What Setera Communications does

Setera Communications Oy is a Helsinki-headquartered, privately held Finnish telecom operator founded in 2005 that sells cloud-based unified communications and wholesale voice services to enterprises and other telecom carriers. The company's flagship is OneCloud Mobiilivaihde, a SIP-based cloud PBX that consolidates phone, messaging and collaboration tools across multiple countries and locations under a single management layer. The platform runs on Tier 1 infrastructure with redundant data centers and geographically distributed SIP switching points, and integrates with over 200 third-party platforms — including Microsoft Teams, Zoom, Webex, and CRM/ERP systems such as Bubble365 — through plug-and-play connectors that avoid complex integration projects.

The product portfolio splits across an enterprise suite (OneCloud, Call Center Solutions, Teams Voice Services, Integrations & AI, International Numbers in 60+ countries, Business Mobile Subscriptions, SMS Gateway, Global Data Connections in 180+ countries) and an operator suite (Global Operator Services / SIP Trunking, Operator Connect, Global Connectivity, International Numbers, Partner Country Numbers). In April 2026 the company launched SmartVoice, a generative-AI voice solution that adds automated call handling and intelligent voice response to the OneCloud stack.

Setera's revenue model is built on three streams: subscription-based cloud communications for enterprise customers, managed SIP and wholesale services to other telecom operators, and recurring international number provisioning in 60+ countries. Go-to-market combines direct enterprise sales (quote-based, no publicly disclosed pricing) with a two-tier channel — operator partners who resell Setera services in 40+ additional countries, and a self-service portal layer for both customers and partners. Operator licenses in over 20 countries give the company direct regulatory standing to terminate traffic and assign local numbers in those markets, which underpins the wholesale and direct enterprise motions. The company is privately held with no parent or institutional investor disclosed beyond a 2008 growth-capital injection of approximately $6.44 million from Nordic Growth.

Name

Setera Communications

Legal name

Setera Communications Oy

Website

https://setera.fi

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Setera Communications Oy is a Helsinki-based private telecom operator offering the OneCloud unified communications platform, SIP trunking, and international numbers to multi-country enterprises and other telecom operators across 60+ countries.

Ownership category

akta.pro rank

Product category

Cloud Communications / Unified Communications (UCaaS)

NAICS

Wired Telecommunications Carriers (517111)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Voice Services (POTS/VoIP) over Fixed Access (HDAIABAH)

akta.pro secondary industries

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Cloud communications
• Unified communications
• SIP trunking
• International voice services
• Business phone systems

Headquarters

HQ city

Helsinki

HQ country

Finland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Cloud Communications Services: Subscription-based cloud phone and unified communications services for enterprises with multi-country operations. Includes OneCloud platform access, call management, and team collaboration tools.
2. Operator Services: Global connectivity and SIP services provided to telecommunications operators. Includes signaling, media traffic routing, and international number services.
3. International Number Services: Local phone numbers and calling services available in over 60 countries. Revenue generated through number provisioning and associated calling services.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Setera Communications provides cloud-based unified communications services through its OneCloud platform, including business phone exchange (PBX/mobile exchange), international phone numbers, SIP trunking, SMS gateway, and global data connectivity for enterprises with multi-country operations. It also supplies wholesale operator services (SIP signaling, media routing, numbering) to other telecommunications carriers, holding operator licenses in over 20 countries and serving 60+ countries for local numbering and 180+ for data services.

Product overview

Setera Communications is a cloud communications provider offering a unified communications platform (OneCloud) that integrates voice, messaging, and collaboration tools for enterprises and telecom operators globally. The core platform is OneCloud Mobiilivaihde (Mobile Exchange), which serves as the central hub supplemented by add-on modules including Call Center Solutions, Integrations & AI (connecting to over 200 platforms), and Teams Voice Services. The company provides complementary services including International Numbers (60+ countries), Business Mobile Subscriptions, SMS Gateway, and Global Data Connections (180+ countries). For telecom operators, Setera offers Global Operator Services (SIP Trunking), Operator Connect, and Global Connectivity. The recent SmartVoice AI-powered add-on extends capabilities with generative AI for enhanced business phone services.

Differentiator

Problem solved

Functional benefit

Brands

• OneCloud: Cloud-based phone exchange solution for enterprises - a unified communication platform combining calls, messages, and collaboration tools.

Products and services

• OneCloud Mobile Exchange (OneCloud Mobiilivaihde) Cloud-based business phone exchange (PBX / mobile exchange) providing unified communications across multiple countries and locations for enterprises, serving as the core OneCloud platform combining calls, messages, and collaboration tools.
• Call Center Solutions Easy-to-deploy inbound customer service and call center solutions for businesses managing customer interactions, built on the OneCloud platform.
• Integrations & AI Intelligent integrations and AI capabilities that enhance OneCloud by connecting it to over 200 platforms (CRM, ERP, Teams, Zoom, Webex) through plug-and-play integrations without complex projects.
• Teams Voice Services Voice services that turn Microsoft Teams into a full-featured business phone system by integrating it with Setera OneCloud, connecting internal and external communications.
• International Numbers Local phone numbers and local-rate calling services in over 60 countries, allowing businesses to establish a local presence globally through a single provider.
• Business Mobile Subscriptions Smart mobile subscriptions designed for business needs, providing intelligent cellular connectivity for enterprise users.
• SMS Gateway Global bidirectional SMS gateway service that enables businesses to send and receive text messages worldwide.
• Global Data Connections Worldwide data connectivity services available in over 180 countries, providing global network access for businesses.
• Global Operator Services (SIP Trunking) Secure, encrypted connectivity for SIP signaling and RTP media traffic with load balancing for inbound and outbound calls, leveraging geographically distributed interconnection points and 24/7 monitoring. Offered to telecom operators as wholesale SIP trunking.
• Operator Connect Connectivity service that enables operators and enterprises to plug into Setera's international network for global voice services including Teams, Zoom, and Webex.
• Global Connectivity Worldwide connectivity service that provides global reach through a single connection for telecom operators.
• SmartVoice AI-powered voice solution that enhances business phone services using generative AI technology to automate call handling, improve customer interactions, and provide intelligent voice responses.

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature5 records

Partnerships

One partnership is on record.

• Bubble365coreTechnology or Integration · 2 April 2026Bubble365 connects CRM and ERP systems to the OneCloud platform, enabling seamless integration between business systems and cloud communications. This integration allows customers to unify their customer relationship and enterprise resource management data with Setera's communication services.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Vonage (Ericsson): Acquired by Ericsson, Vonage provides UCaaS, communications APIs, and SIP services globally. A larger incumbent with overlapping voice/UCaaS offerings serving enterprise multi-country deployments similar to Setera's target segment.
• Twilio: Large CPaaS and UCaaS platform offering voice, SIP trunking, and global numbers across most major markets. Overlaps with Setera on international numbers and SIP trunking but operates at much greater scale with a developer-first model.

Direct peers

• DIDWW: Provider of international DID numbers and SIP trunking with coverage in 90+ countries. Directly comparable to Setera's international number and carrier-of-record services targeted at enterprises and resellers.
• 8x8: Global UCaaS and cloud contact centre provider with international voice coverage and integrated voice/collaboration/contact centre. Comparable to Setera on multi-country enterprise UCaaS, though 8x8 is significantly larger and more established.
• Sinch: Swedish-headquartered global cloud communications provider offering CPaaS, SIP trunking, and international number services across 100+ countries. Closely comparable to Setera on global voice reach, wholesale carrier services, and enterprise UCaaS positioning.
• BICS: Wholesale international carrier providing global voice, data, and messaging services to operators and enterprises. Comparable to Setera on operator-to-operator wholesale services, international voice routing, and SIP interconnect.
• Bandwidth: US-based communications platform providing SIP trunking, international DID numbers, and voice/UCaaS APIs to enterprises and carriers. Highly comparable on wholesale operator services, global numbering, and enterprise voice delivery.
• Telnyx: Operates a private global IP network delivering SIP trunking, international numbers, and programmable communications APIs. Direct comparable to Setera's Global Operator Services, international numbering footprint, and enterprise voice offering.
• Voxbone (now part of Bandwidth): Specialist in international DID numbers and cloud communications for enterprises; now operating under Bandwidth. Direct comparable on international number provisioning and enterprise SIP services.

Emerging players

• Talkdesk: Cloud contact centre provider with growing international voice footprint. Partial overlap with Setera on enterprise communications and AI-powered voice, but focused on contact centre use cases rather than general UCaaS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/setera-international/jobs

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Setera Communications