Goodwill Industries of The Inland Northwest

What Goodwill Industries of The Inland Northwest does

Goodwill Industries of The Inland Northwest is a 501(c)(3) nonprofit organization headquartered in Spokane, Washington, operating across 23 counties in eastern Washington and north Idaho. Founded locally in 1939 as a chapter of the broader Goodwill movement originating in 1902, the organization runs a dual-thrift-and-mission model: it sells donated clothing, housewares, electronics, furniture, and collectibles through 15 retail stores, a by-the-pound outlet, and eight online storefronts (ShopGoodwill Spokane, ShopGoodwill Curve, eBay, Etsy, Amazon Books, GoodwillBooks), with 85 cents of every sales dollar directed to community programs. Revenue is supplemented by monetary donations, vehicle donations, planned gifts, and gift card sales, including a $10M endowment seeded in 2020 by philanthropist Mackenzie Scott.

The program side delivers employment assistance, housing and homelessness prevention, financial management (Representative Payee), digital skills training (including the Google Digital Career Accelerator), independent living services for individuals with disabilities, the Supportive Services for Veteran Families (SSVF) program, and the Next Generation Zone youth employment partnership. Service delivery occurs through 9 Workforce & Family Services offices and is amplified by community partnerships, notably CHAS Health operating mobile medical and dental clinics at Goodwill locations and Express Employment supporting job placement. In 2025 the organization reported $30,306,845 reinvested into the region, 6,389 people served, and 26.6 million pounds of material diverted from landfills.

The go-to-market is community-led and direct-to-consumer: retail thrift drives sustainable funding, donations and bequests build the endowment, and program participants are reached through referrals, job fairs, mobile clinics, and digital channels including a monthly podcast and active social media presence. The leadership team, led by President/CEO Clark M. Brekke, has 50+ years of combined Goodwill experience, and the organization is governed by a Board of Directors with members spanning local business, healthcare, and civic leadership.

Name

Goodwill Industries of The Inland Northwest

Legal name

Goodwill Industries of the Inland Northwest

Website

https://discovergoodwill.org

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Goodwill Industries of The Inland Northwest is a Spokane-based 501(c)(3) nonprofit that operates 15 retail stores and an outlet across eastern Washington and north Idaho, funding employment, housing, youth, and veteran programs through thrift sales and donations.

Ownership category

akta.pro rank

Product category

Nonprofit Social Services and Thrift Retail

NAICS

Clothing and Clothing Accessories Retailers (458110), General Merchandise Retailers (455)

SIC

Retail-Family Clothing Stores (5651)

akta.pro primary industry

Donation, Resale & Textile Recycling Coordination (HSAFABAI)

akta.pro secondary industry

Overstock & Surplus General Merchandise Retail (CRAEAFAB)

Keywords

• Thrift retail stores
• Workforce development services
• Vocational training programs
• Veteran family support
• Nonprofit social services

Headquarters

HQ city

Spokane

HQ country

United States

HQ region

North America

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Retail Sales of Donated Goods: Revenue generated from selling donated clothing, housewares, electronics, furniture and other items in retail thrift stores and outlet locations. This is the primary funding source for Goodwill's social service programs. Out of every dollar in sales, 85 cents supports Goodwill's services.
2. Online Sales: Revenue from online marketplaces including ShopGoodwill Spokane, eBay (GW Spokane, DesignerNorthwest), Etsy, Amazon Books (Goodwill Spokane Amazon Books, Good Readings, GoodwillBooks).
3. Monetary Donations: Direct monetary donations from individuals and organizations. Donations can be designated to specific program areas (Employment programs, Homelessness Prevention, Job training and education) or to the Area of Greatest Need or Endowment fund.
4. Vehicle Donations: Accepts donated cars, boats, and RVs which are sold to generate program funding.
5. Planned Giving / Bequests: Accepts planned gifts and bequests. The endowment fund was seeded with a $10 million gift from Mackenzie Scott in 2020.
6. Gift Card Sales: Sale of Goodwill gift cards available at retail locations for use at Goodwill stores in eastern Washington and north Idaho.

Pricing tiers

Go-to-market motion2 records

Distribution channels13 records

Marketing channels10 records

Core offering

Goodwill Industries of The Inland Northwest is a nonprofit 501(c)(3) social enterprise that operates thrift retail stores and delivers workforce development, training, and family support services. It runs 15 retail stores plus one outlet store and 9 Workforce & Family Services offices serving 23 counties in eastern Washington and north Idaho. Revenue from donated-goods retail sales funds employment programs, housing assistance, education, veteran services, and other supports that help people with disabilities and barriers achieve self-sufficiency through work.

Product overview

Goodwill Industries of the Inland Northwest operates a dual-purpose nonprofit organization combining retail operations with social service programs. The retail side includes 15 physical retail stores, a Goodwill Outlet selling items by the pound, and multiple online platforms (ShopGoodwill Spokane, ShopGoodwill Curve Apparel, GW Spokane eBay Store, DesignerNorthwest on eBay, Goodwill Etsy Shop, Goodwill Spokane Amazon Books, Good Readings, and GoodwillBooks). Gift cards are also available. The social service portfolio includes Employment Programs, Housing Assistance Programs, Training and Education Programs, Independent Living Services, Representative Payee Services, Supportive Services for Veteran Families (SSVF), and Next Generation Zone youth programs. The organization also produces the monthly 'What's Good, Goodwill?' podcast. Funded primarily through retail sales, 85 cents of every dollar supports community programs serving eastern Washington and north Idaho.

Differentiator

Problem solved

Functional benefit

Products and services

• Thrift Retail Stores
• Donation Collection Program
• Employment Programs
• Housing Assistance
• Training and Education
• Independent Living Services
• Representative Payee Services
• Supportive Services for Veteran Families (SSVF)
• Next Generation Zone Program serving young adults with employment, education, and life-skills support to help them transition into self-sufficient adulthood.
• Prison-to-Professional Pathways Program supporting individuals reentering the community from incarceration with workforce preparation and employment placement.

Quantifiable outcome

• 6,389 people served in 2025
• +4 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• CHAS HealthcoreStrategic or Co-development PartnerCHAS Health partners with Goodwill to provide mobile medical and dental clinics at Goodwill locations. Services include Primary Care, Physicals, Pediatrics, Women's Health, Injury & Illness care, Referral to Specialists, Medications, and General Assistance from a Community Health Worker.
• Goodwill Industries InternationalcoreStrategic or Co-development PartnerGoodwill Industries of the Inland Northwest is one of 160 independent members of Goodwill Industries International, which provides support, resources, and brand affiliation.
• Next Generation ZonecoreStrategic or Co-development PartnerGoodwill is a partner in Next Generation Zone, serving at-risk youth ages 16 to 24. The partnership provides employment training, work experience, job placement, and other services.
• Get Connected Stay ConnectedminorStrategic or Co-development PartnerProgram provides qualifying adults with 1,000 talk minutes, unlimited texts, and 4.5GB of data every month free. Representatives visit Goodwill's Career and Resource Center on the 1st & 3rd Friday of every month.
• GooglecoreStrategic or Co-development PartnerGoodwill partnered with Google to offer the Google Digital Career Accelerator program, providing free digital skills training and Google Career Certificates to community members.
• Express EmploymentminorStrategic or Co-development PartnerExpress Employment supports the Goodwill mission, as acknowledged on the Goodwill Jobs page. The nature of support appears to be employment-related partnership.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Poshmark: Social commerce marketplace for secondhand fashion. Represents the tech-enabled, peer-to-peer resale alternative that competes with Goodwill for both donors (sellers) and shoppers across apparel categories.
• thredUP: Public online resale platform for secondhand apparel and accessories. Competes for the same donor/seller supply and end-consumer demand as Goodwill's online channels, particularly for higher-value clothing.
• Goodwill Industries International: Parent/affiliate organization of 150-160 independent Goodwill agencies including Inland Northwest Goodwill. Operates the broader Goodwill brand and shared programs, making it the closest institutional peer though it is not a direct retail competitor.

Others

• United Way: Large nonprofit umbrella organization funding employment, housing, and social services through partner agencies. Comparable in scale of social-services funding but uses a different revenue model (workplace giving rather than retail), making it an adjacent rather than direct peer.

Direct peers

• Habitat for Humanity ReStore: Nonprofit home-furnishings retail chain operated by Habitat for Humanity affiliates, selling donated furniture, appliances, and home goods to fund housing programs. Directly comparable donation-to-mission retail model.
• The Salvation Army: Nonprofit operating thrift/family stores nationwide that fund social services including housing, rehabilitation, and emergency assistance. Closest direct peer in mission and integrated retail-plus-social-services model.
• Savers / Value Village: For-profit thrift retail chain that purchases donated goods in bulk from nonprofits (including some Goodwill agencies) and resells them. Closest commercial competitor and the most direct operational analog for thrift retail dynamics.
• Society of St. Vincent de Paul: Catholic nonprofit operating thrift stores nationwide that fund programs serving people experiencing poverty and homelessness. Directly comparable nonprofit thrift model with integrated social services.
• Deseret Industries: Nonprofit thrift and workforce-development retail operation affiliated with the Church of Jesus Christ of Latter-day Saints. Combines donated-goods retail with job training — a close structural analog to Goodwill's integrated model.

Regional players

• America's Thrift Stores: For-profit thrift chain operating primarily in the southeastern United States. Demonstrates how thrift retail can be scaled regionally but in a different geography than Goodwill INW, so useful as a model reference rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/GoodwillINW
• YouTubeyoutube.com/user/GoodwillNW
• Facebookfacebook.com/INWGoodwill
• LinkedInlinkedin.com/company/goodwill-industries-of-the-inland-northwest
• Instagraminstagram.com/goodwill_inw
• TikToktiktok.com/@goodwillinw
• Pinterestpinterest.com/GoodwillINW

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Goodwill Industries of The Inland Northwest