FreightClaims.com
FreightClaims.com is a cloud-based SaaS platform that streamlines freight claims management for shippers, brokers, carriers, and 3PLs, offering self-managed software, managed services, and a hybrid tier with AI-powered document processing.
- Company typePrivate
- Founded2012
- HeadquartersTempe, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What FreightClaims.com does
FreightClaims.com (legal entity Cargo Claims Solutions, LLC) is a cloud-based SaaS platform founded in 2012 and headquartered in Tempe, Arizona, that manages the end-to-end freight claims lifecycle for shippers, brokers, carriers, and third-party logistics providers. The platform is offered in three tiers: a self-managed Claims Software subscription, a full-service Managed Claims offering priced on success-based recovery, and a Hybrid bundle combining both. Core modules include AI-driven email and OCR claim entry, email collaboration, multi-party claim filing, task assignment and workflows, template libraries, analytics dashboards, and live chat with industry veteran advisors. The technology stack centers on cloud-based delivery, SOC 2 Type II-compliant infrastructure, AI/computer vision for document extraction (BOLs, invoices, PODs), NLP for email classification, and native integrations with four transportation management systems: Tai TMS, 3PL Systems' Brokerware, Carrier Logistics' FACTS, and Owlery.ai. The company is founder-led by Michael Schember, with Brad Berlin as COO, operates with 1-10 employees, and is bootstrapped with no disclosed institutional funding. The go-to-market combines direct website-driven demo requests and free trials with TMS-embedded distribution, targeting mid-market and enterprise logistics accounts.
FreightClaims.com firmographics
Firmographics- Name
- FreightClaims.com
- Legal name
- Cargo Claims Solutions, LLC
- Website
- https://freightclaims.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- FreightClaims.com is a cloud-based SaaS platform that streamlines freight claims management for shippers, brokers, carriers, and 3PLs, offering self-managed software, managed services, and a hybrid tier with AI-powered document processing.
- Ownership category
- akta.pro rank
FreightClaims.com industry classification
Industry- Product category
- Freight Claims Management Software
- NAICS
- Freight Transportation Arrangement (48851), Freight Transportation Arrangement (488510)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Cargo Claims Management & Loss Prevention (Survey, Recovery, Subrogation Support) (TLACAHAH)
- akta.pro secondary industry
- Document Digitization, eDocs & eBL/eAWB Enablement (Platforms/Compliance) (TLACAHAI)
Keywords
Where FreightClaims.com is headquartered
LocationHeadquarters
- HQ city
- Tempe
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
FreightClaims.com business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Claims Software (Self-Managed): Self-managed, all-in-one SaaS solution designed to streamline every aspect of freight claims. Includes features like detailed analytics, email collaboration, multi-party claim filing, AI email entry, task assignment and workflows, and white glove customer support.
- Managed Service: End-to-end managed service where FreightClaims.com handles freight claims for clients, saving time, reducing losses, and ensuring faster resolution times. Features include 40+ years of industry experience, support in required documentation collection, report generation, online customer portal, and reduced claim recovery time. Pricing model: success-based recovery.
- Hybrid Model: Advanced freight claims management software combined with expert-managed services. Provides flexibility to automate claims processing with industry specialists. Includes unlimited access to freight management software plus expert support for full service claim handling and live chat support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Claims Software - Self-managed, all-in-one solution for freight claims management |
| Professional services/ project-based | Pay-as-you-go | Managed Service - End-to-end professional claims handling |
| Hybrid | Monthly | Hybrid - Software + Expert Managed Services |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
FreightClaims.com product offering
Product offeringCore offering
FreightClaims.com is a cloud-based SaaS platform that streamlines the freight claims lifecycle for shippers, brokers, carriers, and 3PLs. It offers self-managed claims software with AI/OCR document processing, an end-to-end managed claims service, and a hybrid model combining both, helping logistics teams file, track, and recover damaged, lost, or short-delivered cargo claims.
Product overview
FreightClaims.com is a cloud-based SaaS platform for freight claims management offering three service tiers: Claims Software (self-managed solution), Managed Service (full-service claims handling), and Hybrid (software plus expert services). The platform streamlines the entire freight claims lifecycle from document intake and claim filing through tracking and settlement. Key modules include AI Email Claim Entry (OCR-powered document processing), Email Collaboration, Multi-Party Claim Filing, Analytics & Dashboard, Task Assignment and Workflows, Template Library, and Claim Advisement with Live Chat support. The platform integrates with TMS providers including Tai TMS, 3PL Systems/Brokerware, Carrier Logistics FACTS, and Owlery.ai.
Differentiator
Problem solved
Functional benefit
Products and services
- Claims Software Self-managed, all-in-one freight claims management SaaS solution enabling shippers, brokers, and carriers to submit new claims, update and track existing claims, add documents and notes, and manage communications from a single dashboard. Includes analytics, email collaboration, multi-party filing, AI email entry, task workflows, and white-glove support.
- Managed Service End-to-end managed freight claims service where FreightClaims.com handles claims for shippers, brokers, and carriers, including documentation collection support, report generation, an online customer portal, and reduced claim recovery times. Uses success-based recovery pricing with zero upfront risk.
- Hybrid Combination offering pairing the freight claims management software with expert-managed services, giving teams the flexibility to automate claims processing while accessing industry specialists, unlimited software access, and live chat support.
- AI Email Claim Entry (OCR AI) OCR and AI-driven claim entry capability that scans uploaded documents (BOLs, invoices, PODs) and emails, extracts key data with computer vision, and auto-fills ready-to-file claim forms, cutting claim creation time to as little as 1-2 minutes. Supports bulk uploads, auto-categorization, and field validation before submission.
Quantifiable outcome
- Claim resolution time reduced from 47 days to 14-21 days with automated claims processes
- +5 more outcomes
Companies that use FreightClaims.com
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
FreightClaims.com technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability6 records
Feature9 records
FreightClaims.com partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- 3PL SystemscoreIntegration with 3PL Systems' Brokerware TMS enables customers to seamlessly initiate, manage, and track freight claims directly from within their flagship TMS. Benefits include one-click claim initiation using existing shipment data, reduced manual paperwork and back-and-forth communication, faster claims processing with improved visibility, and centralized tracking of claim status and outcomes.
- Virtual Freight Inspections (VFI)minorRecommended partnership for independent, unbiased freight inspection reports. VFI is the nation's leading freight inspection company with approximately 200 freight inspectors. The partnership provides customers with quick turnaround on inspection reports, cost-effective comprehensive documentation supporting fair claim resolutions, and virtual order placement with lightning-fast report transmission.
- Owlery.aicorePartnership designed to simplify and enhance the freight claims process for shippers. Combines Owlery.ai's TMS capabilities with FreightClaims.com's claims management expertise, empowering logistics teams to efficiently manage claims, minimize manual effort, and focus on core operations. Shared mission to 'Make Logistics Teams Happy' with claims becoming 'hands-free' for customers.
- Carrier Logistics Inc. (CLI)corePartnership integrates FreightClaims.com's claims processing into Carrier Logistics' FACTS transportation management platform. The collaboration aims to streamline claims management, improve recovery rates, and reduce processing errors for freight carriers. The integration enhances operational efficiency and addresses industry-wide challenges in claims handling with features like real-time tracking and automated document scanning.
- Tai TMScoreIntegration with Tai TMS provides automated claim submissions, tracking, and management directly within Tai TMS. Key benefits include: automated claims processing reducing manual data entry, centralized claims management with unified data access, improved communication and collaboration between carriers/shippers/3PLs, enhanced compliance and documentation, and scalability supporting growing claim volumes.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
FreightClaims.com competitors and assessment
Company assessmentEmerging players
- Loadsmart: Loadsmart is a digital freight brokerage and automation platform. While focused on pricing and tendering, it is expanding into adjacent workflow automation that competes for the same broker and shipper budgets as FreightClaims.com.
- Aljex Software: Aljex provides cloud-based TMS and brokerage software for freight brokers and 3PLs. It serves the same mid-market logistics buyer as FreightClaims.com and could integrate or compete with claims functionality.
Broad incumbents
- Blue Yonder: Blue Yonder is a large supply chain and logistics platform serving global enterprises. Its broad TMS and transportation management suite overlaps with FreightClaims.com's buyer base and could absorb claims workflow into its ecosystem.
- Turvo: Turvo is a collaborative TMS platform for shippers, brokers, and 3PLs. Its workflow automation competes with FreightClaims.com for the same logistics buyer's software budget, and TMS-native claims modules could absorb point-solution demand.
- MercuryGate: MercuryGate is an established TMS provider for shippers, brokers, and carriers. As a broad incumbent in logistics technology, it competes for similar mid-market and enterprise transportation software spend and could expand into claims handling.
- McLeod Software: McLeod Software provides TMS and operations software to trucking carriers and brokers. As a long-standing incumbent with deep carrier customer relationships, it competes for the same logistics software wallet and has the scale to add claims capabilities.
- Descartes Systems Group: Descartes provides a broad logistics technology portfolio including TMS, routing, and customs. As a broad incumbent, it serves the same logistics decision-makers as FreightClaims.com and has the scale to add claims modules.
Direct peers
- Intelligent Audit: Intelligent Audit offers freight audit and recovery services, including claims management for enterprise shippers. It competes head-to-head with FreightClaims.com's managed service tier for outsourced claims handling and recovery work.
- nVision Global: nVision Global provides freight audit, payment, and claims management services to shippers and 3PLs. Like FreightClaims.com, it manages the freight claims lifecycle as a managed offering alongside technology, directly competing for shipper claims budgets.
- CT Logistics: CT Logistics provides freight audit, payment, and claims services to shippers. Like FreightClaims.com, it operates in the claims management and freight recovery space with both technology and managed offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FreightClaims.com social profiles
Digital presenceFreightClaims.com compliance and trust
Trust signalCompliance1 record
FreightClaims.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
FreightClaims.com leadership team
Management profileNumber of profiles
Profiles3 records
FreightClaims.com funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FreightClaims.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FreightClaims.com
What does FreightClaims.com do?
FreightClaims.com is a cloud-based SaaS platform that streamlines the freight claims lifecycle for shippers, brokers, carriers, and 3PLs. It offers self-managed claims software with AI/OCR document processing, an end-to-end managed claims service, and a hybrid model combining both, helping logistics teams file, track, and recover damaged, lost, or short-delivered cargo claims.
Is FreightClaims.com a public or private company?
FreightClaims.com is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was FreightClaims.com founded?
FreightClaims.com was founded in 2012. It employs 1 to 10 people.
Where is FreightClaims.com based?
FreightClaims.com is headquartered in Tempe, United States, in the North America region.
How does FreightClaims.com make money?
Three revenue lines are on record. Claims Software (Self-Managed) is the primary driver. The others are managed Service and hybrid Model.
Who are FreightClaims.com's main competitors?
Emerging players on record are Loadsmart and Aljex Software. Broad incumbents are Blue Yonder, Turvo, MercuryGate, McLeod Software and Descartes Systems Group. Direct peers are Intelligent Audit, nVision Global and CT Logistics.
Does FreightClaims.com have an API?
No public API is recorded for FreightClaims.com.
What industry is FreightClaims.com in?
FreightClaims.com's product category is Freight Claims Management Software. Its primary akta.pro industry code is TLACAHAH, Cargo Claims Management & Loss Prevention (Survey, Recovery, Subrogation Support), with a secondary code of TLACAHAI, Document Digitization, eDocs & eBL/eAWB Enablement (Platforms/Compliance). Its NAICS code is 48851 and its SIC code is 4731.