Bork Horeca

What Bork Horeca does

Bork Horeca Automatisering B.V. is a Netherlands-based, family-owned provider of integrated hospitality automation software and hardware, founded in 1983 by Peter Brokken and now led by second-generation owners Pim and Rob Brokken. The company sells and supports a full-stack platform comprising the Bork Kassasysteem (central POS), Kitchen Connect (kitchen display system built on QSR Automations/Crunchtime technology), Bork Pay (payment terminals with 4G and Adyen integration), and Bork DataLab (business intelligence and analytics). Hardware includes the Handy handheld order/pay device, the Go Tablet mobile POS, HandyPay Slim, and kitchen display screens, all installed and serviced by Bork's own team. The platform connects to 39 named third-party integrations spanning accounting, hotel PMS, delivery, QR ordering, reservations, inventory, workforce scheduling, loyalty, and CRM, enabling centralized HQ-level management for multi-location operators.

The company serves more than 1,250 Dutch hospitality businesses — cafes, restaurants, fine-dining venues, grand cafés, bars, sports bars, pavilions, hotel restaurants, and event venues — through a 100% direct-sales motion with no resellers or marketplace channels. Revenue is generated through a mix of hardware sales, recurring software subscriptions, payment transaction fees, and professional services (paid backoffice training at €175/participant). Bork positions itself as an automation partner rather than a vendor, emphasizing 24/7 support with on-site unit replacement, a no-obligation introductory meeting, and industry-experienced specialists.

Operationally, Bork is headquartered in Gilze (Netherlands), employs 11-50 staff, and recruits reactively via unsolicited applications. The company holds no external institutional or venture funding, is independently owned, and targets CO2-neutral service delivery by 2028 via an electric fleet and solar-powered operations. In February 2026 Bork became one of the first Dutch hospitality automation providers to achieve B-Corp certification, and operates the Bork Impact Fund providing microcredit to entrepreneurs in developing countries.

Name

Bork Horeca

Legal name

Bork Horeca Automatisering B.V.

Website

https://bork.nl

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Bork Horeca Automatisering B.V. is a Dutch family-owned provider of integrated POS, kitchen display, payment, and BI software for 1,250+ hospitality operators in the Netherlands. Founded in 1983, it sells a full-stack automation platform directly to restaurants, cafes, bars, and hotel venues via hardware, SaaS, and transaction-fee revenue.

Ownership category

akta.pro rank

Product category

Hospitality Point-of-Sale (POS) Systems

NAICS

Administrative and Support Services (561)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

akta.pro secondary industry

Payments, Billing & Invoicing (THALACAJ)

Keywords

• Hospitality POS systems
• Kitchen display systems
• Restaurant payment processing
• Cloud-based POS software
• Hospitality business intelligence

Headquarters

HQ city

Gilze

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. POS Hardware Sales: Bork sells POS terminals, handheld devices (Handy), tablets (Go Tablet), and kitchen display screens as hardware units. Hardware is installed by Bork's team and is integral to the automation package.
2. Software Subscriptions / Licensing: The Bork Kassasysteem, Kitchen Connect, Bork Pay, and Bork DataLab are provided as ongoing software solutions, implying recurring license or SaaS fees. The platform is described as a total solution with personal service and guidance across all components.
3. Transaction / Payment Processing Fees: Bork Pay processes payments for hospitality operators. The payment terminals and integrated payment flows generate transaction-based revenue for Bork, with the solution designed to minimize administration and provide full control over sales.
4. Professional Services (Backoffice Training): Bork offers paid backoffice training at €175 per participant, held at their location on the last Wednesday of each month. This is a direct professional services revenue stream for onboarding and upskilling customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Bork Horeca provides integrated hospitality automation solutions for restaurants, cafés, bars, fast-food outlets, hotels, cafeterias, and food trucks. Its offering centres on the Bork Kassasysteem (cloud-based POS software) and is extended with kitchen display systems (Kitchen Connect), payment terminals (Bork Pay, HandyPay Slim), handheld and tablet ordering devices (Handy, Go Tablet), BI dashboards (Bork DataLab), and back-office training. The solutions are sold and supported directly to Dutch hospitality operators with 24/7 service.

Product overview

Bork Horeca offers an integrated hospitality automation platform consisting of the Bork Kassasysteem as the central POS core, supplemented by Kitchen Connect (kitchen automation), Bork Pay (payment terminals), and Bork DataLab (business intelligence). The ecosystem also includes handheld devices like Handy and Go Tablet, with HandyPay Slim for table-side payments. All solutions integrate with each other and with over 39 third-party tools covering accounting, scheduling, inventory, delivery, hotel, and CRM systems. The company positions itself as an automation partner offering 24/7 support.

Differentiator

Problem solved

Functional benefit

Brands

• Bork Kassasysteem: Point-of-sale (POS) system designed specifically for the hospitality industry, managing table layout, orders, and payments from one central platform.
• Kitchen Connect
• Bork Pay
• Bork DataLab
• Handy

Products and services

• Bork Kassasysteem Cloud-based point-of-sale (POS) software for hospitality venues; handles ordering, receipts, and front-of-house operations for restaurants, cafés, bars, fast-food outlets, hotels, cafeterias, and food trucks.
• Bork Kitchen Connect Kitchen display system that routes orders from the POS to the kitchen, replacing paper tickets and improving order accuracy and speed of service for hospitality venues.
• Bork Pay Integrated payment terminal that connects to the Bork Kassasysteem to process card and electronic payments at the point of sale for hospitality venues.
• Bork DataLab Business intelligence dashboards that provide hospitality operators with sales, operational, and performance reporting derived from the Bork Kassasysteem and related systems.
• Handy Handheld ordering terminal used by hospitality floor staff to take orders and process payments at the table, integrating with the Bork Kassasysteem.
• Go Tablet Tablet ordering device that enables customers or staff to place orders, integrating with the Bork Kassasysteem and supporting modern hospitality service models.
• HandyPay Slim Compact mobile payment terminal paired with the Handy handheld, enabling floor staff to take card payments at the table.
• Backoffice Training Professional training service for hospitality operators covering setup and ongoing use of the Bork back-office systems, including reporting, stock, and administration.

Quantifiable outcome

• Serving 1,250+ hospitality businesses
• +3 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration39 records

AI capability2 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• QSR Automations (by Crunchtime)coreTechnology or IntegrationQSR Automations' kitchen display and management software is integrated with Bork's POS system to create Kitchen Connect. This partnership provides Bork's customers with real-time kitchen order routing, timing management, and paperless kitchen operations. QSR/Crunchtime is a well-established kitchen automation platform in the hospitality industry.
• SunmicoreTechnology or IntegrationSunmi supplies handheld order terminals used within the Bork ecosystem. Bork maintains an official Sunmi replacement service for defective terminals, with a structured replacement request workflow and form. Support documentation for Sunmi terminals (both Dutch and English) is provided on the Bork support portal.
• AdyencoreTechnology or IntegrationAdyen is listed as a payment integration partner for Bork Pay, providing payment processing infrastructure for Bork's hospitality customers.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Square (Block): Square provides integrated POS hardware, software, and payment processing for restaurants and cafés worldwide. Its integrated payment-plus-software model mirrors Bork's Bork Pay + Kassasysteem approach, though it operates at much larger scale across multiple geographies.
• Toast: Toast is a leading US-headquartered cloud POS and restaurant management platform that has been expanding into European markets. While primarily US-focused, its international ambitions make it a broad incumbent comparable to Bork in integrated POS, payment processing, and BI for the restaurant industry.
• Lightspeed Restaurant: Lightspeed Restaurant is a global cloud-based POS platform serving hospitality operators across multiple countries including the Benelux. It is a broader incumbent competing with Bork in mid-market and multi-location Dutch venues with deeper product breadth and international scale.

Direct peers

• TouchBistro: TouchBistro is an iPad-based POS system designed specifically for restaurants and bars, with front-of-house and back-office functionality. It competes with Bork in the SMB and mid-market hospitality segment with comparable table-side order/payment workflows and POS-as-platform positioning.
• MplusKASSA: MplusKASSA is a Dutch hospitality POS specialist serving Dutch restaurants, cafés, and bars with cloud-based cash register and back-office software. It is a direct competitor to Bork in the same domestic market with overlapping SMB and chain customer segments.
• Trivec: Trivec (now part of a broader POS group) is a Benelux and Nordic hospitality POS provider referenced directly on Bork's own website via the HandyPay Slim hardware. It competes head-to-head with Bork in the Dutch restaurant and café market with comparable POS, payment, and KDS offerings.
• Caspeco: Caspeco is a Dutch hospitality POS and automation specialist serving cafés, restaurants, and hotels in the Netherlands with cloud-based POS, kitchen display, and back-office tools. It is the most direct Dutch POS competitor to Bork, operating in the same geography with overlapping target customers and similar product categories.

Others

• Adyen: Adyen is a global payments platform and a named Bork Pay integration partner. As a payments infrastructure provider, it is an ecosystem enabler rather than a competitor, but its broader ambitions into integrated commerce make it strategically adjacent to Bork's payment-driven roadmap.
• Crunchtime / QSR Automations: Crunchtime (via QSR Automations) is the underlying kitchen display technology powering Bork's Kitchen Connect offering. It is a strategic technology partner and adjacent vendor — comparable in restaurant operations software — whose product decisions materially affect Bork's integrated stack.

Regional players

• Vectron Systems: Vectron Systems is a German-headquartered POS manufacturer with strong presence in German-speaking and Benelux hospitality markets. It is a regional peer to Bork, competing in similar SMB hospitality segments across bordering geographies with comparable POS and KDS offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bork Horeca