Dynamics 365
Dynamics 365 Support is a US-based, Bellevue-headquartered third-party support firm with 1-10 employees providing ticket-based technical assistance for Microsoft Dynamics 365, Power Platform, and related business applications to North American clients.
- Company typePrivate
- Founded2015
- HeadquartersBellevue, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Dynamics 365 does
Dynamics 365 Support is a US-based third-party support services firm, headquartered in Bellevue, Washington, that provides ticket-based technical assistance for organizations using Microsoft's Dynamics 365 CRM and ERP applications, the Power Platform (PowerApps, Power Automate, Power BI), Business Central, and related Microsoft business applications. Founded in 2015 and operating with a team of 1-10 employees, the firm claims 20+ years of domain experience in supporting Microsoft business applications and offers custom support packages augmented with AI assistance.
The company's service delivery model centers on a ticketing workflow accessed via a Microsoft Power Apps portal, with new-customer acquisition supported by a 'first support ticket 50% off' promotional offer. Contact channels include the portal and a phone line (1-844-264-0729). Geographically, the firm serves North American clients and does not claim a global footprint.
The available data set contains extensive information about Microsoft's Dynamics 365 product line (Copilot Studio voice agents, Azure AI Custom Neural Voices, Fortune 500 enterprise logos, Microsoft enterprise sales motion, Microsoft Ignite launches), but this material describes the underlying Microsoft platform rather than Dynamics 365 Support as a distinct entity. Dynamics 365 Support itself shows no disclosed funding events, acquisitions, leadership changes, or independent product launches in the data.
Dynamics 365 firmographics
Firmographics- Name
- Dynamics 365
- Legal name
- Dynamics 365 Support
- Website
- https://dynamics365support.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Dynamics 365 Support is a US-based, Bellevue-headquartered third-party support firm with 1-10 employees providing ticket-based technical assistance for Microsoft Dynamics 365, Power Platform, and related business applications to North American clients.
- Ownership category
- akta.pro rank
Dynamics 365 industry classification
Industry- Product category
- IT Support Services
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Care Pathway Automation & Patient Engagement for RPM (Coaching, Messaging, Scheduling) (HLACAPAM)
Keywords
Where Dynamics 365 is headquartered
LocationHeadquarters
- HQ city
- Bellevue
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Dynamics 365 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Subscription Licensing: Dynamics 365 operates on a subscription-based SaaS model with user-based licensing. Pricing varies by application module and user tier.
- Enterprise Licensing: Large enterprise deployments with comprehensive pricing that can range significantly based on implementation complexity, customization needs, and user count.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Modular application pricing with per-user subscription |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Dynamics 365 product offering
Product offeringCore offering
Dynamics 365 is a third-party support services provider that delivers expert help and custom support packages for Microsoft Dynamics 365, Power Platform, and related Microsoft business applications. The firm specializes in resolving issues and providing AI assistance for organizations using Microsoft's CRM and ERP applications.
Product overview
Dynamics 365 is a comprehensive cloud-based enterprise software platform from Microsoft comprising a unified CRM and ERP system with multiple interconnected modules and add-ons. The portfolio includes core products like Dynamics 365 Finance for financial management and Dynamics 365 Contact Center for customer service with AI-powered voice capabilities. The ecosystem extends through the Power Platform (PowerApps, Power Automate, Power BI) for custom development and analytics, Business Central for mid-market ERP, and Copilot Studio for low-code AI agent creation. Additional specialized solutions include Dynamics 365 Field Service for mobile workforce management and ClickDimensions for marketing automation. The platform integrates with Azure AI services and Microsoft Teams for unified communications, targeting enterprise organizations seeking tight ecosystem integration and embedded AI capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Dynamics 365 Contact Center Support Support services for Microsoft's AI-powered customer service solution featuring real-time voice agents, custom neural voices, and Copilot Studio capabilities designed for high-volume B2C customer interactions including billing, order management, and appointment scheduling.
- Dynamics 365 Field Service Support Support services for Microsoft's field service management solution featuring automation, IoT integration, and scalability for managing mobile workforces and service operations.
- Dynamics 365 Finance Support Support services for Microsoft's ERP finance solution used for automating and streamlining financial processes, reconciliation, ledger settlements, and financial reporting for enterprises.
- Business Central Support Support services for Microsoft's mid-market business management ERP solution within the Microsoft Dynamics ecosystem.
- Power Platform Support Support services for Microsoft's low-code platform comprising PowerApps, Power Automate, and Power BI, enabling custom application development and workflow automation within the Dynamics 365 ecosystem.
- ClickDimensions Support Support services for the marketing automation solution integrated with Dynamics 365 for email marketing, web analytics, and campaign management.
Quantifiable outcome
- Over 80% of Fortune 500 companies use Copilot Studio tools
Companies that use Dynamics 365
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles1 record
Dynamics 365 technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability8 records
Feature3 records
Dynamics 365 partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Copilot StudiocoreReal-time voice agents in Copilot Studio are available through Dynamics 365 Contact Center, enabling low-latency, interruptible, speech-to-speech conversations for complex customer service interactions.
- Azure AIcoreCustom Neural Voices feature combines advanced neural speech synthesis with Azure AI, integrated natively with Dynamics 365 Contact Center for use across virtual agents, IVR systems, and agent-assisted workflows.
- Microsoft TeamscoreOrganizations can leverage Teams for customer service operations through three integration models (Connect, Extend, and Unify built on Azure Communication Services), with certified partners for skills-based routing, compliance, and analytics.
- Anywhere365minorCertified Microsoft partner providing contact center solutions that integrate with Teams and Dynamics 365 for enterprise customer service operations.
- AudioCodesminorCertified Microsoft partner providing contact center solutions that integrate with Teams and Dynamics 365 for enterprise customer service operations.
- NICE CXoneminorCertified Microsoft partner providing contact center solutions that integrate with Teams and Dynamics 365 for enterprise customer service operations.
- LuwareminorCertified Microsoft partner providing contact center solutions that integrate with Teams and Dynamics 365 for enterprise customer service operations.
Scale indicators2 records
Expansion highlights1 record
Dynamics 365 competitors and assessment
Company assessmentDirect peers
- Sikich: Mid-market-focused professional services firm with a Microsoft Dynamics 365 practice. Directly comparable as a Microsoft partner offering implementation, customization, and managed support to growing businesses.
- Avanade: Joint venture between Accenture and Microsoft; one of the largest global Microsoft Dynamics 365 implementation and support partners. Directly comparable as an enterprise-focused Microsoft partner, but at vastly larger scale.
- Hitachi Solutions: Global Microsoft Dynamics 365 and Power Platform partner with deep ERP/CRM implementation, migration, and managed services capabilities. Directly comparable as a Microsoft-focused partner offering custom packages and ongoing support.
- Slalom: Consulting firm with a dedicated Microsoft business applications practice covering Dynamics 365, Power Platform, and Azure. Directly comparable as a partner providing custom development and AI-driven implementations for Microsoft customers.
- RSM US: Major accounting and consulting firm with a sizable Microsoft Dynamics 365 practice serving mid-market and enterprise clients. Directly comparable as a Microsoft partner focused on ERP/CRM implementations and ongoing managed support.
- Crowe LLP: Public accounting and consulting firm with a Microsoft Dynamics 365 practice spanning Finance, Supply Chain, and CRM modules. Directly comparable as a Microsoft partner delivering implementation and support services to mid-market enterprises.
- Forvis (formerly BKD + Dixon Hughes Goodman): Top-10 US accounting and advisory firm with an active Microsoft Dynamics 365 ERP and CRM practice. Directly comparable as a Microsoft partner serving mid-market organizations with Dynamics implementations and ongoing support.
- PowerObjects (an HCL Technologies company): Dedicated Microsoft Dynamics 365 and Power Platform services specialist (now part of HCL). Directly comparable as a partner exclusively focused on Dynamics 365 custom development and managed support.
- Concurrence / Concurrency: Mid-sized Microsoft partner specializing in Dynamics 365, Power Platform, and Azure data/AI implementations. Directly comparable as a Microsoft-focused partner delivering custom packages and AI assistance to enterprise customers.
Broad incumbents
- DXC Technology: Large global IT services firm that delivers Microsoft Dynamics 365 implementations alongside broader enterprise IT offerings. Comparable as an enterprise systems integrator supporting Dynamics customers at scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks5 records
Key highlights4 records
Customer concentration
Dynamics 365 social profiles
Digital presenceDynamics 365 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dynamics 365 leadership team
Management profileNumber of profiles
Dynamics 365 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dynamics 365 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dynamics 365
What does Dynamics 365 do?
Dynamics 365 is a third-party support services provider that delivers expert help and custom support packages for Microsoft Dynamics 365, Power Platform, and related Microsoft business applications. The firm specializes in resolving issues and providing AI assistance for organizations using Microsoft's CRM and ERP applications.
Is Dynamics 365 a public or private company?
Dynamics 365 is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Dynamics 365 founded?
Dynamics 365 was founded in 2015. It employs 1 to 10 people.
Where is Dynamics 365 based?
Dynamics 365 is headquartered in Bellevue, United States, in the North America region.
How does Dynamics 365 make money?
Two revenue lines are on record. Subscription Licensing is the primary driver. The others are enterprise Licensing.
Who are Dynamics 365's main competitors?
Direct peers on record are Sikich, Avanade, Hitachi Solutions, Slalom, RSM US, Crowe LLP, Forvis (formerly BKD + Dixon Hughes Goodman), PowerObjects (an HCL Technologies company) and Concurrence / Concurrency. DXC Technology is listed as a broad incumbent.
Does Dynamics 365 have an API?
No public API is recorded for Dynamics 365.
What industry is Dynamics 365 in?
Dynamics 365's product category is IT Support Services. Its primary akta.pro industry code is HLACAPAM, Care Pathway Automation & Patient Engagement for RPM (Coaching, Messaging, Scheduling). Its NAICS code is 541511 and its SIC code is 7370.