NEMT Cloud Dispatch
NEMT Cloud Dispatch is a cloud-based SaaS platform that provides dispatching, scheduling, routing, billing, and fleet management for non-emergency medical transportation, paratransit, and K-12 school transportation operators in the United States. It is a product of Hybrid IT Services, Inc.
- Company typePrivate
- Founded2007
- HeadquartersGilbert, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What NEMT Cloud Dispatch does
NEMT Cloud Dispatch is a cloud-based transportation management SaaS platform serving non-emergency medical transportation (NEMT) operators, ADA-compliant paratransit providers, and K-12 school transportation operators across the United States. The platform is operated as a product line of Hybrid IT Services, Inc., a privately held Arizona corporation founded in 2007 and headquartered in Gilbert, AZ. The product unifies real-time dispatch, scheduling and route optimization (including multi-load routing), a native iOS/Android driver app with offline mode, a multi-tenant facility portal, and an automated billing and claims engine that generates 837P EDI for Medicaid and CMS 1500 forms for Medicare Advantage. Its core technical differentiator is a portfolio of direct, two-way API integrations with seven major US NEMT brokers — Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, and HBSS Connect Corp — plus data exchange with QRyde, enabling automatic trip imports, real-time status updates, and broker-specific billing format generation across an estimated majority of US brokered NEMT trip volume.
The platform is offered as a per-vehicle monthly subscription at four transparent, publicly published tiers: $49.99/month for a solo operator, $149.99/month flat for up to 5 vehicles, $149.99 plus $39.99 per additional vehicle for growth fleets, and custom pricing for 50+ vehicle enterprise operations. All features are included at every tier — there are no setup fees, no contracts, and no per-trip charges — and per-vehicle unit cost declines with fleet size. A separate professional services stream offers custom software development at $95/hour for broker integrations, specialized reporting, or white-labeled facility portals. The go-to-market motion is sales-led and demo-driven, supported by content marketing (blog, comparison pages), social media, and SEO targeting NEMT software keywords, with named reference customers consisting of SMB NEMT operators such as Alpha Transport, Integrity Medical Transportation, MyRide, M.J. Transportation, and Fast Care Transportation.
The addressable market is the fragmented US NEMT/paratransit/school transportation operator base, which is dominated by small, multi-vehicle fleets serving Medicaid, Medicare Advantage, and private-pay riders, along with hospitals, dialysis centers, school districts, and transit agencies. The company claims coverage across 30+ US states and positions its HIPAA- and FERPA-compliant architecture as a basis for expanding into payer-direct (e.g., Kaiser Permanente) and school district workflows. As a bootstrapped subsidiary of Hybrid IT Services, Inc. with no disclosed external funding, M&A, or leadership change, NEMT Cloud Dispatch appears to be a self-funded, small-team business (11-50 employees) pursuing organic growth in a specialized vertical SaaS niche.
NEMT Cloud Dispatch firmographics
Firmographics- Name
- NEMT Cloud Dispatch
- Legal name
- Hybrid IT Services, Inc
- Website
- https://nemtclouddispatch.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- NEMT Cloud Dispatch is a cloud-based SaaS platform that provides dispatching, scheduling, routing, billing, and fleet management for non-emergency medical transportation, paratransit, and K-12 school transportation operators in the United States. It is a product of Hybrid IT Services, Inc.
- Ownership category
- akta.pro rank
NEMT Cloud Dispatch industry classification
Industry- Product category
- NEMT Transportation Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- akta.pro primary industry
- Brokerage, Scheduling & Eligibility Management (NEMT/Paratransit Brokers) (TLAFAKAE)
- akta.pro secondary industry
- Facility-Based Patient Transport (Hospitals, SNFs, Dialysis Centers) (TLAFAKAG)
Keywords
Where NEMT Cloud Dispatch is headquartered
LocationHeadquarters
- HQ city
- Gilbert
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
NEMT Cloud Dispatch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations, Supply Chain
Revenue model
- Subscription - Per Vehicle: Monthly subscription fees billed per vehicle capacity. Pricing tiers cover different fleet sizes from solo operators (1 vehicle) to enterprise operations (50+ vehicles). All features included at every tier - customers pay for vehicle capacity, not feature gates. No setup fees, no contracts, no per-trip charges.
- Custom Software Development: Custom software development at $95/hour for operators needing functionality beyond the base platform. Common requests include broker integrations for unsupported brokers, specialized reporting, custom data exports, and white-labeled facility portals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Solo Operator: 1 vehicle, all features included |
| Subscription | Monthly | Small Fleet: Up to 5 vehicles, flat rate |
| Subscription | Monthly | Growth: 6+ vehicles with per-vehicle scaling |
| Subscription | Monthly | Enterprise: 50+ vehicles with custom pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
NEMT Cloud Dispatch product offering
Product offeringCore offering
NEMT Cloud Dispatch is a cloud-based transportation management software platform that provides NEMT, paratransit, and K-12 school transportation operators with real-time GPS dispatching, automated scheduling and multi-load route optimization, native iOS/Android driver mobile applications, automated Medicaid/Medicare billing (837P EDI and CMS 1500 generation), HIPAA-compliant infrastructure, fleet and workforce management, integrated VoIP/SMS communications, and direct API integrations with seven major U.S. NEMT brokers. It is sold as a monthly subscription priced per vehicle capacity with all features bundled at every tier and no contracts or setup fees.
Product overview
NEMT Cloud Dispatch is a cloud-based transportation management platform that offers a unified suite of modules covering NEMT (Non-Emergency Medical Transportation), paratransit, and K-12 school transportation. The platform is built as an all-in-one architecture where the core Dispatch Platform serves as the central hub, integrated with specialized modules including NEMT Scheduling Software, NEMT Routing Software (with multi-load optimization), Invoicing & Billing Software (with 837P EDI and CMS 1500 support), NEMT Driver App (iOS/Android), Fleet Management, NEMT Facility Portal, HR Management Software, VoIP & Communication, and SMS Gateway. For paratransit operations, the platform provides ADA-compliant demand-response scheduling and eligibility verification. For school transportation, specialized modules handle Special Needs Transportation with IEP accommodations, School District Portal, Parent App, and bell-time-aware routing. The platform is offered at four pricing tiers (Solo Operator, Small Fleet, Growth, Enterprise) with all features included at every tier—only vehicle capacity differs between tiers. Custom software development is available at $95/hour for operators with specific workflow needs.
Differentiator
Problem solved
Functional benefit
Products and services
- NEMT Cloud Dispatch Platform All-in-one cloud-based transportation management software for NEMT operators that bundles real-time GPS dispatch, scheduling, multi-load route optimization, automated 837P EDI and CMS 1500 billing, HIPAA-compliant infrastructure, native iOS/Android driver app, fleet and workforce management, VoIP, SMS, facility portal, and direct API integrations with seven major NEMT brokers; sold as a monthly per-vehicle subscription with all features included at every tier and no setup fees or contracts.
- Paratransit Software ADA-compliant paratransit operations module providing demand-response scheduling, rider eligibility verification, and reporting structure built for transit agencies and contractors.
- School Transportation Software K-12 student transportation platform covering route-based runs, special needs and IEP-accommodated students, bell-time-aware scheduling, FERPA-compliant access controls, school district portal, and parent app for real-time bus tracking.
- Custom Software Development Services Billable professional services for building custom broker integrations, specialized reporting, custom data exports, and white-labeled facility portals for NEMT, paratransit, and school transportation operators, billed at $95/hour.
Quantifiable outcome
- Automated claims processing can improve accuracy rates to 99.9%
- +1 more outcomes
Companies that use NEMT Cloud Dispatch
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
NEMT Cloud Dispatch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability1 record
Feature10 records
NEMT Cloud Dispatch partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- Modivcare (formerly LogistiCare)coreDirect API integration for trip imports, real-time status updates, and automated billing in Modivcare's required format. Modivcare is the largest NEMT broker in the US, managing more than 35 million trips annually across 30+ states. Integration is included at every pricing tier with no additional fees.
- MTM (Medical Transportation Management)coreDirect API integration for trip imports, real-time status updates, and automated billing in MTM's required format. MTM is one of the largest privately held NEMT brokers with 25+ million trips annually across 35+ states. Integration handles Medicaid and MCO-administered trips.
- Kaiser PermanentecoreDirect integration with Kaiser's transportation system for providers serving Kaiser members. Handles Kaiser's specific scheduling workflow, member eligibility verification, and billing format. Integration connects to Kaiser's internal transportation operations rather than through traditional broker model.
- VectorCarecoreDirect API integration for trip imports, real-time status updates, and automated billing data exchange. VectorCare is a healthcare logistics platform connecting providers, payers, and transportation across multiple states with focus on managed care and care coordination programs.
- Access2CarecoreDirect API integration for trip imports, real-time status updates, and automated billing. Access2Care is a regional NEMT broker focused on rural and underserved markets, now part of MTM. Integration handles multi-state requirements with state-specific trip flow and billing variations.
- AlivicoreDirect API integration for trip imports, real-time status updates, and automated billing. Alivi is an NEMT and supplemental benefit broker for managed care organizations, with focus on Medicare Advantage transportation as a supplemental benefit.
- HBSS Connect CorpcoreDirect API integration for trip imports, real-time status updates, and automated billing in HBSS's required format. HBSS is a brokered transportation technology operator behind major regional programs serving managed care organizations.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
NEMT Cloud Dispatch competitors and assessment
Company assessmentDirect peers
- Spare Technology: Spare provides a transit and paratransit management platform covering scheduling, dispatch, and rider apps for transit agencies and on-demand microtransit. Comparable to NEMT Cloud Dispatch's paratransit module and on-demand capabilities.
- Ecolane: Ecolane provides SaaS for NEMT, paratransit, and specialized transit operations, including scheduling, dispatch, and eligibility management. It competes head-to-head with NEMT Cloud Dispatch for transit agency and brokerage customers across the US and Europe.
- Optibus: Optibus offers AI-driven transit and paratransit scheduling, dispatch, and operations optimization. It competes with NEMT Cloud Dispatch's routing and scheduling modules for transit-agency and mobility-operator budgets.
- RouteMatch Software: RouteMatch offers NEMT, paratransit, and fixed-route transit management software with scheduling, dispatch, and billing. It is one of the most direct comparables to NEMT Cloud Dispatch for broker-driven and transit-agency deployments.
- TripSpark Technologies: TripSpark provides fixed-route and paratransit transit software for transit agencies across North America. It overlaps with NEMT Cloud Dispatch on paratransit scheduling, dispatch, and reporting.
Broad incumbents
- Trapeze Group: Trapeze (now part of Modivcare) provides enterprise paratransit and NEMT scheduling and dispatch. As the software arm of the largest US NEMT broker, it is both a competitor and a structural risk to NEMT Cloud Dispatch's Modivcare integration business.
- Modivcare (formerly LogistiCare Solutions): Modivcare is the largest US NEMT broker, managing 35M+ trips annually, and operates its own provider-side technology stack. It is simultaneously NEMT Cloud Dispatch's largest integration partner and the most consequential incumbent in the addressable market.
Emerging players
- Lyft Healthcare: Lyft Healthcare offers NEMT through Lyft's rideshare network with concierge scheduling and HIPAA-compliant workflows. It targets the same Medicaid and Medicare Advantage trip pool that NEMT Cloud Dispatch's broker-integrated operators serve.
- Uber Health: Uber Health provides non-emergency medical rides through Uber's driver network with healthcare-specific billing and HIPAA controls. It competes for the same trip volume that flows through NEMT Cloud Dispatch's operator customers.
- Veovo (formerly Acuitive Solutions): Veovo offers transportation operations and demand prediction software used by transit and ground transport operators. Comparable on the analytics and optimization layer that NEMT Cloud Dispatch exposes through routing and scheduling.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
NEMT Cloud Dispatch social profiles
Digital presenceNEMT Cloud Dispatch compliance and trust
Trust signalCompliance2 records
NEMT Cloud Dispatch financial estimates
Financial estimateRevenue estimate
Valuation estimate
NEMT Cloud Dispatch leadership team
Management profileNumber of profiles
NEMT Cloud Dispatch funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NEMT Cloud Dispatch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NEMT Cloud Dispatch
What does NEMT Cloud Dispatch do?
NEMT Cloud Dispatch is a cloud-based transportation management software platform that provides NEMT, paratransit, and K-12 school transportation operators with real-time GPS dispatching, automated scheduling and multi-load route optimization, native iOS/Android driver mobile applications, automated Medicaid/Medicare billing (837P EDI and CMS 1500 generation), HIPAA-compliant infrastructure, fleet and workforce management, integrated VoIP/SMS communications, and direct API integrations with seven major U.S. NEMT brokers. It is sold as a monthly subscription priced per vehicle capacity with all features bundled at every tier and no contracts or setup fees.
Is NEMT Cloud Dispatch a public or private company?
NEMT Cloud Dispatch is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was NEMT Cloud Dispatch founded?
NEMT Cloud Dispatch was founded in 2007. It employs 11 to 50 people.
Where is NEMT Cloud Dispatch based?
NEMT Cloud Dispatch is headquartered in Gilbert, United States, in the North America region.
How does NEMT Cloud Dispatch make money?
Two revenue lines are on record. Subscription - Per Vehicle is the primary driver. The others are custom Software Development.
Who are NEMT Cloud Dispatch's main competitors?
Direct peers on record are Spare Technology, Ecolane, Optibus, RouteMatch Software and TripSpark Technologies. Broad incumbents are Trapeze Group and Modivcare (formerly LogistiCare Solutions). Emerging players are Lyft Healthcare, Uber Health and Veovo (formerly Acuitive Solutions).
Does NEMT Cloud Dispatch have an API?
No public API is recorded for NEMT Cloud Dispatch.
What industry is NEMT Cloud Dispatch in?
NEMT Cloud Dispatch's product category is NEMT Transportation Management Software. Its primary akta.pro industry code is TLAFAKAE, Brokerage, Scheduling & Eligibility Management (NEMT/Paratransit Brokers), with a secondary code of TLAFAKAG, Facility-Based Patient Transport (Hospitals, SNFs, Dialysis Centers). Its NAICS code is 518.