Promise Total Services
Promise Total Services is a privately held Texas-based commercial janitorial and cleaning services provider founded in 2003, serving hundreds of office, retail, healthcare, education, and government properties in the Dallas-Fort Worth and Houston markets through recurring enterprise contracts.
- Company typePrivate
- Founded2003
- HeadquartersDallas, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Promise Total Services does
Promise Total Services, Inc. is a privately held commercial janitorial and cleaning services company headquartered in Dallas, Texas, founded in 2003 by Helen Yoo. The company provides full commercial janitorial cleaning, day porter services, and a broad set of specialized cleaning services including carpet care, hard floor and marble maintenance, window cleaning, pressure washing, parking lot striping, post-construction cleanup, and make-ready services. Operations are anchored in the Dallas-Fort Worth metropolitan area with a regional office in Houston. The company also operates a tiered COVID-19 disinfection program built around electrostatic spraying with a 90-day antimicrobial shield and copper-infused antimicrobial surface protection, alongside a 'Green Promise' eco-friendly cleaning program using HEPA filtration vacuums, microfiber technology, and Green Seal Certified low-impact chemicals.
The customer base spans commercial property management firms (JLL, CBRE, Colliers, Lincoln Property, Harwood International), healthcare (Baylor Scott & White), education (Texas A&M, Texas Tech), energy (Aramco Services), financial services (Goldman Sachs, TIAA), technology (Samsung, Siemens, Wipro), entertainment (Topgolf), and federal government (TSA). Long-tenured relationships of 10-15 years with specific property managers suggest high contract renewal rates. The company is MWBE-certified through NCTRCA, holds Green Seal and EPA approvals, and is CDC-compliant.
Revenue is generated primarily through recurring multi-year janitorial service contracts sold directly to commercial property owners and managers, supplemented by one-time and periodic specialized cleaning work. GTM is enterprise field sales with account management teams based in Dallas and Houston. Promise also cross-sells tenant improvement services through its sister company U Construction. The company employs 251-500 people and has not raised institutional funding; ownership remains with founder Helen Yoo alongside President Isaac Lee and Vice President Ethan Lee, with Gip Erskine appointed Chief Strategy Officer in 2024.
Promise Total Services firmographics
Firmographics- Name
- Promise Total Services
- Legal name
- Promise Total Services, Inc.
- Website
- https://promisesvc.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Promise Total Services is a privately held Texas-based commercial janitorial and cleaning services provider founded in 2003, serving hundreds of office, retail, healthcare, education, and government properties in the Dallas-Fort Worth and Houston markets through recurring enterprise contracts.
- Ownership category
- akta.pro rank
Promise Total Services industry classification
Industry- Product category
- Commercial Janitorial Services
- NAICS
- Janitorial Services (561720), Facilities Support Services (5612)
- SIC
- Sanitary Services (4950), Services-Help Supply Services (7363)
- akta.pro primary industry
- General Commercial Janitorial (Recurring Contract Cleaning) (BPABABAA)
- akta.pro secondary industries
- Day Porter & On-Site Janitorial Staffing (BPABABAB), Disinfection, Sanitization & Infection Prevention Services (BPABABAE), Post-Construction & Final Clean Services (BPABABAD)
Keywords
Where Promise Total Services is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Promise Total Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Commercial Janitorial Services: Recurring janitorial and cleaning services for commercial properties including daily cleaning, day porter services, and periodic deep cleaning. Revenue generated through service contracts with property management companies and building owners.
- Specialized Cleaning Services: One-time and periodic services including carpet cleaning, hard floor maintenance, window cleaning, pressure washing, post-construction cleanup, and parking lot striping
- COVID-19 Disinfection Services: Three-tiered disinfection services (Level 1-3) including electrostatic spraying with antimicrobial shield protection lasting up to 90 days
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quote-based pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Promise Total Services product offering
Product offeringCore offering
Promise Total Services delivers recurring commercial janitorial and cleaning services for office, retail, industrial, healthcare, education, financial, and government properties in the Dallas-Fort Worth and Greater Houston markets. Its core offering is Full Commercial Janitorial Cleaning supported by Day Porter Services, specialized cleaning (carpet, hard floor, marble, window, pressure washing), post-construction cleanup, emergency cleanup, and a tiered COVID-19 disinfection program including electrostatic spraying with 90-day antimicrobial shield and copper-infused antimicrobial protection. Services are sold through multi-year contracts on a custom quote-based pricing model.
Product overview
Promise Total Services offers a comprehensive suite of commercial janitorial and cleaning services primarily serving the Dallas-Fort Worth and Greater Houston areas since 2003. The core offering centers on Full Commercial Janitorial Cleaning supported by specialized services including Day Porter Service, Carpet Cleaning, Hard Floor Maintenance (including Marble Floor Care), Window Cleaning, Pressure Washing, Parking Lot Striping, and Post Construction Clean Up. The company has developed distinct service programs including Green Promise (eco-friendly cleaning with HEPA filtration and microfiber technology), Seamless Transition Process (a 15-step onboarding with 3-week complimentary enhanced services), and Quality Assurance Process (inspection, work order, and communication systems). During the COVID-19 pandemic, they introduced a tiered disinfecting program with three levels of service plus Copper Infused Antimicrobial Protection. Through their sister company U Construction, they also offer Tenant Improvement services for space transformations.
Differentiator
Problem solved
Functional benefit
Products and services
- Full Commercial Janitorial Cleaning
Quantifiable outcome
- 100+ years of collective service industry experience across the Promise team
- +1 more outcomes
Companies that use Promise Total Services
Customer profileNamed customers24 records
Segments8 records
Ideal customer profiles3 records
Promise Total Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Promise Total Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- U ConstructioncoreSister company for tenant improvement services. Promise partners with U Construction to assist clients in aesthetically transforming their spaces through construction and renovation services.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
Promise Total Services competitors and assessment
Company assessmentDirect peers
- Vanguard Cleaning Systems: Vanguard Cleaning Systems is a commercial cleaning franchise network serving office, medical, and institutional customers across the U.S. It is a direct peer to Promise, with a comparable B2B contract janitorial model and regional franchise owner-operators that compete for the same Texas CRE accounts.
- Jani-King International: Jani-King is the largest commercial cleaning franchise system in North America, offering contract janitorial services to office, healthcare, education, and government facilities. It is a direct commercial janitorial peer to Promise, with a similar B2B contract model and a strong Texas regional presence.
- Pritchard Industries: Pritchard Industries is a regional commercial janitorial and facility services provider serving Class A office buildings, corporate campuses, and institutional facilities. It is a direct peer to Promise, with a comparable target customer base (large office and corporate real estate), recurring contract model, and similar specialty service offerings including floor care and day porter.
- BONUS Building Care: BONUS Building Care is a commercial janitorial and building services company serving Class A office, medical, and corporate facilities. It is a direct peer to Promise, offering a similar mix of recurring janitorial, day porter, floor care, and disinfection services to enterprise and institutional customers.
- ServiceMaster Clean: ServiceMaster Clean provides commercial janitorial, disinfection, and specialty cleaning services to office, healthcare, education, and industrial customers across North America through a franchise network. It is a direct peer to Promise, with overlapping recurring janitorial contracts and electrostatic disinfection capabilities.
- OpenWorks: OpenWorks is a U.S. commercial cleaning and facility services company providing janitorial, floor care, and disinfection services to office, healthcare, and industrial customers. It is a direct peer to Promise, with a similar recurring contract model and overlapping customer segments.
Broad incumbents
- Sodexo: Sodexo is a global food services and integrated facility management company that includes commercial cleaning, janitorial, and disinfection services in its portfolio. It is a broader incumbent peer to Promise, with deep overlap on enterprise, healthcare, and education cleaning contracts, and competes for the same large multi-site RFPs.
- ISS A/S: ISS is a global facility services company offering cleaning, workplace, and technical services to enterprise and institutional clients. It is a broader incumbent peer with direct janitorial and disinfection overlap, and is known for competing on large national and global facility services contracts that include Texas.
- Aramark: Aramark is a major U.S. provider of food, facility, and uniform services to enterprise, healthcare, education, and sports/entertainment clients. Its facility services segment includes janitorial and cleaning that overlaps directly with Promise's commercial cleaning offerings, particularly in healthcare, education, and large-venue settings.
- ABM Industries: ABM Industries is one of the largest U.S. providers of commercial janitorial, facility services, and parking, serving office, healthcare, education, and aviation clients nationwide. It is a relevant broader incumbent peer to Promise, with overlapping janitorial and disinfection capabilities across major Texas markets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Promise Total Services social profiles
Digital presencePromise Total Services compliance and trust
Trust signalCompliance4 records
Promise Total Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Promise Total Services leadership team
Management profileNumber of profiles
Profiles7 records
Promise Total Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Promise Total Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Promise Total Services
What does Promise Total Services do?
Promise Total Services delivers recurring commercial janitorial and cleaning services for office, retail, industrial, healthcare, education, financial, and government properties in the Dallas-Fort Worth and Greater Houston markets. Its core offering is Full Commercial Janitorial Cleaning supported by Day Porter Services, specialized cleaning (carpet, hard floor, marble, window, pressure washing), post-construction cleanup, emergency cleanup, and a tiered COVID-19 disinfection program including electrostatic spraying with 90-day antimicrobial shield and copper-infused antimicrobial protection. Services are sold through multi-year contracts on a custom quote-based pricing model.
Is Promise Total Services a public or private company?
Promise Total Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Promise Total Services founded?
Promise Total Services was founded in 2003. It employs 251 to 500 people.
Where is Promise Total Services based?
Promise Total Services is headquartered in Dallas, United States, in the North America region.
How does Promise Total Services make money?
Three revenue lines are on record. Commercial Janitorial Services are the primary driver. The others are specialized Cleaning Services and COVID-19 Disinfection Services.
Who are Promise Total Services's main competitors?
Direct peers on record are Vanguard Cleaning Systems, Jani-King International, Pritchard Industries, BONUS Building Care, ServiceMaster Clean and OpenWorks. Broad incumbents are Sodexo, ISS A/S, Aramark and ABM Industries.
Does Promise Total Services have an API?
No public API is recorded for Promise Total Services.
What industry is Promise Total Services in?
Promise Total Services's product category is Commercial Janitorial Services. Its primary akta.pro industry code is BPABABAA, General Commercial Janitorial (Recurring Contract Cleaning), with a secondary code of BPABABAB, Day Porter & On-Site Janitorial Staffing. Its NAICS code is 561720 and its SIC code is 4950.