What Recoveo does

Recoveo (legal entity EURL Recoveo) is a French data recovery laboratory founded in 2001 and headquartered in Roanne, with drop-off and operating presence in Paris and a second laboratory near Lyon. The company operates an ISO-5 Class 100 certified cleanroom and a dedicated RAID logical analysis bench, providing physical and logical recovery across hard drives, SSDs, NAS, servers, RAID arrays, USB drives, memory cards, mobile phones, virtual machines, and tape. Its core commercial model is transactional: free diagnostic with results within 4 hours, fixed-price quotes, and a "no recovery = no charge" guarantee, with one-time recovery fees starting at €349 and premium cases (physically damaged USB, server/RAID, ransomware) commanding higher ticket prices; financing up to 10x via Oney Bank is offered on €100–€3,000 transactions.

Recoveo monetizes through three streams: (i) recovery services via direct drop-off, courier logistics, and a 2,500+ IT reseller/MSP partner channel across France, Belgium, Switzerland, the UK, Morocco and Tunisia; (ii) proprietary software and hardware licenses, principally Hexascan (Home, Expert, Expert RAID, Spécialiste) supporting 17 file systems and virtualized environments, Puma Cloner for bad-sector disk cloning, and Smart Disk Checker for monitoring; and (iii) certified training for partners. Sub-brands — SOS Ransomware, Raid 112 and Recoveo Mobile — focus the service portfolio on ransomware response, server/RAID recovery and smartphone recovery respectively.

The company's go-to-market is multi-channel: direct-to-consumer via website, phone (Paris and Lyon lines), WhatsApp and a 24/7 emergency line; partner-led via a commission-bearing reseller program with up to €5,000 per case; and e-commerce via hexascan.com and boutique.recoveo.com, with additional shelf distribution through IT retailers LDLC, Cybertek, FRP2I and Xefi. Recoveo is privately held as an EURL with no external investors or parent company identified; Florent Chassignol is Director and responsible for publication. The company reports 130,000+ recoveries over 24 years, 98% customer satisfaction, and self-positions as France's N°1 data recovery provider.

Name

Recoveo

Legal name

EURL Recoveo

Website

https://recoveo.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Recoveo is a French data recovery laboratory founded in 2001 that restores lost data from physical and logical storage failures for consumers, SMBs, IT resellers and enterprises, combining ISO-5 cleanroom recovery services with proprietary Hexascan and Puma Cloner software and a 2,500+ partner channel across France and select international markets.

Ownership category

akta.pro rank

Product category

Data Recovery Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Miscellaneous Repair Services (7600), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)

akta.pro secondary industry

Backup & Recovery Software (HDABAEAD)

Keywords

• Data recovery services
• Hard drive recovery
• RAID data recovery
• Ransomware data recovery
• Storage media recovery

Headquarters

HQ city

Roannes

HQ country

France

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Data Recovery Services: One-time recovery fees for physical and logical data recovery from damaged or failed storage media. Customers receive a free diagnostic and fixed-price quote before any work begins. Recovery only charged if successful (no recovery = no charge).
2. Software Licenses (Hexascan): Sale of proprietary data recovery software tools (Hexascan Home, Expert, Expert RAID, Specialist) as perpetual licenses or downloads, targeting IT professionals and individual consumers.
3. Puma Cloner: Sale of Puma Cloner hardware/software device for IT professionals to diagnose and clone failing disks with bad sectors independently.
4. Partner Referrals and Commissions: Commission revenue from IT partner network referrals. Partners earn commissions (up to €5,000 per case) for routing data recovery cases to Recoveo laboratories.
5. Training and Certification: Certifying training programs for IT partners on data recovery techniques, offered through recoveosoftware.com.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Recoveo operates a data recovery laboratory specializing in the restoration of data from damaged, failed, corrupted, or ransomware-encrypted storage media, including hard drives, SSDs, NAS, servers, USB drives, memory cards, mobile phones, and virtual machines. The company complements its laboratory services with proprietary software tools (Hexascan, Puma Cloner) sold to IT professionals and individual consumers. Operations are anchored by two ISO-5 Class 100 cleanroom facilities in France and a network of over 2,500 IT reseller partners.

Product overview

Recoveo is France's leading data recovery company (N°1 français) established in 2001, offering a comprehensive portfolio centered on data recovery services and software products. The core offering consists of professional data recovery for all storage media types (hard drives, SSDs, NAS, servers, USB drives, memory cards, mobile phones) including specialized ransomware recovery and emergency 24/7 services. This is complemented by a software suite including Hexascan (available in Home, Expert, Expert RAID, and Spécialiste versions) for logical data recovery across 17 file systems and virtualized environments, Puma Cloner for physical disk failure recovery, and Diag v2 for self-diagnostic assessment. The ecosystem extends to sub-brands including SOS Ransomware (anti-ransomware response), Recoveo Mobile (mobile recovery), and Raid 112 (RAID server recovery), plus partner tools (Extranet, Client Software Space), monitoring solutions (Smart Disk Checker, SDC Monitoring), and secure data wiping services. The company operates two ISO-5 Class 100 clean room laboratories near Paris and Lyon, with a network of over 2,500 partners across France.

Differentiator

Problem solved

Functional benefit

Brands

• Hexascan: Professional and personal data recovery software supporting 17 file systems, RAID configurations, and virtualized environments
• Puma Cloner
• Raid 112
• SOS Ransomware
• Recoveo Mobile
• Recoveo Software

Products and services

• Recoveo Data Recovery Services Professional laboratory data recovery service for all storage media types including hard drives, external drives, SSDs, NAS, servers, USB drives, memory cards, mobile phones, virtual machines, databases, and tape media. Includes ransomware recovery, Veeam backup recovery, and emergency 24/7 services.
• Hexascan Data Recovery Software Proprietary data recovery software supporting 17 file systems (APFS, BTRFS, NTFS, HFS, Ext, etc.), RAID configurations, and virtualized environments (VMware, Hyper-V, Parallels). Sold in Home, Expert, Expert RAID, and Specialist editions via hexascan.com.
• Puma Cloner Hardware and software solution for IT professionals to diagnose, clone, and extract data from disks with bad sectors or in early physical failure state. Sold via pumacloner.com and IT retailers.
• SOS Ransomware Dedicated ransomware response service offering rapid data recovery for organizations paralyzed by cyberattacks, focused on restoring access without paying ransom demands.
• Recoveo Mobile Specialized data recovery laboratory service for mobile phones and smartphones, addressing logical and physical failures of mobile storage media.
• Raid 112 Specialized data recovery service for servers and RAID arrays (0, 1, 5, 6, 10, SHR), including NAS systems such as Synology and QNAP.
• Secure Data Wiping (Effacement Sécurisé) Secure data erasure service for end-of-life storage devices, ensuring residual data cannot be recovered by third parties.
• Certified Training Program Exclusive certifying training program for IT reseller partners covering data recovery techniques, use of Hexascan and Puma Cloner tools, and best practices.
• Diag v2 Self-Diagnostic Tool Interactive self-diagnostic tool that helps users identify the type of failure affecting their storage device through a 4-step questionnaire covering user profile, device type, incident type, and symptoms.

Quantifiable outcome

• 130,000+ successful data rescues since 2001
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• IT Resellers and MSPs (Partner Network)coreChannel Partner/ Reseller/ DistributorOver 2,500 IT resellers, MSPs, and system integrators across France and internationally (Belgium, Switzerland, England, Morocco, Tunisia) act as authorized business introducers or direct resellers. Partners benefit from no commitment or quota requirements, commissions on all cases, discounts, free PLV materials, and access to certifying training programs. Contact: Stéphane Pivot.
• IT Retailers (LDLC, Cybertek, FRP2I, Xefi)minorChannel Partner/ Reseller/ DistributorIT retailers distribute Hexascan software products to individual consumers and businesses. These are co-branding/cross-selling relationships where Recoveo's software brand appears alongside retailer branding.
• AdRoll (Retargeting Advertising)minorGTM or Marketing PartnerAdRoll provides retargeting advertising services across third-party websites based on Recoveo visitor activity. Uses non-personally identifiable data only (no names, emails, phone numbers collected). Cookie-based tracking.
• Recoveo Software (Internal Brand)coreTechnology or IntegrationHexascan and Puma Cloner are proprietary software/hardware brands under the Recoveo umbrella. Hexascan supports 17 file systems and RAID/virtualization environments; Puma Cloner handles disks with bad sectors. Available via hexascan.com and recoveosoftware.com for IT professional and consumer use.
• Google (YouTube Integration)minorGTM or Marketing PartnerRecoveo embeds YouTube videos on its website and blog for educational content. YouTube may place cookies when videos are viewed, per Recoveo's privacy policy. Recoveo also maintains a YouTube channel (UCPPX9Vl7zP4_5D1OIxtMnBw).
• SOS Ransomware (Specialized Service Brand)coreStrategic or Co-development PartnerSOS Ransomware (sosransomware.com) is a dedicated service brand under the Recoveo ecosystem, focused specifically on ransomware response and data recovery without paying ransom. Operated as a separate brand identity targeting emergency ransomware incidents.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• R-Studio (R-Tools Technology): Vendor of professional data recovery software supporting 17+ file systems, RAID reconstruction, and virtualized environments. Directly competitive with Recoveo's Hexascan Expert/Spécialiste editions.
• Stellar Data Recovery: Provider of both data recovery software (DIY consumer/professional tools) and professional lab recovery services. Directly competes with Recoveo's Hexascan software line and its professional recovery business.

Broad incumbents

• Kroll Ontrack: Global leader in data recovery and e-discovery, operating large cleanroom facilities worldwide. Direct competitor to Recoveo for enterprise RAID, server, and storage recovery, with overlapping product categories but a much broader portfolio.
• Ontrack (Legacy brand): Long-established data recovery and ediscovery brand (now under Kroll). Same cleanroom-based recovery business as Recoveo but with global scale and broader enterprise software/service portfolio.

Direct peers

• DriveSavers Data Recovery: US-based data recovery laboratory with ISO Class 10 cleanroom, supporting all storage media (HDD, SSD, RAID, mobile). Closely comparable service offering, including free diagnostics, no recovery = no charge, and 24/7 emergency services.
• Gillware Data Recovery: US data recovery lab offering professional recovery for HDDs, SSDs, RAIDs, and mobile devices with a cleanroom environment and partner program for IT service providers. Closely matches Recoveo's services-plus-partner-channel model.
• SalvageData: Data recovery service provider with certified cleanroom and a focus on enterprise storage (RAID, NAS, server). Direct overlap with Recoveo's RAID 112 sub-brand and enterprise recovery proposition.
• Secure Data Recovery Services: Certified data recovery provider with Class 10 ISO cleanroom, RAID/NAS expertise, and no-recovery-no-charge pricing. Directly comparable service portfolio targeting both consumer and enterprise customers.
• ACE Data Recovery: US data recovery company with cleanroom facilities covering HDD, SSD, RAID, server, and virtualized environments. Comparable to Recoveo's multi-media, multi-system recovery offering.

Regional players

• Datarecuperatie (DRS): Leading Dutch data recovery laboratory offering similar cleanroom-based HDD, SSD, RAID, and mobile recovery. Regional European peer comparable in services and channel model but operating in the Benelux rather than France.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/recoveo
• YouTubeyoutube.com/channel/UCPPX9Vl7zP4_5D1OIxtMnBw
• Facebookfacebook.com/Recoveo
• LinkedInlinkedin.com/company/recoveo

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Recoveo