Excel Telecom

What Excel Telecom does

Excel Telecom is a Canadian telecommunications company headquartered in Laval, Quebec, founded in 1989 and operating for more than 33 years. The company delivers cloud telephony, hosted PBX, SIP trunking, on-premise business telephony (delivered in partnership with Mitel at Gold Partner status), call center, remote work, fax, and business continuity services to SMB and enterprise customers in Canada, including references to Fortune 500 deployments. Core technology includes the proprietary exCloud cloud telephony platform, geo-redundant Canadian data centers, SRTP/TLS voice encryption, and integrations with Salesforce, Microsoft Teams, Microsoft Office, and Google Workspace.

Excel Telecom operates a subscription-based revenue model with monthly recurring per-user or per-line pricing for cloud telephony and SIP services, and managed-services recurring fees for hosted telephony. The go-to-market is primarily direct sales with dedicated account representatives providing custom quotes, supplemented by Mitel channel partnership for deployment and a self-service customer portal (exclient.ca). Revenue is not publicly disclosed; the company is a privately held Canadian corporation that was acquired by Telist Services Inc. and continues to operate as a subsidiary.

Customer signals are limited to a small set of named SMB references and a 5.0-star Google rating across 38 reviews. The company holds no disclosed patents or trademarks and has no publicly reported AI/ML capabilities, relying on conventional UCaaS infrastructure rather than artificial intelligence differentiation. Its competitive position is anchored in tenure, Canadian geo-redundancy, Mitel partnership depth, and integration with mainstream productivity and CRM platforms.

Name

Excel Telecom

Legal name

Excel Telecom

Website

https://exceltelecom.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Telecommunications (517), All Other Telecommunications (5178)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Business telephony services
• Cloud telephony solutions
• SIP trunking services
• Hosted PBX systems
• Unified communications

Headquarters

HQ city

Brossard

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Cloud Telephony Subscriptions: Monthly subscription fee per user for cloud-based phone system. Provider handles maintenance and upgrades. No upfront hardware costs for cloud-hosted solutions.
2. SIP Business Lines: Per-user per-month or per-line per-month pricing for SIP trunking services. Predictable billing model with cost savings on long-distance and international calls.
3. Hosted Telephony Services: Migration of communications and collaboration platform to cloud or private cloud service with monthly recurring fees based on users and features.
4. Business Telephony Solutions: On-site strategies with Mitel solutions including hardware, software, and ongoing support services.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels8 records

Core offering

Excel Telecom sells business telecommunications solutions to Canadian organizations, anchored by its exCloud cloud telephony platform and Mitel-based hosted and on-premise business telephony systems. The portfolio includes SIP business lines, call center, remote work, fax, and business continuity offerings delivered through a geo-redundant Canadian cloud with monthly recurring subscriptions and managed services.

Product overview

Excel Telecom offers a comprehensive telecommunications portfolio built around three core products: exCloud (cloud telephony platform), Hosted Telephony, and Business Telephony using Mitel technology. The portfolio includes complementary modules for call center operations, remote work/teleworking, fax lines, and business continuity services. SIP Business Lines serve as the underlying technology for internet-based communications. The company provides a Canadian-hosted infrastructure with geo-redundancy, and customers access services through the exCloud Customer Portal.

Differentiator

Problem solved

Functional benefit

Brands

• exCloud: Cloud telephony platform offering features such as advanced call management, video conferencing, softphone and mobile applications, and over 50 integrations.

Products and services

• exCloud Cloud Telephony Cloud telephony platform providing business phone system features for Canadian businesses of all sizes with no equipment to purchase or manage.
• Hosted Telephony Hosted telephony service that migrates a business's communications and collaboration platform to a cloud or private cloud for greater mobility, quality, simplicity, and reliability.
• Business Telephony (Mitel) On-premise Mitel-based business telephony solution providing communications, collaboration, and improved customer experiences for businesses.
• SIP Business Lines SIP trunking service offering a lower-cost alternative to traditional telephony with 99.95% line availability, redundancy, and failover strategies.
• Call Center Contact center solution for businesses that improves customer service and profitability, suited to both small and large call centers.
• exCloud Customer Portal Customer portal providing access to cloud telephony tools, technical documentation, guides, demonstration videos, training videos, and FAQ.

Quantifiable outcome

• Businesses save between 30% to 50% when switching to a cloud phone system
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• MitelcoreChannel Partner/ Reseller/ Distributor · 4 February 2020Mitel Gold Partner status. Excel Telecom resells and deploys Mitel business telephony solutions including MiCloud and on-premise systems. The partnership enables Excel Telecom to offer comprehensive communication solutions with recognized hardware and software platforms.
• Telist Services Inc.coreOthersTelist Services Inc. signed an agreement to acquire all the assets of Excel Télécom Inc., a major supplier in the telecommunications industry.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RingCentral: RingCentral is a leading global cloud communications and UCaaS provider offering cloud PBX, contact center, and SIP trunking. It directly competes with exCloud in the same SMB and mid-market telephony category.
• Vonage: Vonage (now part of Ericsson) provides cloud communications, SIP trunking, and UCaaS solutions to businesses. It competes head-on with Excel Telecom's SIP lines and hosted PBX offerings.
• 8x8: 8x8 delivers cloud voice, contact center, and unified communications as a subscription service to SMBs and enterprises, mirroring Excel Telecom's recurring per-seat cloud telephony model.
• Mitel: Mitel is the underlying UC/PBX vendor whose products Excel Telecom resells and deploys as a Gold Partner. Both target SMB and enterprise customers with on-premise and cloud telephony solutions across Canada.

Broad incumbents

• Telus: Telus is a major Canadian incumbent telecom carrier offering business telephony, SIP, and cloud communications. It competes with Excel Telecom across all Canadian segments with much broader portfolio and distribution.
• Bell Canada: Bell Canada is a national incumbent carrier providing wireline, SIP, hosted PBX, and UCaaS services to Canadian businesses, overlapping heavily with Excel Telecom's product set.
• Rogers Communications: Rogers is a large Canadian carrier offering business phone, SIP trunking, and unified communications — a broad- incumbent competitor to Excel Telecom's telephony portfolio.
• Cisco Webex: Cisco Webex Calling and Webex Contact Center offer cloud PBX, SIP, and UCaaS capabilities to enterprises globally, competing with Excel Telecom especially in the enterprise segment.

Emerging players

• Zoom Communications: Zoom has expanded beyond video into Zoom Phone, a cloud PBX and UCaaS offering. It targets the same SMB and enterprise segments as Excel Telecom with a strong consumer brand and global reach.
• Microsoft Teams Phone: Microsoft Teams Phone is an integrated cloud telephony capability inside the Microsoft 365 ecosystem. It is both a partner integration for Excel Telecom and a substitute product, especially for Microsoft-centric enterprises.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/exceltelecom
• YouTubeyoutube.com/@exceltelecom923
• Facebookfacebook.com/ExcelTelecominc
• LinkedInlinkedin.com/company/excel-telecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Excel Telecom