What Radix does

Radix (RDX CO., LTD., ラディックス株式会社) is a privately held Japanese office IT services company founded in 1991, headquartered in Shibuya, Tokyo. The company serves 180,000+ corporate customers, predominantly small and mid-sized Japanese businesses, through 26 nationwide sales/service branches staffed by approximately 800 field consultants. Radix positions itself as a multi-vendor, vendor-neutral one-stop integrator for office IT infrastructure, covering digital multi-function printers (MFPs), business phones, networking equipment, security appliances (firewalls, UTM, cameras), business software (accounting, payroll, ERP), cloud services (Microsoft 365, Google Workspace, Dropbox Business reselling), web design/SEO, and renewable energy equipment.

The business model combines transaction-based revenue (hardware and software resale, including key partnerships with Fujifilm Business Innovation, Sharp, Saxa, Microsoft, Adobe, NTT East/West) with recurring managed services revenue (maintenance contracts, remote support via LogMeIn and ISL Online, cloud subscriptions). DX consulting, M&A advisory, and workforce placement add professional services revenue streams. The group comprises 9 wholly-owned subsidiaries covering cloud (Ride Co.), BPO/call center (Ripple), installation (RunTech), refining/special employment (Liberal Co.), regional Fujifilm distribution (Fujifilm BI Yamanashi), and other adjacent services. The proprietary product layer is thin but growing, anchored by RaBit (a JIIMA-certified RPA tool launched December 2021), a self-developed AI chatbot, and a MyNumber management service.

Go-to-market is exclusively direct field sales supported by ~1,000 indirect operations staff, with no channel partner or reseller model beyond the ASKUL office supplies partnership. Pricing is quote-based for B2B customers; the publicly disclosed pricing detail relates only to recruitment salary bands, not commercial contracts. The company reports FY2025 group-wide revenue of ¥66.6 billion, 2,330 employees (April 2026), and 30+ consecutive years of revenue and profit growth, with multiple regional office relocations and expansions through 2026 signaling continued capacity investment.

Name

Radix

Legal name

RDX CO.,LTD.

Website

https://radix.ad.jp

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Radix is a privately held Japanese office IT services company founded in 1991, providing multi-vendor one-stop solutions (hardware, software, networking, security, cloud, web, maintenance) to 180,000+ small and mid-sized Japanese businesses through 26 nationwide branches and 800 field consultants, with FY2025 group revenue of ¥66.6 billion.

Ownership category

akta.pro rank

Product category

Office IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Office Machinery and Equipment Rental and Leasing (53242)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Rental & Leasing (7377)

akta.pro primary industry

Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC)

akta.pro secondary industry

Thin Clients & VDI Endpoints (HDACAAAL)

Keywords

• Office IT services
• Managed network security
• Business equipment distribution
• Cloud hosting services
• RPA automation software

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices25 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Hardware Sales (OA Machines): Sales, leasing, and maintenance of OA equipment including digital multi-function printers (MFP), business phones, copiers, PCs, tablets, smartphones, servers, and document shredders.
2. Network & Security Equipment: Sales and installation of network infrastructure, security appliances, firewalls, UTM, surveillance cameras, and access control systems.
3. Software Sales & Custom Development: Sales of packaged software (accounting, sales management, payroll, ERP) and custom software development. Products from multiple vendors as well as in-house developed solutions.
4. Cloud & Internet Services: Internet service provider, web hosting, IP phone services, groupware, cloud storage, and cloud-based applications including Microsoft 365 and Google Workspace reselling.
5. Consulting & Professional Services: DX consulting, system efficiency consulting, office coordination, IT security consulting, M&A advisory, and workforce placement services.
6. Maintenance & Support Services: Ongoing maintenance contracts, remote and on-site technical support, instruction/training, and help desk services.
7. Renewable Energy & Eco Products: Solar power generation systems, LED lighting, air conditioning, and other energy-saving office equipment.
8. Web Design & Development: Website planning, creation, operation management, SEO optimization, and content marketing services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Radix is a multi-vendor Japanese office IT services agency that delivers end-to-end support to corporate customers. Its offering combines the sale, lease, and installation of OA machines (multi-function printers, business phones, PCs, servers), network and security hardware (firewalls, UTM, surveillance cameras, access control), packaged and cloud software (Microsoft 365, Google Workspace, accounting, payroll), and eco/renewable equipment (solar, LED, air conditioning), together with DX consulting, custom software development, web design, and ongoing remote and on-site maintenance.

Product overview

Radix operates as a multi-vendor IT services company providing office total solutions. The portfolio spans OA machines (digital multi-function printers, business phones), network and security equipment (firewalls, UTM, security cameras, access control), software (accounting, sales management, payroll, SFA, and cloud services including Microsoft 365, Google Workspace, Dropbox Business, and RPA tools), eco-friendly equipment (LED lighting, solar panels, air conditioners), web design and development services, and maintenance/remote support. The core offering is a one-stop office IT services platform where the company acts as a multi-vendor reseller and integrator, combining third-party products with its own consulting, implementation, and ongoing support services. A notable proprietary product is RaBit, an RPA tool. Radix also provides internet service via its group company Ride Inc. (BFORTH.com) and related telecom services (Stella Hikari internet, mobile, gas).

Differentiator

Problem solved

Functional benefit

Products and services

• RaBit (ラビット) RPA In-house Robotic Process Automation (RPA) product that automates repetitive office tasks; certified by JIIMA in 2022 and sold to Japanese businesses seeking workflow automation.
• OA machines and office equipment Sales, leasing, and maintenance of digital multi-function printers (copier/print/scan/fax), business phones, PCs, tablets, smartphones, servers, and document shredders for client offices; supplied through partnerships with Sharp, Fujifilm Business Innovation, and Saxa.
• Network and security equipment Sales and installation of firewalls, UTM (unified threat management), antivirus and anti-ransomware software, surveillance cameras, and electric-lock access control systems to secure customer office networks.
• Business software and cloud services Resale and integration of packaged business software (accounting, sales/inventory, payroll, healthcare, CAD, SFA, FileMaker) plus cloud services — Microsoft 365, Google Workspace, Dropbox Business, AI-OCR, RPA, electronic contracts, document management, attendance/groupware, expense reporting, and MyNumber management.
• Eco-friendly and renewable energy equipment Sales and installation of commercial air conditioners, solar power generation systems with battery storage, LED lighting, plasma-cluster air purification, photocatalytic antibacterial services, and commercial humidifiers to reduce office energy costs.
• BFORTH.com cloud and internet service Group company BFORTH.com (Ride Inc., ライド株式会社) provides internet connectivity, web hosting, email, and ISP/related telecom services (Stella Hikari internet/mobile/gas) to business customers.
• Maintenance and support services Ongoing technical maintenance, troubleshooting, instruction/training, and help-desk support delivered on-site and remotely for office equipment and IT systems installed by Radix.
• Remote support service Real-time internet-based screen-sharing and remote-operation support using LogMeIn and ISL Online, available to customers on network maintenance contracts; complements AI chatbot self-service.
• Web design and development Website planning, production, operational management, SEO optimization, content marketing, and copywriting services, with a dedicated coordinator assigned per client for ongoing support.
• DX consulting and professional services DX (digital transformation) consulting, IT efficiency consulting, IT security consulting, office coordination, M&A advisory, and workforce placement services supporting customer digitalization roadmaps.
• RIBERAL refining and special-employment services Certified special subsidiary (リベラル株式会社) providing refining/document services and supporting employment of persons with disabilities across the group's back-office operations.

Quantifiable outcome

• 30+ consecutive years of revenue and profit growth
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core and supporting.

• 富士フイルムビジネスイノベーションジャパン株式会社 (Fujifilm Business Innovation Japan)coreTechnology or IntegrationMajor business partner for multifunction printer (MFP) and office equipment distribution. Fujifilm BI is one of the leading office equipment manufacturers in Japan, supplying digital MFPs that Radix resells and supports.
• シャープマーケティングジャパン株式会社 (Sharp Marketing Japan)coreTechnology or IntegrationKey business partner for office equipment including MFPs and air conditioners. Sharp is a major Japanese electronics manufacturer whose products Radix distributes and services.
• サクサ株式会社 (Saxa)coreTechnology or IntegrationBusiness phone (business telephone system) partner. Saxa is a specialist manufacturer of business communication equipment, and Radix handles sales and support of their products.
• 東日本電信電話株式会社 / 西日本電信電話株式会社 (NTT East/West)coreTechnology or IntegrationTelecommunications infrastructure partners providing network services and connectivity that Radix integrates into its office IT solutions for customers.
• Microsoft (Office 365)coreTechnology or IntegrationMicrosoft 365 reseller and implementation partner. Radix resells and supports Microsoft Office 365, Windows RDS SAL licenses, and provides migration services.
• Adobe (Creative Cloud)coreTechnology or IntegrationAdobe Creative Cloud reseller. Radix handles sales and licensing management of Adobe Creative Cloud products, with pricing updates communicated to customers as Adobe adjusts pricing.
• ライド株式会社 (Ride Co.)coreTechnology or IntegrationGroup company providing cloud service solutions. Part of Radix Group's integrated service offering covering cloud infrastructure, hosting, and managed services.
• リベラル株式会社 (Liberal Co.)coreOthersGroup subsidiary — certified special subsidiary company (Tokureisha) established in 2008, recognized for disability employment. Provides office support services while promoting employment for people with disabilities. Received KAIKA Award, Tokyo Governor's Excellence Award, and Ministry of Health Labour Welfare award.
• リップル株式会社 (Ripple Co.)supportingOthersGroup company providing call center and BPO services.
• ランテック株式会社 (RunTech Co.)supportingOthersGroup company providing construction and installation services for network and electrical work.
• 富士フイルムBI山梨株式会社 (Fujifilm BI Yamanashi)supportingTechnology or IntegrationGroup company established in April 2021, focusing on Fujifilm Business Innovation product sales in Yamanashi prefecture.
• LogMeIn (Remote Support)supportingTechnology or IntegrationLogMeIn software is used for remote support sessions, enabling Radix technicians to view and control customer screens for troubleshooting.
• ISL Online (Remote Support)supportingTechnology or IntegrationISL Online by XLAB d.o.o. is an alternative remote support software used alongside LogMeIn for internet-based remote technical support.
• アスクル株式会社 (ASKUL)supportingChannel Partner/ Reseller/ DistributorASKUL is an authorized distributor partnership for office supplies. Radix is an official ASKUL dealer, offering approximately 32,500 office supply products with same-day/next-day delivery.

Scale indicators10 records

Recent moves11 records

Expansion highlights7 records

Others

• ASKUL Corporation: Japanese office supply e-commerce platform that operates as Radix's channel partner for office supplies (32,500+ SKUs via the ASKUL dealer program). Included as an ecosystem/adjacent company rather than a direct competitor.

Broad incumbents

• TIS Inc. Japanese IT services company (TSE: 3626) offering system integration, cloud, and managed services to mid-market and enterprise customers across Japan. Comparable as a Japanese IT services peer though at larger scale and broader customer scope than Radix.
• Fujifilm Business Innovation Japan: Japanese office MFP and document solutions incumbent (formerly Fuji Xerox). Listed as a core partner of Radix for MFP distribution but also competes directly for Japanese SMB office IT contracts.
• Itochu Techno-Solutions Corporation: Japanese IT services arm of the Itochu trading group offering system integration, cloud, and managed services to mid-market and enterprise customers. Comparable business model and Japanese customer base, though larger and more enterprise-focused.
• Konica Minolta, Inc. Major Japanese office equipment and IT services vendor offering multifunction printers, document management, and managed IT services. Broader incumbent operating globally but with strong Japanese SMB overlap with Radix's OA machine and document management offerings.
• Canon Marketing Japan Inc. Japan arm of Canon Group handling office multifunction devices, IT solutions, and managed services for Japanese SMB and enterprise customers. Overlaps with Radix on the OA equipment and managed services side but is attached to a global OEM parent.
• Ricoh Co., Ltd. Global Japanese OEM with significant Japanese SMB presence across office multifunction devices, IT services, and document workflow solutions. Competes with Radix on the hardware/managed services side while also being a potential partner channel.
• NS Solutions Corporation: Japanese IT services and system integrator affiliated with Nippon Steel, providing enterprise IT solutions including cloud, IoT, and managed services. Comparable Japanese IT services peer though operating more upstream/enterprise than Radix's SMB focus.

Direct peers

• ITFOR Co., Ltd. Japanese mid-market IT solutions integrator specializing in office IT infrastructure, business applications, and support services for Japanese enterprises. Comparable in customer segment (Japanese SMB) and product/service mix (multi-vendor office IT).
• Otsuka Corporation: Tokyo-headquartered multi-vendor IT services and office solutions provider serving Japanese SMB and mid-market customers with hardware resale, software, and managed services. Closest direct comparable to Radix in scale, vertical, and SMB-focused multi-vendor GTM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Radix