HealthServe

What HealthServe does

HealthServe is a Singapore-based non-profit organization established in 2006 that provides integrated healthcare and social services to disadvantaged migrant workers in the country. Registered as an Institution of a Public Character (IPC) charity, it delivers a four-pillar service portfolio: medical and dental consultations (including acute, chronic disease management, specialist, and rehabilitation care), 24/7 mental health crisis support and counselling, casework and social services (such as WICA claims assistance, salary dispute mediation, and emergency financial aid), and community outreach including health education carnivals and Peer Support Leadership training. Service delivery is multi-modal: a physical clinic at 1 Lorong 23 Geylang operating Tuesday through Thursday evenings (6:30pm–9:30pm), a 24/7 crisis helpline on phone and WhatsApp at +65 31574458, and a multilingual self-serve web portal (help.healthserve.org.sg) accessible in English, Bengali, Tamil, and Chinese. In 2024 the organization reported 5,300 medical and dental consultations, 8,000 crisis helpline calls, 6,000 social assistance cases, and 14,200 workers reached through education and outreach.

The underlying technology is a healthcare service delivery platform with multilingual support rather than a software product, with no proprietary AI/ML features disclosed. Go-to-market is community-led: HealthServe reaches migrant workers through direct community engagement, outreach events at dormitories and work sites, Peer Support Leadership training, and word-of-mouth referrals within worker communities, supported by a multi-channel marketing presence across website, social media (Instagram, Facebook, LinkedIn, YouTube, TikTok), and email newsletter. Pricing for direct services is heavily subsidized — SGD 8 per acute consultation and SGD 15 per chronic consultation for Work Permit and S-Pass holders, free for Special Pass holders — but these fees are immaterial to overall funding. The organization operates as a charity with 11–50 employees, relying on donations from individuals, corporations, and foundations, with Community Chest Singapore identified as a major financial partner and HCSA Community Services as a host facility partner. It is PDPA-compliant, recognized with the 2023 Charity Transparency Award and the 2024 Community Chest Awards, and is headquartered in Singapore serving only the domestic migrant worker population.

Name

HealthServe

Legal name

HealthServe Ltd

Website

https://healthserve.org.sg

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

HealthServe is a Singapore-based IPC-registered charity founded in 2006 that delivers subsidized medical, dental, mental health, and casework services to migrant workers through a Geylang clinic, 24/7 multilingual helpline, and community outreach programs.

Ownership category

akta.pro rank

Product category

Community Healthcare Services

NAICS

Individual and Family Services (6241), Offices of Mental Health Practitioners (except Physicians) (621330), Social Assistance (624)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industry

Community-Based Preventive & Health Promotion Clinics (HLAFAGAO)

Keywords

• Migrant worker healthcare
• Community health services
• Mental health counseling
• Social casework services
• Charitable healthcare charity

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Donations and Charitable Contributions: HealthServe is an IPC (Institution of Public Character) registered charity relying on donations from individuals, corporations, and foundations to fund healthcare and social services for migrant workers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

HealthServe is a charity that provides medical, dental, mental health, counseling, casework, and social assistance services to disadvantaged migrant workers in Singapore. Services are delivered at its Geylang clinic, via a 24/7 multilingual crisis helpline, and through community outreach at dormitories and work sites, with multilingual support in English, Bengali, Tamil, and Chinese.

Product overview

HealthServe is an IPC registered charity (established 2006) providing holistic healthcare and social services to migrant workers in Singapore. The organization operates as a unified service portfolio comprising Medical & Dental Services (with the Geylang clinic), Mental Health & Counselling Services (including 24/7 crisis helpline), Casework & Social Services, and Community Services. These core services are supported by a multilingual Migrant Worker Help Centre accessible in English, Bengali, Tamil, and Chinese, enabling workers to access guidance and support through digital and physical channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical & Dental Services Comprehensive medical and dental consultations for migrant workers including acute disease treatment, chronic disease management, specialist care, dental services, and rehabilitation care.
• Mental Health & Counselling Services
• Casework & Social Services
• Community Services
• HealthServe Clinic @ Geylang
• Migrant Worker Help Centre (Multilingual Portal)

Quantifiable outcome

• 5,300 medical and dental consultations provided in 2024
• +3 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• HCSA Community ServicescoreOthersHealthServe is located within the HCSA Community Services compound, sharing facilities and potentially collaborating on community service delivery for migrant workers.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Aidha: Singapore-based charity focused on financial literacy and empowerment for migrant domestic workers. Comparable in addressing the migrant worker segment in Singapore but with an education/empowerment rather than healthcare focus.
• ItsRainingRaincoats: Singapore-based migrant worker support organization providing meals, activities, and welfare assistance. Comparable in grassroots community model serving the same Singapore migrant population but with less clinical focus than HealthServe.
• Project Dove: Singapore initiative providing welfare packs and support to migrant workers. Comparable in serving the same population via community-led engagement but operating at smaller scale and with narrower service scope.

Broad incumbents

• Singapore Red Cross: Large established humanitarian organization in Singapore running migrant worker welfare programs (e.g., medical outreach). Comparable as a healthcare-adjacent service provider to migrant populations but operating much more broadly across humanitarian causes.
• HCSA Community Services: HealthServe's host organization at the Geylang compound, providing broader community services to disadvantaged groups in Singapore including ex-offenders and low-income families. Comparable as a multi-service community welfare provider and physical co-location partner.

Direct peers

• HOME (Humanitarian Organisation for Migration Economics): Singapore-based NGO providing shelter, healthcare access, and casework support to migrant workers — directly comparable to HealthServe in both target population and service mix, with overlapping WICA/compensation mediation work.
• Migrant Workers' Assistance Centre (MWAC): Singapore-based organization assisting migrant workers with legal, medical, and social welfare needs. Comparable in mandate and beneficiary base, providing overlapping casework and referral services.
• Transient Workers Count Too (TWC2): Singapore charity focused on the welfare of low-wage migrant workers, offering medical clinics, casework, and advocacy. Closest direct competitor to HealthServe in terms of clinic-based service delivery and casework for the same population.

Regional players

• Raks Thai Foundation: Thai NGO focused on migrant worker health, rights, and HIV/AIDS prevention. Comparable in providing healthcare and social services to migrant worker populations in Southeast Asia but in a different country context.
• HealthServe Australia: Australian health-focused charity serving refugees and asylum seekers with healthcare access programs. Comparable in mission and migrant health service model but operating in a different geography (Australia vs. Singapore).

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC0FeqVzdEeZXdqsf9kQKejA
• Facebookfacebook.com/healthservesg
• LinkedInlinkedin.com/company/healthserve
• Instagraminstagram.com/healthservesg
• TikToktiktok.com/@healthserve
• Xx.com/HealthServeSG

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HealthServe