Dependable Solutions

What Dependable Solutions does

Dependable Solutions is a Wisconsin-based managed IT services provider (MSP) founded in 2003, headquartered in Prairie du Chien with additional offices in La Crosse and Madison. The company delivers a portfolio of managed IT, cybersecurity, help desk, co-managed IT, Azure migration, cyber compliance, business continuity/disaster recovery, and network cabling services to small and medium-sized businesses and regulated organizations across Wisconsin and the broader Midwest. Its go-to-market is consultative and direct-sales-led, anchored on phone-based prospecting, no-pressure introductory calls, and a regional footprint that supports a 90-second phone response time during business hours.

The company's technology stack is concentrated on the Microsoft ecosystem — Microsoft Azure for cloud infrastructure and Microsoft 365 for productivity — supplemented by a layered cybersecurity architecture that includes 24/7 security monitoring, workforce security awareness training, and compliance support across HIPAA, GLBA, GDPR, CCPA, SOX, and PCI-DSS. Through a December 2025 partnership with VigilAigent (a subsidiary of Tego Cyber Inc.), Dependable Solutions extends its cybersecurity offering into K-12 school districts with the OmniViz+ threat detection platform, protecting approximately 18,000 users across 10 Wisconsin districts. The company also integrates Salesforce.com for lead and inquiry management and operates a hosted RMM client portal for remote support and ticketing.

Dependable Solutions generates revenue primarily through recurring monthly managed IT subscriptions, supplemented by project-based professional services (Azure and Microsoft 365 migrations, network cabling, security assessments) and hybrid co-managed engagements. The company is privately held and appears to be founder/family-led, with Joe Ruskey as President and CEO, Tina Ruskey as Owner, Brandon Harris as CTO, and Tony Wedgeworth as COO. Customer segments are explicitly diversified across SMBs, K-12 schools, community banks and credit unions, healthcare providers, and municipalities, with pricing delivered as custom quotes rather than published tiers. No external funding rounds, acquisitions, or institutional investors have been disclosed.

Name

Dependable Solutions

Legal name

Dependable Solutions

Website

https://dpndbl.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Dependable Solutions is a Wisconsin-based managed IT services provider delivering managed IT, cybersecurity, Azure migration, and compliance services to SMBs, K-12 schools, banks, healthcare organizations, and municipalities across the Midwest via three regional offices.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEAKAL

Incident Response, On-Call & Operational Readiness

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/DevOps, Platform Engineering & SRE Services

SECONDARYBPAEALAI

Backup & DR Software Implementation & Managed Platforms

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Business Continuity, Disaster Recovery & Backup Services

SECONDARYHDAEALAI

IT Incident, Problem & Change Management Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

Keywords

• Managed IT services
• Cybersecurity monitoring
• Cloud migration
• IT compliance support
• Help desk support

Headquarters

HQ city

La Crosse

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services providing proactive support, continuous monitoring, security management, and technology optimization. Services include network management, cybersecurity, backups, cloud support, vendor coordination, and IT consulting.
2. Professional Services and Projects: One-time project-based services including Azure migrations, Microsoft 365 migrations, network cabling installations, security assessments, and IT consulting engagements.
3. Co-Managed IT Services: Hybrid model where company provides additional support to complement client internal IT teams, with customizable service levels.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Dependable Solutions is a Wisconsin-based managed IT services provider that delivers ongoing IT management, 24/7 cybersecurity monitoring, help desk support, Microsoft Azure and Microsoft 365 migrations, business continuity/disaster recovery, compliance support, and structured network cabling to small and mid-market businesses plus regulated verticals such as banks, healthcare organizations, K-12 schools, and municipalities. Revenue is generated primarily through recurring monthly managed services subscriptions supplemented by project-based professional services engagements.

Product overview

Dependable Solutions is a managed IT services provider offering a unified portfolio of cybersecurity, network management, server management, help desk, and cloud services. The core offering centers on Managed IT Services supported by specialized solutions including Cybersecurity Services, Help Desk Services, Azure Migration Services, Co-Managed IT Services, Cyber Compliance Support, Business Continuity & Disaster Recovery, IT Compliance Services, and Network Cabling Services. The company also serves specific vertical markets with tailored offerings for SMBs and K-12 Schools. A notable partnership with VigilAigent enables delivery of OmniViz+ advanced threat detection to K-12 school districts.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Proactive IT management providing 24/7 remote IT support, network monitoring, patch management, cybersecurity, backups, cloud support, vendor coordination, and IT consulting for consistent business technology performance, targeted at small and mid-sized businesses plus regulated verticals in Wisconsin and the Midwest.
• Co-Managed IT Services Hybrid IT support that complements existing internal IT teams by providing additional resources, expertise, and coverage for help desk overflow, cybersecurity, cloud services, and IT projects, for organizations that already have internal IT staff.
• Cybersecurity Services Layered cybersecurity solutions including 24/7 security monitoring, workforce security awareness training, compliance support, threat detection, and incident response to protect business data and network infrastructure for SMBs and regulated organizations.
• Help Desk Services Centralized technical support providing troubleshooting, issue resolution, ticketing system management, remote assistance, and user training for software, hardware, and network issues, delivering quick resolutions to keep daily operations running smoothly.
• Azure Migration Services Expert Azure cloud migration services including environment assessment, migration planning, data and application transfer, and post-migration optimization for compute, storage, networking, databases, and advanced services, supporting lift-and-shift, re-platforming, and modernization strategies for businesses moving to Microsoft Azure.
• Cyber Compliance Support IT compliance services helping businesses meet regulatory requirements including HIPAA, GLBA, GDPR, CCPA, SOX, and PCI-DSS through security audits, data protection, access controls, and compliance reporting for regulated organizations.
• Business Continuity & Disaster Recovery BCDR solutions including risk assessment, recovery strategy development, solution implementation, testing, and routine maintenance to protect against data loss, downtime, and operational disruptions from disasters, for businesses needing resilient recovery capabilities.
• Network Cabling Services Professional structured cabling installation including Cat5e, Cat6, Cat6a, and fiber optic cabling for improved data transmission, connectivity reliability, and bandwidth support across client facilities.
• OmniViz+ K-12 Cybersecurity Solution Advanced K-12 cybersecurity solution provided through a partnership with VigilAigent, delivering enterprise-grade threat detection, behavioral analysis, and automated response capabilities to protect school districts from ransomware, phishing, and data breach threats.

Quantifiable outcome

• 90-second phone response time during business hours
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

One partnership is on record.

• VigilAigentcoreTechnology or Integration · 18 December 2025Dependable Solutions partners with VigilAigent, a next-generation managed security services provider (MSSP) and subsidiary of Tego Cyber Inc. (OTCQX: TGCB), to deliver OmniViz+ advanced cybersecurity solution to K-12 school districts across Wisconsin. This partnership protects approximately 18,000 students, teachers, and staff across 10 school districts. OmniViz+ provides enterprise-grade threat detection, behavioral analysis, and automated response with VigilAigent's 100% U.S.-based security operations and human-in-the-loop oversight. The partnership is designed to align with K-12 grant funding programs to make advanced cybersecurity accessible despite resource constraints.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Dataprise: Mid-Atlantic based managed IT services provider offering 24/7 helpdesk, cybersecurity, cloud, and co-managed IT to SMB and mid-market customers. Closely comparable in service mix and customer segment focus to Dependable Solutions.
• CMIT Solutions: National franchise managed IT services provider serving SMBs across regulated and general verticals. Directly comparable as a multi-site MSP delivering managed IT, cybersecurity, and helpdesk services to small and mid-sized businesses — same target market, same service portfolio, same positioning as Dependable Solutions.
• Ntiva: Managed IT, cybersecurity, and cloud services provider serving SMB and mid-market clients across multiple U.S. regions. Comparable as an MSP of similar mid-scale size with overlapping service portfolio in managed IT, helpdesk, security, and Microsoft cloud.
• Thrive Networks: Managed IT, cybersecurity, and cloud services provider focused on mid-market and SMB customers across regulated industries. Comparable because of shared services portfolio (managed IT, SOC, BCDR) and SMB-first go-to-market similar to Dependable Solutions.
• Structured: Oregon/West Coast-based managed IT and security provider with strong Microsoft Azure practice serving regulated SMBs. Directly comparable in service mix, Microsoft-first cloud specialism, and SMB-to-mid-market customer target.
• Kelser Corporation: Connecticut-based managed IT, cybersecurity, and cloud services provider focused on SMB and mid-market. Comparable as a similarly-sized regional MSP with identical service lines (managed IT, helpdesk, cybersecurity, BCDR) and similar vertical reach.
• NexusTek: Colorado-based managed IT services and cloud provider with Microsoft Azure specialization and a regulated-vertical customer base. Directly comparable as a regional MSP with similar service portfolio, Microsoft ecosystem focus, and SMB to mid-market go-to-market.

Regional players

• US Signal: Michigan-based data center, cloud, and managed services provider serving Midwest SMB and enterprise clients. Comparable as a regional provider of managed IT, cloud, and security services with a strong Microsoft/Windows ecosystem practice.
• Heartland Business Systems: Wisconsin/Midwest-based IT solutions provider with managed services, networking, and cybersecurity offerings for mid-market and enterprise customers. Comparable as a geographically overlapping Midwest IT services provider with similar service lines.

Broad incumbents

• Insight Enterprises: Global IT solutions integrator with a managed services arm serving SMB through enterprise. Overlaps with Dependable Solutions in delivering managed IT, cybersecurity, and cloud services, though at significantly greater scale and breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/DependableSolutions
• LinkedInlinkedin.com/company/dpndbl
• Xx.com/Dependablesolu1

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dependable Solutions