FreightSafe
FreightSafe is an ASIC-regulated Australian claims management and warranty provider for the freight transport industry, operating FreightSafe Warranty, end-to-end Claims Management, and FreightInsure, delivered through proprietary cloud-based portals embedded into carrier booking systems.
- Company typePrivate
- Founded2003
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What FreightSafe does
FreightSafe, legally operating as FreightWise Services Pty Ltd (ABN 88 101 566 465), is an Australian claims management and warranty provider serving the freight transport industry. Founded in the early 2000s and headquartered in Warriewood, NSW, the company positions itself as the largest claims manager to the Australian transport industry with over 20 years of operational experience. It is ASIC regulated and holds Australian Financial Services License 529628, and is a subscriber to the General Insurance Code of Practice 2020.
FreightSafe operates three core product lines: FreightSafe Warranty (a warranty product covering goods against loss or damage in transit with no excess for claimants), Claims Management (end-to-end claims handling acting as an extension of carrier customer service teams), and Data and Analytics (cloud-based operational reporting). These are complemented by FreightInsure, an add-on product that extends cover up to $50,000 per connote and is embedded into carrier booking systems. The platform runs on proprietary cloud-based software with customer and claimant portals providing 24/7 real-time data access, and integration into carrier booking systems is described as taking approximately 3 hours. In May 2026, FreightSafe extended beyond its Australian road-freight base through an Arcadis co-developed Climate Change Risk Assessment Model for the UK rail freight sector.
The company monetises through subscription-recurring warranty premiums collected via carrier-integrated distribution, managed-services fees for claims handling, and commission revenue from the embedded FreightInsure offering. Its go-to-market combines direct sales to transport companies, 3PLs, brokers, freight forwarders, and freight marketplaces with a deep channel-partner model in which carriers become distribution points for warranty products to their end customers. The company counts 20+ named Australian and international transport customers including Aramex (formerly Fastway Couriers), Border Express, SCT Logistics, Followmont Transport, Tasfreight, Steadfast Logistics, and DB Cargo UK.
FreightSafe firmographics
Firmographics- Name
- FreightSafe
- Legal name
- FreightWise Services Pty Ltd
- Website
- https://freightsafe.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- FreightSafe is an ASIC-regulated Australian claims management and warranty provider for the freight transport industry, operating FreightSafe Warranty, end-to-end Claims Management, and FreightInsure, delivered through proprietary cloud-based portals embedded into carrier booking systems.
- Ownership category
- akta.pro rank
FreightSafe industry classification
Industry- Product category
- Freight Claims Management
- NAICS
- Freight Transportation Arrangement (488510), Freight Transportation Arrangement (48851), Freight Transportation Arrangement (4885)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Cargo Claims Management & Loss Prevention (Survey, Recovery, Subrogation Support) (TLACAHAH)
- akta.pro secondary industry
- Cargo Insurance Placement & Policy Administration (All-Risk, ICC A/B/C) (TLACAHAG)
Keywords
Where FreightSafe is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
FreightSafe business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- FreightSafe Warranty Premiums: Revenue generated from FreightSafe Warranty premiums collected from transport companies' customers. The warranty covers goods against loss and damage in transit, with carriers applying the warranty to customer accounts.
- Claims Management Services: Managed claims handling service for transport companies, managing all claims on behalf of carriers and dealing directly with their clients. Described as an extension of customer service teams.
- FreightInsure Partnership: Commission revenue from FreightInsure complementary offering that allows carriers to extend cover up to $50,000 per connote, embedded into booking systems.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Quote-based pricing tailored to carrier needs |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
FreightSafe product offering
Product offeringCore offering
FreightSafe provides end-to-end claims management and warranty cover services for the Australian transport industry. Transport companies integrate the FreightSafe Warranty into their booking systems, paying recurring premiums, while FreightSafe handles loss-and-damage claims on their behalf through its cloud-based platform and dedicated claims team. The FreightInsure add-on extends per-connote coverage up to A$50,000.
Product overview
FreightSafe operates as a unified claims management platform for the Australian transport industry, offering three integrated core products: FreightSafe Warranty (warranty cover for goods in transit), Claims Management (end-to-end claims handling services), and Data and Analytics (cloud-based reporting and insights). These are complemented by FreightInsure, an add-on product extending coverage limits up to $50,000 per connote. The platform uses cloud-based proprietary software with customer and claimant portals, handling claims processing for transport companies, 3PLs, brokers, freight forwarders, and freight marketplaces.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Fast-track claim processing with payments within 48 hours
- +1 more outcomes
Companies that use FreightSafe
Customer profileNamed customers26 records
Segments6 records
Ideal customer profiles2 records
FreightSafe technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
FreightSafe partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- ArcadiscoreArcadis collaborated with the Freight Safe Programme to develop an industry-first Climate Change Risk Assessment Model for the UK rail freight sector. Arcadis provided sustainability expertise and drew on assessments of approximately 200 operator-owned sites to create the standardized risk assessment framework.
- FreightInsurecoreFreightInsure is a complementary offering to the FreightSafe Warranty that allows carriers to extend cover up to $50,000 per connote, embedded into booking systems. FreightInsure operates from freightinsure.com and extends the coverage options available through FreightSafe's carrier network.
- DB Cargo UKcoreDB Cargo UK's Crewe International Electric Maintenance Depot was the pilot site for the Climate Change Risk Assessment Model, tested over 12 months. The partnership involved identifying key climate impacts including extreme heat effects on track infrastructure and flooding risks to inspection pits.
- Freight Safe ProgrammecoreThe Freight Safe Programme (distinct from FreightSafe the claims management company) launched the Climate Change Risk Assessment Model for the UK rail freight sector, providing a standardised cross-industry approach to assessing climate-related safety risks at multi-user rail freight sites.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
FreightSafe competitors and assessment
Company assessmentDirect peers
- TT Club: Through Transport Mutual Insurance Association (TT Club) provides insurance and claims management services specifically for the international transport and logistics industry, the closest direct analogue to FreightSafe's niche claims and warranty offering for carriers.
- Cargo Claims UK: UK-based specialist cargo claims consultancy and loss-adjusting firm for freight forwarders, carriers, and insurers; comparable niche focus on transport claims to FreightSafe's Australian transport claims management business.
- FreightInsure: FreightSafe's complementary insurance partner providing extended cover up to $50,000 per connote embedded in carrier booking systems; a direct functional peer in goods-in-transit warranty offerings for Australian carriers.
Broad incumbents
- Sedgwick: Global third-party claims management and loss-adjusting firm servicing property, transport, and casualty claims for insurers and corporates; comparable to FreightSafe in managed claims handling but at vastly larger scale and broader industry coverage.
- Crawford & Company: World's largest independent claims management company, providing claims handling for insurers and self-insured entities across multiple lines including transport and cargo, overlapping with FreightSafe's core managed-services offering.
- QBE Insurance: Major Australian general insurer offering cargo and freight insurance products through carrier partnerships; competes with FreightSafe Warranty and FreightInsure at the underwriting level for goods-in-transit cover.
- Allianz Trade (Euler Hermes): Global trade credit and cargo insurance provider offering goods-in-transit cover and claims support to freight customers, comparable to FreightSafe's warranty and claims management proposition for shippers and carriers.
- Gallagher Bassett: Large-scale third-party claims administrator for insurers and self-insured employers, including transport and logistics clients; directly comparable claims-handling service model to FreightSafe's managed services.
Emerging players
- Ofload: Australian digital freight marketplace and an existing FreightSafe customer; represents a comparable distribution channel and potential adjacent partner for embedded warranty products in the same carrier ecosystem.
- Loadshift: Australian freight exchange and marketplace, a comparable ecosystem participant to FreightSafe's freight-marketplace customer segment and a potential distribution channel for embedded warranty and claims products.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FreightSafe social profiles
Digital presenceFreightSafe compliance and trust
Trust signalCompliance5 records
FreightSafe financial estimates
Financial estimateRevenue estimate
Valuation estimate
FreightSafe leadership team
Management profileNumber of profiles
Profiles6 records
FreightSafe funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FreightSafe M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FreightSafe
What does FreightSafe do?
FreightSafe provides end-to-end claims management and warranty cover services for the Australian transport industry. Transport companies integrate the FreightSafe Warranty into their booking systems, paying recurring premiums, while FreightSafe handles loss-and-damage claims on their behalf through its cloud-based platform and dedicated claims team. The FreightInsure add-on extends per-connote coverage up to A$50,000.
Is FreightSafe a public or private company?
FreightSafe is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was FreightSafe founded?
FreightSafe was founded in 2003. It employs 11 to 50 people.
Where is FreightSafe based?
FreightSafe is headquartered in Sydney, Australia, in the Oceania region.
How does FreightSafe make money?
Three revenue lines are on record. FreightSafe Warranty Premiums are the primary driver. The others are claims Management Services and freightInsure Partnership.
Who are FreightSafe's main competitors?
Direct peers on record are TT Club, Cargo Claims UK and FreightInsure. Broad incumbents are Sedgwick, Crawford & Company, QBE Insurance, Allianz Trade (Euler Hermes) and Gallagher Bassett. Emerging players are Ofload and Loadshift.
Does FreightSafe have an API?
No public API is recorded for FreightSafe.
What industry is FreightSafe in?
FreightSafe's product category is Freight Claims Management. Its primary akta.pro industry code is TLACAHAH, Cargo Claims Management & Loss Prevention (Survey, Recovery, Subrogation Support), with a secondary code of TLACAHAG, Cargo Insurance Placement & Policy Administration (All-Risk, ICC A/B/C). Its NAICS code is 488510 and its SIC code is 4731.