Infopact

What Infopact does

Infopact is a Dutch business-to-business telecommunications and managed network services provider headquartered in Rotterdam, operating since 1995 as a subsidiary of the Techone group. The company delivers a bundled portfolio across three product families: connectivity (Global Internet covering FttO up to 10 Gbit/s, FttH up to 8 Gbit/s, Dark Fiber, xDSL, 5G Backup; Direct Connect including Cloud Connect to approximately 300 cloud platforms and Datacenter Connect to 170+ datacenters in the Netherlands, Belgium, and Germany; and Fixed Wireless Access via 5G and Starlink), security (DDoS detection and filtering using NBIP's national scrubbing center, Fortigate-hosted firewall and web filtering, and ThreadScan vulnerability management), and voice/managed services (Xelion VoIP/unified communications, SIP trunking, mobile via Odido, and tiered SLA support with 24/7 NOC monitoring).

The technical backbone is the proprietary Infopact Portal (portal.infopact.nl), a single management environment for ordering, monitoring, and service administration that absorbed the legacy Prime portal in May 2026, complemented by a dedicated Partner Portal for ICT resellers. The company maintains its own technician workforce for installation and a Network Operations Center providing 24/7 monitoring with BGP-based automatic failover. ISO 27001 certification (achieved 2025) covers all operations.

Commercially, Infopact runs a hybrid channel-and-direct model. The dominant route is a structured five-stage ICT partner program across the Netherlands that supplies documentation, pricing, ordering, and marketing assets to resellers, supplemented by direct enterprise sales, an Authorized Starlink Reseller arrangement via Techone, and a strategic partnership with Deutsche Telekom AG for international reach. Revenue is predominantly recurring through subscription-based connectivity, security, and voice contracts with tiered SLA pricing (Standard, Next Business Day, 24x7), augmented by hardware sales and professional installation services. Customers include Dutch businesses of varied sizes, ICT partners reselling to end users, and organizations requiring connectivity in remote or off-grid locations; the company also operates a Polish branch in Łódź supporting multilingual delivery.

Name

Infopact

Legal name

Infopact

Website

https://infopact.nl

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Infopact is a Rotterdam-headquartered Dutch B2B telecommunications and managed network services provider, delivering connectivity, security, and voice solutions to Dutch businesses and ICT partners through its own network, proprietary portal, and channel program.

Ownership category

akta.pro rank

Product category

Network Connectivity Services

NAICS

Wired Telecommunications Carriers (517111), Wireless Telecommunications Carriers (except Satellite) (517112), Satellite Telecommunications (5174)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Business connectivity services
• Network security services
• Fiber internet solutions
• Managed network monitoring
• Voip communication services

Headquarters

HQ city

Rotterdam

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Connectivity Services: Recurring connectivity services including Global Internet (FttO, FttH, Dark Fiber, xDSL, 5G Backup), Direct Connect (Cloud Connect, Datacenter Connect), and Fixed Wireless Access (5G, Starlink). Revenue generated through subscription-based contracts with various SLA tiers.
2. Security Services: Security solutions including DDoS detection and filtering, FortiGate Cloud firewall, Web Filtering, and ThreadScan vulnerability management. Provided as recurring managed security services.
3. Voice Services: Voice solutions including Xelion (all-in-one UC platform) and SIP Trunking for telephony services.
4. Service Level Agreements: SLA tiers (Standard, Next Business Day, 24x7) providing enhanced support and monitoring services. 24/7 Monitoring service available as add-on through the Infopact portal.
5. Hardware Sales: Sale and delivery of network hardware including routers, switches, and servers. Equipment can include rack mounting and redundant power options.
6. Installation Services: Professional installation services by the company's own technicians covering network hardware setup and connectivity solutions. Includes roof, mast, or wall mounting for Starlink installations.
7. Mobile Services: Mobile services including Odido @Work business subscriptions and 5G unlimited internet via SIM cards.
8. Network Add-ons: Additional network services including BGP routing, IP-VPN solutions, and VPN services layered on top of base connectivity.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Infopact delivers business connectivity, network security, and voice/communication services to Dutch organizations and ICT partners, including fiber internet (FttO, FttH, Dark Fiber, xDSL), 5G and Starlink wireless access, direct cloud and datacenter interconnect, DDoS protection, hosted firewall and vulnerability management, VoIP and SIP trunking, mobile services, and 24/7 NOC-managed SLAs with professional installation.

Product overview

Infopact is a telecommunications and network solutions provider offering a comprehensive portfolio of connectivity, security, and managed services. The core offerings include Global Internet (FttO, FttH, Dark Fiber, xDSL, 5G Backup), Direct Connect (Cloud Connect and Datacenter Connect), Fixed Wireless Access (5G and Starlink), and Network Add-ons (BGP and IP-VPN). Security services include DDoS Detection and Filtering, Firewall (Fortigate Cloud), and Vulnerability Management (ThreadScan). Communication services encompass Voice (Xelion and SIP Trunking), Mobile (Odido), and Service Management with SLA tiers and 24/7 NOC monitoring. Integration services cover hardware delivery and professional installation. As an Authorized Reseller of Starlink, Infopact provides satellite internet with additional services including fixed IP, firewalling, and ThreadScan. All services are managed through the Infopact Portal (portal.infopact.nl).

Differentiator

Problem solved

Functional benefit

Brands

• Xelion: Complete VoIP phone system and unified communications platform for business
• ThreadScan
• Fortigate Cloud

Products and services

• Global Internet Global internet connectivity for businesses, bundling FttO (Fiber to the Office up to 10 Gbit/s), FttH (Fiber to the Home up to 8 Gbit/s), Dark Fiber for full network control, xDSL as a cost-effective option, and 5G Backup as failover protection. Intended for organizations that need stable, business-grade internet across single or multiple sites.
• Direct Connect Secure, low-latency connectivity between customer locations and datacenter or cloud infrastructure, bypassing the public internet. Includes Cloud Connect to approximately 300 cloud platforms (Azure, AWS, Google Cloud) and Datacenter Connect to 170+ datacenters in the Netherlands, Belgium, and Germany (including all Equinix and Digital Realty locations worldwide).
• Fixed Wireless Access Wireless connectivity without cabling for primary connections, backup, temporary workplaces, and remote locations, with 5G and Starlink as the underlying technologies for high speeds and low latency. Aimed at organizations needing fast deployment where fiber or cable is unavailable.
• Network Add-ons Layered network services on top of base connectivity, including BGP for automatic traffic rerouting during primary connection failures and IP-VPN for secure multi-site and remote-worker connectivity over a private network. Targeted at organizations needing resilient multi-site networks.
• DDoS Detection and Filtering Managed DDoS protection that analyzes traffic patterns in real time and, on detection of an attack, automatically reroutes malicious traffic to NBIP's national DDoS Scrubbing Center for filtering before returning clean traffic to customer infrastructure. Aimed at organizations needing continuous protection against volumetric DDoS attacks.
• Firewall Hosted FortiGate firewall service providing firewall protection, VPN, threat prevention, and web filtering to block unsafe websites and protect against malware and phishing. Delivered as a managed cloud firewall on Fortinet technology.
• Vulnerability Management Vulnerability scanning service combining ThreadScan (automated scanning for over 90,000 known vulnerabilities, updated daily) and ThreadScan IP (professional vulnerability scanning for firewalls and routers). Sold as a managed subscription with flexible plans.
• Voice Business telephony offering combining Xelion (complete VoIP phone system with unified communications) and SIP Trunking (cost-efficient internet-based trunking for existing PBX systems). Targeted at organizations replacing or augmenting legacy telephony.
• Service Management Managed service layer offering Service Level Agreements at Standard, Next Business Day, and 24x7 levels, plus 24/7 Monitoring through the Infopact Network Operations Center (NOC) for proactive connection monitoring. Aimed at business customers needing guaranteed response and uptime.
• Mobile Business mobile offering including Odido @Work business subscriptions and 5G Unlimited Internet via SIM cards for corporate users, providing coverage and high speeds for temporary or permanent applications.
• Aansluiting (Integration & Installation) Hardware delivery and professional installation services performed by Infopact's own technicians, including network hardware setup, configuration, and integration of connectivity solutions into customer infrastructure, with options such as rack mounting, redundant power, and roof/mast/wall mounting for Starlink.
• Starlink Authorized Starlink reseller offering for high-speed, low-latency satellite internet via SpaceX's low-orbit constellation, suitable as fixed internet, backup, temporary, or pre-installation connectivity, with 99.9% uptime guarantee, fixed IP addresses, professional installation, and managed add-on services.

Quantifiable outcome

• 99.9% uptime guarantee on Starlink services
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability1 record

Feature8 records

Partnerships

Four partnerships are on record, tiered core and minor.

• TWS TechnologiescoreStrategic or Co-development Partner · 6 March 2026Strategic partnership between two specialized Internet Service Providers to strengthen customer support in a rapidly changing digital landscape. The collaboration aims to combine complementary knowledge in network, connectivity, and IT solutions, creating a broader and future-proof service portfolio. TWS Technologies remains independently operated under its own name. As part of this collaboration, TWS Technologies shares will be transferred to Infopact. The partnership focuses on joint product development, knowledge sharing, and service optimization.
• Deutsche Telekom AGcoreStrategic or Co-development Partner · 14 April 2025Strategic partnership providing Infopact access to Deutsche Telekom's extensive network infrastructure and global reach. The collaboration enhances Infopact's international connectivity capabilities and enables better support for customers both within the Netherlands and beyond. Combines Infopact's innovative approach and customer focus with Deutsche Telekom's infrastructure and worldwide coverage.
• TechonecoreOthersTechone is the parent company of Infopact. Through the Techone reseller agreement, Infopact is authorized to offer Starlink services. Techone manages the Starlink reseller relationship while Infopact operates as part of the Techone group.
• OdidominorChannel Partner/ Reseller/ DistributorOdido provides the mobile network infrastructure for Infopact's mobile services including @Work business subscriptions and 5G unlimited internet via SIM cards. Infopact resells Odido mobile services to business customers.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Eurofiber: Dutch fiber network operator and B2B connectivity provider with infrastructure across the Netherlands, Belgium, France, and Germany. Directly comparable to Infopact as a wholesale/business fiber connectivity specialist serving Dutch enterprises and datacenters.
• Enreach: Dutch/European provider of unified communications, VoIP, and connectivity services to SMBs and partners. Closely comparable to Infopact on the voice (Xelion/SIP trunking), partner-channel, and Dutch SMB focus.
• Relined Fiber Network: Dutch dark fiber and managed connectivity operator serving carriers, datacenters, and enterprises. Comparable to Infopact's Direct Connect, dark fiber, and B2B transport offerings in the Netherlands.

Broad incumbents

• KPN: Netherlands' incumbent telecommunications operator offering fixed, mobile, and business connectivity, cloud, and security services. Overlaps with Infopact's core connectivity, security, and voice portfolio but at vastly greater scale.
• VodafoneZiggo Business: Major Dutch converged operator serving business customers with fixed, mobile, and connectivity services. Competes with Infopact across enterprise connectivity, voice, and mobile offerings.
• T-Mobile Netherlands Business: Major Dutch business telecom provider offering fixed and mobile connectivity, IoT, and cloud. Comparable on the mobile (Odido resold by Infopact), 5G, and enterprise connectivity axes.
• Colt Technology Services: European B2B-focused connectivity provider offering enterprise networks, cloud connectivity, and voice services. Comparable to Infopact's Direct Connect (Cloud/Datacenter Connect) and enterprise-grade SLAs at international scale.
• Zayo Group: Global provider of fiber, wavelength, and cloud connectivity serving enterprises, datacenters, and carriers. Comparable to Infopact's Direct Connect, dark fiber, and cross-border enterprise connectivity ambitions.

Emerging players

• NDIX: Dutch/European open peering and connectivity exchange serving datacenters, ISPs, and enterprises. Comparable to Infopact's Datacenter Connect, Cloud Connect, and partner-focused B2B connectivity model.

Regional players

• Glaspoort: Dutch FTTH/FTTP operator rapidly expanding fiber-to-the-home networks across the Netherlands. Partial overlap with Infopact's FttH service, focused on residential/mass-market rather than enterprise.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Infopact

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infopact