The Sullivan Group
The Sullivan Group is a privately held healthcare education and risk management firm that operates the RSQ® Solutions platform, delivering 240+ CME/CE courses, AI-powered clinical decision support via its Nuance partnership, and triage assessment tools to over 900 acute care facilities and 40,000 clinicians.
- Company typePrivate
- Founded1998
- HeadquartersLos Angeles, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What The Sullivan Group does
The Sullivan Group (TSG) is a privately held healthcare education and risk management company founded in 1998 and operationally headquartered in Denver, Colorado, with legal governance under the laws of Illinois. TSG serves more than 900 acute care facilities and 40,000+ clinicians through its RSQ® Solutions platform, delivering clinical education, triage competency assessments, and AI-powered decision support tools to hospital systems, urgent care providers, ambulatory care organizations, and medical malpractice insurers. Named customers include HCA Healthcare, Kaiser Permanente, Mount Sinai, CHRISTUS Health, Geisinger, Community Health Systems, The Doctors Company, and ISMIE.
The core product suite comprises four lines: RSQ® Education (240+ CME/CE-accredited online courses spanning emergency medicine, obstetrics, nursing, patient safety, and medical-legal topics), RSQ® Assessment (multi-tier triage competency audit tools with organizational, facility, and reviewer login portals), ED Guidance (an AI-based clinical decision support tool co-developed with Nuance Communications in 2019 and embedded within Nuance's Dragon Medical One platform as part of its CAPD solution set), and EMR Decision Support modules integrated with Epic, Cerner, MEDITECH, MEDHOST, and PulseCheck electronic medical record systems. Underlying intellectual property includes U.S. Patent No. 7,197,492, the registered RSQ® trademark, and the proprietary RSQ® Cycle methodology, supplemented by PromptCharts™ documentation templates. The platform is supported by a clinical analytics layer, a partnership with d2i for ED medical record data ingestion, and dedicated enterprise portals (including a customized HCA gateway).
TSG operates a subscription-based revenue model with three-year initial contract terms and annual auto-renewal. Pricing is tiered by team size and vertical: $100-$200/month for Urgent Care small/medium teams, $150-$400/month for Triage small/medium teams, $300-$825/month for Obstetrics small/medium teams, and custom enterprise pricing for organizations with 31+ seats. Go-to-market is sales-led for enterprise accounts (with a "Schedule a Demo" CTA and dedicated phone support) and self-service online for smaller teams. Revenue is supplemented by technology licensing through the Nuance partnership, in which TSG contributes clinical content and risk mitigation algorithms while Nuance provides the AI platform and distribution channel. Marketing is driven by thought-leadership content, case studies (notably a 71% reduction in ED claims and an 18% improvement in RSQ® Score over a 10-year period at a large customer), webinars, and a relaunched quarterly newsletter.
The Sullivan Group firmographics
Firmographics- Name
- The Sullivan Group
- Legal name
- The Sullivan Group
- Website
- https://thesullivangroup.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- The Sullivan Group is a privately held healthcare education and risk management firm that operates the RSQ® Solutions platform, delivering 240+ CME/CE courses, AI-powered clinical decision support via its Nuance partnership, and triage assessment tools to over 900 acute care facilities and 40,000 clinicians.
- Ownership category
- akta.pro rank
The Sullivan Group industry classification
Industry- Product category
- Healthcare Risk Management Software
- NAICS
- Software Publishers (5132), Educational Support Services (61171)
- SIC
- Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Emergency Department (ED) Information Systems & Documentation (HLACAAAE)
- akta.pro secondary industry
- EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)
Keywords
Where The Sullivan Group is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
The Sullivan Group business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Others, Operations
Revenue model
- Subscription-Based Course Access: The primary revenue stream is subscription-based access to the RSQ® Solutions online education platform. Pricing is tiered by team size (small teams up to 10 seats, medium teams up to 30 seats, large teams 31+ with custom pricing) and billed monthly or annually. Initial term is 3 years with annual auto-renewal.
- Technology Licensing (ED Guidance): The ED Guidance AI-based decision support tool is made available through Nuance Healthcare as part of their CAPD solution set, representing a licensing/technology partnership revenue component.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Small Team (up to 10 nurses): $150/month |
| Subscription | Monthly | Medium Team (up to 30 nurses): $400/month |
| Subscription | Annual | Large Team (31+ nurses): Custom pricing |
| Subscription | Monthly | Urgent Care Small Team: $100/month |
| Subscription | Monthly | Urgent Care Medium Team: $200/month |
| Subscription | Monthly | Obstetrics Small Team: $300/month |
| Subscription | Monthly | Obstetrics Medium Team: $825/month |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
The Sullivan Group product offering
Product offeringCore offering
The Sullivan Group sells the RSQ® Solutions platform, a B2B subscription-based online performance improvement system used by 900+ acute care facilities and 40,000+ clinicians. The platform delivers 240+ CME/CE education courses, clinical analytics revealing variability in practice, RSQ Assessment triage competency tools, and EMR-integrated documentation support. Their flagship AI-powered product, ED Guidance, was developed with Nuance Communications and is embedded in Dragon Medical One to reduce emergency medicine diagnostic errors and malpractice claims in real time.
Product overview
The Sullivan Group offers RSQ Solutions, a unified healthcare performance improvement platform consisting of RSQ Education (over 240 online CME/CE courses), RSQ Assessment (triage competency evaluation tools), ED Guidance (AI-powered decision support integrated with Nuance Dragon Medical One), and EMR Decision Support modules (for Epic, Cerner, MEDITECH, MEDHOST, and PulseCheck). The platform is enhanced by proprietary tools like PromptCharts documentation templates and the RSQ Cycle methodology, serving over 900 acute care facilities and 40,000 clinicians.
Differentiator
Problem solved
Functional benefit
Brands
- RSQ® Solutions: Online performance improvement platform delivering clinical analytics and education courses for healthcare risk management and patient safety.
- RSQ® Education
- RSQ® Assessment
- ED Guidance
- PromptCharts™
- PatientSET™
Products and services
- RSQ Solutions Platform Core subscription-based online performance improvement platform delivering clinical content, 240+ CME/CE education courses, clinical analytics, triage assessments, and risk management tools to 900+ acute care facilities and 40,000+ clinicians.
- RSQ Education Online CME/CE education library with over 240 courses spanning emergency medicine, obstetrics, nursing, ambulatory care, patient safety, and medical-legal topics.
- RSQ Assessment Triage competency multi-level audit system with separate logins for Organizational Administrators, Facility Administrators, and Reviewers, used to assess and track triage competency in healthcare facilities.
- ED Guidance AI-based clinical decision support tool developed with Nuance Communications that uses real-time artificial intelligence to help physicians avoid diagnostic errors and improve documentation compliance. Embedded in Nuance Dragon Medical One voice-recognition platform.
- RSQ Consulting Enterprise-level consulting service for healthcare organizations implementing risk and safety programs, complementing the RSQ Solutions platform with bespoke advisory engagements.
- EMR Decision Support Clinical content integration product for major EMR platforms (Epic, Cerner, MEDITECH, MEDHOST, PulseCheck) embedding physician documentation templates and clinical decision support tools directly within the EMR.
Quantifiable outcome
- 71% reduction in frequency of ED claims over 10-year period
- +3 more outcomes
Companies that use The Sullivan Group
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles4 records
The Sullivan Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability7 records
Feature5 records
The Sullivan Group partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- Nuance Communications (NASDAQ: NUAN)coreIn 2019, The Sullivan Group partnered with Nuance Communications to develop ED Guidance (EDG), an AI-based decision support tool used with Nuance Dragon Medical One voice-recognition product. EDG is part of Nuance's Computer-Assisted Physician Documentation (CAPD) solution set. TSG provides clinical content and risk mitigation algorithms while Nuance provides the AI platform and distribution channel.
- Epic SystemscoreTSG provides EMR decision support content integrated with Epic's electronic medical record platform, including documentation templates and clinical decision support tools.
- Cerner CorporationcoreTSG provides EMR decision support content integrated with Cerner's electronic medical record platform for physician documentation and clinical decision support.
- MEDITECHcoreTSG provides EMR decision support content integrated with MEDITECH's electronic medical record platform, including physician documentation templates.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
The Sullivan Group competitors and assessment
Company assessmentDirect peers
- HealthStream: HealthStream is a public healthcare workforce development and education SaaS company offering compliance training, clinical education, and credentialing to hospitals and health systems — directly competing with TSG's RSQ Education platform in the same customer base.
- Relias: Relias provides online training, compliance, and workforce education solutions to healthcare and human services organizations, including clinical content for hospitals and skilled nursing facilities — competing head-to-head with TSG for healthcare education budgets.
- MedBridge: MedBridge delivers online continuing education, patient education, and clinical training for healthcare professionals, with a focus on rehabilitation and ambulatory settings — overlapping with TSG's ambulatory care and specialty care offerings.
- RLDatix: RLDatix provides healthcare risk management, patient safety, and workforce compliance software to hospitals and health systems — directly comparable to TSG's RSQ risk and safety platform.
Broad incumbents
- Wolters Kluwer Health: Wolters Kluwer Health offers clinical decision support, drug information, and healthcare education products including UpToDate and Lippincott — a broad incumbent whose clinical content and decision support compete with TSG's RSQ methodology and ED Guidance at large health systems.
- Elsevier (ClinicalKey / ClinicalPath): Elsevier provides clinical decision support, evidence-based content, and physician reference tools to hospitals and academic medical centers — a broad incumbent whose clinical content library overlaps with TSG's specialty education offerings.
- Press Ganey: Press Ganey is a leading patient experience and healthcare performance improvement firm — adjacent but comparable in selling safety, quality, and experience programs to the same large hospital systems TSG serves.
- symplr: symplr provides healthcare governance, risk, and compliance (GRC) software including credentialing and provider management — a broader enterprise platform serving similar hospital system buyers with overlapping risk-management use cases.
- AMN Healthcare (Learn In / AMN Healthcare Education): AMN Healthcare provides healthcare workforce solutions including clinical education, staffing, and language services — a broad incumbent whose healthcare education services compete with TSG's enterprise and ambulatory programs.
Emerging players
- Clarify (formerly Lightning Bolt): Clarify offers healthcare analytics and clinical performance insights, including utilization and practice variability analytics — overlapping with RSQ's clinical analytics capabilities that surface documentation and practice variability.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
The Sullivan Group social profiles
Digital presenceThe Sullivan Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Sullivan Group leadership team
Management profileNumber of profiles
Profiles5 records
The Sullivan Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Sullivan Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Sullivan Group
What does The Sullivan Group do?
The Sullivan Group sells the RSQ® Solutions platform, a B2B subscription-based online performance improvement system used by 900+ acute care facilities and 40,000+ clinicians. The platform delivers 240+ CME/CE education courses, clinical analytics revealing variability in practice, RSQ Assessment triage competency tools, and EMR-integrated documentation support. Their flagship AI-powered product, ED Guidance, was developed with Nuance Communications and is embedded in Dragon Medical One to reduce emergency medicine diagnostic errors and malpractice claims in real time.
Is The Sullivan Group a public or private company?
The Sullivan Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The Sullivan Group founded?
The Sullivan Group was founded in 1998. It employs 101 to 250 people.
Where is The Sullivan Group based?
The Sullivan Group is headquartered in Los Angeles, United States, in the North America region.
How does The Sullivan Group make money?
Two revenue lines are on record. Subscription-Based Course Access are the primary driver. The others are technology Licensing (ED Guidance).
Who are The Sullivan Group's main competitors?
Direct peers on record are HealthStream, Relias, MedBridge and RLDatix. Broad incumbents are Wolters Kluwer Health, Elsevier (ClinicalKey / ClinicalPath), Press Ganey, symplr and AMN Healthcare (Learn In / AMN Healthcare Education). Clarify (formerly Lightning Bolt) is listed as an emerging player.
Does The Sullivan Group have an API?
No public API is recorded for The Sullivan Group.
What industry is The Sullivan Group in?
The Sullivan Group's product category is Healthcare Risk Management Software. Its primary akta.pro industry code is HLACAAAE, Emergency Department (ED) Information Systems & Documentation, with a secondary code of HLACAAAL, EHR Implementation, Optimization, Training & Managed Services. Its NAICS code is 5132 and its SIC code is 7372.