Dove Soft

What Dove Soft does

Dove Soft Limited is a Mumbai-headquartered cloud communications and Communications Platform as a Service (CPaaS) provider incorporated in 2011, serving enterprises in India and select international markets. Its flagship offering, CPaaS 2.0, is an AI-powered multi-channel communication platform that integrates WhatsApp, SMS, RCS, Instagram, Voice, and Email on a single unified dashboard with a centralized wallet. The platform wraps a suite of proprietary AI-enabled tools — including Survey, Calendarix, Supportix, VoiceX, ReminderBox, Dynamic PDF, DocAI, File GPT, and a custom Agentic AI builder — around core messaging APIs and a no-code workflow automation engine with fallback logic and encrypted SMS for sensitive content like OTPs and banking transactions.

Underlying the platform is a global infrastructure footprint of 220+ direct carrier connections delivering messaging across 200+ countries, with SMS API coverage in 160 countries. The company operates from Mumbai (HQ), Gandhinagar at GIFT City, Gurugram in Delhi NCR, and a wholly-owned subsidiary — Dove Soft Global-FZCO — in Dubai Silicon Oasis to serve international markets. GTM is hybrid: direct enterprise sales for larger deals, an API-first self-service portal with developer documentation for mid-market and developer-led adoption, and channel partnerships with telecom operators and technology partners.

Dove Soft monetizes through usage-based CPaaS platform services (per-message/per-minute pricing across SMS, voice, WhatsApp, email) supplemented by subscription/recurring revenue from AI tools and enterprise solutions. Pricing is quote-based and custom for enterprise customers, with monthly billing and no public tiers. The company targets primary verticals BFSI, Retail & E-commerce, and Enterprise (telecom operators and technology partners), with secondary verticals in F&B, Education, Healthcare, and Travel & Tourism. Named customers include Zee Limited, INOX Leisure, Khadims, EaseMyTrip, Bikanervala, Gurukrupa Realcon, and Fintech Products and Solutions India. The corporate structure is a Public Limited Company (Dove Soft Limited) with an investor relations section and an IPO page on its website, signaling positioning for a future public listing.

Name

Dove Soft

Legal name

Dove Soft Limited

Website

https://dove-soft.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

Dove Soft Limited is a Mumbai-based CPaaS provider offering an AI-powered multi-channel communication platform (CPaaS 2.0) unifying SMS, WhatsApp, RCS, Voice, Email, and Instagram with AI-driven bots and workflow automation for enterprises across BFSI, retail, travel, and media verticals in India and international markets.

Ownership category

akta.pro rank

Product category

Communications Platform as a Service (CPaaS)

NAICS

Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG)

akta.pro secondary industries

Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Cloud communications platform
• CPaaS services
• Omnichannel messaging APIs
• Conversational AI automation
• Enterprise communication APIs

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. CPaaS Platform Services: Communication Platform as a Service offering multi-channel messaging APIs and tools. Revenue generated through API usage, platform subscriptions, and usage-based pricing for SMS, voice, WhatsApp, email, and other communication channels integrated on the unified platform.
2. AI Tools and Enterprise Solutions: Enterprise AI-enabled communication tools including Survey, Calendarix, Supportix, VoiceX, ReminderBox, Dynamic PDF, and DocAI offered as part of the platform suite for business communication automation.
3. Enterprise Communication Services: Custom Agentic AI development and enterprise communication solutions targeting BFSI, Retail, Healthcare, Education, and other vertical industries with tailored communication automation needs.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels4 records

Core offering

Dove Soft provides a Communications Platform as a Service (CPaaS) called CPaaS 2.0 that unifies SMS, WhatsApp, RCS, Voice, Email, Instagram, and SMV messaging through cloud APIs and a single dashboard with a centralized wallet. The platform includes AI-enabled smart products (Chat Bot, Workflow automation, Live Chat, File GPT, OTP/2FA authentication) and utility tools (Short URL, File Hosting, Encrypt Content) targeting enterprise communication automation across BFSI, retail, healthcare, education, travel, and F&B verticals in India and international markets.

Product overview

Dove Soft is a cloud communications and CPaaS provider offering a unified multi-channel communication platform. The core offering integrates SMS, WhatsApp, RCS, Voice, Email, and Instagram channels through a single dashboard with centralized billing and AI-powered automation. Built on this platform are AI-enabled tools including Chat Bot, Workflow automation, Live Chat, File GPT, and authentication solutions (OTP Free, SAFr Auth, OTP Generator). Additional utilities include Short URL, File Hosting, and Encrypt Content. The platform serves enterprises across BFSI, retail, healthcare, education, travel, and food & beverage sectors with 10+ years of experience and connectivity to 220+ carriers in 200+ countries.

Differentiator

Problem solved

Functional benefit

Brands

• CPaaS 2.0: AI-powered multi-channel communication platform integrating WhatsApp, SMS, RCS, Instagram, Voice, Email, and AI-driven bots on a unified dashboard with centralized wallet system.
• mobiCOMM

Products and services

• SMS Cloud SMS API enabling enterprises to deliver transactional and promotional SMS at scale across 160 countries via direct connectivity to 220+ carriers, with encrypted content support for OTPs and banking transactions.
• WhatsApp WhatsApp Business API integration that enables businesses to engage customers through WhatsApp messaging for marketing, support, notifications, and chatbot automation.
• RCS Rich Communication Services (RCS) API enabling interactive, branded mobile messaging experiences between enterprises and their customers with rich media and call-to-action support.
• Voice Voice API enabling businesses to make and receive programmable voice calls with features designed to boost agent productivity and enhance customer satisfaction for support and outbound communication.
• Email Transactional email API for delivering automated emails such as purchase confirmations, shipping updates, account notifications, and other system-triggered communications.
• Instagram Instagram Messaging API enabling brands to engage with their followers and customers through the Instagram direct messaging channel for support and marketing conversations.
• SMV (SMS MV) SMS Multimedia Video (SMV) service enabling delivery of multimedia and video content via mobile networks for richer customer experiences beyond standard SMS.
• Chat Bot No-code chatbot builder platform that enables businesses to design, build, and deploy conversational chatbots across SMS, WhatsApp, Instagram, RCS, and other channels without coding expertise.
• Workflow No-code drag-and-drop workflow automation builder that enables creation of complex customer journeys, automated communication flows, and multi-channel campaign orchestration.
• Live Chat Multi-agent live chat platform that enables support teams to simultaneously handle conversations across WhatsApp, Instagram, Facebook, and RCS from a unified agent view.
• File GPT AI-powered document Q&A tool that lets businesses upload PDF files and allow customers to ask questions about products or services, with answers drawn directly from the documents and integration into WhatsApp and RCS chatbots.
• OTP Generator One-time password (OTP) generation service enabling secure user authentication and verification flows via mobile number or email with built-in failover routing.
• OTP Free Smart authentication solution that verifies users and enables secure login flows without requiring traditional one-time password (OTP) messaging.
• SAFr Auth Authentication and security product for verifying user identity and securing communications flows across Dove Soft's platform.
• Short URL Auto-short URL utility that automatically converts URLs within SMS into unique shortened links and tracks clicks including timing, device category, operating system, and browser information.
• File Hosting File hosting and sharing service within the Dove Soft CPaaS platform for managing files used in customer communications and chatbot flows.
• Encrypt Content Encryption tool that secures sensitive SMS contents such as OTPs and banking transaction details, exclusively available via the SMS API with no decryption access even for support staff.

Quantifiable outcome

• Reduced customer churn by 25%
• +2 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability7 records

Feature17 records

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Twilio: Global CPaaS leader offering programmable SMS, voice, WhatsApp, email, and video APIs. Directly comparable to Dove Soft across all multi-channel messaging products and developer-first go-to-market.
• Infobip: Global CPaaS platform with strong India presence and a full suite of SMS, WhatsApp, RCS, voice, and conversational AI tools. Directly competitive with Dove Soft in India BFSI, retail, and enterprise segments.
• Route Mobile: India-headquartered CPaaS provider offering enterprise messaging, voice, and digital communication services globally. Closest direct peer given shared India origin, carrier-aggregator roots, and multi-channel product set.
• Sinch: Sweden-based global CPaaS offering SMS, voice, WhatsApp, RCS, and conversational AI with strong presence in India through acquisitions. Competes head-on with Dove Soft for multi-channel enterprise deals.
• Gupshup: India-founded conversational AI and messaging platform offering SMS, WhatsApp, voice bots, and AI agent builders. Directly comparable product set and target verticals (BFSI, retail, D2C).
• MessageBird (Bird): Multi-channel CPaaS offering SMS, WhatsApp, email, voice, and marketing automation APIs with global coverage. Directly comparable in unified dashboard and channel consolidation pitch.
• Vonage (Ericsson): Enterprise CPaaS platform (acquired by Ericsson) offering SMS, voice, video, and messaging APIs. Competes with Dove Soft on enterprise tier and voice API capabilities.
• Plivo: Cloud communications platform providing SMS, voice, and WhatsApp APIs targeting developers and enterprises. Comparable API-first CPaaS model and mid-market customer focus.
• MSG91: India-based CPaaS provider specializing in SMS, WhatsApp, voice, and email APIs with strong Indian SMB and enterprise penetration. Closely comparable on geography, customer base, and product breadth.
• Kaleyra: India-headquartered CPaaS (recently acquired by Tata Communications) offering SMS, WhatsApp, voice, and omnichannel messaging. Directly comparable on India origins, BFSI/retail focus, and listed-company trajectory.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DoveSoftBulkSMS
• Facebookfacebook.com/DoveSoftPvtLtd
• LinkedInlinkedin.com/company/dove-soft-pvt-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dove Soft