Netmanage

What Netmanage does

NETmanage SA is a privately held Swiss IT services and cybersecurity provider founded on April 1, 2010 by Fabien Bassi and headquartered in Bevaix, Switzerland. The company delivers managed IT services, cloud hosting, cybersecurity, telephony, web and application development, digitalization, and IT training to small, mid-market, and enterprise customers across French-speaking Switzerland (Romandie). Its core operational model is recurring managed services sold on a per-seat, per-month subscription basis (CHF 30–50/seat depending on tier), supplemented by project-based professional services, cloud resale (Microsoft Office 365, Azure, Swisscom Cloud), hardware bundling, and the NETcloud/NETfiles/NETmedic proprietary sub-brands. The company operates five physical offices — Bevaix (HQ), La Chaux-de-Fonds, Fribourg, Geneva/Meyrin, and Prilly/Lausanne (NETmanage Léman SA, opened August 2025) — and employs 35+ people as of August 2025, up from 17 at the ten-year mark in April 2020.

The underlying technology stack is built on mainstream enterprise IT vendor partnerships: Microsoft (Office 365, Azure, Teams, SharePoint, Exchange Online), Swisscom (cloud and telephony), Dell/Cisco (infrastructure and networking), Fortinet and Trend Micro (security), and Veeam/Acronis (backup). Proprietary IP is limited to the NETcloud private-cloud offering, NETfiles file management, NETmedic vertical solution for medical practices, and bespoke application work such as the NETselfie event engagement tool and a CoLearnis mobile app redesign. Distribution is direct: enterprise field sales with dedicated account management, inside sales for SMB standardized packages, a service desk/call center for L1–L2 support, and regular on-site technician visits for mid-market and enterprise clients. There is no indication of third-party reseller channels.

Commercial activity has grown through a combination of organic expansion and regional acquisitions. NETmanage acquired PC'Shop Informatique Sàrl in October 2021 (La Chaux-de-Fonds) and Prana Tech Sàrl in August 2023 (Fribourg), took a minority equity stake in cybersecurity startup NextDay.Vision in September 2019, and launched the NETmanage Léman SA subsidiary in August 2025. No external funding rounds, venture capital, or private equity investment have been publicly disclosed, and the company remains privately held with no listing. Revenue figures are not publicly disclosed.

Name

Netmanage

Legal name

NETmanage SA

Website

https://netmanage.ch

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

NETmanage SA is a privately held Swiss IT services and cybersecurity provider founded in 2010, delivering managed IT, cloud, cybersecurity, telephony, and digitalization services to SMEs and enterprises across French-speaking Switzerland from five regional offices with 35+ employees.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Strategy & IT Advisory (BPAEAAAA), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Cloud hosting
• Cybersecurity services
• IT outsourcing
• Business IT support

Headquarters

HQ city

Bevaix

HQ country

Switzerland

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services & Support: Monthly recurring support and maintenance contracts billed per seat per month, covering helpdesk, remote support, on-site maintenance, and system monitoring. Tailored to company size (startups, SMEs, enterprises).
2. Cloud Solutions (Office 365, Azure, Private Cloud): Resale and managed hosting of Microsoft and Swisscom cloud services, including setup, migration, and ongoing management.
3. Cybersecurity Services: Security audits, phishing awareness training, penetration testing, and Cyber Safe label certification. May be one-time project or recurring retainer.
4. Web & Multimedia / App Development: Custom web development, application development, graphic design, and digital services. One-time project-based engagements.
5. Hardware & Software Sales: Sale and lease of IT hardware (PCs, servers, networking equipment) and software licenses, often bundled with managed services.
6. Training Services: IT training programs for businesses, including technical Windows Server training, security training, and office productivity courses, conducted in groups of 2-10 people.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

NETmanage SA provides managed IT services to businesses in French-speaking Switzerland, including helpdesk support, server maintenance, backup management, IT audits, and consulting. The company delivers cloud hosting (private cloud NETcloud, file management NETfiles, Microsoft and Swisscom cloud reselling), cybersecurity services (audits, phishing awareness, OTP authentication, Cyber Safe label certification), telephony (Swisscom, 3CX, Swyx), web and multimedia development, electronic document management, and IT training. It also sells and leases IT hardware and software from partners such as Dell, Lenovo, HP, Cisco, Fortinet, Veeam, Acronis, Trend Micro, and Microsoft.

Product overview

NETmanage is an IT services company offering a portfolio of managed services and specialized solutions. The core offerings include IT infrastructure services (Service Desk, Support & Troubleshooting, Server Maintenance, Backup Management, Audits & Consulting), cloud solutions (NETcloud private cloud, NETfiles file management), and cybersecurity services (security audits, phishing awareness training, OTP software, Cyber Safe Label). The company also provides telephony solutions, web & multimedia development, electronic document management, and IT training. A specialized vertical offering is NETmedic for medical practices. The product portfolio is structured as a services-led model rather than a unified software platform, with each service available as standalone or bundled offerings.

Differentiator

Problem solved

Functional benefit

Brands

• NETcloud: Cloud services including private cloud, NETfiles, Microsoft Cloud, and Swisscom Cloud
• NETmedic

Products and services

• Service Desk & Call Center IT support helpdesk and call center providing technical assistance, remote troubleshooting, and incident management for business clients across all company sizes.
• IT Support & Troubleshooting Technical support services for hardware and software issues, including remote and on-site assistance for businesses that lack internal IT staff.
• Server Maintenance Preventive and corrective maintenance services for server infrastructure, including weekly on-site technician visits and proactive monitoring.
• Backup Management Data backup solutions and disaster recovery services integrating Veeam and Acronis to protect business-critical information, with cloud replication in Swiss data centers.
• Audits & Consulting IT infrastructure assessments and strategic consulting services, including ISO 27001 certification guidance and IT governance for larger organizations.
• Staff Delegation IT staffing services providing qualified system engineers and technicians for short-term or long-term assignments at client sites.
• Hardware & Software Solutions Procurement, deployment, and leasing of IT equipment (PCs, servers, networking equipment) and software licenses from partners including Dell, Lenovo, HP, Cisco, Synology, and QNAP.
• NETcloud (Private Cloud) Proprietary private cloud hosting solution providing secure data storage, backup, and dedicated cloud infrastructure for enterprise clients, hosted in Swiss data centers.
• NETfiles Proprietary cloud-based file management and synchronization solution for secure document handling and sharing across business teams.
• Cybersecurity Services Comprehensive cybersecurity services including security audits, phishing awareness training, OTP authentication, Cyber Safe label certification, penetration testing, and ongoing protection with Fortinet, Trend Micro, SonicWall, and Kaspersky.
• Telephony Solutions Business telephone system implementation and management, including cloud and on-premise PBX solutions, with partnerships for Swisscom, 3CX, and Swyx telephony.
• Web & Multimedia Custom web development, application development, graphic design, branding, SEO, and social media services for business clients requiring digital presence or custom applications.
• Electronic Document Management Digital document workflow and content management solutions integrating FileCloud for business digitalization and time/access management.
• IT Training Technical and business software training programs for enterprise teams, including Windows Server training, security training, office productivity courses, and group sessions of 2-10 people.
• NETmedic Specialized IT services and solutions tailored for medical practices and healthcare facilities, including electronic document management, medical software integration, and dedicated healthcare IT support.

Quantifiable outcome

• Weekly on-site technician visits ensure proactive maintenance and rapid issue resolution
• +2 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core.

• Patric ConceptcoreStrategic or Co-development Partner · 1 April 2025Strategic IT partnership announced April 2025 to address current and future technology challenges together. Collaborative engagement combining NETmanage's IT services with Patric Concept's expertise.
• NextDay.VisioncoreStrategic or Co-development Partner · 1 September 2019NETmanage invested in the equity of NextDay.Vision in September 2019. The Jurassian cybersecurity startup develops passwordless authentication solutions (facial recognition, security keys, cloud/on-premise web API). NETmanage extends its security offerings through this partnership, including security audits, penetration testing, training, and user awareness programs. NextDay.Vision opened an office in Bevaix to expand into French-speaking Switzerland. Services are also offered as white-label to select NETmanage clients.
• MicrosoftcoreTechnology or IntegrationMicrosoft partner providing Office 365, Azure, Microsoft Teams, Exchange Online, SharePoint Online, and cloud solutions. NETmanage assists clients with Microsoft deployments and migrations.
• SwisscomcoreTechnology or IntegrationPartnership for Swisscom cloud services and Swisscom telephony solutions. NETmanage integrates Swisscom's cloud and telecommunications offerings into its managed services portfolio.
• VeeamcoreTechnology or IntegrationVeeam backup and data management solutions integrated into NETmanage's managed backup services for clients.
• Trend MicrocoreTechnology or IntegrationCybersecurity partner providing antivirus and endpoint protection solutions as part of NETmanage's security stack.
• AcroniscoreTechnology or IntegrationBackup and disaster recovery solutions integrated into NETmanage's cloud backup offerings.
• Cyber Safe (Label Cyber Safe)coreGTM or Marketing PartnerNETmanage is a partner for the Cyber Safe label certification, helping businesses achieve cybersecurity certification.
• FortinetcoreTechnology or IntegrationNetwork security and firewall solutions offered as part of NETmanage's cybersecurity and network infrastructure services.
• Dell Technologies (Dell)coreTechnology or IntegrationDell hardware (PCs, servers, hyperconverged infrastructure) supplied and managed as part of NETmanage's IT infrastructure services. Dell hyperconverged appliances are offered as pre-configured solutions.
• CiscocoreTechnology or IntegrationNetworking equipment and solutions (switches, routers, firewalls) provided as part of NETmanage's network infrastructure services.

Scale indicators5 records

Recent moves13 records

Expansion highlights6 records

Broad incumbents

• Axians (Switzerland): VINCI Energies' Swiss ICT brand delivering managed services, cloud, cybersecurity, and network infrastructure to enterprises and public sector. Larger and more diversified than NETmanage, with overlapping core MSP capabilities across the Swiss market.
• Bechtle AG: One of Europe's largest IT services and hardware resellers with a sizable Swiss operation. Overlaps with NETmanage on managed services, hardware/software procurement, and cloud, but at substantially greater scale and geographic breadth.
• Swisscom AG: Switzerland's incumbent telecom and dominant cloud provider. Both a NETmanage technology partner and a competitor in managed services, cloud (Swisscom Cloud), and unified communications — leveraging scale and direct enterprise relationships.

Emerging players

• Noser Engineering AG: Swiss IT services and engineering firm with cloud, managed services, and custom development capabilities. Overlaps with NETmanage on Microsoft cloud services and custom application development, though with a stronger engineering/development orientation.
• OneConsult AG: Swiss cybersecurity services firm specializing in penetration testing, security audits, and incident response. Comparable to NETmanage's cybersecurity services vertical — particularly the security audit and awareness training offerings — within the same Swiss market.

Direct peers

• Microwin AG: Swiss IT managed services provider serving SMEs and mid-market clients across multiple cantons with similar per-seat support, cloud, and cybersecurity offerings. Comparable in scale, regional focus, and services-led business model to NETmanage.
• UMB AG: Swiss full-service IT provider with strong Microsoft, cloud, and managed services practices serving mid-market and enterprise clients. Comparable services-led model with similar technology stack and customer profile across Switzerland.
• Aveniq AG: Swiss IT services firm (formerly part of Kalaidos group) providing managed services, cloud, and digitalization to mid-market and enterprise clients. Competes in the same Swiss market with broader capabilities but overlapping core MSP offerings.
• Ispin AG: Swiss IT services company with offices across Romandie offering managed services, cloud hosting, and Microsoft-centric solutions. Direct competitor in the same French-speaking Swiss market with similar SME/mid-market customer profile.
• InfoGuard AG: Swiss cybersecurity-focused IT services firm offering managed security services, security audits, and Cyber Safe–adjacent certifications. Direct competitor to NETmanage's cybersecurity vertical and a comparable specialist in the Swiss market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/netmanagesa

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netmanage