Despacho

What Despacho does

Despacho Inc., a privately held Canadian corporation headquartered in Calgary, Alberta, operates a virtual assistant outsourcing service that recruits, hires, and trains dedicated offshore assistants for executives, founders, and high-performing professionals. Founded in 2019, the company sources assistants from the top 1% of applicants and delivers them through a proprietary AI platform that integrates third-party automation, transcription, and communication tools to augment assistant productivity. Its service catalog spans administrative support, customer service, accounting and bookkeeping, data management, lead generation, content writing, social media management, and sales support.

The company monetizes through tiered subscriptions: a full-time plan at $2,000/month (40 hours/week), a part-time plan at $1,000/month (20 hours/week), an hourly plan at $13/hour for ad-hoc needs, and custom enterprise pricing. Distribution is direct via the Despacho.io website with a chat widget, email outreach, and a referral bonus program; no third-party resellers are used. Customers include named logos across construction technology (DOZR), venture capital (Builders VC), food technology (Nature's Fynd), technology (RapidSOS), financial services (The Mobile Accountant), non-profit (JA Southern Alberta), eCommerce (Bold Sloth Ventures), and equipment wholesale (One Shot Canada), with the company claiming 1,000+ client relationships, 5 million+ project hours, and a 99% client retention rate.

The go-to-market is sales-led, targeting individual professionals and small-to-mid enterprises primarily in North America, with a stated global distribution scope. Despacho is pursuing SOC 2 Type 1 attestation (audit planned Q2 2025, expected completion December 2025) to support enterprise expansion. Leadership consists of CEO Rajeeth and President/Co-founder Mark Blackwell, with investors Amit Mehta and Stephen Guppy; no institutional funding rounds, M&A activity, or parent-company relationships are disclosed.

Name

Despacho

Legal name

Despacho Inc.

Website

https://despacho.io

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Despacho is a Calgary-based outsourcing firm that recruits, hires, and trains dedicated virtual assistants from the top 1% of applicants, delivering them through a proprietary AI platform on tiered subscriptions ($1,000-$2,000/month) to executives, founders, and SMBs primarily across North America.

Ownership category

akta.pro rank

Headquarters

HQ city

Calgary

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Virtual Assistant Subscription Services: Despacho generates revenue through tiered subscription plans for virtual assistant services. The company offers full-time dedicated plans (40 hours/week), part-time plans (20 hours/week), and hourly plans for ad-hoc support. Monthly invoicing with payment due within 7 days. The model is subscription-based with recurring monthly revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Despacho provides AI-augmented virtual assistant services, recruiting and training dedicated human assistants (from the top 1% of applicants) and equipping them with a proprietary AI platform plus expert delegation coaching. Services span administrative support, customer support, accounting/bookkeeping, data management, lead generation, content writing, social media management, and sales support across personal and business tasks, delivered via monthly subscription plans (full-time, part-time, hourly, and custom).

Product overview

Despacho is a virtual assistant service that pairs high-performing professionals with elite, AI-augmented human assistants. The core offering is the Despacho Virtual Assistant service, supported by proprietary AI tools that integrate best-in-class AI capabilities for automation, transcription, and communication enhancement. The service is delivered through tiered subscription plans: Full-Time Plan (40 hrs/week at $2000/month), Part-Time Plan (20 hrs/week at $1000/month), Hourly Plan ($13/hour for ad-hoc needs), and Custom Plan for unique business requirements. Additional offerings include delegation coaching and enterprise business solutions. All plans include 360° Life Support, delegation training, and access to dedicated assistants trained in administrative support, customer service, accounting/bookkeeping, data management, lead generation, content writing, social media management, and sales support.

Differentiator

Problem solved

Functional benefit

Products and services

• Full-Time Plan (Despacho Virtual Assistant) Dedicated, full-time (40 hours/week, Monday–Friday) AI-augmented virtual assistant subscription at $2,000/month for executives, founders, and operators needing 360-degree life and business support.
• Part-Time Plan (Despacho Virtual Assistant) Dedicated, part-time (20 hours/week) AI-augmented virtual assistant subscription at $1,000/month with ongoing assistant training, delegation training, and flexible scheduling.
• Hourly Plan (Despacho Virtual Assistant) Usage-based ad-hoc virtual assistant support billed at $13/hour for clients with irregular or fluctuating workloads needing on-demand assistance.
• Custom Plan (Despacho Virtual Assistant) Flexible, customized virtual assistant plans with tailored pricing and support structures designed for growing or unique business operations.
• Enterprise/Business Solution Enhanced business-tier support offering 24/7 consultant service, business-solution features, a 100% money-back guarantee, and an inbuilt malware scanner for additional security.
• Delegation Coaching Expert guidance and training that teaches clients how to identify delegable tasks, delegate effectively, and build strong partnerships with their virtual assistants.

Quantifiable outcome

• 99% client retention rate demonstrating long-term value delivery
• +2 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature1 record

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Wing Assistant: Subscription-based virtual assistant service with dedicated assistants for entrepreneurs and small businesses, including sales support and admin tasks — comparable offering and customer base to Despacho.
• MyOutDesk: Virtual staffing provider offering dedicated remote assistants and administrative support on monthly contracts to SMBs, real estate, and professionals — comparable subscription model and customer profile.
• Onlinejobs.ph: Marketplace for hiring Filipino virtual assistants on hourly or part-time contracts — competes with Despacho for the same delegation use cases at a lower cost structure, particularly for SMBs.
• Wishup: India-based dedicated virtual assistant service targeting founders and executives with pre-vetted assistants and tiered monthly plans — competes with Despacho for the same delegation-coaching positioning at a lower price point.
• BELAY: US-based virtual staffing company offering dedicated virtual assistants, bookkeepers, and social media managers to executives and small businesses on monthly plans — directly comparable in customer persona, pricing model, and value proposition.
• Boldly: Premium US-based virtual assistant staffing company providing dedicated, US-based executive assistants on monthly subscriptions — comparable on quality positioning, recurring model, and executive-target customer base.
• Time Etc: UK-founded virtual assistant service providing dedicated, trained remote assistants to entrepreneurs and executives on monthly subscription plans — the most direct international comparable to Despacho's premium VA model.
• Prialto: Managed virtual assistant service with dedicated offshore assistants plus a management layer — directly comparable to Despacho on managed-VA subscription model and SMB/executive target customer.

Broad incumbents

• Upwork: Large freelance marketplace where buyers can hire VAs, bookkeepers, and admin support on hourly contracts — broader incumbent offering overlap with Despacho's hourly plan and ad-hoc tasks but without curated talent or delegation coaching.
• Fiverr: Global freelance marketplace offering on-demand VA, admin, customer support, and content services — broad incumbent overlap with Despacho's hourly/ad-hoc use cases at lower price points but no managed-service or coaching layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/despacho_va
• LinkedInlinkedin.com/company/despacho-va
• Instagraminstagram.com/despacho.io

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Despacho