SigmaCEM

What SigmaCEM does

SigmaCEM is a privately held Polish consulting and software company headquartered in Wrocław with a secondary office in Szczecin, operating the Sigma360 integrated customer experience environment. The platform comprises seven branded modules: CallMe360 LIVE (live video commerce connecting online customers with product experts via video, chat, and voice), Manago360 CRM (a customizable customer relationship management system with AI-powered predictive analytics and scenario modules), Excellence Center (an outsourced contact center solution covering voice, live chat, and other channels), CallMe3.0 (workforce planning based on point-of-sale and peak-time data), TestMe360 (employee training), Opinello (online reputation and NPS feedback collection), and Booker (appointment scheduling). All modules are designed to be combined in any configuration, with implementations custom-built rather than off-the-shelf.

The company serves enterprise customers primarily across retail (Electrolux, Neonet, Castorama, Netto, Groupe SEB brands, Grohe, Jura), government (City of Wrocław), and healthcare/pharmacy (Dr. Max), with a social impact engagement through the Wellbefi school psychological-support initiative. Pricing is quote-based, with deployments structured as multi-year enterprise contracts that include software licensing, system integration, hardware provisioning, widget design, and operational support such as e-promoter staffing and studio broadcasting. Geographic reach is anchored in Poland with active deployments extending into Austria and Germany.

SigmaCEM sells through a consultative, direct enterprise field-sales motion, supported by detailed case studies on its website showcasing quantified outcomes (e.g., 10x conversion uplift with Electrolux, 30%+ cost reduction and near 90% first-contact resolution at Netto, 33% conversion with Groupe SEB brands, 92% customer satisfaction with Grohe). The leadership team comprises three principals — Piotr Brewiński, Krzysztof Romanowski, and Friedrich Frank — each with prior C-level experience in international retail and blue-chip organizations. The firm does not disclose external funding, operates with 11-50 employees, and combines software subscription revenue, managed contact center services, and professional services as its three revenue streams.

Name

SigmaCEM

Legal name

SigmaCEM

Website

https://sigmacem.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

SigmaCEM is a Wrocław-based enterprise software and services firm that sells the Sigma360 customer experience platform — combining live video commerce, customizable CRM, outsourced contact center, and workforce planning modules — to retail, government, and healthcare clients across Europe.

Ownership category

akta.pro rank

Product category

Customer Experience Management Software

NAICS

Telephone Call Centers (56142), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), CRM Managed Services & Support (BPAEAGAD), Customer Journey Orchestration & Campaign Management (BPAFAFAF)

Keywords

• Customer experience management
• Live video shopping
• Contact center software
• Customizable CRM platform
• Workforce optimization tools

Headquarters

HQ city

Wroclaw

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software/SaaS Subscriptions: Manago360 CRM, CallMe360 LIVE, and related modules are provided as customizable software solutions. Revenue likely comes from implementation fees combined with recurring subscription or usage-based pricing based on the tailored nature of deployments.
2. Managed Contact Center Services: SigmaCEM operates Excellence Center as an outsourced contact center service, providing skilled consultants, modern CallMe systems, and comprehensive customer service management. Revenue generated from service fees based on channel coverage and call volumes.
3. Professional Services: Full-service implementation including system integration, hardware/software provisioning, widget design, e-promoter staffing, and studio broadcasting on demand. These implementation and operational support services complement software delivery.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

SigmaCEM provides the Sigma360 integrated customer experience management ecosystem, offering live video shopping (CallMe360 Live), outsourced multichannel contact center services (Excellence Center), and a fully customizable AI-powered CRM (Manago360 CRM), complemented by modules for workforce scheduling, employee training, NPS/feedback collection, and appointment booking. Solutions are built from scratch and tailored to each client's needs, deployed primarily for retail, government, and healthcare enterprises in Poland and broader Europe.

Product overview

SigmaCEM offers the Sigma360 ecosystem, a platform-plus-modules architecture centered around customer experience optimization. The core products include CallMe360 Live (live video shopping platform), Excellence Center (premium call center), and Manago360 CRM (customizable customer relationship management). Supporting modules include CallMe3.0 (workforce scheduling), TestMe360 (employee training), Opinello (customer feedback/NPS), and Booker (appointment booking). These products are designed to work together holistically, with modules being combinable in any configuration to support the complete customer journey from marketing and sales through aftersales and complaint management.

Differentiator

Problem solved

Functional benefit

Brands

• CallMe360 Live: Comprehensive retail solution connecting product experts online with customers for live video shopping consultations
• Excellence Center
• Manago360 CRM
• CallMe3.0
• TestMe360
• Opinello
• Booker
• Sigma360

Products and services

• CallMe360 Live A holistic retail solution that connects product experts online with customers via live video, chat, voice, and call-back for consultative selling, aftersales support, and complaint management. Features include one-to-one chat, call-back, one-way/two-way video, LIVE one-to-many streaming sessions, QR-code at POS, and appointment booking. Designed for retail enterprises seeking personalized online shopping experiences.
• Excellence Center Premium outsourced contact center service covering voice, live chat, and other communication channels, staffed by qualified consultants. Doubles as a data and opinion collection tool for customer relationship management. Available as a managed service for enterprises needing multichannel customer support.
• Manago360 CRM A fully customized CRM system covering customer engagement, acquisition, and retention. Features communication, optimization, analytical, and scenario modules with AI-powered predictive customer analysis, customizable dashboards, cloud-based architecture, and integration with the broader Sigma360 ecosystem. Built for organizations needing a tailored, integrated CRM rather than off-the-shelf software.
• CallMe3.0 Workforce planning and staffing optimization tool for sales, administrative, logistic, and other teams. Uses customer peak times and point-of-sale metrics to plan and optimize staffing levels, helping clients avoid missed customers during peak periods.
• TestMe360 Employee training and knowledge assessment platform offering customizable quizzes and development planning to train and certify staff according to client-defined needs.
• Opinello Online reputation and customer feedback management tool that quantifies opinions and NPS scores, delivers real-time feedback insights, and provides alerts for unusual activity. Integrates with customer data for targeted insights and is customizable to client needs.
• Booker Appointment scheduling and booking management solution that ties together booking details to ensure smooth appointment processes for customers while remaining manageable for staff. Customizable and designed to be both automated and human-centered.

Quantifiable outcome

• Electrolux achieved 10x higher conversion rate and 94% customer satisfaction with live commerce
• +7 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature7 records

Partnerships

One partnership is on record.

• WellbefiminorStrategic or Co-development PartnerWellbefi is a project promoting free psychological support in schools. SigmaCEM provides technological backbone including system architecture, software development, and cloud infrastructure. This reflects the company's mission to create technology supporting social wellbeing.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Bambuser: Swedish live video shopping platform that enables retailers to connect online shoppers with experts via one-to-one and one-to-many video streams. Directly competes with SigmaCEM's CallMe360 LIVE in the same European retail live-commerce category.
• Giosg: Finnish conversational commerce platform combining live chat, live shopping, and customer engagement tools for retail and e-commerce. Directly overlaps with SigmaCEM's CallMe360 LIVE live video commerce and chat capabilities, serving the same European retail segment.
• Zendesk: Global customer service and support CRM platform with integrated contact center, ticketing, and messaging capabilities. Competes directly with SigmaCEM's Manago360 CRM and Excellence Center contact center offerings for enterprise customer service workloads.
• LivePerson: Conversational AI and messaging platform powering live chat, voice, and video customer engagement for enterprise sales and support. Directly comparable to SigmaCEM's CallMe360 LIVE and Excellence Center capabilities for live customer interaction at scale.
• Genesys: Global cloud contact center and customer experience platform supporting voice, chat, email, and omnichannel routing. Direct competitor to SigmaCEM's Excellence Center managed contact center offering for enterprise customer service operations.
• Freshworks: Provider of Freshdesk customer support and Freshsales CRM platforms targeting mid-market and enterprise customers. Comparable to SigmaCEM's Manago360 CRM and contact center capabilities with a more standardized, lower-touch delivery model.
• Five9: Cloud-native contact center as a service platform serving enterprise customer service, sales, and support operations. Directly comparable to SigmaCEM's Excellence Center managed contact center offering with a SaaS-delivery model.
• Talkdesk: Cloud contact center platform with AI-powered customer service automation for enterprise clients. Competes with SigmaCEM's Excellence Center for enterprise contact center workloads with broader global reach and deeper VC funding.

Broad incumbents

• Salesforce: Global CRM incumbent with Service Cloud, Sales Cloud, and Commerce Cloud offerings spanning customer service, sales, and marketing. Operates broadly across the same customer experience management category as SigmaCEM but at vastly greater scale with a broader portfolio.

Emerging players

• Medallia: Customer experience and feedback analytics platform capturing voice-of-customer and NPS data across channels. Comparable to SigmaCEM's Opinello module for customer feedback and NPS collection, though Medallia is broader and more analytics-focused.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/sigmacem-international

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SigmaCEM