OpenWorks
OpenWorks is a Phoenix-based, privately held facility services company founded in 1983 that delivers commercial cleaning and integrated facility management through a 50-state franchise network to multi-site enterprise customers across healthcare, education, logistics, manufacturing, residential, and commercial real estate.
- Company typePrivate
- Founded1983
- HeadquartersPhoenix, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What OpenWorks does
OpenWorks is a Phoenix-based, privately held facility services company founded in 1983 (originally as O.P.E.N. Cleaning Systems by Eric Roudi) that delivers commercial cleaning, janitorial, and integrated facility management services to multi-site organizations across all 50 states. The company serves enterprise and mid-market customers in healthcare and medical facilities, education, residential property management, transportation and logistics, manufacturing and warehousing, and commercial offices, with disclosed customers including Lockheed Martin, DaVita, Fresenius Medical Care, Concentra, Topgolf, GM Financial, General Mills, Waste Management, Old Dominion Freight Line, UDR, Camden Property Trust, and Equity Residential. OpenWorks generates revenue through a franchise-based managed services model in which vetted franchise owners and subcontractors deliver on-site services while the corporate entity handles national sales, account management, billing, collections, quality assurance, and technology. Pricing is quote-based with monthly subscription billing, and the company reports a 98% client retention rate, described as nearly double the industry average, across thousands of customers and over 10,000 monthly client engagements.
The company's core technology is a proprietary digital service platform comprising three components: a Customer Portal providing near-real-time visibility into service activity, schedules, reporting, and quality tracking across every location; photo-based Service Validation Technology documenting service completion with feedback scoring and notes shared with providers; and mobile-first service delivery infrastructure with SLA-backed response times and push-notification-based client input. These tools generate a continuous feedback loop that supports quality assurance and portfolio-wide performance refinement. OpenWorks distributes services through a 50-state franchise network supported by 23 regional offices, a national account team, and consultation-based sales for mid-market prospects.
The business is led by founder and CEO Eric Roudi (continuous since 1983) with a C-suite including Matt Crego (CTO), Noah Rogers (CRO), Scott Luther (CFO), and Mary Beth Reisinger (CPO), supported by regional Directors of Performance across East, Central, and West territories, plus dedicated Directors of Sales, Sales Development, Franchise Growth, and Provider Strategy. OpenWorks is CIMS-GB (with Honors) certified by ISSA and is a member of the International Franchise Association. The company has no disclosed external investors, parent entity, public filings, or revenue figure, and most recently launched its Customer Portal with Service Validation Technology in 2025.
OpenWorks firmographics
Firmographics- Name
- OpenWorks
- Legal name
- OpenWorks
- Website
- https://openworksweb.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- OpenWorks is a Phoenix-based, privately held facility services company founded in 1983 that delivers commercial cleaning and integrated facility management through a 50-state franchise network to multi-site enterprise customers across healthcare, education, logistics, manufacturing, residential, and commercial real estate.
- Ownership category
- akta.pro rank
Where OpenWorks is headquartered
LocationHeadquarters
- HQ city
- Phoenix
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
OpenWorks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure
Revenue model
- Commercial Cleaning Services: Recurring commercial cleaning and janitorial services delivered through a network of vetted franchise service providers, supported by national oversight and CIMS-certified processes.
- Facility Management Services: Integrated facility services including landscaping, pest control, electrical, HVAC, pressure washing, day porter services, and supplies management for multi-site organizations.
- Franchise Revenue: Revenue generated from franchise network through contracted customer opportunities assigned to franchise owners. Franchise owners deliver services while OpenWorks manages billing and collections.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise facility management packages |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
OpenWorks product offering
Product offeringCore offering
OpenWorks provides commercial cleaning and integrated facility services to multi-site organizations through a national franchise network of vetted service providers. Services include janitorial cleaning, floor care, day porter, pest control, landscaping, electrical, HVAC, pressure washing, window cleaning, deep cleaning, and supplies management, delivered with centralized national oversight and supported by CIMS-certified processes. Customers gain visibility and accountability via a proprietary Digital Service Platform featuring photo-based Service Validation, a Customer Portal, and SLA-backed response times.
Differentiator
Problem solved
Functional benefit
Products and services
- Commercial Cleaning Recurring commercial cleaning and janitorial services delivered through a network of vetted franchise service providers with CIMS-certified processes and national oversight.
- Power Washing and Landscaping Services Exterior power washing and landscaping services added in 2013 as OpenWorks' first additional facility support offerings beyond core cleaning.
- Pathogen Prevention Service Packages Service packages introduced in 2020 focused on both eliminating and preventing pathogens, augmenting cleaning offerings in healthcare and high-traffic environments.
- OpenWorks Customer Portal with Service Validation Technology Proprietary digital service platform combining a Customer Portal, photo-based Service Validation, real-time status tracking, and a continuous feedback loop for portfolio-wide service visibility and accountability.
Quantifiable outcome
- 98% client retention rate maintained year after year, nearly double the industry average
- +2 more outcomes
Companies that use OpenWorks
Customer profileNamed customers31 records
Segments6 records
Ideal customer profiles6 records
OpenWorks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
OpenWorks partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- ISSA (International Sanitary Supply Association)coreISSA is the leading trade association for the cleaning industry. OpenWorks is CIMS-certified through ISSA and maintains ongoing partnership for continued education, industry standards, and professional development resources. ISSA provides training certifications and清洁行业管理标准认证.
- International Franchise Association (IFA)coreIFA provides franchise education and member resources for OpenWorks franchise owners. Franchisees gain access to IFA's educational content, networking opportunities, and franchise industry best practices through Franchise University.
Scale indicators4 records
Recent moves18 records
Expansion highlights6 records
OpenWorks competitors and assessment
Company assessmentDirect peers
- Jan-Pro: Jan-Pro is one of the largest franchise-based commercial cleaning systems in North America, operating in a similar franchise network model to OpenWorks. It targets multi-site commercial customers with a master-franchise structure and standardized cleaning protocols, making it a directly comparable peer.
- ServiceMaster Clean: ServiceMaster Clean is a long-standing franchise commercial cleaning brand under the ServiceMaster portfolio, serving multi-site commercial customers with franchise-delivered janitorial services. It competes head-to-head with OpenWorks for enterprise cleaning contracts, particularly in healthcare and education.
- Jani-King: Jani-King is one of the world's largest franchise commercial cleaning networks, with a model very close to OpenWorks — franchised owner-operators delivering janitorial services under a national brand and centralized quality framework. It is a direct competitor in the multi-site commercial cleaning segment.
- Anago Cleaning Systems: Anago is a franchise-based commercial cleaning provider focused on multi-site commercial customers, with a regional master-franchise structure and standardized cleaning programs. Its franchise model and target verticals closely mirror OpenWorks' approach.
- CoverAll Health-Based Cleaning: CoverAll is a franchise-based commercial cleaning network that emphasizes healthcare-grade cleaning processes and serves multi-site commercial customers — closely aligned with OpenWorks' healthcare vertical and franchise delivery model.
- Stratus Building Solutions: Stratus is a master-franchise commercial cleaning and janitorial brand with green cleaning specialization, serving multi-site commercial accounts through franchised operators. It competes with OpenWorks in commercial janitorial services for multi-site enterprises.
Broad incumbents
- ABM Industries: ABM is one of the largest publicly traded facility services companies in North America, offering integrated janitorial, parking, HVAC, and facility solutions at national scale. It overlaps with OpenWorks across commercial cleaning and competes for the same enterprise multi-site customers, but at broader scale and with broader service scope.
- Sodexo: Sodexo is a global facility management and food services giant with significant North American operations in facilities services. Its integrated facility services offering overlaps with OpenWorks' expanded service mix (cleaning, HVAC, landscaping, pest control), but it operates as a much larger incumbent serving global accounts.
- ISS A/S: ISS is a leading global workplace facility services company, providing janitorial, technical, and integrated facility services across hundreds of countries. It is a key incumbent competitor for enterprise multi-site facility services contracts and broader than OpenWorks' scope, but in the same head-to-head RFP set.
- Aramark: Aramark is a major global provider of food, facilities, and uniform services, with a substantial North American facility services arm. It competes for multi-site enterprise facility services contracts and overlaps with OpenWorks in commercial cleaning, but operates at much larger scale across many verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
OpenWorks social profiles
Digital presenceOpenWorks financial estimates
Financial estimateRevenue estimate
Valuation estimate
OpenWorks leadership team
Management profileNumber of profiles
Profiles10 records
OpenWorks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OpenWorks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OpenWorks
What does OpenWorks do?
OpenWorks provides commercial cleaning and integrated facility services to multi-site organizations through a national franchise network of vetted service providers. Services include janitorial cleaning, floor care, day porter, pest control, landscaping, electrical, HVAC, pressure washing, window cleaning, deep cleaning, and supplies management, delivered with centralized national oversight and supported by CIMS-certified processes. Customers gain visibility and accountability via a proprietary Digital Service Platform featuring photo-based Service Validation, a Customer Portal, and SLA-backed response times.
Is OpenWorks a public or private company?
OpenWorks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was OpenWorks founded?
OpenWorks was founded in 1983. It employs 1 to 10 people.
Where is OpenWorks based?
OpenWorks is headquartered in Phoenix, United States, in the North America region.
How does OpenWorks make money?
Three revenue lines are on record. Commercial Cleaning Services are the primary driver. The others are facility Management Services and franchise Revenue.
Who are OpenWorks's main competitors?
Direct peers on record are Jan-Pro, ServiceMaster Clean, Jani-King, Anago Cleaning Systems, CoverAll Health-Based Cleaning and Stratus Building Solutions. Broad incumbents are ABM Industries, Sodexo, ISS A/S and Aramark.
Does OpenWorks have an API?
No public API is recorded for OpenWorks.