Bandwidth
- Company typePublic
- Founded1999
- HeadquartersRaleigh, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
Bandwidth firmographics
Firmographics- Name
- Bandwidth
- Legal name
- Bandwidth Inc.
- Website
- https://bandwidth.com
- Company type
- Public
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Bandwidth industry classification
Industry- Product category
- Cloud Communications Platform (CPaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (5162)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG)
- akta.pro secondary industries
- Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Network Exposure & API Platforms (NEF, CAMARA, CPaaS enablement) (HDAIAIAG), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Bandwidth is headquartered
LocationHeadquarters
- HQ city
- Raleigh
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Bandwidth business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales
Revenue model
- CPaaS Platform Services: Communication Platform as a Service offering providing voice, messaging, and emergency services via APIs. Revenue generated through usage-based pricing for API calls, with subscription components for enterprise agreements. Q1 2026 revenue of $209 million represents 20% YoY growth.
- Software Services: Higher-margin software services including Maestro orchestration platform. ARR grew from $15M to $25M in Q1 2026, 67% sequential growth. Gross margins reached approximately 60% from mid-40% at 2017 IPO.
- Enterprise Integrations: Direct routing and integration services for Microsoft Teams, Webex Calling, Genesys, Five9, Zoom Phone and other UCaaS/CCaaS platforms with enterprise customers.
- Wholesale Voice Services: Global SIP trunking, VoIP origination and termination services for communications providers and carriers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Bandwidth Build - Free trial tier for developers |
| Usage-based | Annual | Enterprise tier with full portfolio access |
| Usage-based | Pay-as-you-go | Volume-based pricing for resellers and carriers |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Bandwidth product offering
Product offeringCore offering
Bandwidth operates a cloud-based Communications Platform as a Service (CPaaS) offering voice, messaging, and emergency services through programmable APIs on top of its owned IP voice network spanning 65+ countries. The platform serves enterprises, SaaS product builders, Voice AI startups, and communications providers with capabilities including the Maestro AI orchestration platform and Bandwidth Build self-serve developer environment for AI agents.
Product overview
Bandwidth offers a unified cloud communications platform combining the Bandwidth Universal Platform with comprehensive Communication APIs, integrations, wholesale services, and numbers/tooling. The core products include Voice API, Messaging API (SMS/MMS/RCS), Emergency Calling API, WebRTC API, and Authentication API for programmable communications. The Bandwidth AI layer and Maestro orchestration platform enable AI-driven voice interactions and autonomous AI agent access. Bandwidth Build provides developer self-serve access. The platform serves Global 2000 enterprises, SaaS product builders, Voice AI startups, and communications providers across 65+ countries with coverage of 93% of the global economy.
Differentiator
Problem solved
Functional benefit
Brands
- Bandwidth Maestro: AI voice orchestration platform enabling enterprises to build modern communications infrastructure with best-in-class integrations
- Bandwidth Build
- Bandwidth Communications Cloud
Products and services
- Bandwidth Universal Platform
Quantifiable outcome
- Record Q1 2026 revenue of $209 million, up 20% year-over-year
- +6 more outcomes
Companies that use Bandwidth
Customer profileNamed customers15 records
Segments8 records
Ideal customer profiles4 records
Bandwidth technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability9 records
Feature5 records
Bandwidth partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- SalesforcecoreBandwidth provides the voice and messaging infrastructure for Salesforce's Agentforce Contact Center, a CRM-native AI-driven contact center platform. This partnership extends Bandwidth's Communications Cloud into next-generation CRM-native engagement platforms, positioning Bandwidth as the foundational infrastructure provider for AI-powered customer experience in cloud communications. Salesforce launched Agentforce in mid-March 2026.
- OpenAIcoreBandwidth expanded its 'Bring Your Own AI' approach with support for OpenAI's Realtime API, integrating GPT language models with Bandwidth's owned-and-operated Communications Cloud to enable enterprises to deploy AI voice agents for natural, human-like conversations. The integration adds to Bandwidth's open strategy, allowing customers to bring their own conversational AI into Bandwidth's edge infrastructure for mission-critical voice calls.
- CavellminorBandwidth partnered with research firm Cavell to publish 'The State of EMEA Enterprise Communications 2026' report based on a survey of 500 IT and telecom decision-makers across EMEA enterprises, examining security, fraud, compliance challenges, and AI adoption trends.
- MicrosoftcoreMicrosoft Teams Direct Routing and Operator Connect integration enabling enterprise voice communications through Bandwidth's global network. Partnership enables Microsoft Teams customers to leverage Bandwidth's owned voice infrastructure for PSTN connectivity.
- GooglecoreLong-standing partnership since 2009 where Google relies on Bandwidth for new voice innovations. Google AI Director Yariv Adan noted partnership for bringing customers rich, intuitive customer conversations with Google Cloud's conversational AI technology.
- Webex (Cisco)coreWebex Calling integration enabling enterprises to use Bandwidth's global voice network with Cisco's Webex collaboration platform.
- GenesyscoreGenesys Cloud CX integration for contact center solutions, enabling enterprises to leverage Bandwidth's voice infrastructure with Genesys' customer experience platform.
- Five9coreFive9 integration for cloud contact center solutions, combining Bandwidth's voice API with Five9's CCaaS platform.
- ZoomcoreZoom Phone integration enabling enterprises to use Bandwidth's global voice network for PSTN connectivity with Zoom's phone system.
- MEF (Mobile Ecosystem Forum)minorBandwidth is a signatory to MEF's joint Memorandum of Understanding to develop strategies against fraud in business messaging, including smishing, spoofing, and artificial traffic.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
Bandwidth competitors and assessment
Company assessmentDirect peers
- Twilio: Largest pure-play CPaaS provider offering Voice, SMS/MMS, and messaging APIs globally. Closest direct competitor to Bandwidth's programmable communications platform, with overlapping developer-led GTM and comparable enterprise use cases.
- Vonage: CPaaS and UCaaS provider (acquired by Ericsson) offering Voice, Messaging, and Video APIs with global PSTN reach. Competes head-on with Bandwidth in enterprise CPaaS and is a direct alternative for Microsoft Teams / UCaaS integrations.
- Sinch: Global CPaaS leader (Sweden) offering messaging, voice, and verification APIs. Directly comparable to Bandwidth in CPaaS scope, enterprise/ISV customer base, and global carrier footprint.
- Telnyx: Communications platform with owned global private IP network offering voice, messaging, and number APIs. Competes most directly on the 'owned network' differentiation and developer-first Voice API positioning.
- Plivo: Cloud communications platform providing Voice and SMS APIs to enterprises and developers. Direct alternative in CPaaS, particularly for SaaS builders and global messaging use cases.
- MessageBird (Bird): Omnichannel CPaaS provider offering SMS, Voice, WhatsApp, and Inbox APIs. Competes with Bandwidth's Messaging and Voice APIs across global enterprise and SMB segments.
Broad incumbents
- Genesys: Major CCaaS platform and Bandwidth integration partner (Genesys Cloud CX). Competes indirectly as a broader customer-experience platform while also relying on Bandwidth's voice infrastructure.
- Five9: Cloud contact-center vendor and Bandwidth integration partner. Comparable as a broader CCaaS incumbent but relies on Bandwidth (or peers) for PSTN/carrier connectivity rather than operating a global voice network.
- RingCentral: UCaaS/CCaaS incumbent with global cloud communications suite; Bandwidth is an integration partner. Adjacent competitor in unified communications and an indirect channel for Bandwidth's enterprise voice reach.
- 8x8: UCaaS and CCaaS provider and Bandwidth integration partner. Comparable as a cloud communications incumbent for global enterprises but does not own equivalent carrier-grade PSTN footprint.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Bandwidth social profiles
Digital presenceBandwidth compliance and trust
Trust signalCompliance5 records
Bandwidth financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bandwidth leadership team
Management profileNumber of profiles
Profiles16 records
Bandwidth subsidiaries and ownership
Company hierarchySubsidiaries1 record
Bandwidth funding detail
Funding detailFunding overview
Funding rounds4 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bandwidth M&A and investment
M&A and investmentM&A2 records
Investments3 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bandwidth
What does Bandwidth do?
Bandwidth operates a cloud-based Communications Platform as a Service (CPaaS) offering voice, messaging, and emergency services through programmable APIs on top of its owned IP voice network spanning 65+ countries. The platform serves enterprises, SaaS product builders, Voice AI startups, and communications providers with capabilities including the Maestro AI orchestration platform and Bandwidth Build self-serve developer environment for AI agents.
Is Bandwidth a public or private company?
Bandwidth is a public company. It is classified as public and is currently operating.
When was Bandwidth founded?
Bandwidth was founded in 1999. It employs 1,001 to 5,000 people.
Where is Bandwidth based?
Bandwidth is headquartered in Raleigh, United States, in the North America region.
How does Bandwidth make money?
Four revenue lines are on record. CPaaS Platform Services are the primary driver. The others are software Services, enterprise Integrations and wholesale Voice Services.
Who are Bandwidth's main competitors?
Direct peers on record are Twilio, Vonage, Sinch, Telnyx, Plivo and MessageBird (Bird). Broad incumbents are Genesys, Five9, RingCentral and 8x8.
Does Bandwidth have an API?
Yes. Bandwidth offers a comprehensive communications API platform enabling developers to programmatically provision and manage voice, messaging, and emergency communication services. The APIs provide self-serve access to production-grade voice infrastructure including calling, text-to-speech, transcription, recording, and conferencing capabilities via API, CLI, and SDKs. The platform supports autonomous AI agent access through an MCP Server, enabling authenticated AI agents to securely access Bandwidth APIs and automate communications workflows. Bandwidth Build provides instant access to Voice API with 3000 preloaded trial credits and one US local number included, with no credit card required for developer onboarding. Developer documentation is at dev.bandwidth.com/docs.
What industry is Bandwidth in?
Bandwidth's product category is Cloud Communications Platform (CPaaS). Its primary akta.pro industry code is HDAIAHAG, CPaaS (Programmable Voice, SMS, Video APIs), with a secondary code of BPAMACAL, Messaging APIs, CPaaS & Programmable Communications. Its NAICS code is 518210 and its SIC code is 7385.