border Controller and the DATAGERRY CMDB. Core service lines cover connectivity, voice, hosting, security, and managed/professional services tailored to mid-market and KRITIS-relevant organizations.

Product overview

NETHINKS GmbH is an owner-managed ITK (IT and telecommunications) service provider based in Fulda, Germany, offering a comprehensive portfolio of network, VoIP telephony, and web services as a platform-plus-modules architecture. Their core offerings are organized into three divisions: Network solutions (including business internet access via FTTH, DSL, and NT/Connect; Managed WAN; DDoS protection; and professional services), VoIP telephony (centered on their Asterisk-based VoIP TK-Anlagen platform with add-ons including SIP trunks/accounts, Session Border Controllers, least-cost routing, IVR, CTI, virtual fax, and voicemail; plus the NT/Voice, NT/Green, and heinrich sub-brands), and Web&Mail services (domain hosting, webhosting with cPanel, SpamTrooper/SpamTitan spam filtering, SSL certificates, NT/VMatch conferencing, and Kopano groupware). They also offer complementary solutions including WAAP (with Link11), Out-of-Band Management, NT/Care maintenance contracts, and the open-source DATAGERRY CMDB platform. The company operates on a manufacturer-neutral basis and maintains partnerships with technology vendors including Snom (Gold Partner), AudioCodes (Gold Partner), Estos (Expert Partner), Fortinet (Silver Partner), Cisco, beroNet, and others.

Differentiator

Problem solved

Functional benefit

Brands

• NT/VDSL: VDSL business internet access solution with speeds up to 250 Mbit/s downstream and 40 Mbit/s upstream.
• NT/Connect
• NT/Voice
• Asterisk
• NT/Communication Server
• SpamTitan
• SpamTrooper
• NT/VMATCH
• NT/Green
• NT/Care

Products and services

• NT/DSL (VDSL Business Internet)

Quantifiable outcome

• Up to 250 Mbit/s downstream speed for business internet
• +4 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Viridicon AGcoreStrategic or Co-development Partner · 1 January 2022Viridicon AG serves as NETHINKS's external Information Security Officer (ISB/external Information Security Officer) since 2022, supporting the ISO 27001 certification process and ongoing information security management.
• Snom Technology GmbHcoreChannel Partner/ Reseller/ DistributorGold Partner status with Berlin-based Snom, a leading manufacturer of professional VoIP endpoints including desk phones, DECT devices, and accessories. NETHINKS has been a partner since 2018 and resells Snom products.
• AudioCodes Ltd.coreChannel Partner/ Reseller/ DistributorGold Partner with AudioCodes, provider of voice infrastructure solutions including Session Border Controllers (SBC), media gateways, and endpoints. Partnership enables Microsoft Teams integration services.
• estos GmbHcoreTechnology or IntegrationCertified Expert Partner 2023 for estos unified communications and CTI software. Enables NETHINKS to provide comprehensive configuration, integration, and support for estos products including ProCall, MetaDirectory, and ProCall Analytics.
• FortinetcoreTechnology or IntegrationNETHINKS provides solutions including SSL-VPN and network security based on Fortinet technology, serving as an integrator and reseller of Fortinet products for DDoS protection and network security.
• Europäische Union (EFRE)minorOthersEuropean Regional Development Fund (EFRE/ERDF) funding support for expansion and establishment of new business premises in Fulda, including investment in workspace equipment, IT hardware, and ERP systems.
• DEKRAminorOthersDEKRA certification partner for ISO 27001 audit and certification process. External auditor for information security management system certification.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Others

• Snom Technology GmbH: Berlin-based manufacturer of professional VoIP endpoints (desk phones, DECT) and a long-standing Gold partner of NETHINKS — comparable on the IP-telephony devices layer but not as a service provider.
• estos GmbH: German vendor of unified communications and CTI software (ProCall, MetaDirectory) and a strategic technology partner for NETHINKS — comparable on the UC/CTI layer though typically as ISV rather than full-service operator.
• AudioCodes Ltd. Global provider of voice infrastructure (SBCs, media gateways, endpoints) and a key Gold-partner technology supplier to NETHINKS — overlaps on the underlying VoIP technology stack rather than the managed-service layer.

Direct peers

• Plusnet GmbH: German business ISP and communications provider offering DSL, fiber, SIP trunking, and managed connectivity to SMB and mid-market customers — directly comparable to NETHINKS's network/voice bundle for German Mittelstand.
• M-net Telekommunikations GmbH: Regional German telecom operator serving business and residential customers with fiber internet, VoIP, and managed network services — a close like-for-like on the business-internet-plus-voice offering for mid-market accounts.
• q.beyond AG: German managed IT, cloud and UC services provider to mid-market enterprises — overlapping significantly with NETHINKS in network connectivity, VoIP/UC and IT security, but at meaningfully larger scale.

Broad incumbents

• 1&1 AG (1&1 Versatel): Major German telecom and internet carrier serving residential and business customers with fiber, mobile, and cloud/hosting; a wide-incumbent alternative whose Versatel unit directly competes in business internet and SD-WAN.
• Deutsche Telekom AG (T-Systems / T Business): Germany's incumbent telecom operator and IT services arm, offering the full spectrum of business internet, MPLS, VoIP, cloud and security — broad overlap but a much larger and more standardized competitor.

Regional players

• NetCologne GmbH: Regional German carrier/IT services provider (Cologne/Rhineland) offering fiber, business internet, VoIP and hosting for SMEs — comparable in service mix and customer profile but operating in a different German region.

Emerging players

• theseIT GmbH: Smaller German IT services/VoIP/system-integration provider targeting mid-market clients — comparable in size, regional orientation and service mix to NETHINKS, representing the long tail of similar Mittelstand ITKs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/NETHINKS
• LinkedInlinkedin.com/company/nethinks-gmbh
• Facebookfacebook.com/nethinks

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nethinks